Palladian Place

My wife and I cant wait to leave this place. Place is filthy and staff changes on a monthly basis. My lease ends in...

My wife and I cant wait to leave this place. Place is filthy and staff changes on a monthly basis. My lease ends in August and I will be the happiest woman on the planet. This has been the worst apartment experience Ive ever had and NO you dont get what you pay for here. Expensive and not worth a cent.

Currently, my father is being EXTORTED by the front office. We have lived here for 3.5 years, one of the first residents here. After...

Currently, my father is being EXTORTED by the front office. We have lived here for 3.5 years, one of the first residents here. After letting the office know we were leaving in a few weeks and had an issue with our dryer, the front office sent maintenance to check it out. Maintenance told us, "every apartment that has these top load washer and dryers have issues. They're garbage." And he found the issue to be the water was leaking and parts had broken due to how cheap the parts were. We have THREE witnesses to this conversation. To the point, that my father asked if there was any way the issue could have been prevented. To the reply, he said no as there were MULTIPLE technical issues with this model and other apartments have had the same, and ours had the same issues (belt balance, etc.) He said we did not cause any of this nor could it have been prevented. After an hour, the front office called my father, EXTORTING HIM and saying he will have to pay for a new washer and dryer and saying the floors were covered in cat urine via what the maintenance guy told them. The front office is bullying my father knowing he has is disabled, relapsing and causing his health issues to escalate needing medical attention. They're holding us hostage to these payments when these apartments are built cheap, they are known to break down (and even the maintenance guy agreed). I am mortified for my fathers well-being and we do NOT feel safe in here, & are shaking him down to feel powerless knowing that he has no option nor nowhere to go. It is so bad that my father has reached out to his doctor for an emergency appointment as he is in full relapse. Other reviewers have stated the same issues with the front office charging them random fees before residents move out, and this stunt they are pulling on us is nothing short to disturbing. Also, the front office had a contest for free baseball tickets in exchange for positive reviews on Yelp, Google, etc. So do NOT believe everything you read

Terrible experience with this company and their leasing practices. Unprofessional, unresponsive, inconsistent and not to be trusted! They will take advantage of you! My...

Terrible experience with this company and their leasing practices. Unprofessional, unresponsive, inconsistent and not to be trusted! They will take advantage of you! My experience in transferring/renewing my lease was a nightmare. The move in date for my new unit (March 12) was postponed a couple of days due to an unexpected snow. I was told to come back on March 14 to resign my lease with the new date. When I returned on March 14, the community manager could not locate my file (how disorganized) and asked me to come back the next day. I had already rescheduled the movers for that day! I came back the next day March 15 as instructed, signed the new lease, this time with a different leasing agent. I found it odd that I received no further details about the transfer process. I guessed it was that simple! I thought to ask for the condition check list for the new unit and received it. I went on about my way. Two weeks later, I'm settled in to my new unit, and I get an email from the leasing office that I am still being charged rent on my old unit. I didn't understand how that could be. I had vacated that unit and transferred utilities to my new unit on March 15. They claimed I still had possession of the unit because I still had the key fob. Yes, the little plastic key fob that's disposable. They offered no move out instructions not verbally nor in writing. They claimed to be so concerned about their unit, yet not once did they inspect it or move forward in their turn over process. They would have seen that I had vacated on my scheduled date! I offered to show proof of vacating the unit and sent proof of my utilities transfer to the Area Manager Holly. She did not respond. I called, she did not return my call. I visit the office on her next office day. I met with her and instead of allowing me to explain how disorganized the transfer process was, she says "I'm sorry to tell you, but we are going to charge you for that rent." I did not get a professional response from Holly, so I contacted her Regional Manager by email. They eventually responded with a reduced charge, like theywere doing me a favor. I should not be charged because of their disorganization and lack of professionalism during the transfer process! I have asked them for a detailed list of all charges. They have charged me for my old lease dates and have charged me for a unit that I hadn't lived in in weeks! Per usual no response to my billing questions. I will seek other counsel to get the answers I need. This was the most stressful move I've experienced dealing with this nightmare company. I've been taken advantage of. Please avoid at all costs!

Currently, my father is being EXTORTED by the front office. We have lived here for 3.5 years, one of the first residents here. After...

Currently, my father is being EXTORTED by the front office. We have lived here for 3.5 years, one of the first residents here. After letting the office know we were leaving in a few weeks and had an issue with our dryer, the front office sent maintenance to check it out. Maintenance told us, "every apartment that has these top load washer and dryers have issues. They're garbage." And he found the issue to be the water was leaking and parts had broken due to how cheap the parts were. We have THREE witnesses to this conversation. To the point, that my father asked if there was any way the issue could have been prevented. To the reply, he said no as there were MULTIPLE technical issues with this model and other apartments have had the same, and ours had the same issues (belt balance, etc.) He said we did not cause any of this nor could it have been prevented. After an hour, the front office called my father, EXTORTING HIM and saying he will have to pay for a new washer and dryer and saying the floors were covered in cat urine via what the maintenance guy told them. We have three witnesses to the conversation, and the front office is bullying my father knowing he has is disabled, relapsing and causing his health issues to escalate needing medical attention. They're trying to tear him down and are holding us hostage to these payments when these apartments are built so cheaply, they are known to break down (and even the maintenance guy agreed). I am mortified for my fathers well-being and we do NOT feel safe in here, they are shaking him down to feel powerless knowing that he has no option nor nowhere to go. It is so bad that my father has reached out to his doctor for an emergency appointment as he is in full relapse. Other reviewers have stated the same issues with the front office charging them random fees before residents move out, and this stunt they are pulling on us is nothing short to disturbing. Please be aware of these schemes they pull. PLEASE BEWARE i am NOT the only person this is happening to. They have blocked others reviews and right now, as of May 2nd, we are being extorted. Also, the front office had a contest for free baseball tickets in exchange for positive reviews on Yelp, Google, etc. So do NOT believe everything you read. They are trying to flush out the negative reviews with positive ones, in exchange for baseball tickets (which is very disheartening towards those wanting to see honest reviews before buying).

This property is very beautiful. Management does a great job with keeping up with the property and staying in touch with the residents. The...

This property is very beautiful. Management does a great job with keeping up with the property and staying in touch with the residents. The employees in the leasing office Kimberlee and Travis always have a smile on their face and are willing to help with anything. Between the employees and the property there isn't a place I'd rather be.

HUD complaint worthy. The assistant manager was the person who responded to my initial interest in the property. She then never followed up after...

HUD complaint worthy. The assistant manager was the person who responded to my initial interest in the property. She then never followed up after our 2nd email. Since I'm trying to move closer to Duke for medical treatment, and this property seemed to meet all those needs, I decided to go ahead and do the application process online, pay whatever money needed, and hope the leasing office could help me from there. Should've listened to my initial impression. No one followed up. I thought possibly the weekend might've been busy. Maybe Monday was busy from weekend catch up. After Tuesday hit, and still no word back from the leasing office, I had to call myself to find out what essentially I was being ignored. I was given the excuse of this weekend had a temp, they must've overlooked it. This was the assistant manager I was talking to again, the one who never emailed me back after I was very clearly interested in leasing, and looking to do so soon. She couldn't figure out how they all had missed the fact I had an application in. This is just the tip of things. After all of this things only became worse. After knowing my health is in a critical condition, and I needed to be closer to Duke for medical treatment I would need over a span of time, they made my leasing experience and move-in experience the most stressful experience I've ever had. After being ignored for about 2 weeks, I was thrown task after task that had to be done THAT DAY, no later than a specific time. With the threat that I would lose the apartment, or the price would go up. With my health being my biggest priority, and not having the option to even make anything else a bigger priority, they made sure to make this the most chaotic experience I've ever had when trying to find housing. There were more red flags to garner a HUD complaint, but the most insulting part is THE APARTMENT ISN'T EVEN MOVE-IN READY. I'm not sure if my experience is because I don't fit into their "work-play" atmosphere. But either way, I definitely regret trying to lease with a community that didn't seem to want me from the beginning.

By far the best rental living situation I've ever experienced. The staff at Palladian are top-notch. We were always greeted with a smile and...

By far the best rental living situation I've ever experienced. The staff at Palladian are top-notch. We were always greeted with a smile and a friendly "hello" whenever we stopped by the office, and any questions we had were always answered quickly and professionally. We had wonderful exchanges with Kimberlee, James and Travis on many more than one occasion. The apartment itself was just what we needed. The vaulted ceilings made the place feel open, the square footage was just right, and ample cabinet space in the kitchen made cooking at home a true pleasure. The property itself is hard to beat. A huge dog park and hiking trails are right on site, the facilities are always clean, the pool and surrounding area are amazing, and the gym is second to none. The only reason we left was due to a job relocation, otherwise we'd still be there. If our future includes renting again, we will certainly use Palladian as the benchmark to which we compare all other options.

My wife and I lived there for about 2 1/2 yrs and the facilities are nice & apartments are nice as well. However, they...

My wife and I lived there for about 2 1/2 yrs and the facilities are nice & apartments are nice as well. However, they are not worth the price you pay per month. We saw management cycle through numerous times while we were there and our apartment was not ready when we moved from out of state and no compensation or anything was made to us. The other thing is when we moved out we got a bill to replace the oven or the glass piece of the stove even though there was no damage to it besides normal wear and tear.

I love living at Palladian. From day one, Kimberlee and Travis have been so incredibly helpful and responsive. The complex is beautiful and all...

I love living at Palladian. From day one, Kimberlee and Travis have been so incredibly helpful and responsive. The complex is beautiful and all the amenities that are included make this the best living situation Ive ever been in. The drive to UNC campus is a straight shot, which can take about 15 minutes with traffic. Therefore, totally doable. I have nothing but great things to say about the complex and staff. The pool, courtyard/grills, massive gym makes the living experience that much better and worth it. I would highly recommend to anyone, especially people who are not familiar with the area (as I was). The bedrooms are a the perfect layouts, all up to date appliances, clean, and spacious. Love Love Love!

Hirsh, you hit the nail on the head. I, too, have been living here for nearly 3 years and management is awful. We have...

Hirsh, you hit the nail on the head. I, too, have been living here for nearly 3 years and management is awful. We have seen (honestly I can't even count) so many people from management come and go, it is a revolving door and it seems that it gets worse each time. I am SO EXCITED FOR MY LEASE TO BE OVER! The looks of the complex are beautiful, yes, but terrible construction. Unfortunately, I've been unlucky with my new upstairs neighbors who are partying every night of the week until late hours in the morning. Management doesn't care even though the lease specifically advertises quiet hours. Since we have moved in, (and stayed in the same exact size apartment), our lease has gone up $300. It is definitely not worth the money. If you have lived in other, comparable luxury style apartments, you will realize what you are missing a few months into your lease here when things start falling apart. The worlds worst.

My wife and I lived in Building 3 for over 2 years and it is with great sadness that I am providing this overwhelmingly...

My wife and I lived in Building 3 for over 2 years and it is with great sadness that I am providing this overwhelmingly negative review. The sadness is because this place had such great potential but the poor construction and consistently uncaring management have tainted a beautiful place with the nicest neighbors you could ask for. The key problem is that the managers project that they only care about renting to incoming tenants and provide awful service to existing tenants. Apartment Pros: * The apartment itself is very nice with high ceilings and fairly large rooms. * The maintenance staff is extremely responsive to problems in the apartment. They are very nice and come over shortly after you open a ticket. Apartment Cons: * For brand new construction there is insufficient sound proofing. Our upstairs neighbors are not noisy but I can follow their footsteps as they walk around the apartment. Community Cons: * The landscaping in the community is awful. Outside of our building was left with hoses on the ground and no mulch and dead bushes for a year and a half. They blamed their landscaping companies and promised to get it fixed. Finally they put down new mulch in some areas and new bushes. The mulch is quickly washing away in storms due to bad drainage. The grass areas are barren and awful. They blame the dogs. Good news: The landscaping is always immaculate in front of the rental office. * They wont notify you when a package is delivered to the office. It can sit for months. * The office communication is awful. * The staff refuses to coordinate activities in the clubhouse & meeting room so if you schedule a get together in the clubhouse you may run into another group that is using it at the same time. A simple signup sheet would fix this. Almost nobody ever holds an event there. Dog Park * They have the largest residential dog park in the area and advertise as being dog friendly. * The dog park is dangerous and they dont care. They have had a big problem with the dirt washing away which causes large trenches and holes in the dirt which will turn ankles and will break a dogs leg at some point. Rebar is sticking up from the ground. * Their solution was to put large sharp rocks all over the park to provide drainage. The dogs have to jump over the rocks to get from place to place. The owners have complained about the affect of the sharp rocks on their dogs paws. * The water in the dog park has been off about half the time that the park has been open. In is not humane to not have water in a dog park in the South. * The staff and maintenance people only come into the park to change the dog bags. They dont police the park for garbage. The only amenities such as a water bowl and balls were brought in by dog owners. Litter will stay their for months. The latch on the gates were broken for months. The entry way always have a layer of sand from the wash off and they have only cleaned it up once or twice. It gets so bad that it is tough to open the gate because the sand is so high. * They say that they are dog friendly but dogs are not allowed in the common areas besides the main clubhouse hallway. They put signs up that dogs are not allowed in the lounges. As a result, the lounges are almost never used. * They built and advertised a dog wash station at the dog park. It is a crazy structure that you can put the dogs on with a faucet nearby. The hose disappeared a few months after they put it in and they have never replaced it. * There is only a small core of 6-12 people who regularly bring their dogs to the dog park. It is such a shame that the highlight of the community is kept in dangerous disrepair and the animals face inhumane treatment between the lack of water and the hazards in the ground. Many more complaints but a character limit on posts!

Love these apartments! Really nice amenities, really nice grounds. Very helpful office staff. Travis is the BEST leasing agent I've ever worked with. He...

Love these apartments! Really nice amenities, really nice grounds. Very helpful office staff. Travis is the BEST leasing agent I've ever worked with. He was patient. He showed me several apartments and took his time with me. He was very knowledgeable and helped me to get exactly what I needed and wanted. He was also very accommodating and helpful with my move-in process and times. I appreciate how easy he helped make my move. The complex is very quiet and close to many nice things-food, shopping etc.

Clean, friendly, very quiet, with great amenities and a wildlife preserve bordering the property. The office tries to set up a few little monthly...

Clean, friendly, very quiet, with great amenities and a wildlife preserve bordering the property. The office tries to set up a few little monthly gatherings for the residents, and often there will be at least one day per week when a delicious food truck will stop over for the lunch or dinner hours! Pet friendly as well, with a nice fenced-in dog park. And tons of parking.

I have lived in this apartment for a year 1/2 now. My family and I moved here from Manhattan. The staff has always been...

I have lived in this apartment for a year 1/2 now. My family and I moved here from Manhattan. The staff has always been amazing to me, my husband, my very noisy and rambunctious 2 yr old and 4 yr old. I wanted to leave this review because there have been many times that I feel the staff went over and beyond, but this instance was really note worthy. I had a very important Skype meeting that I needed to manage. My computer was broken by my 2 yr old, so I called down stairs last minute to the office for help. The property manager, Denise went out of her way to set up and down load Skype on one of the computers in the business room for me. Then the very next day, I was so rushed that I left my car lights on. Denise went out of her way to try and call my phone, she called my husband when I didn't answer, and she also sent me and email to warn me. I think she also sent a staff member to my apt to knock on the door, but I was on a conference call and couldn't answer the door. I just felt that was worth letting everyone know. After living in New York City for 15 years, it is so nice to live at a property where you feel like the staff is a part of your family. I have honestly only had great experiences here.

We did not have a great experience at Apartments at Palladian Place. My husband and I lived there for a 14-month lease, but the...

We did not have a great experience at Apartments at Palladian Place. My husband and I lived there for a 14-month lease, but the problems began before we even moved in. First, we rented an A2 floorplan (1 bedroom, 844 square feet) in a building that was still under construction. We chose the top floor and agreed to a particular rate with the understanding that the unit would be an "executive-level" unit, with nicer finishes and upgrades than their ordinary units. The main reason we agreed to this is because we have a dog and planned to get a new puppy while we lived there, and the "executive-level" apartments have wood floors throughout with no carpet. (We were thinking primarily about "accidents" with the new puppy, but she turned out to be a destructive chewer which wreaked havoc upon the carpet.) Upon move-in day, my husband and I discovered that the unit was NOT executive-level. When we brought this to the attention of the manager (Kristy), she was stunned, and it took a full day for her to figure out what happened, apologize, and state that she'd misrepresented the apartment to us. (It was never supposed to be executive-level; the rate she'd originally quoted was for the existing, "normal" apartment.) She did give us a small monthly discount for this problem, but when I asked for an executive-level apartment at the rate we'd agreed to, she said that she didn't have another unit available at that rate. She offered to let us out of our lease, but at this point, my husband and I had just returned from our honeymoon, both of us were starting brand-new jobs in the area, and we didn't have the time to start our apartment search over from scratch and re-move to a new place. Fast forward 14 months, and we're now losing over $400 to replace the carpet where our new puppy chewed up the corners. Yes, the carpet needed to be replaced; I do not contest that. However, $400 to replace mediocre carpet that only covered roughly 200 square feet (probably less)? Charging over $400 after my husband and I went out of our way to secure an apartment with no carpet, agreed to one, only to find out that we'd been misled and felt forced to stay because Palladian Place had no other options similar to what we'd agreed and we didn't have the option of finding another place to live within a few days? It just seems wrong to me. Admittedly, our time here was mostly uneventful. The office staff is friendly, and the neighbors are wonderful. We never heard noise from nearby apartments, and the complex regularly sponsors "events" with food trucks or free food in the lobby that we loved. The dog park is enormous and our two dogs had a wonderful time making friends with the neighbors, but I will say, it's simply a dirt patch. They tried to let the "grass" grow once, but it resulted in knee-high weeds with fleas/ticks becoming an issue. I've heard rumors that they're planning on actually landscaping it (with grass!) but I've yet to see anything happen with it. If you have grown dogs who won't chew at the carpet (or if you don't have dogs at all), you can most likely live here without incident. I just don't feel like they treated me fairly, despite my best efforts to avoid this entire situation from the beginning.

My husband and I LOVE living here. It a clean, safe community with many nice amenities we enjoy regularly. I've looked at many apartment...

My husband and I LOVE living here. It a clean, safe community with many nice amenities we enjoy regularly. I've looked at many apartment complexes in the area and in my opinion, this community simply can't be beat.

This is the most impressive management company I have ever worked with. Denise and Jonathan are awesome! I was moving to Durham from out...

This is the most impressive management company I have ever worked with. Denise and Jonathan are awesome! I was moving to Durham from out of state and had a three-week timeframe to get moved in before I started work. For most people this would be a stressful time but they made everything seamless . They have great communication and follow up.