Lux At Central Park

Great amenities including shuttle to campus (super convenient), pool, tanning, gym, basketball and volleyball courts. Parking can be difficult and guest passes often run...

Great amenities including shuttle to campus (super convenient), pool, tanning, gym, basketball and volleyball courts. Parking can be difficult and guest passes often run out. Walls are thin and can hear people clearly from outside of apt at times. However, rooms are spacious and well maintained with new appliances, furniture and upgraded fixtures. Maintenance requests always attended to promptly. Staff always friendly and helpful with occasional events organized for residents. Overall very great for the price.

I have loved living at Lux this year. The staff is kind and responsive, the amenities (gym, pool, shuttle) are convenient and well kept...

I have loved living at Lux this year. The staff is kind and responsive, the amenities (gym, pool, shuttle) are convenient and well kept and the apartments are very spacious and updated. Noise has not been a big issue for me. Overall, I have thoroughly enjoyed living at Lux.

A perfect place to live for a college student. Everything you need is right here. Great location to Franklin and the shuttle makes getting...

A perfect place to live for a college student. Everything you need is right here. Great location to Franklin and the shuttle makes getting to campus super easy. Whenever there is an issue, maintenance is here almost immediately to fix it. Everyone who works here is awesome. I just love it here! Such a great place to live and not planning on leaving until I graduate.

Living at Lux has been one of the best decisions I have made! Bummed I waited until senior year to move here. The staff...

Living at Lux has been one of the best decisions I have made! Bummed I waited until senior year to move here. The staff is awesome and super friendly, making an effort to befriend every resident and always asking if I need anything. The amenities are unmatched by any other housing complex in the area. The pool is so nice and always clean, and the workout facility is well-equipped and incredibly convenient. The shuttle is also super efficient and saves me a ton on parking. Also, it is a blast getting to live in the same building as your friends! Would highly recommend to anyone looking for off campus housing.

In all of my years working in the service industry, never have I seen people deal so poorly with their customers as the management...

In all of my years working in the service industry, never have I seen people deal so poorly with their customers as the management of Lux does. Rude, inconsiderate and flat out incompetent only begin to describe the upper management you have to deal with while living here. From breaking the contracts and agreements made in the lease, to maintenance workers that barge into your room whether you are dressed or not the employees and management of this facility seem to think they can take advantage of their residents because they are college students who don't know better or won't fight back.

Pros: Staff is really helpful and friendly! On-site events are great. The apartment itself is nice with updated appliances Cons: Shuttle doesn't run after...

Pros: Staff is really helpful and friendly! On-site events are great. The apartment itself is nice with updated appliances Cons: Shuttle doesn't run after 8 pm or on weekends anymore, parking for visitors is difficult

Lux at Central Park has a nice community and college atmosphere! The staff is very friendly and says "welcome home" after coming back from...

Lux at Central Park has a nice community and college atmosphere! The staff is very friendly and says "welcome home" after coming back from a long day of classes. The amenities are definitely a pro living at Lux, especially the shuttle bus service. It is pretty reliable during the week and a convenient way to get on campus. The apartment complex is definitely a fun place to be around! Only downsides are the wifi service in the building (especially at night when many students are on it and nothing will load), as well as the trash/dumpster placement. For as big as the apartment complex is, it would be convenient to have dumpster and recycling bins on both ends of the building, making it easier for all residents to take out trash. Besides that, Lux has a fun and welcoming environment for college students!

Living at LUX has been a great experience. The staff is super friendly, the amenities are so nice and well-maintained. Its still walking distance...

Living at LUX has been a great experience. The staff is super friendly, the amenities are so nice and well-maintained. Its still walking distance from campus, 15 or less depending where on campus, but the shuttles are always helpful when I dont feel like walking. I would highly recommend.

I really do like these Student catered luxury apartments. The apartments are catered to the interests of a younger population. They are modern on...

I really do like these Student catered luxury apartments. The apartments are catered to the interests of a younger population. They are modern on the inside and are kept up to date. The appliances are all new and nice. They are sizeable rooms that come fully furnished. I really like hanging out by the pool in the summer & there are always people playing basketball. One thing I do not like about Lux is the poor cell coverage. If you are not connected to the WiFi then dont expect anything to load on your mobile devices; its like we stepped into the mountains. I would definitely recommend Lux apartments to undergrad students looking for a fun atmosphere to live.

The apartment itself and the facility are SOOO nice! The staff is great and it's location to campus (plus the shuttle) can't be beat!...

The apartment itself and the facility are SOOO nice! The staff is great and it's location to campus (plus the shuttle) can't be beat! Very glad I chose to live here!

I have had a great experience with LUX at Central Park. The General Manager, Floyd, and the Resident Services Manager Kristen are both amazing....

I have had a great experience with LUX at Central Park. The General Manager, Floyd, and the Resident Services Manager Kristen are both amazing. They truly care about their residents and go above and beyond to make sure their residents are happy and love being a part of the community. I highly recommend this property.

Speaking as a non-resident, this place is amazing. Highest quality housing at UNC. I had friends who lived here every year for the past...

Speaking as a non-resident, this place is amazing. Highest quality housing at UNC. I had friends who lived here every year for the past few years, and days spent with them here were amazing - from the nearly-luxury level apartment, to the amazing pool where somehow only attractive people go, to the quite comprehensive gym (hey they have a bench and a squat rack, what more do you need?). Management should stop changing the door codes so often, though.

The staff has been one of the most energetic and helpful management teams I've seen at any of these student housing apartment complexes. I've...

The staff has been one of the most energetic and helpful management teams I've seen at any of these student housing apartment complexes. I've always been treated with respect and these are some of the sweetest apartments close to campus. The pool is amazing the events at Lux are insane! Leaving for college and going out on my own was scary. I'm glad I was able to find my second family here at the Lux, without them I wouldn't have made it through the last four years. Thank you Lux Family for always being there for us!

The management at Lux is horrendous. This place has so much potential. If Lux would hire better management, it would be 100% better to...

The management at Lux is horrendous. This place has so much potential. If Lux would hire better management, it would be 100% better to live here. The maintenance guys, the leasing manager, and the front desk staff are all amazing, helpful, and friendly. However, the manager, Floide Shelly, is entirely incompetent and does not care about the residents at all. Not only did she cancel the shuttle service in the middle of a blazing hot summer, but also tried to close the pool for A WHOLE MONTH in the middle of summer. This is borderline breach of contract since these are both amenities that are included in the lease. In addition, Lux deactivated my key (and many more) AN ENTIRE WEEK before I was supposed to move out, leaving me completely stranded with no access to my apartment or all of my belongings, and no place to stay. In addition, Lux has towed my car FOUR TIMES. I'm warning you now, DO NOT LIVE HERE WITHOUT A WRITTEN GAURANTEE OF A PARKING SPOT. Lux literally has ZERO parking spots that you can use if you do not have a spot. Don't listen to anyone promising "guest parking" or "future residents spots" as these are lies. You can not park in guest spots without going to the office and getting a pass far ahead of time. These passes will often be all gone many days in advance. The future resident spots are only available during the night time, and are all taken 99% of the time. You will get towed from both of these supposed places to park. You will get towed from literally everywhere at this place. This has cost me, a poor college student, over ONE THOUSAND DOLLARS. Even if they tell you that you have a spot, do not listen. Make them produce a written, legally enforceable contract for a parking spot. And then hire a lawyer because they will probably try to revoke it later. I have been dropping off groceries for less than 15 minutes only to come outside to find my car towed. Another time I was helping a friend who was extremely sick and throwing up. 20 minutes later, my car is gone. If Lux cared an ounce about their residents they would hire a manager to run the place who doesn't actively and aggressively seek to ruin resident's lives.

Promises services in your contract that they do not provide year round and still charge you for them (i.e. the shuttle). The upper management...

Promises services in your contract that they do not provide year round and still charge you for them (i.e. the shuttle). The upper management company couldn't care less about listening to complaints or of their tenants' satisfaction. Residents can't even enjoy amenities such as the pool due to overcrowding since they allow people who don't live here to hop the fence and use it, and parking is a joke. Not worth the money they charge you at all. If I could break my lease for next year I would.

A great place to live for UNC undergraduate students with many amenities. Conveniently close to campus (walking distance) and super close to Franklin Street!...

A great place to live for UNC undergraduate students with many amenities. Conveniently close to campus (walking distance) and super close to Franklin Street! The shuttle is great, the pool is popular, and the gym is small but nice. Aside from the annoyance of limited parking onsite and the overpriced rent (still less than nearby competitors)- it's great!

Obviously the biggest complaint about Lux has to do with their management, and my advice to people is to make sure you don't underestimate...

Obviously the biggest complaint about Lux has to do with their management, and my advice to people is to make sure you don't underestimate these complaints. I've lived there for 3 unfortunate years now and had many complaints come to mind during that time, but recently Lux reached the final straw and led me to leave a review. The shuttle service, described by many as one of the only positive aspects of Lux, was just cancelled spontaneously beginning last week. Less than half way through the summer, on a college campus that has ZERO parking options for students on weekdays (even during the summer), and for complete BS reasons (or lack thereof), Lux decided to announce the very sudden, very impactful, and very inconsiderate decision to cancel the shuttle. Why? Blind to the need for, and the true high-volume usage of, the shuttle, and as always hiding behind some obscure, meaningless phrase, Lux claims "low utilization and tax-driven concerns" lead to this decision. Because despite all the mornings this summer that have begun with crowds of summer-schoolers anxiously awaiting the iconic Lux Shuttle to get them to class on time, a few hours in the middle of the day with lower passenger volume has led Lux to believe that the shuttle isn't needed at all, and should be abruptly discontinued without any thought of all the students who rely on it. Lux has no concern for its residents and their obligation to now walk all the way to campus despite their promise of a shuttle service when signing their lease - if Lux cared about its residents it wouldn't be too difficult to implement a modified shuttle schedule rather than resorting to complete obliteration. Personally, I have to walk 1.1 miles (mainly uphill) one way with a heavy book bag every single day now and it makes it worse when I think of how I'm STILL PAYING for the shuttle service. Lux offered NO reduction in rent, even though for almost two months now they will encounter additional money in the budget resulting from not having to pay for the drivers, the gas, and the (frequent) shuttle maintenance 6 days a week. Why am I still paying for an amenity that I was promised that is now no longer in place??

The apartments are very nice and comfortable, and the staff is great for all of your basic needs. They have a decent gym and...

The apartments are very nice and comfortable, and the staff is great for all of your basic needs. They have a decent gym and offer shuttle service to all of the major locations on campus throughout the day. The only notable drawback is how thin the walls are - they went really cheap with these to the point where you can hear your neighbor having a conversation in the other room. This can be a particular nuisance if you have a big event and your neighbor decides to get drunk and loud at 3 in the morning.

This apartment complex and the management are sub par. They have been involved in various drama regarding parking, for both residents and visitors. There...

This apartment complex and the management are sub par. They have been involved in various drama regarding parking, for both residents and visitors. There is an enormous amount of noise and disturbances; due to both ongoing construction and the constant "fire-drills." The lack of transparency with regards to dates of finishing construction were pushed back numerous times, leading to confusion about parking. The mismanagement continued with repairs to the property already becoming commonplace, and initial models being, in the words of my first repair "cheaply made." My roommates and I find it difficult to sleep, and find this environment stressful and not conducive to our roles and students!

Lux looks aesthetically sleek and stylish from a broad point of view, but I am incredibly disappointed by every "detail" that has gone into...

Lux looks aesthetically sleek and stylish from a broad point of view, but I am incredibly disappointed by every "detail" that has gone into the apartments. While it was frustrating in the beginning to have no communication with the management as to when we would be able to move in, it was even more frustrating to finally get into my apartment to find out that it was so cheaply made. My bedroom wall looks like it is splitting in half, paint is splattered on the couches and floor, the cabinetry and other furnishings are extremely low quality, etc. This is a brand new building--I should not have to complain about the infrastructure of a building that hasn't even been occupied for three months. While Lux certainly has its perks, there is absolutely nothing that would keep me living here another year. In my opinion, the lack of quality and professional management outweighs any pro that Lux has.

Honestly, I can't believe how bitter people still are about moving in late. We all knew the risks of signing a lease last year...

Honestly, I can't believe how bitter people still are about moving in late. We all knew the risks of signing a lease last year for an apartment complex that hadn't been built yet. Yes, we had to live in a hotel for a while, and I had to live in a dorm too! Not all of us can say that. But the management at Lux was so helpful and kind the whole time, and we were fairly (and generously) compensated not only by the loads of money given to us in the form of gift cards, but also by not being charged for any of the places that we stayed, as well as certain amenities like laundry service, a buffet breakfast, and maid services at the hotel. (I know my parents were thrilled!) I realize that not all hotels offered this and that I was lucky to have been placed at the Courtyard Marriott, but management truly did their best in this situation and have earned my trust (yes, I said it) and respect for the way they handled nearly everything. With that being said, I am moved in now and have never been happier with my living situation. My apartment is absolutely beautiful and brand new! I have only had to use maintenance twice, and they were swift with their responses to my problems. The management team in the lobby is so friendly and sweet, and I am extremely impressed by the quantity AND quality of amenities this place offers us. This is my honest opinion of my new home, and I am so happy here that I have renewed my lease for next year.

Clarification - they are not paying us to write reviews. They told us to write our opinion and be entered into a raffle. They...

Clarification - they are not paying us to write reviews. They told us to write our opinion and be entered into a raffle. They never even suggested that we write good things. Just our honest, open-ended opinion. As for my opinion, I can't imagine anywhere in Chapel Hill that would be nicer to live. The apartments are great - although I wish my bedroom was just a little bit bigger, but I have the smallest one. I absolutely love the amenities. All my friends wish they lived here when they come to visit. If you're going to come here expecting a 5 star hotel, don't. It is a college apartment and you can sometimes hear people above you. Sometimes the shuttle runs 5 minutes late. So what. Lux is the best bang for your buck in Chapel Hill and probably in any surrounding neighborhoods. With that said, there are a lot of stuck-up, spoiled students here who, I guess, were expecting to be waited on hand and foot. If Lux doesn't do that, no one does. Lux has taken all of my opinions and concerns into consideration: they fixed the shuttle schedule, so it now runs on the dot. They have maintenance men going to every room asking if everything is running smoothly. The manager always has an open ear and takes into consideration all he can. As for the spoiled greek kids who chose here, I'd like to see them find another place - apartment or house - that is nicer or has even close to the niceness of the amenities here.

Lux is pretty baller, I must say. It took a while to move in because the rooms weren't ready, but we were well compensated....

Lux is pretty baller, I must say. It took a while to move in because the rooms weren't ready, but we were well compensated. At first I was a little unsure of all the cool stuff downstairs for us to use. I'm a simple guy and don't need an 80" TV in the lobby. However, once I discovered how much girls love it, I was okay with it. Seriously, it makes girls think, "this guy is super sophisticated and enjoys the finer things in life." Every friend I have had visit has been very impressed and wished that they lived in Lux. It's only a short stumble from Franklin Street as well.