Waterford Pointe Apartments

This complex uses you at the most.. you brake it you pay for it A EXTREMLY high price. No second Change. Even worse You...

This complex uses you at the most.. you brake it you pay for it A EXTREMLY high price. No second Change. Even worse You want to move within. They WILL CHARGE ANOTHER. DEPOSIT. No. Remorse

LOVE IT, LOVE IT LOVE IT!!! Why??? Let's start with the grounds which are extremely beautiful. The landscaping is precise to where you get...

LOVE IT, LOVE IT LOVE IT!!! Why??? Let's start with the grounds which are extremely beautiful. The landscaping is precise to where you get a feel of the tropics yet it still feels like home. The location is the most PRIME location I have experienced and seen within miles. Everything you think you would want and need within 1-2 miles, movie theater, dining, fast food, recreation, gym, and SHOPPING, SHOPPING, SHOPPING!!!! THE OFFICE STAFF AND MAINTENANCE???....WONDERFUL! I saved the best for last because no matter where you live, it will never feel like home unless you encounter a professional, caring, knowledgeable, friendly, respectable staff who definitely go above and beyond to accommodate whatever the situation may be. I am very, very, impressed with the entire "package" Waterford Pointe Apartments have to offer and I still haven't discovered ALL the perks yet!!! I have raved about Waterford Pointe to my friends and they are very interested and have applied to live here themselves. If you can handle a peaceful, calm, serene atmosphere, exceptional customer service, beautiful scenery, clean sanitary conditions and amenities found at any resort, this is it! Congratulations Alex, Emerald and the entire staff you are doing an AWESOME job!!!!

We have lived here for more than 8 years under several different management teams and the ones now ( Oct 2017 ) are the...

We have lived here for more than 8 years under several different management teams and the ones now ( Oct 2017 ) are the least helpful yet. The have come up with ways to ding you every month with fees that increase your rent. They won't talk to you about service requests, they only take them online. They don't give bonus room paint or carpet upgrade for renewing your lease. The office is only open Monday through Friday, after 9:30 am and close before 5 pm. They are closed all weekend. It's too bad because they have a good location.

I have lived in this community for over 10 years and I must say Waterford Pointe has been through many changes but this year...

I have lived in this community for over 10 years and I must say Waterford Pointe has been through many changes but this year has been the best year for me with the new staff members Alex, Emerald, and Crystal they are all so helpful and caring! I give this property five stars because of the location and customer service.

The customer service of a lady called Esmeralda is the worst thing I ever seen, I have worked customer service almost all my life...

The customer service of a lady called Esmeralda is the worst thing I ever seen, I have worked customer service almost all my life and definitely this person is giving loss to the company, my cousins wanted some information before applying and the lady is 1) Writing the name of the company on the money order as she talks. 2) If she knows she doesn't give a good Spanish customer service, then why is she treating them like garbage? 3) Days passed and she did not call (as told) to provide the info she said she was going to have next day. 4) When my cousin went again to the office to obtain her numbers (deposit amount and/or extra fees) she was very sarcastic and ironic. I went with my cousin as the translator between Esmeralda and her and I did not like the fact she does not listen to the customer, she talks and talks and tell us "that's it." She understands Spanish very well, but she answers in English which would not be a problem to me. But if Esmeralda said "come on Monday that there is a person that speaks Spanish" and on that Monday Esmeralda responds "we are not obligated to have a Spanish speaker in every office" I think that is offensive, then why would Esmeralda tell us to come on Monday?!?! A customer service representative would have a good will and a much better way to attend people regardless of the language spoken. Just Esmeralda's body language would say a lot for not having an application submitted in that complex. Certainly Esmeralda can not attend a customer even in English. It is really sad that we have gone several times (which we don't like because we have a life to attend) and it has been the same treat from her. Good luck to people dealing with her, because apparently she thinks we are going to swallow her mood every time. Definitely and obviously, my cousins decided not to live there.

Great prices and it's close to everything. Rated a 3 just based on experiences with neighbors and the constant smell of cigarettes and weed...

Great prices and it's close to everything. Rated a 3 just based on experiences with neighbors and the constant smell of cigarettes and weed when i walk out my door.

I am relocating to the Orlando area. And in the past week I have been apartment searching before I step foot in to speak...

I am relocating to the Orlando area. And in the past week I have been apartment searching before I step foot in to speak to the management office I like to look around the properties, to see how clean they are and how well maintained the property is. I did find that this property is the cleanest of all the properties I seen, the grounds are well taken care of and maintained. It shows that the maintanance crew is going beyond to do their job. The property looked safe Unfortunately I was unable to get an apartment here. But I willl recomend this property to anyone.

THE MANAGER HERE IS A BIG TIME BEEEEATCH, AND THE LEASING AGENTS ARE DUMB, YOU WILL SEE THE MANAGER BECAUSE SHE IS THE UGLY...

THE MANAGER HERE IS A BIG TIME BEEEEATCH, AND THE LEASING AGENTS ARE DUMB, YOU WILL SEE THE MANAGER BECAUSE SHE IS THE UGLY OLDER WOMAN WITH A STUPID LOOKING MAN HAIRSTYLE AND DRESSES LIKE SHE IS GOING TO THE GYM, AND HER PERSONALITY IS THE WORST YOU WILL EVER SEE, THIS PLACE IS INCOME RESTRICTED, MEANING THAT YOU CANT MAKE OVER A CERTAIN AMOUNT OF MONEY A YEAR, SO IF YOU MAKE MORE THAN 20 GRAND A YEAR, YOU DONT QUALIFY, AND WHY LIVE THERE IF ALL THE RESIDENTS ARE MONEY STARVED, YOU WILL HAVE TO WORRY ABOUT YOUR CAR AND BELONGINGS EVERY TIME YOU LEAVE TO WORK, BUT IF YOU DONT MAKE MONEY, THEN THERE ARE BETTER PLACES LIKE CRICKET CLUB AND RIVER REACH AND RIVER RIDGE, ALSO BE CAREFUL BECAUSE THESE PEOPLE WILL TELL YOU IN ORDER TO BE FIRST IN LINE ON THEIR WAITING LIST, LEAVE A $100 HOLDING DEPOSIT, BUT THEY WILL CANCEL YOUR APPLICATION IF YOU DONT QUALIFY AND TELL YOU "WE CANCELLED YOUR APPLICATION AND YOUR DEPOSIT IS NOT REFUNDABLE", AND ON TOP OF THAT THE ROOMS ARE DIRTY NASTY AND STINKY, BELIEVE ME THIS PLACE IS THE WORST OF ALL APARTMENTS NEAR THIS AREA

Lived there for 3 years. Loved Carmen, Ana is great as well - she will work hard to help you out. Hope and pray...

Lived there for 3 years. Loved Carmen, Ana is great as well - she will work hard to help you out. Hope and pray you don't ever have to deal with JENNIFER. I loved my apartment, and the neighborhood was nice and quiet. However, after I moved out (to move closer to work) I apparently owed them money. They NEVER called or mailed me with a bill... I only found out when I checked my credit recently. They sent the bill to a collection agency a month and a half after I moved out... Gee THANKS. When I called to complain, I was told they were never given a forwarding address. Except that's completely untrue. Upon moving out, I filled out a form with my forwarding address, my phone number has not changed, AND my brothers still live there. I've called twice to straighten it out with Jennifer, because a lawyer advised me to deal with is at their level, I've waited two weeks and have YET to hear back. I had perfect credit (nearly 700) and this has seriously hurt it. THANKS. If you can, AVOID IT. Jennifer will make everything ten times more difficult, and it just ISNT worth it.

DONT LIVE HERE! It is not worth all the trouble. There are MUCH better places to live in Orlando. I've lived here my whole...

DONT LIVE HERE! It is not worth all the trouble. There are MUCH better places to live in Orlando. I've lived here my whole life and this is the WORST. They...

This was a last resort at trying to keep our kids in the same school district as our previous residence...yeah, that didn't work out...

This was a last resort at trying to keep our kids in the same school district as our previous residence...yeah, that didn't work out so well either as the school half a mile down the street (Waterford Elementary) is NOT the designated elementary school for this complex, in spite of what I was told when I signed my lease. Be prepared: you will hear everything that your neighbors do and say; the people next to you as well as the people above you. Also in spite of what you're told about their strict "no loitering" policies and not being loud in the breeze ways (which also echo and you will hear EVERYTHING in the master bedroom from them...including my former neighbors which let their 4 or 5 year old child SHRIEK through them at 11pm or later many nights), don't believe it. Once you're in, they tell you that they'll "talk" to the people making the noise but there's really nothing that they can do. Expect to put in requests for maintenance two or three times before anything is done about it, but you'll get a letter tucked into your door every month or so saying that you'd best have your apartment sparkling clean lest it be one of the "random" apartments toured by "investors." I'm sorry, I'm a clean person, but that doesn't mean that I want God knows how many strangers roaming through my apartment while I'm at work. It's well worth the extra $100 in rent to move to a house with a yard, where my kids can play instead of having to stay inside all the time, so the don't get their noses busted up again by the little gang up pre-teen punks that they also "can't do anything about." >.

I spoke with Carmen, one the managers on the phone, and I could not believe her rudeness. She talked down to me and threatened...

I spoke with Carmen, one the managers on the phone, and I could not believe her rudeness. She talked down to me and threatened me. They are over priced and ridiculous. If you like abusive custom service, this place is for you.