Colonial Grand At Ayrsley

This place does not deserve the one star I gave it. I was honestly trying to see if there was a way to leave...

This place does not deserve the one star I gave it. I was honestly trying to see if there was a way to leave all 5 stars blank. Im not going to waste the time and tell you how bad you guys are. I am pretty sure management is fully aware of the piss poor establishment you guys are running. Id write more but I need to focus on killing this roach on the wall Good day.

This is a MAA property. Their management is dishonest. Do your family a favor and avoid this company. Their business plan is simple. Put...

This is a MAA property. Their management is dishonest. Do your family a favor and avoid this company. Their business plan is simple. Put fresh paint on it and squeeze ever dime from their tenets. They are slum lords all the way up through the company. There are so many other options in town, go elsewhere! MAA management will not treat you with dignity and respect.

The maintenance people from this location alway drive their golf cart down scotney bluff Ave. I guess on their way to the convenient store....

The maintenance people from this location alway drive their golf cart down scotney bluff Ave. I guess on their way to the convenient store. And sometimes I've seen trash blow off their cart and they do not stop. Scotney bluff is a small private drive and not a short cut. Please have them stop doing this, beside it literally only saves them like 20ft of driving, they should stay on the main fairway.

I would not rent here again. We moved in two months ago and our refrigerator has not worked right. It freezes food all the...

I would not rent here again. We moved in two months ago and our refrigerator has not worked right. It freezes food all the time. We have reported this problem numerous time and they refuse to give us a new refrigerator. while I wait on the manufacturer I have to go to the grocery store every day or my food freezes and is thrown away.

This place is the worst managed apartment complex I have ever lived it at. From the start I had issues with this place. The...

This place is the worst managed apartment complex I have ever lived it at. From the start I had issues with this place. The day I received my keys to my apartment and walked in it was never cleaned and the carpet was disgusting. They provided me a new apartment, but initially tried to charge me more for their mistake. After finally getting moved in there, not even a month later my vehicle was towed because there was no parking at all anywhere so I had to park in my neighbors drive way and I wasnt going to wake them up seeing that I had worked the 3rd shift the night before. I had a pet and then when I moved I to a two bedroom apartment, they made me pay a 2nd pet fee although I had already paid one, saying since it was new building they had to charge again. From there we had issues with our air conditioning and they took a week to fix the issue, and giving me a different story every time I called in. When I went to tell them I was moving out, they said that I needed to give them a 60-day notice and they put something on my door. I told them I was out of town for 2 weeks during the period they put that note on my door and said there was nothing they could do. Did not bother following up with an email or anything. When we moved out they charged an additional fee for the pro-rated amount although I had a signed agreement for a different amount. They ended up correcting it after I filed a BBB compliant, but this company has been nothing but difficult to work with. I will never live in an apartment complex owned by them again.

If I could give 0 stars, I would. This place has the worst property management I have ever dealt with. My apartment's kitchen was...

If I could give 0 stars, I would. This place has the worst property management I have ever dealt with. My apartment's kitchen was still infested with roaches from the porch even after someone came to "fix" the problem. When we had to break the lease early because of personal issues, the management did not clearly state the terms of paying off the balance. Even after making hundreds of dollars for the first and second months' payments, the management company threatened to send balance to collections over $1.50! Save yourself the troublr and DON'T MOVE HERE!!!

I cannot wait to move!!!!!! where my apartment is located is over a garage and i hate it and also the person who rent...

I cannot wait to move!!!!!! where my apartment is located is over a garage and i hate it and also the person who rent the garage have company every night until wee hours and the morning making all kinds of noise which is above my bedroom. i have complained a few times but nothing changes. Also dog poop in front of my door and beer bottles, cigarette butts. Dog poop was in a green bag outside in the parking lot for a week. i have problems with my shower and lots of spiders which i hate!!!! parking is horrendous. When my lease is up i am running out of there!! The only thing i like is the location.

From the beginning until the end there was issue after issue. The day that I moved in, the leasing agent walked to me to...

From the beginning until the end there was issue after issue. The day that I moved in, the leasing agent walked to me to my apartment to notify me that not only was the washing machine broken, but the kitchen sink was as well. I was very understanding since he was honest about it. Upon moving in, I learned (the hard way) that the shower was broken as well and placed a maintenance request. It took them 3 days before fixing it after telling me this was considered an urgent matter. Every rain storm, my carpet flooded and often times ruined my belongings if they were not in the opposite room. I reported this issue several times and nothing was ever done. As a person with asthma, I was extremely concerned especially for mold. Tiffany was always great with her responses and helpful. However, for the price that you would pay - these issues should not be prevalent.

The pros: The apartments and grounds are well kept. Maintenance is very quick to respond to requests. The office staff is friendly. It is...

The pros: The apartments and grounds are well kept. Maintenance is very quick to respond to requests. The office staff is friendly. It is very centrally located to shops. The cons: They aren't flexible or understanding at all. Parking is a nightmare. I worked two jobs and often had nowhere close to my building to park when I came home from my night job. I lived right off Sandy Porter but was walking from the office or the dumpster area at midnight or 1am because parking is so bad. Lots of people park illegally, sometimes even behind other cars. I had several days where I was late to work because someone was parked in the driving area close enough to my car that I couldn't get out. The one time I parked illegally because it was 2am and raining, my car got towed. Now, I know I was in the wrong technically, but I see cars all the time parked wrong and never towed. Going to talk to the folks in the office did no good. They are just policy enforcers and claim they have no solutions or leeway. In that one aspect, their customer service was terrible. I also gave notice and moved out two weeks before my lease was up. I get my final bill, and I have rent, cable connection, and water charges all the way to the end date, despite my moving out. Most places will pro-rate for you, but when I called they simply said I was charged to the end of my lease date despite me moving out early. No offers to work with me, pro-rate, or make any concessions. So I paid an extra $113 for a place I wasn't even living or using utilities at. The apartments are expensive for the size, even for the area. While clean and kept nice, they are really pricey for what you get.

Pros: Property management (especially Tiffany) was great. She helped us with the process of moving in and she remained incredibly helpful and responsive with...

Pros: Property management (especially Tiffany) was great. She helped us with the process of moving in and she remained incredibly helpful and responsive with her communication and follow-through during the duration of our stay. Landscaping is beautiful. Pool area and its amenities are well-kept. If you don't mind particular dog breeds, this property allows all breeds. Apartment was clean upon move-in and layout is decent. Location is great as you live within walking distance of the Ayrsley community with top-notch restaurants, shopping, movie theater and weekly community events. Cons: Compared to the other properties in the area, CG is somewhat outdated, especially for the price paid. The gym is sub-par, car care center is a joke (garden hose is barely hanging in there) and until about a week ago, we had to haul our own garbage across the property to the compactor but were still being charged monthly for garbage services. They recently provided on-site dumpsters per so many complexes. Often times, the pet waste stations are overflowing and without cleanup bags but it seems this is starting to improve recently. The parking is still a nightmare. I am unsure if people are parking additional vehicles not registered with the property or if there just isn't enough parking for the residents. Often times, you are having to park across the street or at other complexes down the road in fear of being towed. Overall, we had a good experience here. Had we done some more research in the Area, had time permitted, we would've most likely chosen another property to move in to since many of them have more modern layouts, appliances and additional amenities for the same cost. Staff and maintenance were exceptional and deserve a 5-star rating

I am a new tenant here at colonial grand at arsley, with it being my first apartment I've been here since April 2017 and...

I am a new tenant here at colonial grand at arsley, with it being my first apartment I've been here since April 2017 and is very disappointed with how management has been treating us here on our stay, I am always a early payee when it comes to rent due to the fact I also work in this industry of field. I had fraud committed on my bank account this week that there is a police investigation case going on, as a tenant I went straight to the office to show proof of it and still have more then half of my rent that I can pay but the other remaining small balance that was stolen from me would be refunded by the bank and can take 1-3 weeks. I was told bluntly by the property manager it's I don't have the full then I would be filed eviction on the 9th. I was in shock! I work as a property assistant manager and we deal with delinquency and evictions, knowing the situation of a person who pays on time and spending high amounts of money to live here, I would've never approached anyone in that way because customer service is a big deal to me but to her customer service means nothing. Since I entered the room with my child I felt immediate hostility with the property manager. I would never abuse my position and to treat a tenant that way is by god awe full. I have never been late on rent or ever evicted so why am I getting treated like trash. I would think the property manager in her position would work out a payment plan as I would with people in need especially in a situation that was uncontrolled. She is not willing to help at all. It's so distasteful and it's hard to believe this company would allow such a thing. I know now that the tenant don't mean anything to management. The last thing that was said from the property manager was, " well I have to treat everyone equally it's a fair housing law" I am very aware of fair housing laws and I'm stunned because your basically telling me you don't help anyone which in this field I would never expect a property manager to act in that way because I have helped plenty of people when they have proof of the circumstances and for her to not care makes me believe this is what the company chooses to represent them. I hope corporate does reach out to me as I left a voicemail in regards to the issue. I hope this company is about their tenants and customer service because the property manager is not

I have lived at Colonial Grand Ayrsley for 2 years and Have been 100% satisfied by the service I have received from Gary Simon...

I have lived at Colonial Grand Ayrsley for 2 years and Have been 100% satisfied by the service I have received from Gary Simon along with the maintenance staff since I moved in. Gary is always very responsive and friendly and has made my time there very pleasant. The only reason I am leaving is because of the rent! He is awesome!!!

There is no parking. Your car will be towed without warning. The pool area is really small. Their upgraded fitness center is a downgrade....

There is no parking. Your car will be towed without warning. The pool area is really small. Their upgraded fitness center is a downgrade. It's in a congested area where it's hard to get in and out of the complex. The staff is nice.

Have lived in the same apartment home for 5 years. I purposely chose a 3rd floor unit for various reasons so other than the...

Have lived in the same apartment home for 5 years. I purposely chose a 3rd floor unit for various reasons so other than the monthly high rental cost, my unit is nice and comfy. This is my home and I take pride in living here. I just wish other neighbors throughout this community felt the same and do their part in keeping our community nice!! I have seen many neighbors come and go and fortunate to have nice neighbors next to me. For what we (I) pay each month you would think folks would take pride and a much better job to not trash the grounds, stairwells and their pests. I hate it when I walk out my door and have to step over fecal matter, residue from a sick animal that's thrown up and owner not bother to clean it up, cigarette-buts, broken glass in the stairwells. Just cleanup your own mess people. And please, please management, Christmas and Halloween was Last year---please make folks take that stuff down!! If this is to be a luxury safe comfortable community keep it that way because the competitors around Colonial Grande will take your renters for something much nicer!!

This leasing office has the worst customer service I've ever experienced in my life I've been a resident in this neighborhood for three years...

This leasing office has the worst customer service I've ever experienced in my life I've been a resident in this neighborhood for three years and just recently renewed my lease and was told I can pick up my keys one day only to find out five days before that scheduled move-in date that I was given the wrong information, all management offered me was to pay an additional $40 to get my keys on the date I was originally told! Jessie ( assistant property manager) is extremely condescending and never helps! I am always given the runaround and they have a good habit of claiming "miscommunication". I've had countless interactions with this leasing office and it always ends up in their favor Today just took the cake for me ! Side note I've never wrote a review for anything but I felt the need to inform people about this horrible leasing team.

Having lived here for three straight years, I cannot complain much. They have good houses - aren't older than 5 years; new appliances and...

Having lived here for three straight years, I cannot complain much. They have good houses - aren't older than 5 years; new appliances and a great looking club house and swimming pool. The gym is equipped necessarily with good workout machines(Cybex). They provide prompt services for maintenance requests. I have spoken with Jerry numerous times & it wont take more than a day to send maintenance. (mostly Gabriel who is so skilled at what he does). There are countless shops and restaurants nearby at walking distance including the Ayrsley movie theater and shopping. The area is such a charm to take a stroll with your dog or jog during the evenings. I would recommend this apartment to anyone who wants to live in a good neighborhood with lots of shops nearby and an attentive management.

I lived at this complex for 3 1/2 years and loved it. At the time, the prices were far below market value. The units...

I lived at this complex for 3 1/2 years and loved it. At the time, the prices were far below market value. The units are extremely spacious with updated faux granite kitchen and bathroom counter tops and black appliances. All units have a laundry room w/ W&D, crown molding, wall-to-wall carpet and tile floors in bathrooms and kitchens. The complex also has an extremely nice pool area and excellent exercise room. Because the complex isn't gated, each unit comes with an alarm with the option to have it monitored. The only downside to the complex is that the management seemed to change often; in fact, in the three years that I was a resident, the management team changed 4 times. Also, there doesn't seem to be any loyalty given to long-term customers, especially when it comes to negotiating pricing for renewing leases. Other than that, maintenance issues and other concerns were always handled promptly. I eventually moved out due to purchasing a home but if I am in the market again to lease an apartment home, it is my hope that I come across a complex that is equal to CG at A.

To those who may be looking at this apartment complex, know this: -They advertise "free cable". Fact- That is b.s. They simply label it...

To those who may be looking at this apartment complex, know this: -They advertise "free cable". Fact- That is b.s. They simply label it as an "MAA connect fee" which will be a nice little $50 surprise on you first bill. You only get standard cable, too, so if you want a DVR and good channels that will be an additional $25 at least plus internet. - If you have a roommate you better make sure its someone you trust because only one of you will be able to pay rent, even though they make you go through the facade of setting up an account for each resident in the apartment. - You pay a water bill each month, but I'm guessing they average it out like most apartments. I drive by each night to see the sprinkler gushing water on the street. Good to know I'm paying for that. - If you're a young professional you might want to look elsewhere, because you'd be an extreme minority. - You're definitely not getting what you pay for with garbage. There's one dumpster and recycling center that's usually overflowing. - If you call the office and don't get an answer, don't bother leaving a message. You'll have to go in the office physically to get anyone's attention. And don't ask them to explain anything. - I won't say its all bad. Its pretty cheap, but you get what you pay for. Its got a great location being close to the interstate and walking distance to the Ayrsley Town Center. They're very spacious compared to most apartments in Charlotte. The fitness center is surprisingly decent. They keep the grounds in pretty good shape, too. I think in a few years if Ayrsley develops the way I think it will this would be a great place to live. However, I'd stay away from it, or at least be very wary of all the things I just listed.

Great place to live. Free basic cable, security system, car wash, washer and dryer installed in every apartment. Consistant maintenance, fast and friendly. Nice...

Great place to live. Free basic cable, security system, car wash, washer and dryer installed in every apartment. Consistant maintenance, fast and friendly. Nice floor plans and landscaping/pest control. Great gym and area sidewalks that are safe! Very convenient to other places like the movies, grocery stores, shopping and fast food chains/restaurants...woohoo!

DO NOT EVEN CONSIDER THIS PLACE. I would NOT recommend this place not ever in a million years!!!! The apartments are nice looking however...

DO NOT EVEN CONSIDER THIS PLACE. I would NOT recommend this place not ever in a million years!!!! The apartments are nice looking however the monthly bill will not reflect what you were told when you sign your lease. They will charge you for recovery fees and other things that the office cannot explain to you why you are being charged for. The office never answers the phone and if you leave a voicemail they will not call you back. If you want to be squeezed to your last dime, then this your place. You cannot pay your rent with a credit card without paying $30 extra. I read the reviews before moving in and thought they were lies and I was so wrong, sooo wrong! Good luck on your search!

The apartments are nice. The people upstairs have been horrible and management hasn't done anything about them for months! We've had to call more...

The apartments are nice. The people upstairs have been horrible and management hasn't done anything about them for months! We've had to call more than 1 time a night probably 2 dozen times. The worst part is is that they insist on partying during the week into all hours of the morning. They constantly go on their balcony to drink and smoke pot (which we have also reported to management and the police). Now about the place. They advertise wireless- we live close to the office and the wireless is useless. We have 3 different laptops and a desktop that all work great with wireless. Either their signal is way too weak or there's just too many people on it. Either way, unless you're sitting in the office you might as well forget it. They have a gym that has 4 machines with TV's on them which look nice when they walk you through, but only one of the treadmills has working cable and the other TV's signals are so bad they are useless. They have free gas grills to use- GREAT! Well not really because all of the knobs are missing so you can't see when the gas is on or off or what the temps are set to. I would say that they are pretty dangerous. They have been like that for a while now. Just get some new knobs and glue them on! In the year we've been here we've seen the quality of people living here gradually decrease. Strangely enough, it seems as if the rent has increased? Go figure! There have been your usual car break ins targeting electronics etc. A few apartment break ins as well. management has sent out letters pretty quickly when these things have happened. The maintenance people have always been quick to respond to the few issues we've had. They were also friendly. These are just some things to consider when your checking out places. Hopefully they went us with any of the ridiculous fees the others have mentioned when we move out. Our place has been kept spotless. Good luck!