The Exchange At Brier Creek

I used to love living here. The staff had always been awesome (like when the early-2016 office staff emailed me and said the Easter...

I used to love living here. The staff had always been awesome (like when the early-2016 office staff emailed me and said the Easter Bunny left a basket for my then 5y/o daughter in the office...which they apparently did that for several of the younger kids that lived in here at the time) and the residents are cool as several of us often get together to watch movies, play cards or pool, have holiday dinners or go out to eat. However, that's all changed with the most recent office management that's been here since summer of 2016. Since then every good review that you see on here is due to the management having contests to see who can write the nicest review in order to get $100 off rent. In other words, they have to bribe their residents for good reviews. Best thing about this place is that, when I have an issue, it gets fixed quickly as the maintenance crew gets their stuff done. The photos of these apts. make them look decent but what you can't see is that most of the amenities only half-way work. 1 of the grills usually explodes every summer(one time it even landed in the pool), neither the TV or the fireplace by the pool work and apparently the management doesn't wanted to pay to fix them, and on holidays when you're off work and want to get together with other residents in the clubhouse to watch a movie, play pool or just hang out...that isn't an option cause despite employees living on site they don't unlock it. Once you get past that and decide to just hang out at other residence places you have to be selective on which route you take to get there, other wise you'll run into the strong smell of weed that lingers the hallways, elevators and stair cases. I've had to get used to all of this but what's finally convinced me to not resign my lease again is when the manager/asst. manager told me that I'm now being charged pet rent because my girlfriends dog (a well trained 6y/o yellow lab that doesn't know how to destroy anything) comes over ever so often whenever she comes over. I understand it's in the vague language of the lease that they can charge me whenever any dog comes into my residence and I don't tell them but I'm being singled out for it since the asst. manager lives across from me and apparently watches who comes in and out of my apt and the manager just likes to nickel and dime anyone she possible can for whatever she can. I've asked others who live here and have dogs in their place often and none of them are being charged. I can't wait for my lease to be up and get out of here. The Providence at Brier Creek is right up the street, about $200 less a month and just as convenient to all the stores/restaurants I like going to. And from what I hear their amenities all function properly.

I've lived in The Exchange for 2 years, and I have not had a single problem with pests, service, kindness, or any of the...

I've lived in The Exchange for 2 years, and I have not had a single problem with pests, service, kindness, or any of the complaints below. My apartment is on the 2nd floor. It's quite calm, quiet, and clean. I love living here, and my friends always comment on how beautiful the apartments are. Service orders are handled promptly, and I've always had a great relationship with the office staff.

I don't understand why anyone would complain about the staff that is currently at this complex. Service requests have been prompt and the maintenance...

I don't understand why anyone would complain about the staff that is currently at this complex. Service requests have been prompt and the maintenance team is the most friendly I have ever encountered. Erin was the representative that helped us with our lease, and she was extremely friendly and accommodating. Today I had an issue where the web portal was displaying higher rent than I was quoted. When I visited the office today, the assistant property manager Mike was amazing and stopped what he was doing and corrected the issue immediately, something I didn't expect. I honestly feel like they are neighbors and friendly acquaintances rather than landlords. I haven't been here long, but great experience so far.

I would stay away. After the last management change the apartment complex is taking a dive down hill. The old management group knew how...

I would stay away. After the last management change the apartment complex is taking a dive down hill. The old management group knew how to treat its residents with respect. This new one if you have issues no one really bothers or cares to hear you out. Issues continue to happen in my apartment and no one seems to be able to solve them/wants to solve them(Who needs a properly working AC in the middle of the summer in North Carolina?). Also in the three years I have been there rent has only gone up a total of $88, with the new management price increase has jumped to a raise of $200. This apartment complex wants to charge as much as the latest ones going up in the area however they are not including any amenities that these other complexes are including. So far the biggest thing that they have done is leave the pool area(not the pool) open all year around so that we can use the two decent grills. The gym is falling apart, of the the two treadmills one seems never to work, there is no space for more then three people and the 6 pieces equipment may be from when the complex was first built. The squat bar has almost a 90 degree bend in it. Also it is slowly turning into a stoners community. The hallways continually smell of weed and people are always walking around smoking(Not the best environment to have kids in). Then unless you are living on the forth floor prepare to hear almost anything from your neighbors above. Also when asked to justify the price I was told "We provide a lot", a lot as in two grills year around and a broken gym.

I am from Michigan and just recently moved down here for my new job. When my company flew me down they gave me a...

I am from Michigan and just recently moved down here for my new job. When my company flew me down they gave me a loaner car to do some research around the...

I was supposed to live here 3 months ago, starting in June 2014, for a short term work project. I was handed the keys...

I was supposed to live here 3 months ago, starting in June 2014, for a short term work project. I was handed the keys to my apartment and given direction on how to find it. Unfortunately, the apartment was infested with roaches and had a strong marijuana smell, so I immediately went back to the management office to bring this to their attention. I had to wait over 45 minutes for someone to return to the office. This was on a Monday at 11 AM, when I would think they would have the office adequately staffed. The person that finally showed up to the office said she didn't know what to do as she was new and would have to speak to the property manager, Megan. The apartment was not safe to stay in, so I had to find a hotel. I confirmed my contact information with the girl so Megan could contact me to resolve the issue. The next day, I called The Exchange as it was 2 PM and I still had not heard anything from them. I called all of the numbers I could find for them and no one would answer. I stopped in after work to resolve the issue and was told that I would have to talk to Megan (again). So, where was this Megan? When I asked what I was supposed to do for an apartment in the mean time, the girl said she doesn't know and Megan would answer that question. Megan finally contacted me on the following Friday, five days after my initial move in date, and offered me other apartments that were $300 and more over the price of the apartment I was supposed to have and none of them would not be ready for another week and a half. I knew my company would not approve of this, so I said its a no go and I handed my keys back to her. I pointed out to Megan that, according to the 3 month contract, I had 30 days to let them know if the apartment wasn't working and was doing that right now. Megan ignored this and kept talking like I had not said this, saying to me that I'm no longer in the big city and I need to be realistic about the timeframe to find me another (safe and livable) apartment. I pointed out the part of the contract that had the 30 day clause, and she said she had no choice than to not hold me liable for the lease. Fast forward to this week- three months later and when the lease that was voided would have been done- I was notified by the company that I work for that The Exchange at Brier Creek was charging me over $500 for damages to the apartment that I never lived in. After looking into it further, we also found out that they continued to bill my company for all three months rent. The mobility people at the company I work for have been trying to contact them about this to resolve, but have been having trouble getting someone to answer the phone. It has been turned over to the corporate attorneys. We have been told that Megan the property manager would be in contact with us and are still waiting for anyone to contact us after three days of trying to reach them through phone numbers and emails. Something is definitely shady about this place. I would not recommend anyone doing business with them. To keep charging rent and also over $500 in damages for a place I spent less than a minute in and reported the unsafe and unlivable conditions immediately, also turning in my keys is stealing and wrong. Do not even visit this place. It's not worth the nightmare and waste of time.

DO NOT LIVE HERE!!! New management is very rude and are crooks. When i lived here before i moved out i asked for an...

DO NOT LIVE HERE!!! New management is very rude and are crooks. When i lived here before i moved out i asked for an inspection and they said i didn't need it but they went and did an inspection after i moved out and sent me a bill for charges, which is fine but the chargers are a bit ridiculous, i mean $10 for 1 lightbulb, $125 for a stain on the carpet that can barely be seen, and also some chargers for the floors outside the apartment!... and when i contacted the management to find out about this, i was talked to in a very rude manner and was told that i was just trying to get out of a charge, and then they sent it to collections within a month!!