Windrush

Save your money and do not waste your time with this complex. I lived in 2 separate units and here is the story... Water...

Save your money and do not waste your time with this complex. I lived in 2 separate units and here is the story... Water belongs in the pool, not my apartment. My upstairs unit flooded due to a roof leak when hurricane Harvey hit the coast and we had rain. It took 2 months for a roofer to patch the roof but it was still 6 months later for the hole in the ceiling to be fixed when they actually had a maintenance person. Now they are charging me for "stains on the wall" from it. Every time we took showers or baths, it leaked into my downstairs neighbor's apartment, even though they were "brand new" remodeled bathrooms. The make ready guy would would show up between 4 and 15 times a month, mainly with a level in his hand to look the part of some sort of maintenance, and offer to clean up any water on the floor. I am disabled and decided to save some money and transfer to a downstairs unit when my lease was up because I kept tripping over the stairs. I moved in the middle of June. The new manager made it sound like a dream apartment because she wanted to live in it and made an offer we could not pass up. 2 weeks after we move in, on 4th of July, it rained. I had water pouring out of my kitchen light fixtures and AC vent. The manager said "well no one from upstairs has reported anything to us". 5 days later it rains again and it spreads to the living room and leaks onto the floor. Let me stress this is a downstairs unit. Not once did a proper maintenance person show up. Meanwhile, Upstairs, they kindly invited us in to show what was happening to their apartment. They have small children with swollen walls and mold worse than us. Since no one bothered the first time to show up and fix anything, I reached my limit. The office manager's excuse was "well they can't fix anything while it is raining". It rained for 2 separate days with bright sunny days in between. When I gave notice to vacate (because of my own son who is highly allergic to mold is vomiting daily by this point), I was told that there were no other units to switch me to and we will have to continue to pay rent on the unit until they decide to rent out it again, even while they do repairs. (That's not legal by the way). The upstairs neighbor told us more history about this downstairs apartment and a pipe busting in the walls between the two upstairs units and flooding the downstairs one I am in. The mold was so bad from their lack of maintenance, the front bedroom window was green for 6 months. Oh and by the way, all of this is next to their show unit when you tour the property. They say don't judge a book by it's cover, but please do on this one. It's the slums of Castle Hills. The turnover of the staff is absolutely true. Thank you to David who was the only maintenance person we had in 6 out of the 17 months we we're there. If you live upstairs, your AC cannot keep up in the summertime. We would easily be at 80+ degrees inside during August. The bills paid that includes electric is because they have old AC units and refuse to replace them. The pool area although small and quaint was very enjoyable until a huge hornet's nest made itself home in the trees. Keep my deposit money Adara, the rest we can litigate over. You are a broke company that is shameful to it's residents and people deserve better. I posted pictures but also have the video of what poured into my kitchen through the light fixtures. I will find a way to post that as well.

This was on my list of properties to visit when I was looking for my apartment. The manager was very friendly and took time...

This was on my list of properties to visit when I was looking for my apartment. The manager was very friendly and took time to call all her sister properties to see which one come help me.

DO NOT RENT AN APARTMENT HERE OR WITH ADARA Properties!!! THEIR ENTIRE STAFF was either FIRED or Quite! SO FROM March 2018 TIL JUST...

DO NOT RENT AN APARTMENT HERE OR WITH ADARA Properties!!! THEIR ENTIRE STAFF was either FIRED or Quite! SO FROM March 2018 TIL JUST LAST WEEK,!!! THEIR WAS LITERALLY NOT ONE EMPLOYEE STAFFED IN THE office. THEY WERE SHUFFLING IN WHO EVER THEY COULD FIND FROM THEIR OTHER PROPERTIES AND ALL WERE IGNORANT AND CLUELESS!!! BECAUSE OF THIS MY MARCH RENT CHECK WAS LITERALLY THROWN IN A DRAWER AND NO ONE WANTED TO TAKE RESPONSIBILITY FOR IT SO THEY DECIDED TO EVICT ME ! The property is so run down and they do not do repairs SO PLEASE DO NOT RENT AN APARTMENT FROM WINDRUSH

Ghetto hoodrats from the east side are inhabiting this once quiet complex with their loud music, drug dealing, & prostitution at all hours of...

Ghetto hoodrats from the east side are inhabiting this once quiet complex with their loud music, drug dealing, & prostitution at all hours of the day & night & residents haven't slept in several months because of this crisis taking place in this part of town. We have complained several times & the management refuses to do anything about it. Save your time & do not move here for the safety of you & your family. If someone out there finds this review helpful, by all means, notify law enforcement & get these troublemaking hoodrats out of our complex & report the manager as well because we think she's in on the illegal activity. This time, I have little proof of the ghettos doing drugs here & disturbing the peace

Neglectful new management is letting noisy drug dealers live here & they're getting more noisy every night & instead of doing anything about it,...

Neglectful new management is letting noisy drug dealers live here & they're getting more noisy every night & instead of doing anything about it, she's letting tenants violate their lease, especially the corrections officer that lives in the complex & that person is letting her daughter invite ex-cons to live with them & they are extremely noisy & drink alcohol outside at all hours of the night. That's a major lease violation & the new management is letting it all happen & doesn't care about our concerns. This used to be a good quiet place but almost all hell is gonna break loose due to the management's negligence. All we can say, God help us all & hope tho place eventually gets better as soon as we get better management again. In response to the recent reply from the management or owners: if you want me to rate this place 5 stars again, do something with the onsite management who is not doing background checks on applicants & letting extremely loud music get even worse. I heard this place doesn't allow people with criminal records move in. Ghetto criminals are moving into this once quiet complex & disturbing the peace day & night by blasting their music even louder. Many of of tenants have complained numerous times & the management hasn't done anything. This part of town is supposed to be quiet & peaceful & the nobody couldn't care any less about the safety of the families that want to live in a better home & not in a bad part of town. If nothing is done about the unruly noisy neighbors in the next week, I'm gonna email the corporate office about this matter to see if they're gonna clean this place up for good.

Neglectful new management is letting noisy drug dealers live here & they're getting more noisy every night & instead of doing anything about it,...

Neglectful new management is letting noisy drug dealers live here & they're getting more noisy every night & instead of doing anything about it, she's letting tenants violate their lease, especially the corrections officer that lives in the complex & that person is letting her daughter invite ex-cons to live with them & they are extremely noisy & drink alcohol outside at all hours of the night. That's a major lease violation & the new management is letting it all happen & doesn't care about our concerns. This used to be a good quiet place but almost all hell is gonna break loose due to the management's negligence. All we can say, God help us all & hope tho place eventually gets better as soon as we get better management again. In response to the recent reply from the management or owners: if you want me to rate this place 5 stars again, do something with the onsite management who is not doing background checks on applicants & letting extremely loud music get even worse. I heard this place doesn't allow people with criminal records move in. The new on-site manager is letting ghetto criminals move in this once quiet complex & disturbing the peace day & night by blasting their music even louder. Many of of tenants have complained numerous times & the management does nothing.This part of town is supposed to be quiet & peaceful & the neglectful management couldn't care any less about the safety of the families that want to live in a better home & not in a bad part of town. If nothing is done about the unruly noisy neighbors in the next week, I'm gonna email the corporate office about this matter to see if they're gonna clean this place up for good.

Neglectful new management is letting noisy drug dealers live here & they're getting more noisy every night & instead of doing anything about it,...

Neglectful new management is letting noisy drug dealers live here & they're getting more noisy every night & instead of doing anything about it, she's letting tenants violate their lease, especially the corrections officer that lives in the complex & that person is letting her daughter invite ex-cons to live with them & they are extremely noisy & drink alcohol outside at all hours of the night. That's a major lease violation & the new management is letting it all happen & doesn't care about our concerns. This used to be a good quiet place but almost all hell is gonna break loose due to the management's negligence. All we can say, God help us all & hope tho place eventually gets better as soon as we get better management again

Ms. Lori in the office is the best ever. I love this property and how it sits in all the old trees. I can...

Ms. Lori in the office is the best ever. I love this property and how it sits in all the old trees. I can see the new team is making a difference.

This apartment complex is in need of repair and upgrading this last oct nov and dec we had no hot water but no one...

This apartment complex is in need of repair and upgrading this last oct nov and dec we had no hot water but no one cared they change managers as often as you cange clothes the only lovely thing here is ms. Lori who is the sweetest lady and takes all the complaints she is really the only one who cares the parking situation is terrible everyone and anyone parks I'n my space and management won't do anything about it it's not only the management but the people who live here as well not friendly at all but gotta live somewhere I've been here 4 years and it will never change

So the manager is terrible! So rude and would not help me out at all. And also when I call emergency maintenance about my...

So the manager is terrible! So rude and would not help me out at all. And also when I call emergency maintenance about my ac not working, especially with my dad who lives with me and is almost 70, and had major heart surgery, I would hope someone would come fix it! But alas, no. We are still sitting here sweating our asses off. Oh and god forbid they actually fix anything! I've had a leak in two rooms so far... Took 7 months for them to fix the one in my bedroom and they didn't even finish! And whenever I mention the one in the living room they always say "oh we'll send someone to paint over it later" like no I don't want the leak painted over, I want it fixed!!!

Rude with military not military friendly. I was moving out bought a house so I had to pay a couple thousand to end my...

Rude with military not military friendly. I was moving out bought a house so I had to pay a couple thousand to end my lease. (Happy I did) but there was miscommunication about how much was owed so I spoke to their district manager and she clapped her hands and told me to "GO GET HER HER MONEY NOW" and told me to leave. I was so embarrassed. Now I'm not asking to get treated any better by any means you shouldn't talk to anyone in this manner I ended up paying then finding out I over payed. I tried and tried to get my money I over paid back contacted the office and was told it would be resolved. I even had a hand written letter that the manager wrote on my final paperwork saying yes he is owed X amount . I showed it to them they said it couldn't be verified but would work on it. I mean it had her freaking signature on there from a previous manager. Months later still haven't got paid. Worst apartments I ever stayed in.

I decided to take my review down because I have written a more detailed description of my experience living here on the Better Buisness...

I decided to take my review down because I have written a more detailed description of my experience living here on the Better Buisness Bureau website. This has been by far the worst experience I've had in my time living in any apartment community. I will admit it is quiet, location is good, and I've never really had a problem with any of the other tenants, minus the assigned parking hogs. Ms. Lori Pingatore has always been kind and helpful whenever I walked into the office. She's not to blame for any of this, she handles leases and shows genuine concern when it comes to us, the tenants. I've seen many managers come and go. Some of whom I can't even remember their name because they weren't here long enough to remember them. Reguarding the pictures I have put up along with my review. An A/C unit should never look like that, ever. Not only is it clogged with dust, mold, and rusting. It's a safety hazard. There signs of the unit shorting at the control module. You can see the blackened burn marks clearly because of all the dust and mold growing around it. I am not an expert on mold, but I do have an Indoor Air Quality certification and in the material I studied before my exam states this: "With even slight exposure to molds and spores, sensitive people may experience headaches, runny noses, skin rashes, nausea, sinus problems, memory loss, and coughs." All of which we have experienced at one point or another while living here. One of the things I hate the most is being lied to. How is someone going to stand there and tell me that what I see with my eyes and recognize by it's "musty" smell...isn't mold? Don't lie to me do something about it. I'm glad I took an HVAC Technician course, or I wouldn't have known any better. The proof is all right below in the pictures I've provided. I have written the review here and the one that I submitted to the Better Buisness Bureau, which will be posted in a few days for my family, whom I would do anything for. They shouldn't have had to suffer sweat, sticky, uncomfortable nights like they did on Christmas Eve and woke up to a humid, hot apartment Christmas morning. Hopefully the manager will have everything settled by the time New Year's Eve rolls around. Update (01/06/17): They have replaced the air handler in my apartment. Thank you Rudy and Caesar for working late to get it running. Update (01/13/17): Question...What is the point of the sign, as you drive onto the property that says, WARNING: ALL CARPORTS ARE ASSIGNED. ADDITIONAL GUEST PARKING AVAILABLE. VIOLATORS WILL BE TOWED...if what has been posted is not enforced? It doesn't matter if it's an hour or a day. A rule, is a rule, is a rule, is a rule! I called the after hours number and I was told the property did not leave instructions about how to handle the situation. I think I'll post more reviews across multiple renting sites to ensure the word is put out that this property is poorly managed. My spouse put in a work order in November of last year to have the toilet looked at, because it was overflowing everytime it was flushed. It was looked at and worked on. The maintenance man told her he would be back to work on it again. Still waiting... Update 02/07/17 Another visitor parked in my spot. Over night this time. Management doesn't enforce the towing of a vehicle if they park in our assigned spot after hours. A lease violation is a nonchalant way to get people to stop doing it. Reporting it to the office the next morning doesn't fix a damn thing. People can read, they just choose to play the ignorant card and do it anyways. Enforce what is posted and give the tenants back their piece of mind.

My heater broke last night, they did try to repair it quickly, but the repair failed. I called the answering service at 5, on...

My heater broke last night, they did try to repair it quickly, but the repair failed. I called the answering service at 5, on site manager came to my door at 6, tinkered with thermostat , even though i told her i didn't think that was the issue. She said if it didn't work she'd call maintenance. Its now 10pm. I've called 2 more times, nothing. Its very cold, my kids are cold, the whole place is freezing.

Beware folks this apartment complex is a joke there trying to make them look real classy be warned complex is in great need of...

Beware folks this apartment complex is a joke there trying to make them look real classy be warned complex is in great need of updating and repairs galore and not only that; it floods ever since Mellie left there have been numerous managers who try and ware and try to look so proffessional this is a roach motel plus a joke. leek in ceiling when i was there .Some parents who think the complex ground is the baby sitter .you might save on electric but the headache is not worth it and beware they will try and trap lock you into a lease if you leave early you will be charged$$ for nothing!! stay clear of this Complex.

I've lived here since October 2014 maintenance can't even take care of a damn wasp nest on my patio. My kitchen is now flooding...

I've lived here since October 2014 maintenance can't even take care of a damn wasp nest on my patio. My kitchen is now flooding be causes of the rain and they said they'll repair it when an emergenc

As far as apartment living transitioning from a home to an apartment,this is a nice place to live and i feel safe for me...

As far as apartment living transitioning from a home to an apartment,this is a nice place to live and i feel safe for me and my family. Management has always been helpful,as we moved in after hours. previous manager let us move in after hours since then their is a new team. Millie who is part of the new team has always made sure any maintenance problems have always been taken care she tries real hard for us. Another great advantage is the electric bill and water is wrapped up into the rent this is somewhat a nice place to live.Thanks Windrush team Mag.Reyes

I only wiah I could give LESS stars.... the management is rude and disrespectful. She talkes to you like your stupid and as if...

I only wiah I could give LESS stars.... the management is rude and disrespectful. She talkes to you like your stupid and as if she is better then you. The maintenance is way to cocky and take forever to even come check on anything. I would highly recommend to anyone thinking about moving here DON'T. The whole apartment is a mess when we moved in nothing was fixed everything was dirty the ac never works... looks can be deceiving it looks like a really good place to live but beneath everything its just horrible. I cant wait to move out. its the biggest disappointment of my life and everyone that lives with me.

I lived there 4 yrs ago, my daughter moved out 3 yrs ago. The apts were old but it was always a nice quiet...

I lived there 4 yrs ago, my daughter moved out 3 yrs ago. The apts were old but it was always a nice quiet complex. Henry was quick to get things fixed. Charlotte and April were great. My daughter said when April left everything went downhill. Too bad. I loved it there.