Anxiety, Stress and Disappointment. Over and over again. I have been a resident for almost 6 years. I moved here my last year of...
Anxiety, Stress and Disappointment. Over and over again. I have been a resident for almost 6 years. I moved here my last year of college and initially loved my apartment. If interested in moving here, please beware that management turn over is very high. The average time a property managers stays is less than 6 months and for assistant property managers even less. The high turnover results in high work loads for the property managers, policies being inconsistently communicated and enforced. I have become numb to the "new sheriff in town" routine each property manager plays and don't know who or what to take seriously. Property managers do not last long and the chance to build a relationship with management is almost impossible. They have coporate come in to help who are cold, brief and not personable. They have had temps and many people fired for theft, fraud, or no shows. The past 2 years especially have been challenging to say the least. Ranging from trash can over flow, maintenance charges for blinds I never needed, dirty pools, stolen packages delivered to the club house, dark hallways (lights not being replaced) a late fee, court fee AND attorney fee for being 1 week 1/2 late on rent. My daughters tuition payment took priority this past month so I prepared myself for a $50 late fee but to my surprise was charged an additional $155 fee for court and attorney cost. In 6 years time I have paid my rent late 3x and have NEVER incurred additional fees. It is so unethical to NOT be consistent and transparent in policy. The property managers are ALWAYS stressed, at capacity and rarely answer the door or phone. Simple questions and concerns go neglected. My worst experience was reserving the club house for my daughter's birthday party, rushing home from work on a Friday to get the key to the club house, only to find a sign on the door that they had closed early. (NO PRIOR NOTICE and NO ONE REACHED OUT TO MAKE SURE I HAD THE CLUBHOUSE KEY) Prior managers have had maintenance leave a key in my apartment, or left it in my mailbox. I sent an email after I knocked on the doors for 5 minutes ( I had a feeling someone was actually inside) I received a quick response and was told "we don't reserve the clubhouse during non-business hours" which was an complete lie. I had a reservation form signed that stated otherwise. When I explained that it wasn't true and that it was important that I have access to the clubhouse because I had relatives coming into town, I was told I would have to find another resident who also reserved the space the day before and hope that I could get it from them -_-. Why is that ok? How is that allowed to happen? When I later asked the property manager why I was treated so poorly, she didn't have a reason and couldn't recall the incident entirely. The lies, rudeness, neglect and disregard for the amenities that I am entitled to as a resident is stressful and unacceptable. I will be leaving when my lease is up. Life is hard and to have to stress over the security of your home, where you pay your hard earned money, doesn't make sense to me. Trust me when I say, the perks of these apartments are NOT worth the stress that come with management. I am flexible, empathetic and not easily roused but my experience with Canterbury has challenged me in every way.