Plaza Club City Apartments

The apartments are in a key location and the office staff that I've delt with are friendly and helpful, with things within their power....

The apartments are in a key location and the office staff that I've delt with are friendly and helpful, with things within their power. Asking them to do more is naive and unfair. I'm giving 4 stars because there is room for improvement, however this is no dig at them.

Awful communication and no air!!!! The management is awful and it is impossible to get anyone on the phone including someone at corporate. If...

Awful communication and no air!!!! The management is awful and it is impossible to get anyone on the phone including someone at corporate. If you are thinking about moving here do not! Your apartment will be 80 plus degrees and they do not care!!!!! Their maintenance man who lives on the property has portable air conditioners in his apartment because it is so hot but they could care less about the rest of the people that live here and actually pay rent to live here! Even when they say the coolers are on the system still blows hot air! They told a guy down the hall from me that someone would come fix their air... no one ever came! No surprise there! I would not recommend this apartment complex to my worst enemy! Every review you read about awful management, water and air issues is 100% true. Just awful!

Pros: Gym. It has free weights, which is hard to find in apartments. Sky club. We probably used it at least once a week...

Pros: Gym. It has free weights, which is hard to find in apartments. Sky club. We probably used it at least once a week when it's warm and maybe every other when it's not. It's got a nice grill with a great hang out area. Area. It was nice to go to Tomfooleries for some food or do some easy shopping in the area. Maintenance. They're pretty prompt about getting to issues, which is great because there's a lot of them. Cons: Shower. No matter how hard I tried, it would go from ice cold to melting hot every couple minutes. Weed. You smoke? Don't care. But when the elevator, floor, and somehow my bathroom??? smell like weed, I have a problem. Dog poop. So they have doggie stations...in the back of the buildings where there's no grass for dogs to go. So people take their dogs to the front yard, but don't throw away the poop because they don't have trashcans out front. It's gross. Water heater. Leaked 4 times throughout the lease. Cooling charge. They don't mention it when you sign the lease, nor do you initialize by it so I'm pretty sure it's not legal. Basically they're going to charge you an extra $50 for them to turn on the chillers. Heating charge. Same thing. Laundry room. For starters, expect to run your clothes through the drier twice. So that's $5.25 (3x1.75) each load... Also, the driers went out one time for a few days and they didn't put signs up or anything so we had to carry our wet clothes to the other building to dry them. Customer service. They do not go out of their way for you. Our car got hit and busted the window. It was raining and we asked if we could put it in the covered garage for 2 days and then have it taken (we already pay for the open parking that is $75 a month). They said we'd have to pay for the covered parking for the rest of our lease if we did that. Mind you, most of the spots are open. Temperature control. lol. I'm pretty sure the thermostat controls the A/C solely, and the valves on the heaters solely control the heat. A couple times both of them were going at the same time.. Also pretty sure that the floors are metered and not individual rooms. We rarely turned on our heat except for extremely cold days and still got charged like we used it all the time. Elevators. A little sketch.

Pros: Gym. It has free weights, which is hard to find in apartments. Sky club. We probably used it at least once a week...

Pros: Gym. It has free weights, which is hard to find in apartments. Sky club. We probably used it at least once a week when it's warm and maybe every other when it's not. It's got a nice grill with a great hang out area. Area. It was nice to go to Tomfooleries for some food or do some easy shopping in the area. Maintenance. They're pretty prompt about getting to issues, which is great because there's a lot of them. Cons: Shower. No matter how hard I tried, it would go from ice cold to melting hot every couple minutes. Weed. You smoke? Don't care. But when the elevator, floor, and somehow my bathroom??? smell like weed, I have a problem. Dog poop. So they have doggie stations...in the back of the buildings where there's no grass for dogs to go. So people take their dogs to the front yard, but don't throw away the poop because they don't have trashcans out front. It's gross. Water heater. Leaked 4 times throughout the lease. Cooling charge. They don't mention it when you sign the lease, nor do you initialize by it so I'm pretty sure it's not legal. Basically they're going to charge you an extra $50 for them to turn on the chillers. Heating charge. Same thing. Laundry room. For starters, expect to run your clothes through the drier twice. So that's $5.25 (3x1.75) each load... Also, the driers went out one time for a few days and they didn't put signs up or anything so we had to carry our wet clothes to the other building to dry them. Customer service. They do not go out of their way for you. Our car got hit and busted the window. It was raining and we asked if we could put it in the covered garage for 2 days and then have it taken (we already pay for the open parking that is $75 a month). They said we'd have to pay for the covered parking for the rest of our lease if we did that. Mind you, most of the spots are open. Temperature control. lol. I'm pretty sure the thermostat controls the A/C solely, and the valves on the heaters solely control the heat. A couple times both of them were going at the same time.. Also pretty sure that the floors are metered and not individual floors. We rarely turned on our heat except for extremely cold days and still got charged like we used it all the time. Elevators. A little sketch.

Third update: If I could give zero stars I would. Today I received a text that the water was shut off again. I received...

Third update: If I could give zero stars I would. Today I received a text that the water was shut off again. I received this text 5 minutes after placing three loads of laundry in the community washing machine. So now I've lost money, and have a fear of the real possibility that my clothes will be damaged and mildewed by the time the water is returned to the building. I am currently seeking legal help to terminate my lease without fault. This was initially a 5 star review, one month after living here, this is my update (previous review still below) First and foremost, the leasing office staff and maintenance are friendly and trying their best. This review is more for the property manager, regional manager, owner and any owning partners: The hot water: you have 2 options, cold or scalding. This temperature changes about every 10-15 seconds. So if you think you're getting a cool splash of water to wash the cleanser off of your face in the morning, think again. A blast of hot water will most definitely hit you right in the face. I mentioned this to the leasing office and was told there is nothing they can do about this. My only other option, is to pray that during the next 11 months of my lease I am not scalded so badly as to have to obtain a lawyer for negligence. The heat: it is consistently 84 degrees in my apartment. 77 with windows open. Not to mention the 5 days during a 3 degree cold front that I had no heat AT ALL. I find it interesting that tenants are responsible to pay for gas and water utilities to which we have zero control of the temperature. Which leads me to today. I woke up to a text message that the hot water was shut off. No why. No when it would be back on. I had to get ready for work so reluctantly I opted for a cold shower. It was then that I realized it wasn't just the hot water, but there was NO RUNNING WATER in my apartment. I had to pack up my things and head to work unshowered and brush my teeth in the bathroom of my place of employment. I can't even explain how uncomfortable, humiliating and infuriating that was. But the real kicker, is the text and back to back emails I sent regarding the water received ABSOLUTELY NO RESPONSE from anyone at the apartment company. That is rude, inconsiderate and might as well have just tacked a note to my door that said "bleep you, pay me." I read reviews before moving here, and I thought it's not so bad. I spoke with the leasing office, and some of the personnel that live here and deal with the same problems daily, and again, assumed, not so bad. But it is bad. And we pay good money to live here and expect certain comfort levels when it comes to basic utility service and safety of not being scaled by hot water on a daily basis. I guess whatever discounts on rent the employees get is worth the sacrifice, but upwards of $900/month + I expect more. The owners need to fix these items immediately, stop hanging crappy wallpaper and art work to make the place appealing and spend money on the equipment that affects our daily life activities in order to live comfortably. As for the leasing office, again, staff is great, but don't ignore an email of a concerned tenant when we did nothing wrong except to expect to have running water in our apartment that we pay for. Say, apologies, offer a credit - a gift card - acknowledge that a human being is being adversely affected by the problems in this building. I moved here from Philadelphia, and Steven and Westin were wonderful helping me find a unit via telephone and email. When I arrived I was warmly greeted with keys and a package room full of items I had shipped prior to my move. There were some minor issues with my unit at move in, but nothing that wasn't taken care of immediately by the maintenance supervisor Jacob, and nothing that wouldn't be expected considering this is a large and older apartment building. Everyone has been accommodating and helpful. Neighborhood seems safe and the plaza is absolutely beautiful.