St. Albans Flats

Worst rental company ever! Let's just say because of them I almost ended up homeless. I applied for a town house and for three...

Worst rental company ever! Let's just say because of them I almost ended up homeless. I applied for a town house and for three weeks this company had me running all over town trying to get documents filled out by all sorts of people. Finally, three weeks goes by and still no word. When they finally got the documents needed for my service animal, they quickly sent out a letter denying my application. When I called to get an explanation, the service provider was very aggressive and would only tell me "a letter has been sent out"- the letter explained why I was denied, but the information was false and could not be verified true anywhere (so their reasoning is invalid). For three weeks this company made me believe the house was mine to rent and kept assuring me they just needed final touches of paper work. In these three weeks I have told my current landlord I will not be renewing- thank god that didn't happen or I wouldn't have a place to live this coming spring. Unless you have a secure back up plan I would never recommend this company ever! Rude customer service to say the least. My experience proves they truly just don't care.

I love my place at At Home Apartments. I have lived at two different properties and I'm living in an Uptown property and I...

I love my place at At Home Apartments. I have lived at two different properties and I'm living in an Uptown property and I have never experienced any issues. When we have a maintenance request, it is speedily fixed and we are always treated with the utmost respect. We have an excellent property manager, Dave Lindau, who has helped us ed every step of the way from the tour, to any small question or issue. At Home Apartments truly cares about their tenants.

The Regional Property Manager took two weeks to respond to my emails (this happened twice). I moved out a few days early and they...

The Regional Property Manager took two weeks to respond to my emails (this happened twice). I moved out a few days early and they ran up my electricity bill in that short time. When I brought it to their attention and gave them proof, they still wont write a check out to the person on the energy account.

Great Apartment locations in saint paul, mn but a very pathetic leasing service. I missed a showing by 15 mins and they cancelled it...

Great Apartment locations in saint paul, mn but a very pathetic leasing service. I missed a showing by 15 mins and they cancelled it which is fair game. After a detailed rescheduling, they call me the previous evening from my appointment date and say they are short staffed and they need to cancel this appointment. They give me a date after 4 days for a showing appointment and then give it to someone else. They are profiling their customers and i think the leasing agent is very rude and has a big ego. I hope the company notices these negative reviews and correct them to survive in the market.

Called the day before to set up a showing for 12:30 the next day, I arrived on time, had to park my car awhile...

Called the day before to set up a showing for 12:30 the next day, I arrived on time, had to park my car awhile away, and walk through the rain to the building, no one was there so I called and a woman named Allison told me Marilyn was running late but would be there any second. Stood in the rain. Get another call about 10 minutes later, she says Marilyn is still late and so they were going to give her 12:45 appointment the tour when she got there and asked me if I could wait... in the rain... until 1 pm because I hadn't called to confirm the appointment.. which was set the day before. I was appalled. So unprofessional, do not set up a tour with these people.

I've lived with At Home for one year, and will be signing another year lease with them this week. I don't have a single...

I've lived with At Home for one year, and will be signing another year lease with them this week. I don't have a single negative thing to say about them. (I typically deal with the Grand Ave office, specifically.) Maintenance issues have ALWAYS been addressed within 24 hours, and every interaction I've had with the office has been both personable and professional. Will always recommend.

My husband and I have had a good experience living with At Home Apartments for the past year and a half. Their online portal...

My husband and I have had a good experience living with At Home Apartments for the past year and a half. Their online portal is helpful and maintenance is done in a timely manner. We moved into a recently renovated apartment that we had to sign a lease for "blindly" before any of the updates took place. Although it turned out great, there were some issues with the renovation. Right when we moved in we noticed the water was constantly running in the new toilet and it turned out a gasket had to be replaced. Within the first two months of living in our apartment, water was dripping under the new sink because some type of sealant had been improperly installed. On both occasions their handyman took care of the issue right away and left a note about the work completed on scratch paper. It seems to me that this large of a leasing company could afford a standard maintenance note of some kind for all of the people performing maintenance. They also had 2 months to renovate the space but chose to leave the painting until the very last thing so 3 days before move-in we got a call inquiring about the paint color we had already told their agents at our lease signing 2 months prior. There were very potent paint smells the first week of living there, which could have been easily avoidable. Additionally, the process of leasing our apartment in the first place was a huge hassle. When trying to view apartments, on two occasions the leasing company canceled our viewings very last minute because some else had already submitted their application for the property. We had both already rearranged our work schedules to accommodate the viewings, and the apartment we actually ended up in my husband was unable to see before we applied for it. We set up a showing for him to see it after we were accepted, and the leasing office forgot to send an agent to show it--so after calling them someone who was not knowledgeable about the property came to let us see it. Now that we are already residents of At Home we are looking to downsize. I saw a listing for a studio that was added on the first of the month and we called the next day to set up a viewing. The leasing office did not offer many times to view it and once again we got notified 7 hours before the scheduled showing that someone else had applied for it (not signed a lease, just applied) and therefore we could not view it. We were still hoping to see the space in case another property became available in the building or the first applicant was not accepted -- especially since we had already accommodated our work schedules. This is when they decided to inform us of their policy. We were not even aware that anyone was viewing the property before us. Their policies seem to be outdated because the priority should go to the person/people that set up their showing first, not whose schedule meshes better with At Home's and thus gets see the property first. I would think that having been tenants for over a year and a half year, and therefore already passed their application we should have been "first" in line. As we continue to look for a new residence we will not be considering At Home's listings.

My experience with management has been great. They have been quick to respond when I have questions. The apartment is located in a great...

My experience with management has been great. They have been quick to respond when I have questions. The apartment is located in a great neighborhood. The only issue I've had is finding nearby parking after 8:00pm.

Most professional property management company I've ever lived under. Great locations and affordable rent. Easy to use online-portal makes paying rent very easy. Service...

Most professional property management company I've ever lived under. Great locations and affordable rent. Easy to use online-portal makes paying rent very easy. Service has always been very friendly and responsive. Would definitely recommend.

I'm currently renting from this company. They're customer/resident service is garbage. You can tell they are all about the money. In my current apartment,...

I'm currently renting from this company. They're customer/resident service is garbage. You can tell they are all about the money. In my current apartment, the windows are original and rotted beyond belief. This causes both air and water to weep under and around the windows. I have made 2 attempts to get them to fix this issue which they claimed they have "fixed." Not the case. Now, for a third time I will have to call them to fix the paint pulling away from my living room walls due to moisture continuing to penetrate my windows/walls. Avoid! They charge an arm and a leg for rent and return a service that is mediocre. Office staff are clueless and rude!

I have lived at the Park Ridge Apartments for 2+ years. The staff has always been helpful, the building and grounds are clean and...

I have lived at the Park Ridge Apartments for 2+ years. The staff has always been helpful, the building and grounds are clean and generally quiet. It's location is great - right on Highway 100. So easy to get anywhere!

They will string you along and make you think you have an apartment with them probably just to get as many application fees as...

They will string you along and make you think you have an apartment with them probably just to get as many application fees as they can. Don't rent from these people they're cons.

My husband and I have been living in a nice, quiet, clean apartment with At Home Apartments for almost two years. We've had great...

My husband and I have been living in a nice, quiet, clean apartment with At Home Apartments for almost two years. We've had great service; everything we request (maintenance, paperwork, etc.) is managed quickly and effectively. AHA treats residents with respect; we have autonomy and privacy, but we know they'll take good care of us if we need anything! We highly recommend them!

I had a very professional experience renting at their newly refurbished location:The lookout in Merriam, KS. I moved from out of state and the...

I had a very professional experience renting at their newly refurbished location:The lookout in Merriam, KS. I moved from out of state and the office staff were very helpful and polite in taking and showing me the apartment via pictures and leasing via email correspondence. Maintenance requests were taken care of promptly and the property management software that allows online bill pay works very well. Overall, I definitely recommend renting from At Home Apartments!

I wish i read these reviews before moving here.... the only thing that is awful (and the reason people pay a premium to rent...

I wish i read these reviews before moving here.... the only thing that is awful (and the reason people pay a premium to rent homes) is the management staff. Just not professional at all. Without going into details, save yourself the time, money, and commitment.