Reserve at Potomac Yard

I moved here February 2022 and it's been a positive experience. Tanay was very helpful with the leasing process. No issues with move-in. Front...

I moved here February 2022 and it's been a positive experience. Tanay was very helpful with the leasing process. No issues with move-in. Front desk has been responsive the few times I've stopped by with minor issues (i.e. key fob dying). Submitted my first maintenance request this morning (HVAC issue) and someone came by to fix by lunch time. Parking deck is undergoing renovations, my floor is done and parking spot paint job looks good. Haven't had any package theft like others have reported (*knock on wood). I do make use of an Amazon Hub Locker in the Staples across the street. Gym is pretty nice.

1 JUN 22*** I feel like the response from the Front Office has eliminated most of my concerns. They did comp replacing my deadbolt,...

1 JUN 22*** I feel like the response from the Front Office has eliminated most of my concerns. They did comp replacing my deadbolt, which I appreciate. They told me they're making sure Emergency Maintenance, which is handled by an outside company, receives extra guidance when handling these type of situations. I hope there isn't a repeat in the future as the next person put in such a dangerous situation may have a different outcome than me. --------------- 30 May 22 I've been at this property for less than a week and had last night's event not transpired, I would've given this place a 5 star review in this short time of being here. The location is great and the property is well maintained. The people in the Front Office (shout out to Azia) are helpful and friendly and the maintenance staff (another shout out to Kifle) is on top of everything and quick to respond during office hours. Here's what happened after hours... --- At 10p on a Sunday night while I was taking out the trash, my dog locked me out (jumping up and turning the deadbolt) with only the clothes on my back - no keys and no phone. Because there was no one from management or maintenance just walking around at that late hour and there is no roaming security, I, thankfully, quickly found a couple of Good Samaritans (GS) to call the Emergency Maintenance (EM) number. EM informed me it would be my responsibility to contact a locksmith to unlock the door. I told the woman that it was not possible due to the fact that I didn't have my phone on me and was borrowing someone else's. It late and they had to go. She told me she'd see what she could do ending the call on that note. I thanked and said "Goodnight" to the GS and went back to sitting in front of my door. After a long while, I decided to check on the progress of that EM call and, as a single young woman and a newby to the East Coast, I was getting a bit anxious being out in the open alone for so long. Because of the late hour, it was hard to find anyone about, but I was EXTREMELY lucky that I did at 11:30p. An amazing couple, that was on their way to pick up some food, let me use their phone. Over next few minutes of interaction with the EM, it was obvious that the apartment complex policies show that there is truly no Emergency Maintenance, the staff on call are truly unsympathetic and/or helpful, and would allow their residents to be in a truly dangerous situation as a result. Calling EM again (1.5 hours after the initial call), they informed me that they wouldn't be sending anyone and, again, to contact a locksmith. This new person told me the same as the last person as if reading from the same script and without offer of help. Their only advice was to go to the office when they opened - that would be 36 hours from that point (Monday is a holiday). Obviously not a viable option! The couple that was helping me was also shocked at what I was being told by our Emergency Maintenance staff. These angels then spent the next hour ensuring my safety and ability to get back into my apartment as soon as possible with many calls and time spent going through a lengthy and detailed process for a locksmith to let me in which was around12:30am. Instead of EM quietly coming by to unlock my door and charging a lockout fee or just waiting with me and offering me a phone to find a locksmith, my neighbors likely heard the loud sound of drilling and the GS had very cold food to eat. I had spend over $200 to break the deadbolt and spent even more money to replace it. It's expected of management to help their residents and keep them safe especially if they offer Emergency Maintenance services! In this event, they drastically were amiss and I had to rely on strangers to do what management failed to do. I am Blessed that I am able to tell about this event - it could have had a completely different ending!

Brittney in the leasing office is wonderful! She made finding my first apartment so easy. She allowed us to come by three times before...

Brittney in the leasing office is wonderful! She made finding my first apartment so easy. She allowed us to come by three times before making our final decision, she answered all of our questions and was always very timely with her responses via email. Weve had maintenance by a few times for minor cosmetic things, and theyve all been extremely professional and helpful as well! Definitely happy and comfortable here and will continue to recommend!