The Brookeville Apartments

I used to live at the Brookville a few years ago, and it sounds as if nothing has changed at all based on some...

I used to live at the Brookville a few years ago, and it sounds as if nothing has changed at all based on some of the most recent reviews. The apartments were poorly maintained and people left trash everywhere. People would play their radios very loud, yet numerous complaints went ignored. The worst part of living there was the air conditioner which did almost nothing to cool the apartment on hot days. I now live in a condo in a much nicer neighborhood than the Brookville and the mortgage payments are $90 less a month than a 1 bedroom apartment at the Brookville. It's sad that the management responds to so many of the negative reviews as if they're concerned about their residents, yet still don't fix anything.

These apartments are severely overpriced and poorly maintained. The office staff has a poor attitude but that is probably due to the high level...

These apartments are severely overpriced and poorly maintained. The office staff has a poor attitude but that is probably due to the high level of complaints they must deal with. My son signed a lease and never moved in due to the condition of his unit he was told he would receive a refund so we will see how that goes. My advice is unless that location is critical please bypass this property. It reminds me of west side Cleveland projects

this place is complete shit, I may be a 15 year old but I know what the hell they are doing wrong, this is...

this place is complete shit, I may be a 15 year old but I know what the hell they are doing wrong, this is my story. Ive been living in brookeville since I was 5 and still living here. Before I was a teenage, the staff was AWESOME I loved every single staff there, especially the previous owner Nicole. After I started growing into a teen, brookeville downturned. Nicole left, the staff was literally disbanded for a while and now some black person (not be racist) is managing this. I can already tell shes inviting her friends to work there. The last time I went to the office to get somthing fixed and print a couple papers I had for my mom, the lady said "go into that room and and print your paper notice I told you guys Im only 15, and they think Im smart enough to work a printer that wasnt even fucking working in the start. They are lairs they are unaware of everything they need fixed. For example its june and they still havent opened the pool. For crying out loud the park ? Is broken its rusted as shit !!!!! They dont put any money to this neighborhood, you guys dont have to believe me but just be prepared when you about to move here, we have kids over here shooting Bebe guns, police come here every month! #bringnicoleback

The worst place I've ever lived. The only reason I choose this was for the school district. I'm paying almost $900 for a two...

The worst place I've ever lived. The only reason I choose this was for the school district. I'm paying almost $900 for a two bedroom which was very poorly taken care of. I've had them spray for roaches 3 times now. A.c. been out for over a week. Was told who knows wen they can come out because they have over 400 apartments and most have np ac. Staff is beyond rude and unprofessional. Run run run. Not worth and if the head ach

I was thinking about renting at brook but Im looking at apartment finder. They want 630.00 for their one bedroom. When you look at...

I was thinking about renting at brook but Im looking at apartment finder. They want 630.00 for their one bedroom. When you look at the model via 3D its dirt on the floors. Dont believe me look at it. Pay attention to the bathroom floor and the door knobs its very old looking and nothing is updated. But you want 630.00 ?????? Im so confused. Ill pass

I've been at the Brookville for a month now and did not see these bad reviews until after lease was signed. Thankfully my experience...

I've been at the Brookville for a month now and did not see these bad reviews until after lease was signed. Thankfully my experience has been pleasant so far. Office ladies are very thorough and easy going. It's not a luxury apartment but I did not expect that going in. Bedroom is large, huge closet. Also there is a pool and a gym which is hard to find at this price point. My only complaint is that it is very loud during the weekdays due to constant work being done on the stairways but this is only a problem for me because I work 3rd shift, most tenants are probably at work during those hours. Also the carpet did need a good cleaning upon move in but nothing rediculous.

By far the worst apartment complex I have ever lived in, all they seem care about is the monthly rent. it takes forever to...

By far the worst apartment complex I have ever lived in, all they seem care about is the monthly rent. it takes forever to get anything fixed, their maintenance culture is so poor. The staff at the office are not helpful to say the least, had to bring a doctors report to get a freaking air condition fixed, bathrooms leaked from when I moved in till I moved out, the laundry facility was awful. I will NOT recommend it to anyone. if you want value for money, Brookeville apartments is NOT the place to rent.

The staff is very rude and disrespectful. I WOULD NEVER RECOMMEND ANYONE TO EVER RENT HERE PERIOD UNLESS THEY HIRE AN ENTIRE NEW STAFF....

The staff is very rude and disrespectful. I WOULD NEVER RECOMMEND ANYONE TO EVER RENT HERE PERIOD UNLESS THEY HIRE AN ENTIRE NEW STAFF. TOWNHOMES OLD AND WORN. EVERYTHING BREAKS, VERY VERY SLOW ON WORK ORDERS, ONLY ONE DUMPSTER FOR THE ENTIRE COMPLEX, PAYING CLOSE TO $1000 A MONTH IN RENT AND NO WHERE NEAR WORTH IT.PLEASE DO NOT MAKE THE MISTAKE THAT I DID BY MOVING HERE. HOLLY AND HER STAFF HAVE NO PROFESSIONALISM PERIOD. THEY HAVE NO RESPECT. THE RECITIONISTS ARE NOT EQUIPPED WITH THE PROPER ETIQUETTE TO PERFORM THEIR JOBS. I WONDER IF MONARCH INVESTMENT AND MANAGEMENT GROUP WILL EVER DO ANYTHING ABOUT THIS PROBLEM???? THE RATING SPEAKS FOR ITSELF. HORRIFIC PLACE TO LIVE.

The staff is very rude and disrespectful. I WOULD NEVER RECOMMEND ANYONE TO EVER RENT HERE PERIOD UNLESS THEY HIRE AN ENTIRE NEW STAFF....

The staff is very rude and disrespectful. I WOULD NEVER RECOMMEND ANYONE TO EVER RENT HERE PERIOD UNLESS THEY HIRE AN ENTIRE NEW STAFF. TOWNHOMES OLD AND WORN. EVERYTHING BREAKS, VERY VERY SLOW ON WORK ORDERS, ONLY ONE DUMPSTER FOR THE ENTIRE COMPLEX, PAYING CLOSE TO $1000 A MONTH IN RENT AND NO WHERE NEAR WORTH IT.PLEASE DO NOT MAKE THE MISTAKE THAT I DID BY MOVING HERE. HOLLY AND HER STAFF HAVE NO PROFESSIONALISM PERIOD. THEY HAVE NO RESPECT. THE RECITIONISTS ARE NOT EQUIPPED WITH THE PROPER ETIQUETTE TO PERFORM THEIR JOBS. I WONDER IF MONARCH INVESTMENT AND MANAGEMENT GROUP WILL EVER DO ANYTHING ABOUT THIS PROBLEM???? THE RATING SPEAKS FOR ITSELF. HORRIFIC PLACE TO LIVE.

don't move to this apartment. below are the reasons 1. they have dirty environment 2. old appliances. the A/C is terrible. the A/C has...

don't move to this apartment. below are the reasons 1. they have dirty environment 2. old appliances. the A/C is terrible. the A/C has not been replaced since they were installed. 3. bed buds 4. roaches 5.hidden charges in the rent. they tell you your rent is $ 615 but at the end you will be paying about $ 660 6. the only apartment you pay for electric, gas, water , sewer and trash in addition to your rent 7. they don't care about tenants. all they care is their rent 8. they make business with other companies to tow your car and they don't even accept money order as mode of payment for rent. 9. they have only 6 washing machines for over 500 units and they are as old and inefficient. don't mess with it if you ignorantly decide to move there because it will charge your card without washing your cloth. 10. the staff is not committed because they lack motivation. 11. has a high tenant turnover because of poor services. 12.expect a yearly rent increase if you decide to move here. 13. A 1.9 of 5 review speaks for itself. Thank God am out of this mess

I would like to thank you all for your honesty. I was considering a lease within the area, but have reconsidered and decided to...

I would like to thank you all for your honesty. I was considering a lease within the area, but have reconsidered and decided to go with somewhere else due to the reviews.

Brookeville Apts, great place to reside if you're looking for an apartment. The staff of Brookeville takes care of you, their honest, respectful, and...

Brookeville Apts, great place to reside if you're looking for an apartment. The staff of Brookeville takes care of you, their honest, respectful, and will take care of your needs because their residents come first. I'm giving them 5 stars because they let you know everything you need to know and they work with you as well. If I like it here, you will too. I'm extremely satisfied with their services and their concerns.

I used to live at the Brookville a few years ago, and it sounds as if nothing has changed at all based on some...

I used to live at the Brookville a few years ago, and it sounds as if nothing has changed at all based on some of the most recent reviews. The apartments were poorly maintained and people left trash everywhere. People would play their radios very loud, yet numerous complaints went ignored. The worst part of living there was the air conditioner which did almost nothing to cool the apartment on hot days. I now live in a condo in a much nicer neighborhood than the Brookville and the mortgage payments are $90 less a month than a 1 bedroom apartment at the Brookville

My Sister Pam and her husband Chris along with their 3 grandchildren ages 4,5 & 7 moved into this HORRIBLE apartment in October 2017....

My Sister Pam and her husband Chris along with their 3 grandchildren ages 4,5 & 7 moved into this HORRIBLE apartment in October 2017. Before moving in they showed her a beautiful apartment, was extremely cordial admitted that the apartment she was to get would be close in style to the one shown and would have NEW CARPET. UNFORTUNATELY, when move in day came there was NO NEW CARPET but DIRTY STINKY DOG SMELLY CARPET THAT WHEN YOU WALK ON IT YOUR SOCKS OR FEET TURN BLACK AND STICKS TO IT. She complained to the manager who said shed be over to see the carpet well its been three months now and she still hasnt come to see the carpet in the meantime theyve had various things break like the stove the eyes on it do not heat up completely one caught on fire one burned out the dishwasher works when it wants to work a maintenance man supposedly came but nothing got fixed a different maintenance man came another day and fix with the other one supposedly had fixed.My sister did complained to management again and still nothing much done, the dishwasher still has problems they actually came and repaired the counter But ghetto rigged it; something that I couldve done. THE STAFF IS EXTREMELY UNPROFESSIONAL, (WEARING PAJAMAS) INCOMPETENT AND VERY RUDE. MY sister went there to pay her rent , it was Friday after 4 pm when she got the cashiers check so it was posted for the next business day which unfortunately Monday is a holiday so that meant Tuesday, the girl RUDELY tells my sister that she needed to take the check back to the bank and have it dated for that day. The bank was already posting for the next business day the girl could not comprehend this and so refused to take the check. REALLY!!!! Last Mark they told my sister that the late fee was $100 then after giving the hundred dollars they told her she also needed to pay another $100 for A.R.E. fee, But that was never mentioned when she was looking at the apartment nor is it in her contract but they expected her to pay it and then this month while my sister was in the office trying to give them the cashiers check for her rent the girl (in pajamas) told a new person moving in that the late fee was $125 a month and never mentioned anything about the A.R.E. fee. REALLY!!! I smell something fishy going on (aka: POCKETING SOME OF THE MONEY?) well Im not one to impute bad motives but something isnt quite right with this place let alone the staff. I encouraged her to report them to the Better Business Bureau and to children services because of the horrible nasty stinky carpet. This was just one incident of MANY at this complex concerning the management, my sister has had many complaints, gone to the manager, talked with her and they seem to be oblivious to any wrongdoing or neglect and refuse to make things right. I KEEP ENCOURAGING MY SISTER TO MOVE, PRAYING AND BEGGING HER TO MOVE, TO NOT WASTE ANOTHER DIME ON THAT RUN DOWN APARTMENT ( WHICH SHOULD BE CONDEMNED) OR THE HEALTH OF HER GRANDKIDS ON THAT NASTY STINKY, STICKY DOG SMELLING CARPET THAT TURNS YOUR SOCKS OR FEET BLACK AND IS AS THIN AS CARDBOARD!!!! Something needs to be done about this facility it is old, outdated, not managed properly and not maintained properly, NOTHING BUT SLUMLORDS YOU HAVE BEEN WARNED, DO NOT MOVE HERE, YOU WILL REGRET IT!!!!

My father and grandmother (and three small children) have lived in The Brookeville apartment homes, for 4 years. Their experience has been nothing short...

My father and grandmother (and three small children) have lived in The Brookeville apartment homes, for 4 years. Their experience has been nothing short of HORRIBLE. Bad living conditions, poor maintenance workers, rude office staff members, (Deandra) especially. While they expect rent every month, they fail to PROPERLY FIX anything. They come out to patch up ( if they come out) and a few days later you have the same problem. When individuals work hard, they expect to enter into a safe, and comfortable living environment. But that is not the case. The apartment was never ready for my family members to move in. The only reason I can think that my family would settle to live in such poor living conditions (mind you rent isnt cheap here at ALL) is that they are older and comfortable. It isnt the easiest for elderly individuals to move. I hope whoever is inquiring about moving to this property, will think three times, and do adequate research before making such a horrible decision. They need to tear the entire complex down and rebuild. The buildings are old and unsafe.

I I have lived here for 5 years and the ladies in the front office are very rude they're black they're really ghetto they...

I I have lived here for 5 years and the ladies in the front office are very rude they're black they're really ghetto they don't talk like professionals and they get all over my face moving there has in fingers back-and-forth You need to get professional people in the office somebody that cares about you not somebody would just scream and a you to get out of their face not all the office.. And please don't say you're sorry about that situation do something about it do something to make this place better safe from those kids going around destroying the property but please don't you say something do some action helpful believe you

I've been here for 5yrs and have had a Great experiences here. The Property manager and her office team are very personable and do...

I've been here for 5yrs and have had a Great experiences here. The Property manager and her office team are very personable and do a wonderful job in addressing your concerns and needs.

I have lived here for over 6 years. It started off a nice place with a nice staff. The women that work in that...

I have lived here for over 6 years. It started off a nice place with a nice staff. The women that work in that office now are past rude. They need to take a course on how to act and speak in a professional manner. They are the absolute worst. If you value service and being treated like a decent human being DO NOT MOVE HERE!

I lived there for a year and the office staff was always polite, kind, and there was never anything major wrong with my apartment...

I lived there for a year and the office staff was always polite, kind, and there was never anything major wrong with my apartment and the minor things wrong they fixed it right away and the the lease manger Nichole was probably the nicest person I have ever met

Absolutely awful. Management was very accommodating and nice to get me in the door. I was super impressed at first. But once you're on...

Absolutely awful. Management was very accommodating and nice to get me in the door. I was super impressed at first. But once you're on the hook for a lease, they don't care at all. I watched management and maintenance argue in front of me on move-in day about who had the key to my apartment - that should've been a red flag. The water heater was also leaking on the day of move-in, which they fixed and finished with the world's worst wall-patching job. Totally incompetent. They also had the nerve to tell me to fix my blinds, which my dog had broken, or face a fine. One of the benches in the common area is bent so far out of the ground it's unusable, and there's a lampost standing at a 45 degree angle. Eye-sore concerns only apply when there's profit to be made, I suppose. Worse, one of the workers there, Alex, did not know the terms of the lease that was ambiguously worded, and misinformed me over the phone about how the lease buy-out worked. Later, he claimed not to remember this conversation, in which I was explicitly told that if I gave two months' notice prior to my intent to vacate, that no additional rent would be owed. On the day I gave notice, I was informed that I would in fact be responsible for two months' rent, and unable to change my moving plans at that point, which had been in the works for months since our last conversation, I had no choice but to agree. The Brookeville has decent rent rates for the area, but if you can afford better, go literally anywhere else, unless you're unphased by a totally incompetent, untrained, and careless staff.

don't move to this apartment. below are the reasons 1. they have dirty environment 2. old appliances. the A/C is terrible. the A/C has...

don't move to this apartment. below are the reasons 1. they have dirty environment 2. old appliances. the A/C is terrible. the A/C has not been replaced since they were installed. 3. bed buds 4. roaches 5.hidden charges in the rent. they tell you your rent is $ 615 but at the end you will be paying about $ 660 6. the only apartment you pay for electric, gas, water , sewer and trash in addition to your rent 7. they don't care about tenants. all they care is their rent 8. they make business with other companies to tow your car and they don't even accept money order as mode of payment for rent. 9. they have only 6 washing machines for over 100 units and they are as old and inefficient. don't mess with it if you ignorantly decide to move there because it will charge your card without washing your cloth. 10. the staff are not committed because they lack motivation. I CAN WAIT TO MOVE OUT AFTER MY LEASE. IF YOU DONT BELIEVE ME JUST CHECK THE REVEIWS BELOW. I DID READ ALL THIS REVEIWS BUT I IGNORED IT AND NOW IM PAYING THE PRICE. IF AM ASKED TO REVEIW THIS APPARTMENT, I WILL GIVE IT 1 QUATER OF 1 OUT OF 5 HALF INSTEAD OF 1/4 OF 1 OUT OF 5

They always take so long to fix something! The AC isn't working and my apartment is TERRIBLY HOT! They don't put they're selfs in...

They always take so long to fix something! The AC isn't working and my apartment is TERRIBLY HOT! They don't put they're selfs in the renters shoes! Im so upset..

We are new to Ohio. We have met so many kind and caring people in our five weeks here. Midwest warmth and charm are...

We are new to Ohio. We have met so many kind and caring people in our five weeks here. Midwest warmth and charm are abundant. Before signing a six month lease with Brookeville, the staff appeared accommodating and competent. Sadly, once our check was cashed and our entire household was moved into the unit, the promised 24 hour maintenance staff was unavailable, our request for service assistance went unanswered, and the management of Brookeville proved to be indifferent to the very real standing water in the basement. "Next week all will be fixed" they continue to promise. We are paying rent for space that is entirely unusable. We have items ruined from water that continues to enter into the unit. We gave the staff every opportunity to provide some degree of customer service. Never happened. Poorly trained? Cold-hearted? IDK. Brookeville WILL collect the rent. Brookeville WILL add additional fees for "new accounts" and "bill processing"to the monthly rent. Brookeville staff members WILL tell tenants various different versions of when and why a repair can not be made. However, Brookeville will NOT maintain the units. PERIOD. Our otherwise wonderful Ohio experience is tainted by their complete lack of concern/competence. We are moving. We can not continue to shift unpacked boxes and furniture from one area to another to avoid the water. Take heed.

The management and maintance team are horrible. The rental office took almost $1500 from us this month when the rent was only $662 and...

The management and maintance team are horrible. The rental office took almost $1500 from us this month when the rent was only $662 and when I asked for my money back thy refuses to give any of it back and blamed me for it. They took my check and ran it multiple times even though they got paid in cash. We tried to resolve the issue and Nichole Blackburn wouldn't do a thing and called me a liar when non of them could get there stories straight. And the maintenance team good lord! We have had the same issues since we moved in and it took 4 months to fix the water heater. Then the dishwasher broke and it took a month for them to do anything about it. We called them and went to the office everyday and nothing ever happened only empty promises. When we moved in the windows were broken , the walls were unfinished and cover with plywood instead of drywall, Water heater messed up, just painted over everything instead of cleaning and fixing it and so much more just insane. So now to top it of I am negative all that money, I have a new born baby and can't afford her diapers or anything and she only has 3 left. These people are so rude, disrespectful and don't care at all about people.

I lived in the 3 bedrooms townhome, every year they raised rent, on my 3rd year they raised my rent by $155 each month,...

I lived in the 3 bedrooms townhome, every year they raised rent, on my 3rd year they raised my rent by $155 each month, i went to the office to asked why they raised the rent they said because there is scarcity for 3 bedroom, the basement get flooded whenever there is heavy rain, all my children clothes, toys got spoiled. i had a terrible experience with them.

I been here for 2 years and about to move due to a job transfer. However, if I were staying in Columbus I would...

I been here for 2 years and about to move due to a job transfer. However, if I were staying in Columbus I would still move. There are rent hikes every time you renew your lease. The water bill which is based on the entire complex, fluctuate consistently. If you live on the townhouse side, I would HIGHLY recommend getting assigned parking spot (for a nominal fee of course) so that you don't have to walk from Jerusalem to get to your door. There is only 1 trash compactor for the ENTIRE complex (that's all 500 units) so if you live on the townhouse side you will definitely be driving your trash to the ONE compactor on the other side of the complex which is about a quarter mile drive. There is a play area for kids but they seem to congregate in the parking lots without adult supervision. This complex is HUGE with a lot of turns and driveways and there is no stop or yield at many of the intersection (where the kids are playing). Over the 2 years maintenance has been good and timely. There was a recent incident were my A/C went out and it took 5 days in the 80 degree temps before they came to fix it and only after I had to go to the office and act a complete ass because they continued to lie to my face about the work request. The office is okay I suppose. I usually pay rent and everything online and I barely go there unless there is an issue. Overall, for the price I was okay living here. I think there are some better options nearby with the same amenities though. I would only recommend someone live here if I was getting a referral bonus though. I would tell my friends, family, and anyone I cared about to look for better options.