Landmark At Stratton Park

The complex is nice, but the staff and maintenance crew are lazy, incompetent, and do not care about their residents. lived here for a...

The complex is nice, but the staff and maintenance crew are lazy, incompetent, and do not care about their residents. lived here for a year with no problems and the staff and maintenance crew were very good and attentive. When I signed on for another year I moved to a one bedroom. This is when my problems began. First of all, the A/C was not working on move in day which made it difficult to move in the heat of the day (my cps was already switched over way ahead of time so it should not have been because I did not have a cps account set up). Maintenance finally fixed the A/C and all seemed well, until management changed again ( they change staff very frequently and I usually never know who I will see in the office from day to day). I started to noticed my ceiling would leak from time to time and that there was a black stain in my bedroom closet on the wall. The a/c, though maintenance came to look at it several times, never really worked right and my electric bill was always incredibly high. Finally, after some rain storms, the apartment above mine had a huge leak of the water softener which poured down into my apartment and soaked my bedroom carpet. My apartment smelled horrible due to the water damage and I had to really really push the staff and maintenance to finally take a look at all the damage and finally hire someone to clean up the mess. They did not offer alternative accommodation while my carpet was being cleaned and I had to fight to finally get them to let me stay in the apartment model. It took a long time for the carpet cleaners to finally get around to cleaning my soaked carpet (they didn't even replace it, which is what really needed to happen). I told maintenance and management about my leaking ceilings and the black stain in my closet. I told them about my kitchen faucet as well, which was not working. They had someone come out and inspect the ceiling. They found that there was very old water damage in the ceiling and some old rodent damage as well that had never been fixed or addressed. They said they had to get a quote for repairs to the ceiling and would get back with me on when they would fix it. So I lived with a nasty stained ceiling that would occasionally drip and a black stain on the wall in my closet, not to mention a slightly smelly carpet. Months later, and after visiting the office to get updates on the situation and even putting in another maintenance request for all the issues I had found in the apartment, there had still been nothing done about anything and no attempts to contact me and let me know what was going on. To be honest I just gave up. I only had a month left on the lease and I found a new place and got out of there quick. I hope they fix the damage before they move some other poor person in there. Overall, it was a nice complex and in a good area, but the rent is too high for the staff and maintenance crew to be so lazy and uncaring towards their tenants. EDIT: In response to the owner's reply (Note, they took two months to reply to my review.) You obviously did not read my review thoroughly. I did state that I was offered the model apartment to stay in, but ONLY after I had to ask for accommodation, I was not offered it right away. It was also ONLY for the carpet cleaning. You did not offer it to me for the ceiling. I had to move back into my damaged apartment because you said it was "livable." Realize I was paying $800 plus a month to live there. That's a lot to live in a place with nasty ceilings and a musty smell. On top of that, YOU NEVER FIXED THE CEILING, or even contacted me about the status of fixing it like you said you would. I lived with that nasty ceiling for more than SIX MONTHS!!! You should have just offered me a different apartment unit, even if it was a two bedroom, for the same price while you fixed my old one. That would have satisfied me, but instead you left me hanging and earned yourselves a bad review. So much for "working diligently to resolve any issues" and "providing the best for our valued-residents." I have nothing else to say to you.

Lived here for almost two years, horrible air conditioning/ heater with lack of concern for residents, maitence doesn't service when things break with a...

Lived here for almost two years, horrible air conditioning/ heater with lack of concern for residents, maitence doesn't service when things break with a rude and snide manager that will nickel and dime you with excessive and fradulent charges on you upon moving out for standard things. My neighbors had the same issues one even moved out in the middle of the lease because of the heat. Horrible experience here.

They fixed the problem that happened and the sub maintenance man was very sweet and insightful. He gets a 5 star rating. But the...

They fixed the problem that happened and the sub maintenance man was very sweet and insightful. He gets a 5 star rating. But the property manager lady poorly handled the situation by not properly communicating and giving me false information.