The Preserve At Terrell Mill Apartments

This community is horrible . We havent even been living here a month yet and had problems every week. To start off with the...

This community is horrible . We havent even been living here a month yet and had problems every week. To start off with the day we move in I get told that we cant use our dishwasher because they were waiting for a part and we still havent gotten this so called part. I was told I couldnt shower the first night of us living there cause they Just did something to the shower even though they knew when we were moving in. Find out I had to get maintenance out to turn on my hot water tank which took two days cause whoever put in my hot water tank put it in wrong and the gas guy couldnt light my hot water tank. Then to find out my A.C ran all day because whoever put in the unit put it in wrong and had all my cold air going outside for a full day. Then the burner on my stove wasnt working had to get maintenance out for that. They come out and do a half ass job and wonder why people still complain. The gates have been broken since we moved in. Our gate cards never worked for the gates nor the pools even though the front office claimed they fixed it . Came home from work to find all our groceries that we had just bought ate through by rats . To then find out we arent the only ones and the people below us and above us have had problems too. Maintenance comes out to fix a hole that was behind the dishwasher and we still have rats in our apartment and when they come out to again they tell us theres no hole but clearly the rats are getting in from somewhere. When we go up to the leasing office to tell them that this is unacceptable and Im not bringing a new born baby home to this they agree with us but when we say we need a new apartment they tell us they dont think they can do that . I refuse to bring home a new born baby into a rat infested apartment . Nobody should have to worry about keeping their food packed up or leave our traps in case a rat comes in.

Rat infestation in kitchen of apartment. Ac has broken over 6 times, black mold and dust in the vents. Was lied to about receiving...

Rat infestation in kitchen of apartment. Ac has broken over 6 times, black mold and dust in the vents. Was lied to about receiving a newly renovated unit. Insects. Low water pressure. I do not recommend anyone to live here. Very old and toxic environment to live in.

I lived here for 2 years and this was my first apartment. Safety-wise, I don't really recommend this place. My 2 front and rear...

I lived here for 2 years and this was my first apartment. Safety-wise, I don't really recommend this place. My 2 front and rear tires were slashed. The community is very poorly lit. Night times when you go outside you can't see anything. There was one street light in front of my building and that was barely working. One of my neighbors put complaints but I don't think they ever addressed it. The place isn't smoke-free, so my apartment for whole 2 years smelled like a cheap motel room. I had to burn candles to get rid of the smell. Also, 2 of my neighbors moved out due to the rodent issues. Also, one of them said he's seen snakes. If you are choosing the wooded view side, I'd be careful. The management at the Preserve at Terrell Mill is complete garbage. I try to email communicate with the management, so when they are on record. However, do not expect replies from them. Oh, do they at least answer the calls? No. Based on my experience whenever I needed them, they were never available. They have been increasing my rent every year. Before I moved out, I got a new rate for my one bed apartment which was over $900. My starting rent in 2016 was $744. This place isn't a $900 apartment. Also, they charge risk management fees instead of security deposit, which kind of tells you how many "accidents" happen in this community. My unit didn't have laundry room connections so I had to use their community laundry room. They have very poor quality washer and dryer and charge $1.75 per wash. The card readers were broken half of the times so sometimes I had to go to the laundromat. The pool and the grills were mostly dirty and stayed dirty through the summer so I've only tempted to use it once. When I was moving in the gates weren't working. The management told me that they will be working in a few months, but it took them I think a year and half to finally fix the gates. The gates get broken once in a while but it seems like they fix it quickly this time. One thing I couldn't stand was that people who live in this apartment complex NEVER picked up after their pets. If you go on the grass, it is usually covered with poops. The management doesn't really pick up the dog station garbages(maybe once a month), neither they never filled the poop bags. Although they advertise that the appliances are brand new, they are cheaper end appliances. My dish washer barely washed my dishes. They force you to get valet trash, which you cannot opt out, charges you $25 a month. I found it not very desirable, cause it kind of adds up with other utilities. Also, they don't pick the trash up sometimes and garbage right outside of your apartment sitting there draws bugs. It could be convenient but if I had an option, I would've opted out. One thing I really really liked about this apartment was maintenance team. They were super friendly and they usually complete work orders within a few days. I had a water leak from the ceiling one night, and they came out at 1 am.

Avoid this place! I've lived here for 2 years, and will be moving out very soon. This community's biggest problem is the maintenance. We...

Avoid this place! I've lived here for 2 years, and will be moving out very soon. This community's biggest problem is the maintenance. We have been having A/C and heater problems for the last 6 months and the issue just won't get fixed. The trash gets accumulated in front of the property and rats live near the dumpster. The corporate office is not helpful at all. They don't answer calls or emails. No winning here.

I have seen all the reviews on here, the bad outweighs the good. From the looks of it I will not be moving here...

I have seen all the reviews on here, the bad outweighs the good. From the looks of it I will not be moving here at all. Thank you everyone for your input on Terrell Mill. Looks can be very deceiving