Eilan

The hotel is in a great location next to La Canterra and the rim. The area around the hotel is fantastic as well. The...

The hotel is in a great location next to La Canterra and the rim. The area around the hotel is fantastic as well. The restaurants and shops nearby are nice. The room was fantastic. It had a great shower and bed , and tons of good pillows. I wasn't able to check out all the amenities of the hotel, but the restaurant downstairs was great. The entire hotel has a great upscale feel with marble and hardwood. I will absolutely return to check out the spa and virtual golf.

One of the most elegant hotels That we have ever stayed at with its beautiful Water features and its beautiful surroundings overlooking San Antonio,...

One of the most elegant hotels That we have ever stayed at with its beautiful Water features and its beautiful surroundings overlooking San Antonio, great restaurants on the property the serve you great steaks r Italian food. The staff is very friendly and helpful and the spa is awesome .

Non-valet parking for guests is quite far, but there is a shuttle beteee the lot and resort. The facilities are very well kept and...

Non-valet parking for guests is quite far, but there is a shuttle beteee the lot and resort. The facilities are very well kept and decorations are quite elegant. Staff is friendly and very accomodating.

Overall we were very pleased with the room, and staff. But the issue is parking. Nothing is covered (including valet) so your car bakes...

Overall we were very pleased with the room, and staff. But the issue is parking. Nothing is covered (including valet) so your car bakes in the Texas sun (104 degrees when we stayed). The self parking lot is a 5 minute walk in the sun. There's a golf cart that comes around every once in a while, but you end up standing (in the sun) waiting for it, if you're not willing to walk the 5 minutes up the hill. How did they not take this into account when they built this "resort" ??

Super kid friendly, staff is very friendly. They were happy to answer any questions we had an and assist our needs. The rooms are...

Super kid friendly, staff is very friendly. They were happy to answer any questions we had an and assist our needs. The rooms are clean With more than enough space. The pool was probably the best part. We will definitely be returning!

Elian really isn't a place where, "My family and kids will love it." It's a place set up for a romantic getaway with your...

Elian really isn't a place where, "My family and kids will love it." It's a place set up for a romantic getaway with your spouse or lover. If you only just go for the weekend for the pool area alone, you will be happy. There are some really good restaurants in the complex and a good quiet bar. If you are wanting to experience authentic San Antonio, you would be better off at a Riverwalk hotel, but for a lover's getaway, this place is perfect.

Dont stay here they cant seem to get anything right. The first disappointment for us was entering a room that was described as deluxe...

Dont stay here they cant seem to get anything right. The first disappointment for us was entering a room that was described as deluxe that only fit a bed and a small armchair in the corner with a dresser, a desk and two nightstands. There was no room to do anything but walk between these furniture pieces. I paid extra to get the deluxe room because we were a family of 4, I understood we were getting a larger room and the photo of the room type included a full loveseat. When we got to our room, I called the front desk to voice this concern and was simply told thats the right room type. We remained in that room, despite the stains on the rug that caused us to keep our socks on the entire stay. Later that day I needed a microwave and called down to ask for one to be sent to the room. As a frequent business traveler, I have never stayed at a hotel where there wasnt a microwave in the room or one that could be brought up by maintenance at the guests request. I was told that there were none for the rooms but I was welcome to use the one behind the front desk. I had to make my way downstairs and then was escorted into the employee breakroom to use their microwave. Felt very uncomfortable using the microwave discomfort in a room where I didnt really feel I was even authorized in be in. In the evening we were hungry for some late night snacks to find that there was no pantry and no vending machines. The gift shop had closed already so we were stuck either going off property or just going to bed a little hungry. The next morning was truly the worst of it as I awoke to a constant drilling outside my window. In this extremely expensive room that I was hoping to spend a restful night and leisurely morning, I was awakened at 7am by a cement saw from a road crew cutting the road beneath my window. After 30 minutes of constant nonstop sawing, I called the front desk and was told it wasnt their fault as it was the city of Austin. I asked why the guests on this side of the building werent at least made aware of the work and why they hadnt tried to put the guests onto the other side of the building instead. I didnt get a response. About 20 minutes later I received a call from the front desk offering to give us a cabana for the day and a late check out to make up for this inconvenience. A hollow offer given the 50 degree day. Breakfast was another disappointment. We sat for over a half hour and had to go over to the hostess stand three times before finally having a server come take our order. Our food took quite some time and our server never returned after serving it to us so needing additional items to make the meal complete didnt matter because there was no one to provide them to us. Finally, our keys didnt work the entire stay. After initial entry into the room, they never worked again. We were forced to go down to the front desk several times and eventually they determined there might be something wrong with their key encoder. This again was another inconvenience. One last point after giving them my Marriott number at check in and them confirming they had it so I would get the points credit, it did not in fact hit my statement. I had to call Marriott rewards to get the stay credited.

What a great place! My wife and I staid here for a weekend visit and never left the property. The service was impeccable and...

What a great place! My wife and I staid here for a weekend visit and never left the property. The service was impeccable and the bonus offerings - free appetizers, breakfast pastries, etc were unexpected. The spa was pricey, but a good experience, and the Sunday brunch was a spread that rivalved a feast prepared for a Roman feast.

We went to eat at Piatti and everything my group and I had was delicious! From the bread and olive oil to start to...

We went to eat at Piatti and everything my group and I had was delicious! From the bread and olive oil to start to the Grilled Chicken under a brick, finished with table smores! I would definitely eat there again and recommend it to anyone who loves Italian food.

The incanto ballroom was where our event for SATLA was held. It's a really beautiful hotel and the event space was just lovely. The...

The incanto ballroom was where our event for SATLA was held. It's a really beautiful hotel and the event space was just lovely. The venue was well staffed and made for a wonderful evening. Great food too!

Yet another beautiful addition to the Autograph Collection of hotels and Spas! The Eilan is nestled in to the heart of San Antonio, in...

Yet another beautiful addition to the Autograph Collection of hotels and Spas! The Eilan is nestled in to the heart of San Antonio, in a beautiful shopping center. The first experience is with an incredibly helpful staff while checking in (Marriott Rewards members are treated with additional amenities and upgrades). The grounds are absolutely beautiful, and their rooms are what you would expect from a 4-star hotel, comfortable beds, spacious living areas and pleasing decor. The on-site restaurants and bars offer an exquisite selection of food and wine. The lobby includes comfortable seating and meeting areas complete with a fireplace, and there are three floors, complete with balcony seating, where your party can meet and relax. Will definitely be staying here again and again.

This was a very nice hotel at a good price. The rooms had a luxurious feel that you don't normally find at this price...

This was a very nice hotel at a good price. The rooms had a luxurious feel that you don't normally find at this price point ($180, though that might be an off season price). Double sinks in the bathroom, separate room for the toilet, high ceilings, and a bed that my wife (who doesn't like many beds) said was perfect. A cool building, nice amenities, and close to fiesta Texas, shopping, golf, and UTSA. Enjoyed the stay thoroughly. If you golf, check out the public Cedar Creek course nearby -- was only $30 to walk on a Saturday and is a very cool and unique layout, especially for the price.

Elegant property with lush rooms and top tier service from staff and valets. I'd like to stay here every time I come to San...

Elegant property with lush rooms and top tier service from staff and valets. I'd like to stay here every time I come to San Antonio. Our room was huge with a modern bathroom that you would see on flip or flop. Don't forget to get your free pastry and gelato along with some virtual golf and a swim in the lap pool.

This is a wonderful hotel with great service and ambiance. They took superb care of my husband and me on 4 separate occasions. good...

This is a wonderful hotel with great service and ambiance. They took superb care of my husband and me on 4 separate occasions. good value for the money and personalized service. This is the only place we stay in San Antonio.

Word of mouth got me really excited, but I was a little let down. Its a nice hotel very pretty to walk around the...

Word of mouth got me really excited, but I was a little let down. Its a nice hotel very pretty to walk around the grounds. Don't get too excited and you won't be disappointed. I attended a conference here. Not sure if the food provided was their usual hotel offerings, but it wasn't good. Parking here is a nightmare. Sustenio restaurant was very enjoyable though!

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and...

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around... The experience started out with a complimentary ride in a black suv from the parking lot to the main entrance. The driver very nice and friendly. Walking into the hotel I was greeted with a smile and felt extremely welcomed even though I was just visiting a guest for dinner. The lobby was beautiful and warm. The lighting was perfect and the decor fit nicely. I truly felt like I was walking through luxury. Our friends room (more like an apartment) was gorgeous. The rooms were nicely furnished with much attention given to the details. The food, drinks, and service in the downstairs restaurant was perfect as expected. I can't wait to stay there myself!

For such a beautiful and well designed European-esque structure, it's a yes for me! BUT as far as their spa facility goes, it's just...

For such a beautiful and well designed European-esque structure, it's a yes for me! BUT as far as their spa facility goes, it's just so-so. The ease of scheduling my spa appointment and confirming the day before was nice. Also nice free valet service for Spa customers. My massage therapist, was superb! The rest were not above and beyond to me. Having been to other spa places this place is below average. The spa description on the website and even the person I spoke with said there would be snacks and hot tea, they only served hot tea, I was excited for the snacks. Place was sanitary and organized, loved the showers but I didn't like that the pool and jacuzzi were 4 floors down. The pool and jacuzzi area was dirty. I didn't see employees around to let them know. There were cigarette butts and ashes near the jacuzzi and used tissues on the chairs by the pool. No towels available either. It wasn't crowded and it was early in the morning so I'm not sure why it was unkempt. It was not presentable for such a high end hotel and it dampened my spa experience. Come on Eilan, I know you can do better!

Absolutely gorgeous. From the pools to the architecture to the carved out granite surrounding the property, this place is amazing. I'm shocked that we...

Absolutely gorgeous. From the pools to the architecture to the carved out granite surrounding the property, this place is amazing. I'm shocked that we had the place almost entirely to ourselves. We went with our two kids and took advantage of a great kiddie pool with water jets and the shuttle to six flags (glorified SUV). Staff was wonderful and I would love to stay at this beaut again.

Highly disappointed with the hotel. -Waited over 2 hours for our room which went through "several stages of cleaning and approval" only to get...

Highly disappointed with the hotel. -Waited over 2 hours for our room which went through "several stages of cleaning and approval" only to get a room with a non working outlet, burned out lightbulb in bathroom, sink stopped disconnected and no functioning, and a dial switch that operates nothing. -For the cost of the room, the outlets and lights are tied to a master switch by the door, so expect to spend some time trying to get lights on and off in the area of the room when desired. -Don't plan on unpacking while you are there either. The only closet holds about 5 hangers. -Parking?! There is guest parking about 1/4 mile away downhill, otherwise, valet only. -Advertised Trolley has been removed per the apartment residents' complaint as disruptive. -Daily cleaning equalled clean towels and made bed only. No cleaning of floor or even replacing disposable coffee cups. -Housekeeping came in about 8:30 the first day and wanted to go ahead and replace the towels. I guess they wouldn't have done the beds if I had agreed at that time. -Don't count on the Virtual Golf. The projector is "outdated" and they are unable to "find a replacement bulb". -If you are looking for the "front" of the hotel as the pictures indicate online, good luck. All those stairs are NOT the front nor accessible by car, trolley-yes, but as mentioned before- there is no trolley. -We checked out a day early due to the disappointments. And guess who is NOT being refunded the prepaid last night costs? -Events held there were underprepared. Not enough seating provided. No trays for disposing of cups, etc. -Some elevators did not work and they are shared with staff. We were down to one elevator for staff and guests for 10 levels. So expect to wait. Leave early for everything you need to do in and out of the hotel. The hotel is divided in half also, so you may have to go up or down and across the lobby, then up or down just to meet up with others. -CAUTION when riding the golf cart from the parking lot to the lobby. We could have easily fallen out three separate times. Very fast driving around curves and corners. Very flimsy handles on the back seat for security.

My husband and I visited a friend for drinks and dinner at the hotel, and it was beautiful!! The employees were genuinely nice, and...

My husband and I visited a friend for drinks and dinner at the hotel, and it was beautiful!! The employees were genuinely nice, and the facilities were spectacular. The music in the lobby was calm and welcoming, and the lobby lights were turned low at night so it wasn't so bright. The parking lot is a bit of a walk away so they offer a shuttle service. When we got there in the evening, we were shuttled in a black fancy SUV, and when we left later that night we rode back in a golf cart. Our friend paid extra for an amenities card, which gave 2 free bottles of water in the room daily, and free appetizer, and free gelato, and access to virtual golf. There are even TVs built into the mirrors, and the spa looked like a great place to sit back and relax. You're definitely getting quality at the Eilan!

The experience started out with a complimentary ride in a black suv from the parking lot to the main entrance. The driver very nice...

The experience started out with a complimentary ride in a black suv from the parking lot to the main entrance. The driver very nice and friendly. Walking into the hotel I was greeted with a smile and felt extremely welcomed even though I was just visiting a guest for dinner. The lobby was beautiful and warm. The lighting was perfect and the decor fit nicely. I truly felt like I was walking through luxury. Our friends room (more like an apartment) was gorgeous. The rooms were nicely furnished with much attention given to the details. The food, drinks, and service in the downstairs restaurant was perfect as expected. I can't wait to stay there myself!

Amazing experience! To spend a day at 6-flags Fiesta Texas and hace to drive to Austin, we decided We to spend 2 nights here....

Amazing experience! To spend a day at 6-flags Fiesta Texas and hace to drive to Austin, we decided We to spend 2 nights here. I wish we stayed for more. The rooms are spacious, some with great balconies and a wonderful view. The hotel is HUGE. There are 2 pools, my kid played in the one outside and loved it. The signature massage - just raised the bar to all the massages I get from this point on. I love massages, and this hit the knot right on the head. It comes with high towels wrapped around your feet.. Hot pillow on your shoulders, aroma therapy (couple of times through the hour long massage) and the grand final with hot stones.

Ate at the restaurant. Nice bar, good high end design, but not so fancy you needed to be in a suit. Food was unique...

Ate at the restaurant. Nice bar, good high end design, but not so fancy you needed to be in a suit. Food was unique culinary design with a fancy touch to it. Had appetizers and jumped to desert. Stout cake desert had a lot going on (popcorn ice-cream was best part). The waitress recommend the butterscotch pudding with salted caramel had that too and it was great. Only downside was the glass ware was hazed with hard water stains and table sat at had crumbs on seat and floor around table.

I love living here!! the view from my bedroom and living room are the rolling hills of the hill country. I don't feel like...

I love living here!! the view from my bedroom and living room are the rolling hills of the hill country. I don't feel like I'm living in SA. Having moved...

Do NOT stay here on a Fri night, if you want a quiet sleep or an evening swim. They rent out their pool for...

Do NOT stay here on a Fri night, if you want a quiet sleep or an evening swim. They rent out their pool for loud private parties. A bell hop told me they call them "fashion shows" so guests don't complain. Well, I don't care what you call it. I could not sleep through all the thump-thumping. I even changed rooms, but the party was just as loud in the 2nd room. Not guest friendly.

A stain on the Marriott name, I had not been to the hotel in 6 months because of the terrible service and staff. Thinking...

A stain on the Marriott name, I had not been to the hotel in 6 months because of the terrible service and staff. Thinking it might have improved, we tried again tonight. Huge mistake, there has been no change except for the worse. I'm sure the qualification for front desk manager was owning a suit. This is a fine example of how weak management shows up in all staff. What a huge waste of money for the poor investors that built this property. If you have a choice, don't stay here. We checked out as quick as we checked in. I would rather lose my $360 than stay at this dump. We will advise all our friends, employees , and everyone we can reach on social media. Stay away from this dump!

Stayed at this property to celebrate anniversary and it was AWESOME. I am a Marriott Platinum Elite member that stays 100+ nights per year...

Stayed at this property to celebrate anniversary and it was AWESOME. I am a Marriott Platinum Elite member that stays 100+ nights per year at other Marriott hotels and can say this is one of the very best. The hotel is set in the middle of a very upscale residential property. We received outstanding service from the time we checked in until checkout. The amenities are too numerous to name, but we enjoyed the wonderful outside resort pool, inside lap pool, virtual golf, restaurant, coffee bar, and room service. All were excellent. I would highly recommend this property to anyone wanting to get away or just a nice upscale stop for business travelers. YOU WILL NOT BE DISAPPOINTED.