Enclave

Safe and friendly community that's perfect for pet-lovers. Gated and uses fobs to enter buildings as well as security patrol, it always feels secure....

Safe and friendly community that's perfect for pet-lovers. Gated and uses fobs to enter buildings as well as security patrol, it always feels secure. Lots of pet owners and everyone's very kind, both the staff and tenants. And lots of amenities, they've got tennis courts, sand volleyball, swimming pool, 24-hr gym, computer room, and rentable clubhouse space. And then the apartments themselves are lovely, especially in the newest building! Lots of color scheme options, really open layout that's perfect for a family or roommates, and not too hard to move in to (beware, there are no elevators, but the staircases are wide)! The price is a little higher than its competitors, but it's easy to see why, because you're getting a much higher quality home in return!

We lived at Enclave for three years and had a terrible experience during our time there. When we finally moved out, we returned the...

We lived at Enclave for three years and had a terrible experience during our time there. When we finally moved out, we returned the apartment in good condition; however, they kept $265 of our security deposit claiming they saw pet urine stains in every room of the apartment after a blacklight inspection. Our cats have never urinated on the carpet, and we have never had a problem with a security deposit being returned despite living in three other complexes, including another Broadmoor complex, with the same cats. There were no stains or smells coming from the carpet upon vacating. We reached out to Enclave to give them a chance to resolve the matter. They informed us that the company performing the inspection had reported there were stains on the baseboards which is a very odd place for urine stains. We also informed Enclave that we used natural cleaners on the carpet that are known to show up under blacklight. However, they decided not to rectify the situation and kept the remainder of our deposit. As I have seen from other reviews, this is a very common practice for Enclave, and it seems very difficult to receive the security deposit back if you have pets. In addition to this, we had multiple issues with the apartment during our time there. We lived in the building right next to Q Street, which had severe structural issues with cracks all over the walls and ceiling, and uneven baseboards. The plumbing constantly backed up, and we were told by a maintenance worker that it was completely shot. Usually when we had a maintenance issue, it took days for someone to come take a look, and they were rarely able to fix the problem. We were often given the excuse that they were understaffed. Our washing machine broke and after a failed attempt to fix it, we were stuck with a machine that didnt get our clothes clean. We had to listen to a broken roof vent rattle throughout the apartment the entire three years despite numerous requests to have it fixed. On separate occasions, our shower, and our kitchen sink and dishwasher became completely unusable and it took days for them to be repaired. After experiencing the poor quality of the apartment building, the slow response to maintenance requests and constant excuses from the office staff, and then to have the majority of our security deposit kept for untrue claims, I would not recommend this apartment complex to anyone. They are definitely not pet friendly. Save yourself the trouble and rent a cheaper apartment, they are not worth the price.

They have a private entrance gate. You have to look up the person you are visiting. And then put there code in to ring...

They have a private entrance gate. You have to look up the person you are visiting. And then put there code in to ring the person you are to visit. The little electronic code book is very hard to read. Impossible in bright day light. and so so at night. They have a non smoking policies anywhere on the property. Yet many apts have BBQ grills on all levels. They also allow pets that poop on the sidewalk. Very gross. They seem to be short on parking. Many people park in handicapped without a tag.