Van Dyke Apartments

Ok, so Ive lived here a couple months now and the experience has been mostly positive. From the application process to move-in, the manager...

Ok, so Ive lived here a couple months now and the experience has been mostly positive. From the application process to move-in, the manager Missy was extraordinary. I was moving from out of state and had to find a place to live from a distance, and Missy was very accommodating during this process, always answering my questions with the utmost courtesy and professionalism, and she understood my situation. Before I moved in, I needed to be in sooner than originally planned, so Missy went above and beyond to help me get into another unit that would be available the weekend before my original move in date, which was an immense help that she was in no way obligated to provide me. When I moved in, there were a few minor issues with the apartment, which I reported on my move in check list, most prominently issues with the carpeting and blinds in my apartment. The maintenance guy told me in my first week living here that he had placed an order for new blinds, as the blinds in my unit dont currently open and close properly. I bumped into him in the hallways several times and he told me the blinds were in and he would install them soon each time, but he never seemed to get around to it. The other issue was the carpet. When I moved in there were stains, burns, holes, and other suspicious spots in the carpet, which I chose to ignore. Stains and other spots dont particularly bother me. However, the carpet has a severe odor to it. I tried everything to get the odor out, but after about a month living here I decided there was nothing more I could do, so I contacted management via email. The following week they sent someone out to inspect my carpet, and they determined it would be best for them to simply patch the major stains they noticed, and leave the rest of the carpet. I explained to them at that time that it wasnt the simple stains or holes that are the issue, but the permeating odor that is deeply embedded within the carpet. That day, the regional property manager was there. Unfortunately I do not remember her name. The contractor informed me that I would need to remove all of the furniture from my living room, which as a single person living alone I was not prepared to do. When I sent the contractor away explaining to him that patching 2 pieces of the carpet wasnt going to solve the issue, I got a phone call from the office. The regional manager then spoke to me as if I was a child, insisting that what was going to happen was that they were going to patch my carpet. What she says goes. She was extraordinarily rude to me during this conversation, in which I once again explained why her solution wasnt going to work, and regardless I was not prepared to remove my furniture at that moment in order to accomplish what she wanted. She very condescendingly told me that I shouldnt have to remove anything, despite what the contractor had expressed. I little while later the assistant property manager, Alisha, came to my door to take a look at what I was talking about, and to experience the odor I was complaining about. She told me she would be in touch, and that we would still be proceeding with the regional managers plan to just patch the stains. Eventually I got another call from Alisha telling me that they decided to replace my carpet after all and she would be in touch with more details. I have yet to hear back about this. On a more positive note, other maintenance issues I have had have been promptly addressed. Last week the heating element in my oven broke, nearly catching on fire. I submitted a request online explaining what had happened, and within 48 hours the oven had been fixed. Other than the regional property managers attitude and unwillingness to help, and the issues with my carpet and vertical blinds, I would give this place 5 stars, so far.