Elevation Homewood

If you are thinking about a cheap place to live and think this may be a good option, you would be better off spending...

If you are thinking about a cheap place to live and think this may be a good option, you would be better off spending a few hundred dollars extra somewhere else. This place has terrible maintenance service, usually taking a week (or two if you don't hassle them). If you have already signed a lease, be prepared to have to fight for basic services and necessities. My roommate and I have signed a year long lease and have already had to deal with multiple issues within our first month of living here. I am not usually the type to complain, but these are issues that needed to be addressed and can be easily corrected if under even mediocre management. Please save your money and go elsewhere.

If your thinking about moving here please dont!! .. These people tried to move me In a apartment with bed bugs. I moved my...

If your thinking about moving here please dont!! .. These people tried to move me In a apartment with bed bugs. I moved my stuff in and had to move it right back out. Used all my funds to move in on the move in day to have to move my things Back out the same day. True enough Jeryme Agee the assistant manager is such a sweet heart. But these people train you to lie. Won't even fund me for a storage for my things or a hotel to stay in while all of this is taking place. I hate I ever signed a lease here! I'm just gonna have to take legal action thank god my uncles a lawyer

If your thinking about moving here please dont!! .. These people tried to move me In a apartment with bed bugs. I moved my...

If your thinking about moving here please dont!! .. These people tried to move me In a apartment with bed bugs. I moved my stuff in and had to move it right back out. Used all my funds to move in on the move in day to have to move my things Back out the same day. True enough Jaymee the assistant manager is such a sweet heart. But these people train you to lie. Won't even fund me for a storage for my things or a hotel to stay in while all of this is taking place. I hate I ever signed a lease here! I'm just gonna have to take legal action thank god my uncles a lawyer

DO NOT MOVE HERE... this place is a mess. I moved in last year and signed a 12 month lease. I've had issues since...

DO NOT MOVE HERE... this place is a mess. I moved in last year and signed a 12 month lease. I've had issues since the beginning with maintenance and management not doing anything. Since I moved I met 4 different managers. Every time I go in the office the staff is different. I put over 15 maintenance requests and yes they all show completed but they didn't fix it completely. Nobody told me about a 60 days notice for me to be able to move out. So now I will be paying two rents for 2 months because of course I am moving out. I have emailed corporate several times and never heard back. DO NOT MOVE TO ELEVATION HOMEWOOD.

If I could give it a 0 star I would. I lived there for a total of 4 months... From March-July of last year...

If I could give it a 0 star I would. I lived there for a total of 4 months... From March-July of last year (2017). During that time, I had 1.no AC; 2. no knobs on my cabinets; 3. a leak from where my AC was TRYING to work and leaked into my laundry room, where they came to fix it and left all my fixtures laying on the floor for 2 weeks; 4. A dishwasher that was not attached to anything..... I spoke with the manager MULTIPLE times about these issues and was finally able to get out of my lease. Or so I thought. Eight months later I received a call from a collections company stating that I owed DOUBLE what my rent was to the collections company.... Had not heard from them since I moved and all of a sudden I was sent to collections. I have called and emailed the office with no response. The whole time I lived there the laundry facility was not working, the gym was under renovations AND the pool was not open.... Just don't do it ! Edit: Because I forgot to mention it... I also never had any closet doors.... All of these things were discussed in our initial walk through. I was ready to move so I told them they could fix it after I had already moved in... BIG MISTAKE. When I moved out, I still had no knobs, no doors on the closets or laundry room... I hope I save at least one person from this headache...

After a slow response from the maintenance staff concerning a water leak affecting my apartment Amanda addressed the issue in a prompt professional manner....

After a slow response from the maintenance staff concerning a water leak affecting my apartment Amanda addressed the issue in a prompt professional manner. I have lived here since 2014 and agree with many of the reviews concerning poor management. We now have a strong manager and positive changes have been put in place. Keep up the good work!!!!

Friendly staff and accommodating! Our apartment was cleaned really well upon move in. Brand new appliances, we had a maintenance request that was completed...

Friendly staff and accommodating! Our apartment was cleaned really well upon move in. Brand new appliances, we had a maintenance request that was completed super fast and the maintenance man was extremely friendly!

I have been here over a little over three months now. I am honestly happy with my apartment. The staff in the office have...

I have been here over a little over three months now. I am honestly happy with my apartment. The staff in the office have made sure to make my request priority even if it is something minor. They are very friendly and compassionate. The community is quiet and clean. This property is a steal for the price, area and schools. There are other properties in the area that will tell you anything to get you to sign a lease. I can honestly say that I was given accurate information from the office prior to moving and still have no problem getting the honest truth.

I've enjoyed my living experience at this apartment complex for sure. The staff handles any problems that arise and are always friendly every time...

I've enjoyed my living experience at this apartment complex for sure. The staff handles any problems that arise and are always friendly every time I see them. Amanda is a great manager, she keeps things running smoothly, Bobby is a great handy man and keeps my unit in shape, Jeryme solves any problems that I have immediately, and I like that they ALL call me by name when I see them. Also its a great location, its pretty much 5 minutes away from anything you'd need, I'd definitely recommend this place if you're new to the Birmingham area.

I've enjoyed my living experience at this apartment complex for sure. The staff handles any problems that arise and are always friendly every time...

I've enjoyed my living experience at this apartment complex for sure. The staff handles any problems that arise and are always friendly every time I see them. Amanda is a great manager, she keeps things running smoothly, Bobby is a great handy man and keeps my unit in shape, Jeryme solves any problems that I have immediately, and I like that they ALL call me by name when I see them. Also its a great location, its pretty much 5 minutes away from anything you'd need, I'd definitely recommend this place if your new to the Birmingham area.

DO NOT MOVE HERE! The staff is rude. They turn off the water randomly without informing residents. It takes almost a month to have...

DO NOT MOVE HERE! The staff is rude. They turn off the water randomly without informing residents. It takes almost a month to have maintenance requests fulfilled. My kitchen light dangled from the ceiling by a wire for almost a week. There is a significant roach problem that is exacerbated by improper sealing in the units. Management changes frequently without warning. There are many other places in the area around the same price point and have an overall better living experience.

I have been a resident for over 1 1/2 years, I have not had any complaints about the unit. I highly recommend this place...

I have been a resident for over 1 1/2 years, I have not had any complaints about the unit. I highly recommend this place to live. The management is wonderful, the office staff is friendly, and the property is very clean.

I love this property!! I not only work here as the property manager, I also live on site. Very peaceful property with lots to...

I love this property!! I not only work here as the property manager, I also live on site. Very peaceful property with lots to offer. Great school districts!! Excellent office, maintenance, and caring people who work for Elmington Property Management.

Community is great but the management is non existent and feels like they are constantly being replaced. The same people that moved me into...

Community is great but the management is non existent and feels like they are constantly being replaced. The same people that moved me into my apartment aren't there anymore. Every time I go to the office it's someone completely new. Maintenance takes weeks to come out. EDIT: Changing review to a one star. My apartment got flooded by the apartment above me and the complex sends out a carpet cleaning company to fix the issue. Also, water was leaking from the light fixture. They clean everything besides the carpet in my room. I have them back out and they complain but get the job done. Next day I wake up and the smell of mildew is in my room. The manager in the office says it's a pet smell and not mildew. Don't waste your money here. The manager hasn't even come to my apartment to assess the situation. EDIT 2 (12.11.17) The water has been off yet again for about the 3rd time this month for over 4 hours and the office won't take any calls.

I've waited to put up my review because I believe in giving people a chance . So I wish we had an option for...

I've waited to put up my review because I believe in giving people a chance . So I wish we had an option for no stars . I moved in 8/8/17 and on 8/9/17 I had no air conditioner. 9/2/17 I still have no air conditioner I actually have no unit because maintenance took it out. I have portable air conditioner that can only cool one room . The apartment wasn't really ready. For $915 a month my toilets should at least be new not USED! That's gross .... you can tell they just painted over everything and changed the carpet but everything else is used (except refrigerator and stove) The list of things I needed done once moved in are not done . I told my boyfriend this apartment reminds me of a extended stay motel literally and it does not feel like home . We are already discussing which month to pay to break the lease because I hate living here and it's barely a month. Don't move here ! UPDATE : air conditioner unit has arrived it was installed but wouldnt charge ..... its now charged and comes on and off but the unit is not complete .. no one has come by to put it completely together and put the closet doors back up ... now a new issue the breaker box cuts off the electricity in the apartments at least 2 times a day .... 6 or 7 sockets in the apartment do not work at all .... I say don't consider here period ... price too high for all the issue and headache UPDATE: Nov 2017 .... Things have changed we have a new manager Amanda. I think she hasnt been here for even a month or so and she has made sure the complex is clean , the valet trash runs regularly and the gate is now working . I can see a difference in how the complex is ran and can see big changes to come in a positive manner. A lot of maintenance work is being completed and the leasing representatives know what they are doing. Our household was put in a financial bind and Amanda worked with us . Management is key when making any place of business successful and I have faith that Amanda and her crew will get it done. Thoughts of moving so soon has left my mind . Definitely come by and meet Amanda and see the property for yourself . Oh and my original issue months ago has been resolved

Revision of previous review one year ago: While the initial feeling of residing at Elevation was positive, over the course of the year it...

Revision of previous review one year ago: While the initial feeling of residing at Elevation was positive, over the course of the year it devolved into much less. Following the unresolved maintenance issues and aftermath of moving out, I give this complex one star. From the first day of the lease, our master bedroom closet door never closed and frequently fell off into the nightstand, the lamp, and then the bed. Seemingly a small annoyance, when you're in a rush to get ready in the morning and are hit in the face by a defective door, you aren't starting the day out right. After repeated assurances this would be fixed (and maintenance even stopping by to measure the door after six months), I simply gave up. I realized buying the correct size door (under $100 from HD Supply) was far too great a cost for them. Our downstairs neighbor's bathroom was constantly flooding from the ceiling, always when we would take a bath. Their solution? Tell us not to take a bath. The gates at this complex are only an illusion of security; they rarely close. And when they do, only the egress side closes. Anyone can come in, but they have to wait 20 seconds to get out. The office only answers the phone in you call multiple times in succession (and occasionally won't even then). The pool is open for about two months out of the year, and not consistently. The icing on this complex is trying to get your initial deposit returned. Prior to signing the lease, we were told that hanging pictures is considered normal wear and tear of the unit, which is true for most apartments in any market. Besides, what is the alternative? Not hanging anything in your apartment, ever? This isn't student housing. Regardless, upon moving out you are told you will receive your deposit in full within 60-90 days. Seems like a long time, but I can empathize; corporate accounting procedures can be lengthy, especially in regard to refunds. We called back about a month later, hopeful things had progressed quicker than initially stated. We were told that the check had been cut and will be mailed that week. Perfect, we thought. About two weeks after that, we called again. We were told we would not be receiving any deposit. They were taking $175 for painting, because we had hung pictures in every room. They charged $100 for a late fee for our final pro-rated rent, even though it was turned in on time and an employee in the office also verified our claim. $93.11 went to cleaning, although the associate who performed the final walk-through with us said it was the cleanest unit he had seen. There was an additional $50 charge for carpet cleaning, which I can understand. We had pets, so I will concede the last fee. If you're looking to be deceived, please pay attention to their updated photos and reviews by members of their own staff. Drink the kool-aid, pay your deposit, move in, and don't mention all the issues and misgivings you may have. Don't pay attention to the fact they change management and office personnel quarterly. Don't fight back when they're rude to your insistence that someone repair what's broken. Remember, you're lucky to live there despite all of this. If you're looking to be happy where you live, choose any place other than this. If gated, make sure the gates close. Remember to check under the sink for rot due to leaks. Maybe even return to the complex and chat with neighbors about their experience in the complex. Do not, under any circumstance, move into Elevation Homewood.

So we moved here a little less than a week ago and so far everything has been good. We have minor issues that needed...

So we moved here a little less than a week ago and so far everything has been good. We have minor issues that needed to be taken care of and because the office staff and manager is so amazing she has been working really hard to get the issues completed. Coming from where I moved from, I can honestly say this is somewhere we can stay for a min!

I am very pleased with staying here. We started out with difficulties, but I am now pleased that all my maintenance request has been...

I am very pleased with staying here. We started out with difficulties, but I am now pleased that all my maintenance request has been taking care of. This is a safe environment I love the new remodeling updates. And I love Mrs. Amanda our new manager she works in a timely matter in getting everything handled.

I have a beautiful apartment in a good location. I was thinking of moving when my lease is up but I couldn't find anything...

I have a beautiful apartment in a good location. I was thinking of moving when my lease is up but I couldn't find anything near the price I pay now in this location. They are cleaning up the outside and doing a lot. I had some maintenance issues but they got to me pretty quick, recently. No complaints now!

Love living at this place. Love the updates they have done to the clubhouse and how close I am to everything. Juan does a...

Love living at this place. Love the updates they have done to the clubhouse and how close I am to everything. Juan does a great job fixing anything that needs fixing.

STAY AWAY!!! RATS. ROACHES. HI RENT. GATE ALWAYS BROKE. NEW PPL EVERY MONTH. DONT FIX ANYTHING. HALLS SMELLS OF WEED AND THE MANAGEMENT COMPANY...

STAY AWAY!!! RATS. ROACHES. HI RENT. GATE ALWAYS BROKE. NEW PPL EVERY MONTH. DONT FIX ANYTHING. HALLS SMELLS OF WEED AND THE MANAGEMENT COMPANY SUCK. THIS IS THE GETTHO DONT BE FOOLED. RUN AND RUN FAST!

I don't want to give any star rating as this apartment deserves nothing. I recently had a friend who wanted to move into the...

I don't want to give any star rating as this apartment deserves nothing. I recently had a friend who wanted to move into the apartment and had a horrible meeting with the manager. Not friendly. Cons: Apartment unit issues are never solved, very old apartments, highly priced, the entry gate was never operated in last 6 months, electricity problems, water is shutoff due to sudden leaks in other units, they charge for services they don't provide effectively, utility bills are high, roaches everywhere, lastly, Don't be fooled by the images. I would not recommend this apartment to anyone.The Manager is horrible, rude, arrogant. Please change her asap(as always). She has no patience to even listen to what people are trying to convey. Pros: Outside your apartment is too good to get fooled.

I've waited to put up my review because I believe in giving people a chance . So I wish we had an option for...

I've waited to put up my review because I believe in giving people a chance . So I wish we had an option for no stars . I moved in 8/8/17 and on 8/9/17 I had no air conditioner. 9/2/17 I still have no air conditioner I actually have no unit because maintenance took it out. I have portable air conditioner that can only cool one room . The apartment wasn't really ready. For $915 a month my toilets should at least be new not USED! That's gross .... you can tell they just painted over everything and changed the carpet but everything else is used (except refrigerator and stove) The list of things I needed done once moved in are not done . I told my boyfriend this apartment reminds me of a extended stay motel literally and it does not feel like home . We are already discussing which month to pay to break the lease because I hate living here and it's barely a month. Don't move here ! UPDATE : air conditioner unit has arrived it was installed but wouldnt charge ..... its now charged and comes on and off but the unit is not complete .. no one has come by to put it completely together and put the closet doors back up ... now a new issue the breaker box cuts off the electricity in the apartments at least 2 times a day .... 6 or 7 sockets in the apartment do not work at all .... I say don't consider here period ... price too high for all the issue and headache

I been living here a year now and have seen different managers and front office staff. I have had some issues in my unit....

I been living here a year now and have seen different managers and front office staff. I have had some issues in my unit. I was thinking about moving because of the change. But Just lately I don't know what's going on but property looks much cleaner, maintenance requests are getting done and new management seems very polite/professional. As before I didn't go to the office but now I don't mind going to the office. I believe if you patient all things will work out. I am renewing my lease now and giving it another shot.

Community is great but the management is non existent and feels like they are constantly being replaced. The same people that moved me into...

Community is great but the management is non existent and feels like they are constantly being replaced. The same people that moved me into my apartment aren't there anymore. Every time I go to the office it's someone completely new. Maintenance takes weeks to come out. EDIT: Changing review to a one star. My apartment got flooded by the apartment above me and the complex sends out a carpet cleaning company to fix the issue. Also, water was leaking from the light fixture. They clean everything besides the carpet in my room. I have them back out and they complain but get the job done. Next day I wake up and the smell of mildew is in my room. The manager in the office says it's a pet smell and not mildew. Don't waste your money here. The manager hasn't even come to my apartment to assess the situation.

I've waited to put up my review because I believe in giving people a chance . So I wish we had an option for...

I've waited to put up my review because I believe in giving people a chance . So I wish we had an option for no stars . I moved in 8/8/17 and on 8/9/17 I had no air conditioner. 9/2/17 I still have no air conditioner I actually have no unit because maintenance took it out. I have portable air conditioner that can only cool one room . The apartment wasn't really ready. For $915 a month my toilets should at least be new not USED! That's gross .... you can tell they just painted over everything and changed the carpet but everything else is used (except refrigerator and stove) The list of things I needed done once moved in are not done . I told my boyfriend this apartment reminds me of a extended stay motel literally and it does not feel like home . We are already discussing which month to pay to break the lease because I hate living here and it's barely a month. Don't move here !

Do not live here. Between the constant smell of marijuana, and the fact these units are basically falling down, there are plenty of other...

Do not live here. Between the constant smell of marijuana, and the fact these units are basically falling down, there are plenty of other places that you should look at first. It takes weeks for small issues to be fixed, if you're lucky. Management is awful besides one lady in the office. It has just been one problem after another from air conditioning unit being out for several days in the summer, to several different leaks, to doors not locking, doors leaking. It is a very old complex, that has been "remodeled" the cheapest ways possible. Just had a neighbor break her lease, will probably do the same.

This place sucks do not rent from these People they are slum this place still sucks the management is nonexistent the can't get it...

This place sucks do not rent from these People they are slum this place still sucks the management is nonexistent the can't get it right I pay 1300 a month to live I. A dump this is a pic of entrance every weekend

This is indeed the worst place to stay. Do not be fooled by it being in Homewood. Homewood is an awesome city but Elevation...

This is indeed the worst place to stay. Do not be fooled by it being in Homewood. Homewood is an awesome city but Elevation Homewood is a terrible eyesore in the city. The office staff for starters is the worst. I pride myself on customer service and clearly they do not. I have work orders that I have put in over a month ago that have not been addressed. I have other issues that have been present for months that keep being patched (and of course they break again) and never fixed. Everyone is in such a hurry to do nothing. You call or go in and they are always short with you and rushing you. I have reported lighting issues in breezeways and walkways for the safety of the residents and they are still unresolved. I was told one was an electrical issue, so why not call an ELECTRICIAN? And the office manager Tyler is the worst. He is extremely rude and is so unconcerned and unbothered about the resident or any concerns that they may have. He came from another complex in Birmingham and it makes me wonder why. I have even tried calling the GM in Tennessee he even gave me the run around and never returned my call so clearly this is what they stand for. As for the demo pictures in the site, PLEASE do not be moved by them. Other than the countertops the apartments have none of those amenities, that is just the model unit. You increase the rent but the overall facility is not worth it. The workout facility is far from up to code, I'm paying an amenity fee and I have a gym membership with a local gym because what Elevation offers is not even considered a gym. As for maintenance I cant really say one way or the other. They seem concerned and are very nice if and when you can catch them to fix something but I am convinced they are simply doing the best with what they have. I've even caught them in the parking lot and asked about a work order that I have submitted via the office and they said they had not received anything. There is no accountability, no checks and balances, no regard and no concern for the residents. I've reported this property to the BBB (of whom they are not registered) because they are very unprofessional. I've been here almost 2 years and I can not wait until my lease is up. Its so sad to see people who were here prior to me move due to the terrible service that we as residents are subjected to. Just driving through the property, there are more empty units than occupied units. Something must be done!

07/27/17 Update: Nothing has changed this is indeed hell on earth. These people are so concerned with the clubhouse they totally neglect the residents....

07/27/17 Update: Nothing has changed this is indeed hell on earth. These people are so concerned with the clubhouse they totally neglect the residents. I have had a leakfor over 3 weeks that has resulted in soiled carpet that no one will extract water from, mold and rust in the bathroom adjacent to the room with the soiled carpet. Ive had to loose time at work to visit the hospital only to hear that I now have an upper respiratory infection due to breathing these toxins. These people want you to die. Susan in the office takes all the work orders, promises a call back to follow up and never does. The maintenance guy that lives on site is sketchy and has all types of strange activity. The maintenance manager has an attitude like it's your fault for a work order. The leak is in the adjacent apartment but since no one lives there they are in no rush to fix it. The new office manager is always in a rush to get you out but come to pay your rent, everyone has a smile. It's really a sad situation. And please don't be fooled by the owners response because no one ever answers that number so it's a loose loose situation. You would think that a bit of respect and appreciation would be shown to residents who Always pay rent timely and in full. And when I informed Ms. Susan of my illness due to this she simply brushed it off. I can see if this was the first report but I've been reporting this same issue for over 3 weeks and no one wants to get to the bottom. Please people take your money elsewhere and patronize another complex where the staff at least show empathy. Moving here will only disappoint you in the long run. This is indeed the worst place to stay. Do not be fooled by it being in Homewood. Homewood is an awesome city but Elevation Homewood is a terrible eyesore in the city. The office staff for starters is the worst. I pride myself on customer service and clearly they do not. I have work orders that I have put in over a month ago that have not been addressed. I have other issues that have been present for months that keep being patched (and of course they break again) and never fixed. Everyone is in such a hurry to do nothing. You call or go in and they are always short with you and rushing you. I have reported lighting issues in breezeways and walkways for the safety of the residents and they are still unresolved. I was told one was an electrical issue, so why not call an ELECTRICIAN? And the office manager Tyler is the worst. He is extremely rude and is so unconcerned and unbothered about the resident or any concerns that they may have. He came from another complex in Birmingham and it makes me wonder why. I have even tried calling the GM in Tennessee he even gave me the run around and never returned my call so clearly this is what they stand for. As for the demo pictures in the site, PLEASE do not be moved by them. Other than the countertops the apartments have none of those amenities, that is just the model unit. You increase the rent but the overall facility is not worth it. The workout facility is far from up to code, I'm paying an amenity fee and I have a gym membership with a local gym because what Elevation offers is not even considered a gym. As for maintenance I cant really say one way or the other. They seem concerned and are very nice if and when you can catch them to fix something but I am convinced they are simply doing the best with what they have. I've even caught them in the parking lot and asked about a work order that I have submitted via the office and they said they had not received anything. There is no accountability, no checks and balances, no regard and no concern for the residents. I've reported this property to the BBB (of whom they are not registered) because they are very unprofessional. I've been here almost 2 years and I can not wait until my lease is up. Its so sad to see people who were here prior to me move due to the terrible service that we as residents are subjected to. Just driving through the property, there are more empty units than occupied units. Something must be done!

You will be DISAPPOINTED! From the beginning of our lease until now...The apartment perks is that it is a small community yet they will...

You will be DISAPPOINTED! From the beginning of our lease until now...The apartment perks is that it is a small community yet they will not notify you of anything happening on property like water being shut off, repainting the parking lot and making people park blocks down or the property manager being switched 5 times since Ive been here. The granite counters they placed in every apartment is useless because they never ordered the other components to finish the renovation Ill post a pic of mine. The W/D doors and old closet doors will most likely fall off because their older models. The HVAC closet is disgusting and probably has never been cleaned. The bathroom and kitchen have cheap flooring sticker tiles that come up after a few months, Very old apartments for the money that they are requesting. The only thing new is the leasing office. All of my neighbors have moved due to cost and management.

Community is great but the management is non existent and feels like they are constantly being replaced. The same people that moved me into...

Community is great but the management is non existent and feels like they are constantly being replaced. The same people that moved me into my apartment aren't there anymore. Every time I go to the office it's someone completely new. Maintenance takes weeks to come out. It's debatable if this complex is worth the price you pay.

I have not lived in an apartment in 20+ years but due to a fire I am here and this place is terrible. I...

I have not lived in an apartment in 20+ years but due to a fire I am here and this place is terrible. I have lived here since November and this has been the...

I've been living here for 9 months and am very happy with my 2-bedroom apartment and the office staff. I have talked with the...

I've been living here for 9 months and am very happy with my 2-bedroom apartment and the office staff. I have talked with the office staff many times and they have ALWAYS been friendly, helpful and accommodating. My water heater leaked once and soaked my carpet. Within a couple of hours, they replaced the water heater and got people to dry out the carpet with heavy duty fans. They are quick to pick up litter and keep the place looking kept up. They replaced the kitchen and bathroom countertops last summer with very nice granite tops and new faucets. The residents are generally courteous and seem for the most part to be young professionals and students. I feel strongly that the management wants the complex to be an inviting place where residents enjoy their living experience. I chose this place because I teach at Samford University and from here I can cycle all the way to campus using the Greenway and can therefore avoid riding in traffic.

The office staff is very nice and friendly and professional. Joshua Phillips made my moving experience very smooth he was very resourceful. Joshua made...

The office staff is very nice and friendly and professional. Joshua Phillips made my moving experience very smooth he was very resourceful. Joshua made sure I found a place that was perfect for me and my family. Even when we the snow and ice and few weeks ago he stayed in communication with me letting me know he doing his best to get another moving date.

We moved into a renovated unit about a month ago. I'm not sure what the units were before, but we are completely happy here....

We moved into a renovated unit about a month ago. I'm not sure what the units were before, but we are completely happy here. The flooring and cabinet faces are all new; modern hardware looks amazing. Granite counter tops, stainless steel appliances, new electrical; the kitchen looks amazing. Mailboxes in your building instead of a mail center, valet waste and a quiet area. We love it here.

This is indeed the worst place to stay. Do not be fooled by it being in Homewood. Homewood is an awesome city but Elevation...

This is indeed the worst place to stay. Do not be fooled by it being in Homewood. Homewood is an awesome city but Elevation Homewood is a terrible eyesore in the city. The office staff for starters is the worst. I pride myself on customer service and clearly they do not. I have work orders that I have put in over a month ago that have not been addressed. I have other issues that have been present for months that keep being patched (and of course they break again) and never fixed. Everyone is in such a hurry to do nothing. You call or go in and they are always short with you and rushing you. I have reported lighting issues in breezeways and walkways for the safety of the residents and they are still unresolved. I was told one was an electrical issue, so why not call an ELECTRICIAN? And the office manager Tyler is the worst. He is extremely rude and is so unconcerned and unbothered about the resident or any concerns that they may have. He came from another complex in Birmingham and it makes me wonder why. I have even tried calling the GM in Tennessee he even gave me the run around and never returned my call so clearly this is what they stand for. As for the demo pictures in the site, PLEASE do not be moved by them. Other than the countertops the apartments have none of those amenities, that is just the model unit. You increase the rent but the overall facility is not worth it. The workout facility is far from up to code, I'm paying an amenity fee and I have a gym membership with a local gym because what Elevation offers is not even considered a gym. As for maintenance I cant really say one way or the other. They seem concerned and are very nice if and when you can catch them to fix something but I am convinced they are simply doing the best with what they have. I've even caught them in the parking lot and asked about a work order that I have submitted via the office and they said they had not received anything. There is no accountability, no checks and balances, no regard and no concern for the residents. I've reported this property to the BBB (of whom they are not registered) because they are very unprofessional. I've been here almost 2 years and I can not wait until my lease is up. Its so sad to see people who were here prior to me move due to the terrible service that we as residents are subjected to. Just driving through the property, there are more empty units than occupied units. Something must be done!

I have lived 14 years. I used to love it so much until last Dec, 1st when Elevation bought The Abbey at Lakeshore, the...

I have lived 14 years. I used to love it so much until last Dec, 1st when Elevation bought The Abbey at Lakeshore, the former name, and then everything that made the community lovely, happy and good place to live began a slow descent into an abyss. I now hate it here. Maintenance is now awful takes weeks in most cases to get anything done. The commuincations from the office staff is horrible mostly non-existent. They treat us as if we work for them. People have been moving out at such a fast rate I can no longer keep up with whose here. I am moving after 14 years not an easy decision but these folks are like slum lords. I can't wait to leave, so sad.

Horrific. Since new management there's been a steep decline. Apartment "notices" are often dropped off at your door the night before work of any...

Horrific. Since new management there's been a steep decline. Apartment "notices" are often dropped off at your door the night before work of any sort needs to occur, if any notice is given at all. Sadly the maintenance crew, Anthony in particular, is wonderful but the problem lies in lack of communication/difficulty from the office and management. As other reviewers have said, it is difficult to get any office staff to listen to your concerns or provide any reasonable help. After a burst pipe that leaked for over 48 hours in our apartment I had to ask time and time again for attention to be given to the leak. We were graciously provided an alternative sleeping option (after much questioning on our end) while maintenance occurred, although it would been nice if the office staff initially thought to address this on their own accord. Requests to address possible mold have gone unanswered as it's taken weeks for someone to come out and test anything (the original plan was to come in, assess simply by viewing the mold, and then clean). Although the mold may be of small concern to the office staff and seem like an inconvenience, one would imagine if they were in my shoes they would like to know they're not breathing in (new or old) mold spores that can lead to a slew of health problems. Since the apartments are old and my apartment (in addition to other reviewers) has had a history of improperly repaired water damage, the odds of mold are high. And just to add, black mold is certainly not the only harmful mold to your health. Sadly most of these problems fall on the shoulders of the new property management, but truly they are a result of years of unaddressed neglect. Good luck to them.

Living here is worse than living in Hell. The actual apartments aren't bad. The laundry facility is absolutely disgusting and looks like it has...

Living here is worse than living in Hell. The actual apartments aren't bad. The laundry facility is absolutely disgusting and looks like it has never been cleaned. The "workout facility" is nothing more than 8 year old equipment thrown in a dusty room and is worthless. Worst of all is the management. They act like they want to help you, but won't keep their promises or call you back, and getting in contact with the same person twice is like finding a unicorn, because it will never happen. They lie to you about times things will be done. Also, maintenance will maybe get with you in a week. If you are looking to live here, DON'T!

If I could give zero I would.This is the worst place to live in, very old complex, something or the other keeps breaking and...

If I could give zero I would.This is the worst place to live in, very old complex, something or the other keeps breaking and it is a nightmare for these people to come and fix it. They always dilly dally and don't fix it properly so the problem arises again and again.We had our Ac broken for the past one month already, and they never fixed it for good, and you have to sit on their head to have them come and do their job. Very very frustrating..Worst place to live in, can't wait for our contract to be over.