On November 30, 2017 my boyfriend and I went to harmony ridge to try to get approved for an apartment. We showed up prepared...
On November 30, 2017 my boyfriend and I went to harmony ridge to try to get approved for an apartment. We showed up prepared with 3 separate money orders. 2, $55 money orders for the application fees and a $300 money order for the deposit, to hold our unit if we were approved. They took all three money orders. December 2nd we still hadnt heard anything from them so we called several times throughout 4 hours with no answer. We decided to go up there. We walked in and Connie was in the office. We told her our names and said we tried calling but no one answered and were just curious if we had been approved or not. She said that we were approved however, we would have to have 2 months rent with the $300 deposit we already put down, along with full rent again upon move in. So we would need 3,900 upfront to move in. I asked why and she said our credit wasnt good enough. Mind you, my credit alone is a 734. Then she proceeded to tell us that we havent been at our jobs long enough. My boyfriend has been at General Motors for a year. I have been in the food service industry for 10 years. I was at my previous job for 8 years, when they declared bankruptcy and closed their doors. Not my fault, I wasnt fired and I didnt quit. I never went without a job, I made sure I was secure when they declared bankruptcy, I got a second job which is where I am at now and Ive been there since May. I asked Connie for our $300 deposit back and she said she would mail it to us. I asked when she would be able to do so. She told me she technically had 30 days to get it back to me. Dec 23 I called and spoke to Connie because I still havent received my money she told me if I wanted to send her $200 she would send me my $300 deposit because $200 of that was for administration fees, I said no, we never lived there. You got two separate $55 money orders for application fees! The $300 was for the deposit which is clearly stated on your website and all of the paperwork that was given to us, as a REFUNDABLE deposit and we never lived there so Im really not sure why that deposit wouldnt be refundable, nor do I think it is legal for you to NOT refund it because we NEVER lived there. I told her I would contact my lawyer, the attorney general and her management to make sure they didnt do this to other people ever again, if thats what it took. She said she would send a check for the full $300 to the address that is on our paperwork but she then reiterated that she technically had 30 days to do so. Not necessarily, she had 30 days from the date the money order was drawn on, which was November 30th. It already being the 23rd of December she had 7 days but I didnt get into that with her. I told her that I would be waiting for my deposit and if I didnt receive it I would take the next course of action and that I had no problem calling back. It is now January 2nd of 2018 and I havent gotten anything in the mail. For me its not about the money, my boyfriend and I make great money. It is about the principle of the situation here and wondering how many other people theyve done this to and wondering if maybe thats why they can afford to give away free tvs with their units when you sign a lease. This review will also be sent to their manager at progress property group and I wont stop until this matter is rightfully, resolved! If youre considering moving here I advise you to please be careful. The units are beautiful, brand new and they seem very safe however the management seems completely unorganized, unprofessional about handling matters, they will give you the run around for weeks/months and for us and our situation we kind of feel like theyre trying to scam us out of our money that we work hard for. Just be mindful.