Cliffside

If there was a way to rate lower that one star I would do it. I lived here for four and a half years....

If there was a way to rate lower that one star I would do it. I lived here for four and a half years. Rent was paid well before the due date with one exception and almost always in cash. However the quality of the apartments is not great for the yearly increasing rent that was expected. The apartment I stayed in was one of their "remodeled" units, but before moving in there was already a lot of wear and tear to the place. The heating and air conditioning consistently had issues and several leaks that had formed in the upstairs apartment that leaked through the ceiling causing rot odors and black mold. the noise dampening between apartments was also nearly non-existent. Most of the time the maintenance team would slap a band aide on the issue and call it good. They perform yearly to bi-annual inspections which are understandable but borderline on invasion of privacy. July 2017 is when I chose to end my stay at the Jefferson West Apartments. I had been super busy with a full time job, and full time college and unable to do a proper cleaning of the apartment in about a week. Even the trash had been forgotten about which is what led to the issues. Maintenance has been called and an odor was reported. I had noticed the musty smell of wet dry wall cause by leaking from the upper floor kitchen for a few weeks. the maintenance instead of attempting to contact me enter my apartment with out my knowledge and see the laundry, some boxes, dishes in the sink, and the trash that has not been taken out, and immediately blame the bad odor on the state of my apartment. I will admit the smell of the trash was bad but not does not warrant the treatment I received. I received a call at work form the apartment manager ordering that i come home immediately to take out the trash. Her tone was hateful and demeaning. When arriving home there was a letter on my door telling me to clean up by the following Friday. I took the trash out and began working on the laundry but had worked a late shift and was due back to work early so I did not work on it long.. The following day (Thursday) I received another voicemail from the management office telling me that I had not done what they had asked and demanding that come take care of it immediately. I went home to the apartment called the office over lunch and colorfully expressed my dislike for how I was being spoken to and requesting they begin working on breaking my lease since at that point I was livid and ready to be done with them. Thirty minutes later while I am on the phone with my mother I hear pounding at my door, so with my mother still on the phone I answer the door to find the head maintenance person puffed up and screaming in my face before the door was even fully opened. Needless to say, after a heated argument and my sarcastic explanation of how a phone worked as well as a threat to call the health department for an issue that was caused by lack of maintenance rather than my negligence, I ended up evicted, and released from my lease. Later when turning in the keys I head the apartment manager offering my apartment out for $50.00 more that I had been paying in rent. Makes a person think that that entire situation was handled in a way to get rid of a long time tenant so they could hike up the rent without protest. In summary the apartment manager is hateful and demeaning. The maintenance crew is lazy and incompetent. This is not a great place to live based on the cost/quality of the conditions, and even if you are a good tenant you will end up being treated poorly at some point.

My husband and I have rented an apartment at Jefferson West for the past 3 years. We have enjoyed living there and recommended them...

My husband and I have rented an apartment at Jefferson West for the past 3 years. We have enjoyed living there and recommended them many times. We paid everything on time and loved how timely the maintenance crew arrived when things needed to be fixed. We recently bought a home, and paid to end our lease at the end of March instead of May. This included paying March's rent ($450), an early release fee ($655), and forfeiting our deposit. Our lease for the apartment is supposed to end March 31. My husband received a phone call last Tuesday to inform him we still had things in the refrigerator. He told them we would try to come by that day or the next to get the items, but we ended up not having time. Since we have the apartment until the 31st, that should be no biggie. We went by yesterday to make sure we had everything out of the apartment and refrigerator, only to find a disaster area. The carpet throughout the whole apartment is ripped out, the bathroom and kitchen are gutted, and the refrigerator that had items of ours was completely gone. The heat had been turned up, even though the electric bill has to be in my name until the end of the lease. My frustration comes from the fact that I paid for this apartment until March 31. We should be able to go/keep things there as we need until that date. However, we are now paying for an apartment that JW decided to start renovating while it was still under lease. I called to ask if they would refund us for the two weeks that they are renovating while in our lease and using the electricity. They said we could ask Ameren to back date our shut off, but they wouldn't refund us for their construction time.

I was looking at apartments here and was very pleased, not with just the apartment, but the grounds and buildings were very neat and...

I was looking at apartments here and was very pleased, not with just the apartment, but the grounds and buildings were very neat and taken care of. The management were very accommodating and conversational.

Very clean. Great area. Beautiful apartment. Very friendly. Maintenance was always courteous and very quick. If I made a maintenance request and they were...

Very clean. Great area. Beautiful apartment. Very friendly. Maintenance was always courteous and very quick. If I made a maintenance request and they were not able to make it in the same day, they would let me know they would be there promptly the next day. I loved this apartment complex.