Cooper Creek

4 STAR RATING DUE TO PRICE, RUBS UTILITY/TRASH CHARGES (calculated w/your neighbors usage), AND FROM WITNESSING RESIDENT ASKING ABOUT NEW RESIDENT MOVE-IN IN HER...

4 STAR RATING DUE TO PRICE, RUBS UTILITY/TRASH CHARGES (calculated w/your neighbors usage), AND FROM WITNESSING RESIDENT ASKING ABOUT NEW RESIDENT MOVE-IN IN HER BUILDING (commenting on large U-haul/asking how many people were moving in cuz she noticed about what looked like 15 (which doesn't matter as long as they pay their rent and if ever any disturbance you should always kindly let your neighbor know before complaining to management); was glad that management only commented she didn't know (in voice to try to gain silence from resident). Townhome was ready last month, but just now getting moved in. Spoke with Melissa to apply (very easy process), and was called within 2 days about approval. Units are very spacious, offering fireplaces/basements. Grounds are kept up well (I have pulled up/looked out window and noticed trash in parking space, but staff is very quick to clean up). I've seen fence repaired, and now asphalt being repaired (many potholes). My unit did have a few issues, but Terry (maintenance) has been very quick to respond/fix faucet that did not have full flow, hot water overflow pipe that came off day before moved in leaving dirt/water on basement floor, helped set up security system, installed rollers for dishwasher, and installed missing shelves in pantry. You can tell there has been some damage repaired in ceilings of kitchen, and basement, as well as under sink in master bath. They do have exterminator come out too, which I took advantage of for the big black ants coming in from balcony/basement & front door. Valet trash service is provided almost daily ($25 after year), but you will need small bags. Valet can due out by 7pm, and back in unit by 9am next morning. Onsite gym and pool. Quiet neighborhood. After reading other reviews I was worried, but my experience so far has not been terrible (keeping fingers crossed). I would and have recommended this property. I also do recommend talking to residents you see outside when applying for any place to find out potential issues/problems, and getting to know your landlord/tenant rights by calling metro to prevent any problems. Also HIGHLY RECOMMEND that you keep a log(write/text/email self) with date/times you call or go to office, and no answer or out of office and for how long. Make sure to note conversation/reason for contacting property management, what if anything was done, and ALWAYS FOLLOW UP BY REQUESTING CONFIRMATION OF ANY REQUESTS/PROMISES/NEGOTIATIONS IN WRITING. Cons: Small pool, smaller dumpsters that are pulled out of containment space and have overflowed a few times before sanitation pick up, no play ground/area for kids to play, service fee for concierge service, property charges ulitilies on top of LG&E and charge for property liability insurance, no rent grace period, not enough parking spaces for units, and some rent prices can be a little high for area.

DO NOT MOVE HERE! Maintenance is SLOW. For the amount of money you pay you get serviced badly. Our air went out and it...

DO NOT MOVE HERE! Maintenance is SLOW. For the amount of money you pay you get serviced badly. Our air went out and it took over 24 hours to get fixed when it was 98 degrees outside and with the humidity it was well over 100. We called as an emergency after hours around 7:30 because it was 83 degrees in our home and they told us it wasnt an emergency because it wasnt 80 degrees outside (it was 79 and with the heat index it was 91). Our kitchen sink is currently out and it hasnt been fixed yet, so I asked how was I supposed to cook my family dinner? The manager told us to use the bathroom sinks!!! How disgusting?! Things werent like this before the management change! Counting down the days until our lease is up.

I have been living here for four years and since the most recent change in management everything has went for the worse. Repairs never...

I have been living here for four years and since the most recent change in management everything has went for the worse. Repairs never get done in a timely manner by staff. The office and management has no personal skills to hear concerns and be heard by residents. It's really difficult from a place you once called home to now cant wait to find something else. I know my husband and myself share a lot of the same concerns that value residents have. It unfortunate that the property manager sees that there is nothing wrong. If you move in no utilities are included and they raise rent at least at 50-100 yearly we've probably gone up at least 200 dollars in 4 years and that was with neoigation.

I absolutely LOVE Cooper Creek!! I just moved from a house and this place is LARGER than my home!! The staff is really nice...

I absolutely LOVE Cooper Creek!! I just moved from a house and this place is LARGER than my home!! The staff is really nice and always helpful. I am excited for the pool to open and love that they have a gym too! Great location and clean, quiet place to call home!! Highly recommend!!

Been living for 4 years. Apartments are really nice. Little pricey for the area. When I moved in, maintenance service and the office staff...

Been living for 4 years. Apartments are really nice. Little pricey for the area. When I moved in, maintenance service and the office staff was really great and would get things taken care of in no time. The staff now really gives no care and makes up their own rules as they wish. Already made up my mind to move this year. Can not give money away when they dont deserve it. With the current staff and maintenance care, I would not recommend this apartments.