Emerald Gardens

I am still new to Emerald Springs, so most of my review is focused on move-in and my experiences so far. Negatives first. Positive...

I am still new to Emerald Springs, so most of my review is focused on move-in and my experiences so far. Negatives first. Positive will be after. Before you do anything, clean your apartment, especially the carpet (all the way down to deodorizing) and cabinets. Carpet was "steam cleaned" before I moved in. There was obvious fur on and bordering the baseboards (as in, I could pick up plenty of fur with no effort). I requested it be cleaned the day before I moved in, among other things. It wasn't done. I requested it again AS I was moving in, and it was...kind of done. The ridiculous amount of fur and the odor in my carpet is pretty gross. I'll try to attach a photo from vacuuming a single bedroom. This is mostly the reason for the three-star rating. It's a bit of effort to find a dryer that works. I've had to report two dryers (I've only tried three) for leaving my laundry still way too wet after a full cycle on high. Walls are kind of thin. I can hear my neighbors talking and their dogs barking on one side. On the other side, I mostly hear my neighbors using the bathroom or talking. It could be much worse, though. Someone around me (I'm guessing one of my neighbors) will regularly play loud music in the night after quiet hours. Positives: Most of the maintenance individuals are amazing. Paul's work, I wasn't too thrilled by (see above cleaning "kind of done"). Everyone else has been great! The gentleman who does regular maintenance is very friendly and does excellent work. The community is very friendly, as are most of the staff at the front office. I had a safety concern, and it was very quickly addressed and resolved. Chris called me to let me know exactly how it would be fixed and thanked me for bringing it up. Emerald Gardens tries to do things to bring the neighborhood together, like cookouts! That was fun to hear. For the price and amenities, aside from the cleaning needed, the apartments are very nice at a great price! Beautiful black granite countertops (in my phase), nice appliances, and plenty of room in the bedrooms. The kitchen has plenty of cupboard space. For the size, there's a decent amount of storage space. Safety seems to be important here. The gate system was recently updated, leaving the gates down and a buzzer system with security patrolling. I have seen the security patrolling quite a few times, which is very comforting. Emerald Gardens is definitely focused on younger pet-owners. The pet-owners are very courteous. I have never seen any "waste" left out. Everyone I have seen keeps their pets under control. The "business center," as well as other amenities, are very convenient! Overall I have liked it here. I would likely recommend people to live here, after first warning them about my initial complaints. Later on, after being here longer, I hope to be able to update this with a better rating!

I would greatly suggest this property to anyone with dogs because they are so intune with updating the office with the pet spa, new...

I would greatly suggest this property to anyone with dogs because they are so intune with updating the office with the pet spa, new dog park idea, etc. People are good at cleaning up after their dog which is great and the management is great at sending reminders for people to continue cleaning up after their dogs. Chris and Livy deserve raises for holding this place together, since their coming it has become such an amazing place to live. I would suggest anyone to live here.

This apartment has been my favorite because of the fast maintenance responses, even during the night. Also the tanning and gym included in the...

This apartment has been my favorite because of the fast maintenance responses, even during the night. Also the tanning and gym included in the rent price has always been ideal. The property manager, Chris, and also Livy have been so supportive and helpful during my stay. I would recommend this property site to anyone.

My sister and I lived at Emerald Gardens from October 2015- October 2017. In September of 2016 I went to speak with the "manager"...

My sister and I lived at Emerald Gardens from October 2015- October 2017. In September of 2016 I went to speak with the "manager" inquiring what the next step was in doing the final walk through of the apartment and forwarding address info (I was literally going to sign the lease on my new apartment the next day!). He informed me that we had been automatically renewed for anther year lease with them after we failed to respond to the renewal letters/emails we NEVER GOT! He said if we wanted to break the lease we had to give them 30 days notice ($945) and on top of 3 months rent($2,835). Fast forward a year we COULD NOT wait to be out of Emerald Gardens. It gets worse though, not even a full month after we moved out of Emerald Gardens, I was/still am getting calls from debt collectors. I provided all of my info (forwarding address/phone number and they had my email address already on file) and I NEVER got anything stating that I owed them money. Not even a list of why I owe them $2,000?!?! To top it all off, I just got off the phone with said debt collector and when I offered what I could afford to pay every month, he told me to "Get a lawyer and a pretty dress," that he's going to be suing me in court! PLEASE do yourself a favor, DO NOT choose this place.

So, as I lived at this apartment complex for 9 1/2years (at time my wife and I left, we were the longest staying residents...

So, as I lived at this apartment complex for 9 1/2years (at time my wife and I left, we were the longest staying residents of the apartment complex, having moved in when "Phase 2" was just finished.) I feel I can give an accurate review of this facility, should anyone be thinking of moving here. Since I'm limited on length, I'll put the things to watch out for: *Get EVERYTHING said to you by Chris (the apartment manager) or any of the office staff in writing. DO NOT accept a vocal contract, as they will double back on what they said. Example: being such long time residents, 9 1/2years of wear and tear with pets on such cheap, poorly installed carpets, you'd think they would need to be replaced, regardless of condition- and Chris as well as the lady in the office to the right of Chris' office, both stated to myself and my wife multiple times since we were such long time residents we wouldn't be charge cleaning fees and should get all of our deposit back. We were instead charge for cleaning fees, and also charged out of our security deposit for projects they did not finish before we moved in (example sealing tile work.) *The maintenance team is bad at shoveling snow out from in front of door. They do well when it's a short walk, but if you live in the back of the little courts, just buy yourself a shovel and salt, cause its 30 to 70% of the time, you'll be taking care of your own walk way. *Try not to have a maintenance issue over night, because the on call maintenance person (who's job is to be on call if an emergency happens) will try and argue with you if your issue is really an emergency, then guilt trip you about having to drive to apartment (since doesn't live on property) and then be rude the entire time he's in your home, stating that what you had was not an emergency *The "security" they hire for the "gated community" are at best a warm body keeping the security booth occupied. They leave the "gate" open most time, and just let anyone into apartment complex, resident or not. (This was observed MANY times when the key fob scanner was broken for 8months in 2017, and the security just sat there each night with gate open, not stopping anyone driving in). - This said, with robberies, cars being broken into, etc., having the security there is worthless. *The ovens do NOT have vents, so when you cook food, if you don't open a window by oven (a lot of times even if you do) the smoke alarms will go off. *Water heater lasts just long enough for 5min shower...then you have no hot water for hours. *The washers and dryers are a shot in the dark if they work, often times at least one is always broken per washing room. *No one ever answers when you call the office, even when they are open. They prefer to let it go to voice mail, and rarely call back. (As of this review, I am still waiting for a call back from over 2 weeks ago - it seems if you are no longer a resident, they have no want/need to call back) Be sure to check out the other colorful reviews Emerald Gardens has gotten, not only here but apartment review sites as well. All in all, it's a decent place to live and is pet friendly. Everyone's experience is different.

There are only negatives here: -washing machines and dryers eats your money and they are very old, it doesnt wash properly especially white clothes....

There are only negatives here: -washing machines and dryers eats your money and they are very old, it doesnt wash properly especially white clothes. And laundry room is dirty most of the time. -noise is another issue. Walls are made of cartons, so you hear literally everything from your neighbor -management is very rude especially Chris

The worst place to live. Wall is thin as paper, noise comes from not only neighbors, it comes from AC/Heat. Chris is unprofessional. Never...

The worst place to live. Wall is thin as paper, noise comes from not only neighbors, it comes from AC/Heat. Chris is unprofessional. Never ask him to do a favor. His answer is always NO. When you move out they try to charge double or triple for nothing. My friend stayed for 1year and got charged USD2600 for nothing. I think thats the way they try to earn money by charging for nothing.

There are nothing but cons about this property: -the rent is too high and continues to rise each year and they force you to...

There are nothing but cons about this property: -the rent is too high and continues to rise each year and they force you to renew your lease 4 months before it is up or it's automatically renewed -the rooms are 13x13 at most and leave no walking room once furniture is added -the walls are thinner than wet paper and you will hear EVERYTHING your neighbors do - shower, eat, TV, music, sex, scream, argue, play, phones ring, alarm, heat/AC kick on. -the units are extremely terribly built. you need to have the heat on 75 and higher just to warm the 1st floor while the upstairs is blazing. during the summer, the upstairs is still hot while you have the air on and the downstairs is freezing -when you file a maintenance report and give permission to enter, they barge in without knocking and look at you like you're the problem. if you don't give permission to enter they pretend they are coming the same day and you're sitting at home waiting while they never show up. they say they're coming tomorrow and you never know what time even though they pretend to make an appointment for you for a certain time. -property manager Christopher Stevens lies to your face, in e-mails, over the phone, doesn't turn in paperwork to you that you request - he is a liar and only interested in making more money for the company -they charge you for carpet replacement despite what the lease says and on top of that, only require $99 deposit so they can swindle more money out of you when you leave. they don't give you move out paperwork until the day before you leave and demand you to make the apartment move in ready for the next tenant. doesn't matter how much you clean up and wipe things down they will falsify reports saying you damaged things to charge you more money -out of 5 washing machines and 5 dryers, at most, 3 will be working and the machines you feed money to load your card eat your money and your card is never loaded. -they do nothing about noise complaints - tell you to call the police when they put in the lease they'd evict after 3 complaints. This place is a home for dogs. They allow you to have dogs and the dogs have taken over everything. they poop everywhere and the owners do not clean up after them. You can't walk in the grass because you may step in poop. The dogs bark at all times of day and night.

It is a pleasant community to live in if you have pets. There is a fenced in play area for dogs and lots of...

It is a pleasant community to live in if you have pets. There is a fenced in play area for dogs and lots of space for walking. The phase 3 homes are beautiful. Winter maintenance was always done well and in a very timely manner. Overall, it's a good place to live.

My family just moved in and Livia was very helpful during the whole process. We picked Emerald Gardens because of its location and quick...

My family just moved in and Livia was very helpful during the whole process. We picked Emerald Gardens because of its location and quick commute to the city. I was concerned at first after reading the reviews but learned that it was under new management. Plus the fitness center is open 24 hours.

We weren't going to sign a new lease until we received a new manager that completely over hauled this community. There were a lot...

We weren't going to sign a new lease until we received a new manager that completely over hauled this community. There were a lot of negatives that had happened here over the past couple years that we've been here and yes you can read them on the other reviews. Chris has over hauled the security and we haven't had a problem with drug trafficking, robberies, etc since. This year has been the nicest and quietest it's ever been. It's extremely enjoyable. The maintenance team has been overhauled and they work 24/7 to get the job done. Not only that, the crew is very friendly. If you have any questions, they are there to get the job done. What's also great is its kids friendly now. There are more children in the community than I have ever seen. People here are very respectful to each other. I don't give reviews but Chris has gone far and beyond to turn this place around. Not to mention the community days him and the office sets up for us to get together and enjoy each other's company. I highly recommend coming here. Plus your minutes from Pittsburgh, Robinson, etc. You won't be disappointed!

Went to emerald gardens to look for an apartment and Merril helped us and has been so awesome that we are not as stressed...

Went to emerald gardens to look for an apartment and Merril helped us and has been so awesome that we are not as stressed as we use to! I would recommend this place to anyone looking for an apartment! Such a nice environment to be in!

Moved to the city two years ago and found emerald gardens and I gotta say what a wonderful place to live! Perfect quiet area...

Moved to the city two years ago and found emerald gardens and I gotta say what a wonderful place to live! Perfect quiet area to walk the dog and feel like you are no where near a city at all. Highly recommend!!

Emerald Gardens is the best! I have lived here for over a year now and have loved the new management more than anything. They...

Emerald Gardens is the best! I have lived here for over a year now and have loved the new management more than anything. They do holiday pictures with or without Santa that you can take your dog or kids or just yourself to. It's a super dog-friendly, and just overall friendly community! Come live here. :)

Over the past few months the staff have done amazing work with this complex. Chris and his staff are always friendly and courteous when...

Over the past few months the staff have done amazing work with this complex. Chris and his staff are always friendly and courteous when it comes to maintenance, repairs and requests. They are approachable and are doing great things with a goal of improving the quality of living at EG, and it is working fantastically! Truly enjoy living here and would absolutely recommend it to others. It's a joy to have property managers who take as much pride in their workplace as they do their own home, and have a focus on a safe community with happy tenants. Being so close to downtown is a great bonus too! Perfect for: - pets - young families - city life without the noise

I have been very happy at Emerald Gardens. It's a nice neighborhood for pets and families and the property is well cared for. Maintenance...

I have been very happy at Emerald Gardens. It's a nice neighborhood for pets and families and the property is well cared for. Maintenance has been responsive, the landscaping is great, and the staff is always ready to help out and even plans fun activities. It's so convenient to be 15 minutes from downtown! I recommend it.

Place is great! Good community, events are held to get the community engaged, and apartments are a pretty decent size. This place sometimes has...

Place is great! Good community, events are held to get the community engaged, and apartments are a pretty decent size. This place sometimes has a bad stigma associated with it. People often complain about various things such as management, rip offs, and security deposits being stolen. It needs to be brought to everyone's attention that this is no longer an issue here! I initially had the same thoughts about the management team here especially after being charged various fees for untrue things after I moved out. Upon calling the management team to inquire on this, I quickly realized this place was taken over by new management (Chris -> New Property Manager). Chris handled the situation very fairly and professionally. I expressed my concerns, he heard out my story, and was very attentive the whole time. Before leaving Emerald Gardens, I took pictures of my entire apartment (after I scrubbed and cleaned the place) to ensure I got back my full security deposit. Chris and I compared my photos with the photos his staff took and determined that I was improperly charged by the PRIOR management team. Chris quickly sent me the proper documentation to get me the correct refund and it was as simple of that! Very impressed by the new management.