Launch Social Living

It's pet friendly, indoor pool, and prices aren't bad compared to other places. I got a job at the Levee and I can walk...

It's pet friendly, indoor pool, and prices aren't bad compared to other places. I got a job at the Levee and I can walk from my apartment to work and save gas. The leases are for the whole apartment, not separate so I can afford to live with my gf while she goes to Purdue.

I have lived at launch for a year now and have greatly enjoyed being part of this community. I arrived after the big move-in...

I have lived at launch for a year now and have greatly enjoyed being part of this community. I arrived after the big move-in day and was put on the lease of my roommate with no problem. The office staff are extremely helpful and inviting. If there are ever any issues, the staff up there are very apologetic and work effectively to resolve them. The maintenance staff works very effectively. Whenever I have put in a work order, be it big or small, it has been addressed within 24 hours. Overall, this community is safe, quiet, and extremely close to campus. Keep up the good work!

The people in the office are not helpful. At the beginning of my lease they promised me set rates then when it's over they...

The people in the office are not helpful. At the beginning of my lease they promised me set rates then when it's over they will increase my monthly bill... I think the people working in the office need costumer service training, sometimes they are rude and refuse to help... I lived in the upper floor, it gets so hot during the summer, they have one small AC for the whole unit that does not reach the bedroom. I wish they would fix all these problems. One positive note is that living facing the the river feels great...

I lived here for four years. This place started out good but things have progressively gotten worse once the new management took over. Maintenance...

I lived here for four years. This place started out good but things have progressively gotten worse once the new management took over. Maintenance requests take a long time. I had to live almost a week without running water (I had to shower at the co-rec). The parking lot is proned to flood as this property is right on the banks of the Wabash River. The last straw for me is the inexplicable towing of my car. Last night my car was towed because I didn't have a sticker. The management said they sent out an email warning that towings would happen but I never got one. I get emails reminding me to pay the rent but never got a warning about getting my car towed. I am also on the FB user group and check the bulletin board -- no mention of the impending tows. When it was all over I had to pay $120 to get my car back. The gym is a joke. Calling it a gym is a stretch. More like closet with a treadmill. Maintenance request take a long time to complete. Laundry facilities are brutal. Might as well spend an afternoon at a local coin laundry facility. I love to see that every once in awhile they miraculous get 5 stars.... likely from a staffer or someone else on the payroll.

It's pet friendly, indoor pool, and prices aren't bad compared to other places. I got a job at the Levee and I can walk...

It's pet friendly, indoor pool, and prices aren't bad compared to other places. I got a job at the Levee and I can walk from my apartment to work and save gas. The leases are for the whole apartment, not separate so I can afford to live with my gf while she goes to Purdue.

Avoid this place like the plague! Wish I could rate this place 0 or even negative stars. The leasing office management staff are not...

Avoid this place like the plague! Wish I could rate this place 0 or even negative stars. The leasing office management staff are not at all on the same page - they mentioned different things when it comes to documents or fees or special deals. We unfortunately did not pay heed to the yelp and google reviews and signed a 1 year lease for a 2 bedroom apartment under the impression that adding a roommate would only cost $35 for applicant fees which is reasonable. This was not the case though - they surprised us with an "admin fee" of $100 on top of the $35 fee for adding a roommate to the lease when they haven't even assigned a unit # to us (apparently it is considered re-writing the whole lease from scratch!! How?!). Claire, from the leasing office is extremely rude. The management should definitely consider training their staff in basic client communication skills to begin with! We haven't even moved into the building yet and are already dreading and regretting our decision :(

Good apartments for a good price! There were some issues upon my move-in but they were resolved quickly and professionally. Samantha (the leasing manager)...

Good apartments for a good price! There were some issues upon my move-in but they were resolved quickly and professionally. Samantha (the leasing manager) was amazing and very helpful. Honestly, a lot of the issues people seem to be complaining about (being charged for carpet cleaning, other charges, etc) could easily be solved by reading the lease where everything is outlined in detail. The apartments are being updated from my understanding, but ultimately, for the location and the price they're not bad at all!

1- I was so surprised when I found out that the apartments do not have any ceiling lights in living rooms and bedrooms. You...

1- I was so surprised when I found out that the apartments do not have any ceiling lights in living rooms and bedrooms. You must bring your own lights! 2- These apartments heat up using electricity, and the thermostats look like from the World War II. If you want to pay hefty electricity bills, then move to Launch. 3- The A/C was so outdated that in the humid summers you must wait such a long time for it to cool down the apartment. 4- My apartment, on the third floor had mice! I called up the maintenance about the huge hole in the wall behind the sink. They never filled the hole and nothing really was done. It was toward the end of my lease, so I really didn't push for it. 5- I spent so much time cleaning my apartment after before moving out. only I came to know that I was charged $150 fee for professional cleaning. 6- There were only 3 washing machines in each building, with a sign saying that you should not use more than 2 at the same time (which basically means there are 2!). You have to charge your card at he office to use the Washer and Dryer, which is a pain in the a**. 7- The gym is just a joke.

Moved in. Spent a month barely sleeping and waking up with welts all over my skin before I realize it's bed bugs, not mosquitoes....

Moved in. Spent a month barely sleeping and waking up with welts all over my skin before I realize it's bed bugs, not mosquitoes. Notify Launch, a while later they have it treated. Four months later, they surprise bill me $1000 for the treatment, notifying me of that bill only after it's overdue. Also the laundry room sets off the building's fire alarm anytime someone uses a dryer, and has been that way for months. The place was generally in disrepair and not so clean when we moved in, but those seem less important than a surprise $1000 bill. Be careful. PS: about that "The laundry rooms have not set off the fire alarms since these corrections have been made." -- They sent out an email today stating "Do NOT use the laundry facility in building 12. The ventilation fan is broken and the fire alarms will go off if you open the door to the laundry room. For the time being please use another buildings laundry room until the issue is resolved.". Fun fact, the neighboring building's laundry room also has mostly broken ventilation, and the second closest one is also starting to have problems.

Moved in. Spent a month barely sleeping and waking up with welts all over my skin before I realize it's bed bugs, not mosquitoes....

Moved in. Spent a month barely sleeping and waking up with welts all over my skin before I realize it's bed bugs, not mosquitoes. Notify Launch, a while later they have it treated. Four months later, they surprise bill me $1000 for the treatment, notifying me of that bill only after it's overdue. Also the laundry room sets off the building's fire alarm anytime someone uses a dryer, and has been that way for months. The place was generally in disrepair and not so clean when we moved in, but those seem less important than a surprise $1000 bill. Be careful.

When I first moved in to Launch, I loved my apartment. That has now changed. Originally, I felt the rent matched the limited/old amenities...

When I first moved in to Launch, I loved my apartment. That has now changed. Originally, I felt the rent matched the limited/old amenities and only having one AC unit for an entire apartment. Now that they've dramatically raised their rent (for both renewals and new residents), I can't wait to get out. You can find much nicer apartments in the area that are more updated and offer more/better amenities.

this is the perfect location if you're looking to stay off campus but still close enough that you can walk. It's an amazing property...

this is the perfect location if you're looking to stay off campus but still close enough that you can walk. It's an amazing property for the price you're getting. I've lived in 3 different apartments here and I've liked every one of them. Two of the units I lived in faced the River, which is a nice view to wake up to in the morning. I also have two dogs, so the fact that they have TWO dog parks is really great. The indoor pool and game room are great for when I have friends over. I also love using the gym and tanning beds. The staff is super friendly and will greet you by name when you enter the leasing office (not many other complexes are able to do that) Launch has monthly events so it's nice to hang out with friends / neighbors as well as the leasing staff and even management!

I really liked living at Launch when I was there the past two years with my boyfriend. The apartment was very spacious, even for...

I really liked living at Launch when I was there the past two years with my boyfriend. The apartment was very spacious, even for 2 people in a 1 bedroom, and people always commented on how nice the apartment was when they came over. We had a spiral staircase in the building we lived in which made it feel kind of fancy. It was also right by the dog park. The only thing I wasn't a big fan of was the office staff. We used to have a guy with a man bun who worked in the office who was super friendly and actually cared about any issues we had in the apartment, but he no longer works there and everyone else in the office will either "have to get back with you" or say the manager is "in a meting" no matter what time of day you call. There's a blonde guy in the office now who actually acts like he cares about any issues we have, but everyone else there couldn't care less about maintenance issues, people not picking up after their pets, or cleaning the tennis courts. I was reading a lot of the reviews and I had to make a gmail just so I could leave one because a lot of the reviews seem like things that are residents fault, not Launch itself. I would lease here again because the apartments are really nice and the location is great if you're a student. It's far away enough that you don't have a bunch of noise, but still close enough that it isn't too bad of a walk or bike ride. Also, there are bus stops across the street that take you right to campus. So in the winter months, it's really nice to take advantage of. It's also right by a trail you can run / hike on. Free tanning, indoor pool, game room, and events. They also have a gym, but there is not a lot of variability with machines and it's always crowded unless you get there very early in the morning. I likes the monthly events they had. It was nice to actually meet the people I was neighbors with. No other place I've lived has had events.

Like everyone else who wrote a review about Launch Social Living, I too wish I could give my review a 0 star rating. Launch...

Like everyone else who wrote a review about Launch Social Living, I too wish I could give my review a 0 star rating. Launch has definitely been the worst place I've ever signed a lease with. From the beginning they said they had a room available when we signed with them, but kept taking back their word arguing the room has been taken even though we signed and was promised the apartment. We eventually were given the room after all the hassle. Many of the employees who work the front desk are not friendly and unknowledgeable to what is actually happening around the facility. During the winter they turned of the water close to 6 times due to their pipes which has been the worst of it. It's always nice to wake up and try to get ready for the day but can't brush your teeth. There are plenty of better options around West Lafayette so do yourself a favor and don't live here...

Giving these guys 1 star is pretty lenient given the way they treated us. My experience here was horrible. My lease ends in one...

Giving these guys 1 star is pretty lenient given the way they treated us. My experience here was horrible. My lease ends in one month and I am really glad that I did not renew it. The staff in leasing office is highly incompetent. I have no words to describe them, they are on a whole new level of stupidity. They did state in the lease that they would be renovating our apartment and some construction work needs to be done. But the work which was supposed to take 2 weeks took around 2 months. We got a notice on Monday asking us to move out by Wednesday as they were starting the construction. We had to move from one side of the complex to the other side when it was snowing during winter. Then again we get a notice that our construction is complete and we have to vacate in 2 days. We did renegotiate this with them, but it took us several frustrating visits to the leasing office. Most of the time, the maintenance guys are prompt and they are pretty good in doing the repairs. But, they never replaced the old, filthy dish washer in our apartment. Whenever we post a complaint they come switch on the dishwasher and they expect it to clean by itself. This happened three times. The club house has been in construction forever and I am pretty sure my lease ends before I get to see the renovated club house.

I am in a 3 bed, 3 bath apartment. I like the apartment itself, I think it is nice and spacious for 3 people....

I am in a 3 bed, 3 bath apartment. I like the apartment itself, I think it is nice and spacious for 3 people. However, I am not impressed by the experiences I've had with the management or the repair crew. The process of signing a lease was difficult and emails sent to me were moved to my spam folder because of the poor grammar of my leasing agent. Both times I've needed repairs, once on our faucet which was spewing water everywhere and our dishwasher which wasn't working properly, took over a month for the repair crew to come out to fix. Other than that, the recreational center is nice and there is a bus that takes you to campus that comes about every 20 minutes. Also, rent is cheap compared to other places if that is a major factor for you Overall, I will not be resigning my lease.

My brother lives there. They had a mice infestation problem since July and the office is not very good at getting it under control....

My brother lives there. They had a mice infestation problem since July and the office is not very good at getting it under control. Unreliable maintenance, and unreliable management promises. In addition, these guys are experts at losing tenants packages. If you live here, expect no package delivery! I can't send my brother who lives there anything unless it is expensive FEDEX with signature delivery option! Even with that, still unreliable!

0-Stars for sure. Beware international students! Launch Living management lied about delivering documents and are now asking me to pay about $900 in fees...

0-Stars for sure. Beware international students! Launch Living management lied about delivering documents and are now asking me to pay about $900 in fees and repairs. I was never given notice about a move-out packet, and their management never scheduled an inspection before moving out! So far, Ive talked to 4 other residents that are in the same situation. Launch is willing to go the extra mile to keep more money from residents because it is not worth the time and effort to prove them wrong. Ive lived here for three years, during the residency my car has been vandalized, my apartment broken into, and my clothes damaged from water leaks. There was a drug bust in my building and multiple instances where residents are drunk and vomiting in the hallways. Ive tried to explain all of these issues with Launch, but they replied saying that it is out of their control. See the photos! Stay away from this apartment and their management.

I really wish zero stars could be an option just like other people have said here. Theres a reason why so many people have...

I really wish zero stars could be an option just like other people have said here. Theres a reason why so many people have posted negative comments about this place. Absolutely the worst management in West Lafayette. I urge anybody considering to move here to invest somewhere better. Even if the other place is more expensive in the long run it will be better than Launch. They are extremely unprofessional, the staff at the office has no idea what they are doing or how to deal with customers, and unless you constantly probe them to solve your problems, they absolutely wont. I NEVER got my key to the recreation room and upon move in management said theyd give it to me by the week. This is just a slight taste of how unprofessional they are. They will even go as far as not notifying if something they owe you hasnt arrived. They overcharge you to the penny from your deposit and overcharge you if you miss rent by a single day which has no correlation to their style of living, the Apartments are pure awful & overpriced for their price. Move to Waterfront or Avenue Apartments for cheaper and WAY better living conditions. I have lived in cheaper and larger places that return deposits back within 2 weeks, whereas this place takes up to months to give you back your deposit. I cannot emphasize enough to not choose this place to live.

This place is terrible they show you a very clean unit and then when it's time to move in they put you in a...

This place is terrible they show you a very clean unit and then when it's time to move in they put you in a dirty unit. When we moved in we cleaned everything from scrubbing the walls, base boards and closet doors to cleaning the the bathroom which was filthy this is just one of the vent covers in the pictures. Also there were dead roaches in the bathroom on top of the clear panels they put in as a drop ceiling which is really light covers. When the lease was up we left the apartment cleaner then what it was when we moved in and still at the end of the lease they are charging me $115.00 for cleaning and $260.00 for painting the whole unit. FYI they automatically charge $32.00 for drip pans on the stove if you don't replace them and $75.00 for carpet cleaning. If you can rent some where else I suggest you do that so you won't end up disputing the charges like I have to. When I called to speak to someone about the charges I received, I was told they are not taking phone calls for complaints or disputes and that I have to type a letter so I will update the post after I receive a response to the disputed charges.

I highly encourage anyone looking to live here to look elsewhere for several reasons. My fridge stopped working in the spring, and it took...

I highly encourage anyone looking to live here to look elsewhere for several reasons. My fridge stopped working in the spring, and it took them two and a half weeks to get it replaced. Living that long without a fridge sucks. The staff is horrible, and you have to follow up several times to get any answers or to ensure things get done. During my move-out, I spent an entire weekend cleaning to avoid any cleaning charges. When I look at my final bill, there is over $600 worth of charges. Save yourself the stress (and many future headaches) and live elsewhere.

The worst place to live. I honestly wish there was an option for 0 stars. We filed multiple service requests, none of which were...

The worst place to live. I honestly wish there was an option for 0 stars. We filed multiple service requests, none of which were ever responded to. The counters in the kitchen were rotting, we complained multiple times about them and then later found out they had gone in to take pictures of them only to have them replaced after move out. (We requested service early into moving in) we had a bee infestation in the ceiling of our kitchen. These apartments are very old which is fine, but they are not taken care of and you are not shown what you are given until you move in. Our apartment was right next to the laundry facility which was constantly flooding into our apartment and onto the carpet. At one point we suspected we were being stolen from (little things around like money we had hidden etc.) and asked the office who had access to our apartment while we weren't there. Answer was basically anyone who worked at launch. They're "supposed" to leave a service note that they were there but never once was there a note even when management came in to take pictures of rotting countertops. We also tried to set up a move out inspection, but were then told we weren't allowed one because they have "too many units to look at" and you could only recieve one if it was on the 24th or before. Our move out date was the 31st so we were told they would just come and take pictures when they had the chance after we moved out. We had brand new carpet put in upon move in, and nothing was spilled except water which was promptly dried. We were charged $75 for carpet cleaning. I had my parents, and my boyfriends parents scrubbing that apartment clean from top to bottom. We bought brand new drip pans for the stove, and completely cleaned everything and we were charged $105 for "bathroom and oven needed cleaned". I can assure you they were like new, and 100 times better than when we moved in. Do yourself a favor and do not rent from this place. Management does nothing but sit on their ass inside and have students working the desk who are just told to beat around the bush and not give you an answer about anything related to fees. Even if you are desperate do not live here. Not worth your time or money.

Great apartments for college students!! I love everyone in the office, they are also so friendly and fast! On a bus route and a...

Great apartments for college students!! I love everyone in the office, they are also so friendly and fast! On a bus route and a short walk from campus. Great indoor heated pool. Free tanning beds! Basketball and tennis courts.:)

This is the worst place to live by far. All because of the staff. They are all horrible. There is not one good staff...

This is the worst place to live by far. All because of the staff. They are all horrible. There is not one good staff member. I was and continue to be treated horribly by them all. They lie and they do not do what the say they will. I had my move out inspection with one of the agents at Launch on May 31. I attended the move out inspection because I did not trust the staff; after cleaning for 3 days and having my apartment professionally carpet cleaned I did not want any chargers after I moved out. Per my moveout inspection I was only going to owe $32 for new drip pans. The agent told me it was the cleanest unit he had ever walked through and assured me there would be no other charges but the drip pans. However, I received the letter in the mail today and I was charged a $115 dollar fee for cleaning the unit and a $75 fee for cleaning the carpet. This was my final straw. I tried calling and of course as usual the manager I needed to talk to was out of the office. If you think about renting her don't. Turn around and run and spend your money elsewhere. The amenities pulled me in but were no where worth my money and time I was out from dealing with the horrible staff. The three years I lived there I was miserable every single encounter with them or the other five different companies that have owned it in the past thee years. Seriously, do not waste your money here.

I have been living here for 3 years and the management has changed 3 times. The most recent management (Launch Social Living) do not...

I have been living here for 3 years and the management has changed 3 times. The most recent management (Launch Social Living) do not really care about their residents. The management seems to be always busy or in a "meeting" when there is an issue that I would like to discuss. They always make me to talk the front desk people who are nice, but not knowledgeable about many things. Also, although I turned in my rent renewal application in, they told me in April that they did not receive my application and rented my apartment to someone else to move in at the beginning of August. They told me that the only way for me to stay in the same unit is to sign a new lease and pay the new price of the unit instead of the renewal offer. As I mentioned, I have been living here for 3 years and I was NEVER late on paying my rent and I would expect more appreciation and fairness from the leasing office. These apartments are old and although they are "renovated," the renovations are very superficial and a lot of things, including my refrigerator, are extremely old. Due to my busy schedule this summer, I have decided to sign the "new" lease with the new price, but I am definitely moving out next year and will share this information with everyone who asks me suggestions for places to live. For the prices that they are offering now, it is not really worth to rent at this place. There are other apartment complexes in the area that are closer to campus and could be rented at a similar rate. On a final note, I am also not satisfied with the cleaning of the apartment buildings. This is a pet friendly community and my building is always very dirty because of pets and inside the building smells really bed.

Since living at Launch, I have had an amazing experience. From the friendly staff, great atmosphere, and beautiful views of the river I couldn't...

Since living at Launch, I have had an amazing experience. From the friendly staff, great atmosphere, and beautiful views of the river I couldn't think of anyplace better to live while I attend Purdue. There are always community events going on at Launch which really makes you feel like you're part of a family. I also really enjoy the tennis courts and indoor heated pool!

This place deserves negative stores. DO NOT SIGN A LEASE HERE! Believe what you are reading in these reviews. Moved in Fall of 2014...

This place deserves negative stores. DO NOT SIGN A LEASE HERE! Believe what you are reading in these reviews. Moved in Fall of 2014 when it was still Williamsburg at the Wabash. Not perfect, but the management seemed to actually try to help. I always got a timely response from the property manager and they made a decent effort to solve issues. Anyway, fast forward a year or so, new management, new front desk workers, new corny name. Their silly attempt at marketing to undergrads. The new management is AWFUL. First off, try to call the leasing office and get a manager on the phone, I guarantee you they will be in a 'meeting' regardless of what time you call. The front desk is staffed by undergrads: all seem to be trained to not connect current residents with managers. Every time I called about a noise complaint or anything, they say "we'll make a note of it". They don't note anything. It's to get residents off the phone! So then I ask to speak to a manager because I've had the same issue with blaring music in my building for months. The kid on the phone says, "why do you wanna talk to a manager? What about? What's your name? Your apartment?" I really had to press him to put me on the phone with a manager. That should NEVER be a problem, and I know the managers tell these kids NOT to bother them with anything. So anyway, he tells me to hold on, relays whatever info to the managers or pretends to, then gets back on and tells me they're in a meeting (which he said the last time i called a few weeks ago). No offer from them to call me back when the meeting is over or anything. That's NOT normal. That's NOT how you run a business. I knew he was lying so I went up there, sure enough, both managers' doors are wide open, no meeting going on apparently or their doors would be closed. I ask the kid at the desk to let me speak to a manager, again, he asks my name and apt number (that way the manager can decide if they feel like being bothered with you or not). He goes into her office, closes the door, is gone for several moments, then comes out and closes the door, I guess to make it seem like she's busy when she's not. Then he asks another manager, who is fixing herself some food if she can meet with me and she says she's booked all day and she can do it tomorrow (mind you, it's noon at that time and they are open til 7pm. So you mean to tell me you can't speak to a resident at any point during that day?? Guarantee those 'meetings' are not with residents with complaints about this raggedy establishment). So I make an appointment to meet with her the next day. Honestly, I don't expect much to come of it because they make it clear, as you can tell from these reviews, that they don't give a crap unless you're about to sign a lease. Residents pay good money, in some cases, too much money, to live here. I shouldn't have to physically walk up to the office just to speak to a manager. We should be treated with courtesy and respect but they treat residents like you work for them or something. That's the biggest con of living here, other cons: Nasty dog owners. Whole courtyard is filled with dog crap because people are disgusting. I walk my dog on the outskirts of the building. Maintenance: Nice guys but will enter your apt (per management orders most likely) with little to no notice sometimes. Utilities: if your unit has baseboard heating, winter electric will be around 200-300/mo just for a one bedroom. Graduating and lease ends this summer, otherwise I would CERTAINLY be moving. I implore you, do not do business with these unprofessional people, they will ignore you and then probably try to screw you over in some manner.

Apartments are straight out of the 1970's and look like they haven't been updated since then. Don't be fooled by claims of recent renovation....

Apartments are straight out of the 1970's and look like they haven't been updated since then. Don't be fooled by claims of recent renovation. Mostly was just upgrades to countertops and paint. Most apartments are nothing like model units or clubhouse would have you expect. Used to be a student community but now mostly low income housing. I do not feel safe living here anymore. There have been many police incidents and high profile arrests. Management recently sent out an email of safety tips and warned people not to walk around the complex alone at night.

I can't even rate how bad this apartment management is! I wouldn't even give it a 1 star if I had to just to...

I can't even rate how bad this apartment management is! I wouldn't even give it a 1 star if I had to just to post this review. Don't believe them when they say they will discuss the issues you have with the apartment when they will circumnavigate like a politician. I would rather rent with Granite before renting from them again. Also, when you are shown the apartment demo, you will more than likely end up with wood floors and a one unit A/C. . Word of advice: be sure to discuss if there were any prior issues with the apartment before moving into that specific apartment room number! [Photo will not upload or cannot be viewed for some on the e-mail screenshot. Personal information removed] My E-mail: Hello, Today (3/7/17) we received a deposit refund amount of $195.03 of a $500.00 original deposit fee. There were the following specific charges to the account after move out I would like to talk about: Carpet Cleaning. . . . . . . . . . . . . 85.00 Charges for Cleaning Needed: 145.00 At both times when we moved into Apartment 219 (08/12/16) and 1408 (10/21/16) the living conditions were filthy. I worked to scrub both apartments clean before use (SEE PICTURES BELOW). In fact, I came into the office the following day (8/13/16) of moving into apartment 219 to discuss the cleanliness of the apartment that was so called clean and live able. I had found mold in the bathroom, but was told by Misty Gray, that you must be certified to claim that there was mold. Misty's solution was crediting a $50.00 amount our account. Yet the reason we did decided to switch apartments (10/21/16) within Launch was due to the fungus that was growing within the bathroom of 219. If records are shown and documented, the apartment 219 was cleaned for mold the week before we moved in and we were not notified of this condition nor were we told to sign a mold contract until the switch into apartment 1408. When checking out 1408 to move into (I believe with Andrea or whomever was the woman in the mailroom as an official manager), the front blinds needed replaced, the first bedroom door replaced, the bath to the master was dirty, maintenance had left their equipment there, and our balcony had the previous attendants charcoal grill and cigarette buds. However, the maintenance order took the entire week to fix those issues. When finally moving out of 1408 (12/20/16), our checkout time was for 1130-12pm. However, our maintenance was did not show up and I had to go to the office and further wait to have maintenance do a walk through of the apartment 1408. With our deposit refund check, it took 2 months and week to arrive, when we were told it would take 30 days after the lease ended. Now, can you please define what cleanliness is? Can you explain why we were charged the cleaning fees ($230.00), when I personally cleaned before and after our stay, yet still had issues with this management on cleanliness even after our time there? Response: I have looked into the information that you stated below regarding your apartment. We do charge every resident at move out for carpet cleaning. We also charge residents if the apartment is not move in ready for the next tenant. We then send cleaners in to the unit and charge the resident back. I do apologize for the conditions of the initial home that you moved in to at #219 however that unit has no bearing on the conservation, we are discussing about the move out of #1408. We did have to send cleaners into your home at #1408 after move-out because it was not move in ready for the next tenant. We also sent carpet cleaners in a well, which is where you get the total cost of $230 in cleaning. $145 for cleaning and $85 for carpet cleaning. This is the cost that the vendor charges us there has been no upcharge to this amount. I hope this helped clarify the questions that you had about the final account statement received regarding the unit at 1408. If you have any further questions please feel free to know me know. Claire Caron

I can't even rate how bad this apartment management is! I wouldn't even give it a 1 star if I had to just to...

I can't even rate how bad this apartment management is! I wouldn't even give it a 1 star if I had to just to post this review. Don't believe them when they say they will discuss the issues you have with the apartment when they will circumnavigate like a politician. I would rather rent with Granite before renting from them again. Also, when you are shown the apartment demo, you will more than likely end up with wood floors and a one unit A/C. . Word of advice: be sure to discuss if there were any prior issues with the apartment before moving into that specific apartment room number! [Photo will not upload or cannot be viewed for some on the e-mail screenshot. Personal information removed] My E-mail: Hello, Today (3/7/17) we received a deposit refund amount of $195.03 of a $500.00 original deposit fee. There were the following specific charges to the account after move out I would like to talk about: Carpet Cleaning. . . . . . . . . . . . . 85.00 Charges for Cleaning Needed: 145.00 At both times when we moved into Apartment 219 (08/12/16) and 1408 (10/21/16) the living conditions were filthy. I worked to scrub both apartments clean before use (SEE PICTURES BELOW). In fact, I came into the office the following day (8/13/16) of moving into apartment 219 to discuss the cleanliness of the apartment that was so called clean and live able. I had found mold in the bathroom, but was told by Misty Gray, that you must be certified to claim that there was mold. Misty's solution was crediting a $50.00 amount our account. Yet the reason we did decided to switch apartments (10/21/16) within Launch was due to the fungus that was growing within the bathroom of 219. If records are shown and documented, the apartment 219 was cleaned for mold the week before we moved in and we were not notified of this condition nor were we told to sign a mold contract until the switch into apartment 1408. When checking out 1408 to move into (I believe with Andrea or whomever was the woman in the mailroom as an official manager), the front blinds needed replaced, the first bedroom door replaced, the bath to the master was dirty, maintenance had left their equipment there, and our balcony had the previous attendants charcoal grill and cigarette buds. However, the maintenance order took the entire week to fix those issues. When finally moving out of 1408 (12/20/16), our checkout time was for 1130-12pm. However, our maintenance was did not show up and I had to go to the office and further wait to have maintenance do a walk through of the apartment 1408. With our deposit refund check, it took 2 months and week to arrive, when we were told it would take 30 days after the lease ended. Now, can you please define what cleanliness is? Can you explain why we were charged the cleaning fees ($230.00), when I personally cleaned before and after our stay, yet still had issues with this management on cleanliness even after our time there? Response: I have looked into the information that you stated below regarding your apartment. We do charge every resident at move out for carpet cleaning. We also charge residents if the apartment is not move in ready for the next tenant. We then send cleaners in to the unit and charge the resident back. I do apologize for the conditions of the initial home that you moved in to at #219 however that unit has no bearing on the conservation, we are discussing about the move out of #1408. We did have to send cleaners into your home at #1408 after move-out because it was not move in ready for the next tenant. We also sent carpet cleaners in a well, which is where you get the total cost of $230 in cleaning. $145 for cleaning and $85 for carpet cleaning. This is the cost that the vendor charges us there has been no upcharge to this amount. I hope this helped clarify the questions that you had about the final account statement received regarding the unit at 1408. If you have any further questions please feel free to know me know. Claire Caron

I began renting my apartment at $595 for a two bedroom. I never was late once on rent. When I went to renew my...

I began renting my apartment at $595 for a two bedroom. I never was late once on rent. When I went to renew my rent, it went up $100 to $695. per month. I reluctantly renewed. I have again been presured to renew and my rent is going up again $100 to $795. I politely asked why the $100 increase, and was told that all of their apartments were at this market rate, which when I checked the internet, my apartment was listed at 695, not 795. I cant help but feel scammed. My apartment has one AC unit in the wall for the entire apartment, which is real hot in the summer. My closet doors wont shut, due to the carpet, which I was told this is a problem in alot of apartments have. And the laundry machienes in the building are very outdated and rarely work.

I've lived under three different managements in West Lafayette, and this is by far the best. I feel like the apartments are good quality...

I've lived under three different managements in West Lafayette, and this is by far the best. I feel like the apartments are good quality for a fair rate. They are pet friendly, their management staff have always been polite and responsive, and maintenance has been respectful and prompt.

I would rate it more at a 3.5, but there is not an option for it. I think that this place has really good...

I would rate it more at a 3.5, but there is not an option for it. I think that this place has really good potential. I absolutely love my apartment, it is the perfect size for me and when I moved in, everything was great. Everything gets fixed when I asked, but I have not had any large issues at all. My only complaints are that I was charged a $100 late fee on my rent, which was not my fault. It may have been an accident, but a $70 credit was added to my account, so when I paid my rent, the balance was $0. They then added that $70 back to my account, and charged me a $100 late fee on it. I get that business is business, but I was pretty upset with the way the situation was handled by the staff. I have never once been late on my rent, granted I usually pay it early. Also, the package situation is a little strange, if I get a note on my door that my package is at the office - I am going to go pick it up. I understand it can be for security reasons, or sorting reasons, but sometimes they tell me it's not there... when it clearly is. I think that since there is new management, it is going to take time for things to get into a good flow. Overall, I do like living here and I renewed my lease.

I've been living in the same apartment for 3 years now and really like the space I have in my apartment. I love the...

I've been living in the same apartment for 3 years now and really like the space I have in my apartment. I love the new renovations they've done where my friend and I are thinking about sharing a 2 bedroom/2 bath apartment here next year for the fact we can each have our own space. The maintenance guys are very nice and always here to fix something within a couple hours and putting a request form in. I like the pet friendly rules because I was able to keep my cat from when they switched over from Williamsburg on the Wabash. People say it's kind of far from campus, but I don't think it is at all and the bus is very convenient stopping by every 20 years. All and all every apartment complex will have their issues, and this is a very old apartment complex so they've done a great job of keeping up with things and I've had very few issues all 3 years of living here.

The gym is very dirty and there are no cleaning wipes anymore. The old management was taking care of the gym pretty well, but...

The gym is very dirty and there are no cleaning wipes anymore. The old management was taking care of the gym pretty well, but I have not seen any cleaning supplies since the new management took over. We need wet wipes to clean the equipment. Also, the pool was closed by the Health Department because the water quality was not safe to swim. These are serious health issues.

Launch is a quiet community with an attentive and friendly staff. The few times I've needed them, maintenance has responded almost immediately. The gym,...

Launch is a quiet community with an attentive and friendly staff. The few times I've needed them, maintenance has responded almost immediately. The gym, tan, and pool facilities in the clubhouse are a great bonus and the location can't be beat; right smack dab in the middle of the twin cities of West Lafayette / Lafayette. The complex sits right on a CityBus line so getting to and from campus is a breeze. The units have all been remodeled in the past year or so, and the new management is constantly making improvements. Launch is very pet friendly with a little dog park nearby and the views over the Wabash is perfect for when youre out for a stroll. Would recommend.

Too many problems to list. One of their major problems is that costumer service is TERRIBLE. They are rude and unhelpful. The people in...

Too many problems to list. One of their major problems is that costumer service is TERRIBLE. They are rude and unhelpful. The people in the office including the managers are incredibly awful. It's surprising they are still employees. The hours and phone numbers listed on line are wrong. They decided to change the due date of utilities without informing me and because of that it was past due. They were going to make me pay a late charge for the business office messing up the amount on my rent. The accountant forgot to put my pet rent on my last two bills. I did not make much of it, just paid the bill I was given. After two months of this, I get a note on my door saying I have to pay $150 within two days or I would be charged a late fee of another $100. This was not my error in billing, but theirs and then they expect me to pay large amounts without proper warning. Everything in my apartment is falling apart. The hood for the oven cuts in and out. The lights constantly do not work. The shower is cold on occasion for no reason. I wiped off the counter and the fake covering wiped off onto the towel leaving a huge patch on my counter (this is with dish soap and water). The fire alarms go off constantly. There are stretches of times where it goes off everyday. This is not due to any fire what so ever, but of faulty alarm systems. The fire department has to come down and inspect every time. This not only inconveniences everyone in the building but tax money goes into getting the police department down here. The department could be responding to calls that are much more important than someone burning a small amount of toast. When I called the office to see how they were fixing the situation, they were rude and said it was confidential. This in not confidential information because it concerns the lives of everyone (including myself) in the apartment building. They refused to give an answer and say they were fixing it. They even said I quote, "It is not a safety concern because you should be smart enough to leave a building when a fire alarm is going off." (I have audio recordings of this conversation for future reference. It is 100% a safety concern that they fire alarms are going off constantly. It's been 6 months since I have called them and they said they were "fixing it," there have been NO changes made. I have talked to multiple people who have lived in my building and they said this has been going on for YEARS. They did not tell me when renting that this was going on. The 3 days before I was to move in the management team told me I could not move in my CONTRACTED date because they needed to replace carpet. I had already put a deposit on my Moving Van and could not change the date for my move in due to work. I had to move in while carpet was being installed. This tells me they do not inspect their apartments regularly nor do the mange their time very well considering they did not inspected my apartment in advance to avoid these problems. Completely mismanaged. In all TERRIBLE living situation due to management of the company. DO NOT LIVE HERE!!!

I love these apartments its quite and peaceful and if u board u can go to the clubhouse and have fun. And if something...

I love these apartments its quite and peaceful and if u board u can go to the clubhouse and have fun. And if something need fixing they come right out. I most definitely tell my friends and family

I have lived in Williamsburg since the beginning of August and yet to have a negative experience. The Office Staff is always Friendly and...

I have lived in Williamsburg since the beginning of August and yet to have a negative experience. The Office Staff is always Friendly and always have a smile on their face! Also upon my move in we had a blast doing to dash for cash!

Apparently I am paying for the new club house but it seems like it is just for show: the cue ball is missing for...

Apparently I am paying for the new club house but it seems like it is just for show: the cue ball is missing for the pool table and ping pong table is dysfunctional. Tennis courts are nice but haven't been swept since the Fourth of July at least (there are still firework remnants). I also had an issue where my automatic payment did not go through, and was ultimately charged $100 late fee for not paying within the grace period. Even though I have always paid my rent on time, they told me "this is a business." I would not recommend living here.

I have been here for a few years. The only reason I have not left is because I needed to stay somewhere close to...

I have been here for a few years. The only reason I have not left is because I needed to stay somewhere close to campus. Williamsburg is extremely irresponsible about taking care of maintenance and customer needs. You cannot get anything done unless if you go to their office in person for 3-4 times, if you are lucky. Please do not believe them when they say "I will write a note to take care of your problem...." In more than 2 years, not a single time, nobody has got back to me. I have maintenance requests for replacing a balcony screen for many months now, and nobody bothers coming to take care of it. Terrible place, rude people with no pride in their business. PLEASE DO NOT TRY IT. Respect yourself and do not do business with these people.

Do yourself a favor and run away from this complex! I wish I've done that last year. Every horror story you read here is...

Do yourself a favor and run away from this complex! I wish I've done that last year. Every horror story you read here is true, I'm living it right now. The unsafe environment, totally true! I had neighbors who were doing drugs ALL the time, it was not rare to see the police at least 2 times a week over there. On several occasions I saw people being taken away handcuffed, from that apartment. That lasted for months. As for my renovation experience, here it is: I knew that my 2 bedroom apartment was going to be renovated but I was never given an exact date. So, one day I was woken up by construction workers ready to enter my room. I had to miss work that day to pack all my belongings. They're building a new bathroom in the master bedroom, the closet was teared down and most of my clothes and shoes ended up in boxes. I was not able to fit my bed in the smallest room because I have a desk and a small twin bed, so me and my boyfriend have to take turns to sleep on the floor. This little room is the only space we have to eat, sleep and work because everything else is cover in plastic, dust, and wood. I have been living in this unsafe environment for twice as long they said this would last, and it does not look like they're going to finish anytime soon. The construction workers show up at random times, in the last 2 weeks they only came 3 or 4 days at most, and only for a couple of hours, it is true I'm not even exaggerating. When they come, they have no problem with moving your personal stuff without your permission. Nobody communicates with you, one day I came home, ready to have dinner only to realized that the stove was gone. My food and dishes were scattered all over the place, ruin with dust and dirt. They've now started renovating other buildings without finishing ours. They simply don't care about the residents, all their promises are lies, do not trust a single thing they say!! Once you're here they neglect you, I've been trying to talk to the manager for days, she claims she's always busy and the front desk people (although nice) simply cannot answer your questions. We were given a $50 dollars gift card, but that doesn't even cover the extra money I have to pay in electric bills and my food they ruined. I am waiting to see if I will get a rent reduction but I would not be surprised at all if they're expecting me to pay full rent during this 2 months. I never thought I could be treated this bad, this is by far the WORST place I've ever lived in. I understand that renovations are messy but that's no excuse for management to handle this situation so poorly, and no excuse to treat residents and their belongings like trash.