By Chris Stefanile
, August 08, 2017
I am a recent move-in to Southwoods H&T apartments and I must say my experiences with the company have been overwhelmingly positive. I was pretty nervous considering some of the other reviews on here an other sites, but the majority of those reviews are from awhile back and I believe they must be making an effort to become a more reputable leasing company in Springfield, as all of my experiences have been professional and I love my apartment. I am not a shill for the company writing a good review. I am a real tenant who just moved to Springfield from Seattle.
I signed a "pre-lease" many months back. I had a TON of questions, and Kassandra was absolutely wonderful with quick and professional communication and always answering my questions in excellent detail. My apartment is roomy and was very well-cleaned before my arrival. There have been no signs of insects or other pests. My apartment has central air, which is great. I have my own wireless internet router in my apartment (included in rent), and the speed is very good for your basic internet needs (Netflix, etc...). The location of H&T is perfect for my needs: two blocks from campus, one block to a drug store and tons of cheap eats. Walking distance to downtown. I also really like that there is a great laundromat just a block away, so you never need to worry about competing for the machines in the apartment complex itself.
It IS a funky old building, and, as such, there are many quirks and odd noises in the vents and pipes. For anybody who has lived in an apartment in a city, this is par for the course, and it does not bother me at all (though it would bother some people). My next door neighbor is a smoker, which is a bit of a bummer since our little entry area reeks like cigarettes, but for the most part the smell does not enter my apartment. I also had some maintenance issue upon arrival, which I chalk up to the apartment sitting unoccupied for awhile. Nothing was serious, and Southwood has full-time maintenance people on site who were friendly and solved my issues in a reasonable amount of time.
I think Southwood has a bit of a bad rap online. I don't doubt that folks have had issues in the past, and perhaps at one time this reputation was deserved, but they have served my needs very well and definitely exceeded my expectations as far as the professionalism of the staff and the condition of the apartment. I would definitely recommend to anyone looking for a clean, no-frills apartment close to campus.
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