Songbird Apartments

2 days without hot water. This place sucks big time for paying over $1100 a month, A.C. hardly ever works, hot water goes off...

2 days without hot water. This place sucks big time for paying over $1100 a month, A.C. hardly ever works, hot water goes off randomly and office never advises tenants. Manager is never available and the 2 leasing agents will ALWAYS have a great excuse for everything. Manager is never available to speak with, NEVER. Rotted stairways with rusty metal railings, undocumented residents with up 6 to an apt - time to call ICE and they look into apartments (peeping Tom's). I could go on and on but just to many reasons not to move here.

I have lived at Songbird Apartments for the past 2 years and it has been a wonderful place to live. I really don't have...

I have lived at Songbird Apartments for the past 2 years and it has been a wonderful place to live. I really don't have any major complaints. Sure, its not the newest complex in the area, but so many things make up for that. 1st: the management has been great. Very quick and responsive to maintenance or any issues that come up. Also so friendly and nice to everyone making sure things are going well. 2nd: The location is amazing with quick access to most areas of SA within 10-15 mins. 3rd: Very quiet, I have never had an issue with noise at this complex. Overall, I have loved living here and will miss this place when I have to leave. I would recommend Songbird to anyone!

It like they don't care about resident. 2 months ago I put order for pest control nothing is done. 3 days ago I put...

It like they don't care about resident. 2 months ago I put order for pest control nothing is done. 3 days ago I put another order for my kitchen light the said me to wait for 6 days. That's crazy . You care only for monthly payment

My husband and I have been living at Songbird Apartments since October of 2005. In the last 13 years we have been living here,...

My husband and I have been living at Songbird Apartments since October of 2005. In the last 13 years we have been living here, I'd say overall, this is a good place to live. Lots of slumlords in San Antonio, but Songbird Apartments is an exception. Over the last several months, we have had mold and mildew issues and Songbird management and the maintenance team were excellent about getting all the work completed. We are very grateful. I am happy to say we are now mold-free. There is one new maintenance guy on the team. I think his name is Tony (tall slender gentleman) and he is exceptional. He gets the job done thoroughly so we don't have to keep calling on them repeatedly. He has a friendly, kind and professional disposition. There is another Tony as well and he is also polite, kind and professional. They will give advice sometimes so we learn how to manage things on our own. Songbird also has a website where we can submit maintenance requests which makes it super easy to get help in a timely manner. The electronic footprint of said requests also prevents misunderstandings and is great for keeping records. I also love how we can pay our rent on the website. Another convenience: We also get emails from management that keep us updated on any changes that we need to know about. They are transparent about any problems so that we know in advance to take measures when needed. My father-in-law, before passing away, lived here for 8 years and he too was satisfied and comfortable living at Songbird. He used to be a landlord, himself, back in the day and could appreciate the hard work that is involved in managing apartments and tenants. The landscape is nice and clean with lots of trees and greenery. We are safely lit up at night. Our neighbors are friendly decent people. I'd say, overall, we have it pretty good here. This is where we spend our life and we're proud to call this place Home.

I got let out of my lease because I got treated so bad and got such a bad apartment. This is the 2nd time...

I got let out of my lease because I got treated so bad and got such a bad apartment. This is the 2nd time I lived here and the first time wasnt this bad. I just moved out not even a week ago yet and they already have my old apartment ready to be leased again. There is mold in the bathroom broken fridge. The maintenance people are rude and have a fit when you ask them to fix something. Alma in the front always has an attitude if you dont like your job just quit! I loved it the first time and this time got totally screwed over. The best thing they did was let me out of my lease...2105 was my apartment. Its bad. When the maintenance team came in to fix my restroom they went from the restroom to my kitchen without even washing their hands and went to work on the fridge. And when I brought it up to management that they didnt wash their hands and went straight to my kitchen I was told I was being picky worst complex ever! Im so glad Im gone.

I leased here about two weeks ago. A few nights ago, I noticed two different vehicles with the driver and passenger doors wide open,...

I leased here about two weeks ago. A few nights ago, I noticed two different vehicles with the driver and passenger doors wide open, the center console wide open and scattered belongings on the ground. I reported this to the police that night. Today, I noticed someone attempted to pry open the toolbox on my Truck; with either a screw driver or a tool bar. I see dents and scratched paint marks on the edges to get it open and now the toolbox is jammed. It will not shut or open properly, I can see now there is a theft problem here. I cannot believe I have only been here about 2 weeks and someone already attempted to get into my truck. There are 20 more CONS I can write about on here but it is too much to type. All I can say is I'm glad I only did a 6 mo. Lease here. 4 PRO, helpful staff and maintenance. gorgeous trees for shade. Low prices Spacious bedrooms.

I leased here about two weeks ago. Five nights ago, I noticed two different vehicles with the driver and passenger doors wide open, the...

I leased here about two weeks ago. Five nights ago, I noticed two different vehicles with the driver and passenger doors wide open, the center console wide open and scattered belongings on the ground. I reported this to the police that night. Today, I noticed someone attempted to pry open the toolbox on my Truck; with either a screw driver or a tool bar. I see dents and scratched paint marks on the edges to get it open and now the toolbox is jammed. It will not shut or open properly, I can see now there is a theft problem here. I cannot believe I have only been here about 2 weeks and someone already attempted to get into my truck. There are 20 more CONS I can write about on here but I will not because it is too much to type. All I can say is I'm glad I only did a 6 mo. Lease here. 4 PRO, helpful staff and maintenance. gorgeous trees for shade. Low prices Spacious bedrooms.

Towing enforcement is non existent around here . Abandoned vehicles for years sit here. No Wheelchair accessible to office. They tell you they will...

Towing enforcement is non existent around here . Abandoned vehicles for years sit here. No Wheelchair accessible to office. They tell you they will take care of it , but nothing does. Just smile and say they will handle it. Landscaping is horrible now. Let all the green area dry up and turn to mud. I've gone in to complain about certain things but to no avail. Not happy about this place anymore.

Alma seemed reluctant to show me the model, but I really liked what I saw. I asked about the cute mini cupcakes and coffee...

Alma seemed reluctant to show me the model, but I really liked what I saw. I asked about the cute mini cupcakes and coffee but it was not offered to me. I had to ask for every bit of information about the apartment. Nice apartment, unfriendly, unhelpful office staff, January 25, 2018 late morning/early afternoon.

If I could rate no stars I would. I'm a relocating for work. I'm a traveling nurse. I'm a productive member of society, I'm...

If I could rate no stars I would. I'm a relocating for work. I'm a traveling nurse. I'm a productive member of society, I'm in college and I stay to myself. I never walked away from a place feeling more attacked and ashamed in my entire life! I spent 3 years in an abusive relationship. This has been a problem when applying for rentals due to up and leaving an apt in the middle of the night when running from the man. This isnt just a story and I have police reports and ither record's. This is Something I'm looking at taking off my rental record. The office staff said, "WHEN YOU GOT A PROTECTIVE ORDER AGAINST THIS PERSON YOU SHOULD HAVE PREPARED BETTER. SO THIS WOULDN'T HAVE HAPPEN TO YOU LATER ON." I'm sorry, you can't prepare for a person to stalk you and break into your home and mess your whole world up. How ignorant and insensitive! I ended up not even applying for a place. I wouldn't rent from these people if I had to. Trust me, because of this place and the conversation I had today, I will make it my goal to go before Congress one day to introduce a bill. I will make sure no one ever does this to me again.

Im not much to post reviews and honestly if I had the choice to choose no stars, Id choose no stars. There have been...

Im not much to post reviews and honestly if I had the choice to choose no stars, Id choose no stars. There have been so many issues from management to the actual apartment itself and maintenance. I always paid my rent on time, if not ahead of time. Some of the issues are as follows: It took them almost 2 months to fix our A/C, the apartments come with a lifetime supply of roaches so be prepared for that, there was a break-in into multiple vehicles one night, which included mine, so its not very safe. Even the cops that made my report for the items stolen from my vehicle made a comment about making a mistake by moving there because theres always something going on there and they constantly have to go. But the worst part about these apartments is the poor communication. Specifically, Jordan. She is the example of the worst customer service ever. I actually put in a request at the office for her to not be involved with my apartment contract or anything. Anybody else in the office, but her. She released information about my apartment lease to family members who were not part of my lease and were not living with me. By doing that, she breached the confidentiality agreement. The leasing office also held packages without leaving notice in my mailbox the way they were supposed to. My apartment lease was going to be transferred - keep in mind Ive never transferred a lease before, so Im unaware of the procedures - Well, nobody called me in over 2 months to inform me of the procedures that need to take place in order to formally transfer the lease. I receive my first call in over 2 months with an upset Jordan stating that Ive been doing this whole transfer wrong. When I began notifying her that I hadnt received a call and nobody spoke to the sole people on the lease, she began speaking over me. I ultimately hung up on her. However, I will be filing a formal complaint to the BBB and Seldin Company headquarters for lack of communication and professionalism and breach of confidentiality. I do NOT recommend this complex. Please be cautious when considering these apartments.

Im not much to post reviews and honestly if i had the choice to choose no stars, Id choose no stars. There have been...

Im not much to post reviews and honestly if i had the choice to choose no stars, Id choose no stars. There have been so many issues from management to the actual apartment itself and maintenance. I always paid my rent on time, if not ahead of time. Some of the issues are as follows: It took them almost 2 months to fix our A/C, the apartments come with a lifetime supply of roaches so be prepared for that, there was a break-in into multiple vehicles one night, which included mine, so its not very safe. Even the cops that made my report for the items stolen from my vehicle made a comment about making a mistake by moving there because theres always something going on there and they constantly have to go. But the worst part about these apartments is the poor communication. Specifically, Jordan. She is the example of the worst customer service ever. I actually put in a request at the office for her to not be involved with my apartment contract or anything. Anybody else in the office, but her. She released information about my apartment lease to family members who were not part of my lease and were not living with me. By doing that, she breached the confidentiality agreement. The leasing office also held packages without leaving notice in my mailbox the way they were supposed to. My apartment lease was going to be transferred - keep in mind Ive never transferred a lease before, so Im unaware of the procedures - Well, nobody called me in over 2 months to inform me of the procedures that need to take place in order to formally transfer the lease. I receive my first call in over 2 months with an upset Jordan stating that Ive been doing this whole transfer wrong. When I began notifying her that I hadnt received a call and nobody spoke to the sole people on the lease, she began speaking over me. I ultimately hung up on her. However, I will be filing a formal complaint to the BBB and Seldin Company headquarters for lack of communication and professionalism and breach of confidentiality. I do NOT recommend this complex. Please be cautious when considering these apartments.

Lived here for 2 years loved it. Jordan in the front office has been here for some time and she's awesome always very helpful...

Lived here for 2 years loved it. Jordan in the front office has been here for some time and she's awesome always very helpful and polite, Tyler the manager will do hands on work if needed that shows a lot for the company. I'm just moving Bc I need a 3 bed room which they don't have. The community is very quite and neighbors are really nice. The pools are always clean and there is a park right behind the complex which is cool. Very nice complex! We never felt unsafe it's a great place to call home.

I've lived at Songbird Apartments for over two years now and will be renewing my lease again very soon. While there were issues when...

I've lived at Songbird Apartments for over two years now and will be renewing my lease again very soon. While there were issues when i moved in back in spring 2014 (nothing major) and a lot of turn over for management since i have lived here, everything has been fixed and the management and staff they have right now is 10x better than it was before. I love my apartment. These are old apartments, they need some upkeep and that maybe why there are so many issues and not enough maintenance workers to go around. But they are spacious and very affordable, if you are patient and work with them they will work with you. Trust me you wont find a more affordable, safe, or spacious apartment in the medical center area.

I know many people have seen this statement about other places before, but PLEASE heed my warning: DO NOT MOVE HERE!!! Maintenance is the...

I know many people have seen this statement about other places before, but PLEASE heed my warning: DO NOT MOVE HERE!!! Maintenance is the worst I've ever seen in any apartment community. And I don't mean just regular "cut-the-grass" type maintenance either! I mean MAJOR PROBLEMS (leaking roofs, inoperable appliances, bathroom and kitchen mold, mildew in the walls, etc., etc., etc.). You can plead for assistance from management (which changes every two to three months), and they'll promise you ANYTHING just to get you to shut up. But when it comes to fixing the problems, it'll never happen. Even if you're desperate and have nowhere else to move to, keep this number handy: 311. You'll need it to call code compliance. That will be the ONLY way you'll EVER get anything fixed around here.

The apartments themselves are okay I guess. They're nice enough for the price, they are spacious and in a quiet neighborhood. Never had any...

The apartments themselves are okay I guess. They're nice enough for the price, they are spacious and in a quiet neighborhood. Never had any problems with the neighbors either. Management and maintenance, however, is a totally different story. They've changed managers at least three times in the past year, and NONE of them are any good. Since I moved in, I put in work orders for some things that I noticed needed fixing while doing the initial walk-through. Everything was good at first, I have the patience of a saint and allowed them time to get around to my work orders. It's now been a YEAR since a moved in, have any of those things been fixed? NO, even though I've reminded them several times throughout the year. Now the air conditioning drain has been leaking for the past 3 months. I notified them about it as soon as it started and reminded them a few weeks after not having anything done about it. Three months later, now I have a moldy puddle on my front porch right at my door and now wasps are starting to gather around it. Come the hell on! This is just RIDICULOUS!! Now, I got the bill for this month's rent in the mail. It's a lot more than usual, and after reviewing it, it seems they have increased my rent and are charging a Month-to-Month fee as well. WHAT THE HELL?! Sure, my contract is up this month, but they have NOT given me any notice of these changes and it's not even the end of the month yet!! They must be joking if they they think I'm paying $1000 for a ONE BEDROOM APARTMENT!! DO NOT MOVE HERE!!

ABSOLUTELY HORRIBLE!!! The actual apartments themselves aren't bad for the monthly rates, but when it comes to MANAGEMENT, it's TERRIBLE! The current manager will...

ABSOLUTELY HORRIBLE!!! The actual apartments themselves aren't bad for the monthly rates, but when it comes to MANAGEMENT, it's TERRIBLE! The current manager will BOLDLY LIE to your FACE about almost ANYTHING you have a concern about. We've only been here for about a month, and so far, we've had to request maintenance to address several serious issues (No smoke detectors, no fire extinguisher, a backed-up sewer line, a leaking patio ceiling, a clogged toilet, and a water leak in our kitchen). Each and every time, we called the office, but no one would answer, so we had to leave messages BEGGING for help. And when they finally DID answer us, it took them more than 72 hours just to come to our apartment to fix them (our patio ceiling still leaks and now has mold). We even tried to get help from their corporate office, but even THEY wouldn't call us back!!! If we need assistance now, we call and leave them a message saying we are filing formal complaints with the city's code enforcement department. Then, the assigned officer has to come out and order them to repair things. This is NO WAY TO LIVE!!! So if you are even THINKING about moving here, SERIOUSLY consider this statement; DON'T SIGN A LEASE UNLESS YOU ARE WILLING TO FIX PROBLEMS YOURSELF, OR CALL THE CITY'S CODE OFFICER!!!!

awful... please look elsewhere. front staff are liars to prospective renters. Maintenance is horrible. I've had work orders that they complete in their computer...

awful... please look elsewhere. front staff are liars to prospective renters. Maintenance is horrible. I've had work orders that they complete in their computer system without actually coming to do it. I've also had work orders sit for months... this is a bad combination with the old age of the buildings. These other reviews complimenting the maintenance must be employees or managers, DON'T BUY IT

these apts look nice and the the front office seems nice, but they don't do their job once you get there. trying to get...

these apts look nice and the the front office seems nice, but they don't do their job once you get there. trying to get them on the phone is like a 9-5 job in it's self and getting them to do anything other then sale you an apt is dang near impossible. you don't realize how bad the apts are until you lived there and notice how old the carpets are and how everything falls apart after a month. there is also tons of stray cats which I can't say is a good or bad thing just a heads up. Honest opinion I wouldn't move back. Not trying to sound so negative, but just honest

I'm going on a year here, never had any problems, quiet community, nice large layout for a 1 bedroom 1 bath, work orders were...

I'm going on a year here, never had any problems, quiet community, nice large layout for a 1 bedroom 1 bath, work orders were done on a timely manner, and the staff is great, rent isn't too bad either, unfortunately I have to move out only cause I need a big house, but I love my apartment. Recommend songbird apts

I've been here for a few months and the floorplan is huge and the rent is reasonable. All my work orders are addressed quickly...

I've been here for a few months and the floorplan is huge and the rent is reasonable. All my work orders are addressed quickly and maintenance goes above and beyond to help out. The girls in the office are great too and Danielle has been a lifesaver several times! Soooo glad I ended up here!!