Hearthstone

This place is a dump! 4 mnths in and we moved out already! I had to call 911 because some man came to kick...

This place is a dump! 4 mnths in and we moved out already! I had to call 911 because some man came to kick my door in. Theres a tranny-prostitute across the way and her pimp or whoever is the one who kicked in my door. I will gladly show anyone my police report. The front office could careless! Also i was promised a new fridge when we moved in February, we are now in June and still waiting. Maintence man came in TWICE without permission to bring a new fridge only to have it taken out the VERY NEXT DAY! All without letting us know. ! This place is trash. Honestly. I have never written a review on where i lived because ive always been treated fairly except for now! Advoid this place at all cost trust me.!

I have never been treated with such despicable customer service. I called on Friday to inquire about available units since I'm moving soon, and...

I have never been treated with such despicable customer service. I called on Friday to inquire about available units since I'm moving soon, and was horribly greeted on the phone by some nitwit named Brittney. She sounded as if I WAS bothering her for business! Her rude temper and indifferent attitude completely turned me off all together. I have heard nice things about this place from friends who currently live there, but it didn't feel that way when I called for easy questions. This employee needs to be fired for treating possible tenants that way. I'm surprised they even hired a person like that! Must have been for affirmative action reasons; obviously another person who hates their job. I'm calling her cooperate office

For 7 MONTHS now our mailbox has been broken. When we asked the staff about it they kept asking if we had our mail...

For 7 MONTHS now our mailbox has been broken. When we asked the staff about it they kept asking if we had our mail forwarded never mentioning that the mailbox lock was broken and 3 buildings worth of people were having to pick up their mail at the post office. We moved in June 2017. It is now January 2018 and we just received mail that we needed in October.

For 7 MONTHS now our mailbox has been broken. When we asked the staff about it they kept asking if we had our mail...

For 7 MONTHS now our mailbox has been broken. When we asked the staff about it they kept asking if we had our mail forwarded never mentioning that the mailbox lock was broken and 3 buildings worth of people were having to pick up their mail at the post office. We moved in June 2017. It is now January 2018 and we just received mail that we needed in October. None of the women in the office were willing to help. The only one worth talking to and willing to help is Lindsey.

Highlights of our 1 1/2 years at Hearthstone: -Property manager trying to sue us over damage in our unit caused by their own pipes...

Highlights of our 1 1/2 years at Hearthstone: -Property manager trying to sue us over damage in our unit caused by their own pipes -Coming home on Easter Sunday to find a homicide investigation vehicle at the building next to ours, then finding a CSI vehicle at a different building about a week later -Downstairs neighbor's apartment being broken into twice in one week - one time, having his door kicked in -Our car broken into in broad daylight and over $500 of stuff stolen from it -Cockroaches dive-bombing into my food as I cook it and infesting every square inch of the apartment -Ghetto residents brawling in the parking lot at all hours of the day or night -Calling the police approximately twice a month over gunshots at night from a neighboring building -No courtesy officer or security despite the office and website claiming they have one -Hidden charges in the lease, and wording that basically says they can leave you with broken appliances in your apartment for 6 months and you're not allowed to get them fixed or break your lease -Lost my medical paperwork I had to go through a hassle to get because it's a "filing requirement" just so they would replace my AC unit -Tried to evict us for having a full-size washer and dryer in our unit despite the lease not saying anywhere that it's not allowed (yeah, we won that battle) -Everyone in the office is grumpy, new property manager Lindsey hides in the back so she never has to help anyone, and office staff acts like it's a burden to have to fetch your packages when they are the ones who require the carriers to leave them there -Expensive renters insurance forced on you -Overpriced rent for poor infrastructure, broken appliances and apartments that haven't been remodeled since the 1980's -Didn't even feel safe walking my dog during broad daylight due to crime and trashy characters loitering around -Frequently cut off water several days a week with no warning or indication of when it will be back -People here are so petty and ghetto they will literally steal anything, like shoes and fishing poles. -Frequent construction outside your bedroom window, including chainsaws blaring, at 8:30 in the freakin' morning -Require that you pay rent online through their stupid dysfunctional app that charges you fees for doing so -Maintenance never comes to fix anything. People are flocking out of here by the dozens. By the time we left we were one of the only people in our entire building still there. Avoid at all costs!

If you move here, you will make the worst mistake of your life. Summary: Overpriced, cockroach and wasp-infested apartments that haven't been remodeled since...

If you move here, you will make the worst mistake of your life. Summary: Overpriced, cockroach and wasp-infested apartments that haven't been remodeled since the 1980s, broken appliances, dysfunctional AC units, car and apartment break-ins common, police and crime scene units/homicide investigators here weekly, ghetto neighbors brawling in the parking lot, water cut off at random times several times a week, and horrible office staff who couldn't give two craps about you or any of the things I just mentioned. STAY AWAY! Highlights of our 1 1/2 years at Hearthstone: -Property manager trying to sue us over damage in our unit caused by their own pipes (according to their own employed maintenance man) -Property manager harassing the elderly tenant living below us, and many other residents, including us -Coming home on Easter Sunday to find a homicide investigation vehicle at the building next to ours, then finding a CSI vehicle at a different building about a week later -Downstairs neighbor's apartment being broken into twice in one week - one time, having his door kicked in -Our car broken into in broad daylight and over $500 of stuff stolen from it -Cockroaches dive-bombing into my food as I cook it and infesting every square inch of the apartment -Hornets waging war on all patios -Ghetto residents brawling in the parking lot at all hours of the day or night -Calling the police approximately twice a month over gunshots at night from a neighboring building -No courtesy officer or security despite the office and website claiming they have one -Hidden charges in the lease, and wording that basically says they can leave you with broken appliances in your apartment for 6 months and you're not allowed to get them fixed or break your lease -Lost my medical paperwork I had to go through a hassle to get because it's a "filing requirement" just so they would replace my AC unit -Tried to evict us for having a full-size washer and dryer in our unit despite the lease not saying anywhere that it's not allowed (yeah, we won that battle) -Everyone in the office is grumpy, new property manager Lindsey hides in the back so she never has to help anyone, and office staff acts like it's a burden to have to fetch your packages when they are the ones who require the carriers to leave them there -Expensive renters insurance forced on you -Overpriced rent for poor infrastructure, broken appliances and apartments that haven't been remodeled since the 1980's -Didn't even feel safe walking my dog during broad daylight due to crime and trashy characters loitering around -Frequently cut off water several days a week with no warning or indication of when it will be back -People here are so petty and ghetto they will literally steal anything, like shoes and fishing poles. -Frequent construction outside your bedroom window, including chainsaws blaring, at 8:30 in the freakin' morning -Require that you pay rent online through their stupid dysfunctional app that charges you fees for doing so -Maintenance never comes to fix anything because there is such high turnover because the people who work here are jerks and the property has gone to hell. We were once without AC for an entire weekend in the summer and a shower for five days. Several burners on the stove never worked since we got there, and our dishwasher might as well be removed because all it does is slosh dirty stinky water around. I could go on forever with all the problems of this place. I have never been so glad to leave an apartment complex in my life! People are flocking out of here by the dozens. By the time we left we were one of the only people in our entire building still there. Take this warning and avoid at all costs!

Headstone or heartless I think here is not only heartston but also but also hearless. Because there is 4 month we tell a lot...

Headstone or heartless I think here is not only heartston but also but also hearless. Because there is 4 month we tell a lot of cockroaches one day i saw it in my food. one day went my ear that sent me hospital. one day went in hair of my son.we reported in stead transfer me to another apt they sent pesd control and they every Wednesday put poison and again this problem go on.they are heartless just money is important not health of children people and insisted you must stay here until ending your contract.I want to complaint them for getting my deposit.

I viewed what is now my apt around early June. I liked it and really liked the community seemed quiet and clean. There was...

I viewed what is now my apt around early June. I liked it and really liked the community seemed quiet and clean. There was a great special going on and after viewing at least 10 other apartments, I knew none of them stuck with me like Hearthstone. I dealt mostly with Lindsay, the assistant property manager. I liked that every time I saw her she knew who I was, and to this day still does. I don't feel like I'm just SOME resident. Now for the important part, what it's been like living here. The day I moved in, I was beyond excited. I walked the apt quickly before going to pick up my kids and bring them home. I noticed a couple things and walked over to the office to tell Lindsay. She immediately got maintenance over. When I came back with my kids the maintenance man let me know my ac needed a part that wouldn't be available until Monday. I was upset to say the least, the thought of spending the weekend in a hot apartment made me quickly wonder if I had made a mistake. Let me tell you, I didn't. Maintenance set up a portable ac so that the kids and I were comfortable. It actually got so cold with the portable ac that we hadn't to turn it off for a bit. Monday I came home from work and my apt ac was working and all was fine. My apt is clean, and quiet. I can tell you I super hate cockroaches and I've seen only a couple through my time living here. Pest control comes and services at your request and leaves you a note letting you know. Recently cps energy came in with an apt. Rep and put new energy saving light bulbs. Parking is great, and management is making upgrades to the property all the time. The pool is smaller than I've had in the past but I absolutely love that it doesn't get crazy or loud. I don't really hear my upstairs neighbors at all which is great. As for utilities, I have not paid more than 58 dollars a month on electricity, and no more than 40 on water and I have 3 kids in a 2 bedroom, 2 bathroom apartment. I think that's pretty awesome considering I'm always washing and drying. I really do feel we had a rough start with the couple items that needed tending to when I first moved in, but the staff here at Hearth stone quickly changed that. I am happy and my kids are happy. I would definitely recommend living here. I'm super close to everything and the medical center above all.

Cockroach infested, I sprayed and sprayed MYSELF because they wouldn't and I still found cockroaches every single day, then when you request anything to...

Cockroach infested, I sprayed and sprayed MYSELF because they wouldn't and I still found cockroaches every single day, then when you request anything to be done it's NEVER done, the apartments themselves are disgusting, old old smelly carpet, mildew smell. The apartment above me caught on fire, and my apartment filled with smoke and none of my smoke alarms worked. Then when I finally moved out the lady at the front told me that they didn't have time to do a walk threw with me so they would do it later and let me know if everything was good, never did. And then charged me 1300 to bill collectors because they didn't do the walk threw with me. I guess it was my fault for trusting what she told me. What ever you do don't live here. They are just greedy lazy people.

Outside is clean and quiet and there is great sunlight coming in to my apt. It's great I won't mind renewing my lease when...

Outside is clean and quiet and there is great sunlight coming in to my apt. It's great I won't mind renewing my lease when it's up, btw the office staff is great keep up the good work.

For all u cockroach and stray cat lovers this complex is definitely for u! All the stray cats u want are around building 6....

For all u cockroach and stray cat lovers this complex is definitely for u! All the stray cats u want are around building 6. Well u get what u pay for right? Both managers are fake so be careful when u bring a concern or complaint to their attention. They'll hear u out go through the motions and pretend to care but weeks later you'll find out nothing has been done about ur complaint I found out the hard way lol. Now they do have 1 hard worker that's manager quality in my opinion that goes by the name Gizel I think that's how u spell it. Poor lady is always by herself when I walk into the office. Both managers are either off or hiding in the back office lol they are a big joke I tell u. Surprisingly that Gizel lady actually gives a damn about ur complaints and does something about it. I hope her hard work pays off soon one day and she gets promoted..

Wonderful apartment complex! I have lived here for a year and am in the process of moving into a bigger unit with another year...

Wonderful apartment complex! I have lived here for a year and am in the process of moving into a bigger unit with another year lease. They do work with broken leases and paid off evictions - you may just need to put down more to move in. I found this apartment through an apartment finder group due to my previous rental history after divorce. I have NEVER had problems with the office staff. Every time I have had an issue, they have been kind and willing to work with me to get it resolved. Just remember to treat the staff how you would want to be treated ;) The maintenance crew is wonderful - I had some issues with my air conditioning and when the guy came to fix it, he noticed I needed an aerator on my bathroom faucet and did it for me without asking. Sounds so simple but meant a lot to me because he cared. All my other issues have been resolved in a timely manner. Units are kept clean, grounds always are kept clean. It is quiet. Most people think apartment complex and think of it being noisy but that definitely isn't the case. The pool is pretty awesome, too! It isn't unusual to see families out there BBQing. They will even invite you to join them while you are out there. I have never used the laundry facility there - I have always used a laundry mat up the road with high capacity washer and dryers but the ones on site looked nice/clean.

I'm rating the Hearthstone apartments with a 5, being that they were able to assist me with getting an apartment (the actual apartment I...

I'm rating the Hearthstone apartments with a 5, being that they were able to assist me with getting an apartment (the actual apartment I was shown) by the end of this month. Thank you Hearthstone stone staff!! I was extremely pleased with the outstanding customer service I have received thus far! I did have to pay an extra fee, but I am completely understanding bc I have a broken lease. I will definitely keep y'all updated with my experience here at the Hearthstone apartments.

I have to admit this place is comfortable. I took someone lease over for two months, it close to work and clean. Recently I...

I have to admit this place is comfortable. I took someone lease over for two months, it close to work and clean. Recently I had a issue wit my a/c, Kim was able to get someone out here ASAP. I was surprise that when I got home all was good with the a/c. I would re-new my lease; however, this place it a little to small for me and I'm in the process of closing at the end of the month on a home. I've read some comments about the staff not being helpful. Just like us they are busy but if you ask nicely and be patient, they can resolve your problem. .Jrios *** update**** Closing is being delayed, worried that I would not have a place to live between the end of July and expected closing on the 14th of August....I discuss my issue with Kim in management, she was awesome on making arrangements with me. Thx again!

I have been a resident here for 5 years now and have not had any problems. The staff is always friendly and complete all...

I have been a resident here for 5 years now and have not had any problems. The staff is always friendly and complete all work orders promptly. I have recommended family and friends to live here and I'm happy to call Hearthstone home.

... the things I could say wouldn't even cover everything i have been through!!! EIGHT water leaks!!!!!!!! EIGHT!! we pay monthly pest control and...

... the things I could say wouldn't even cover everything i have been through!!! EIGHT water leaks!!!!!!!! EIGHT!! we pay monthly pest control and yes i still get cockroaches in my apartment! Don't even bother calling maintenance cause they will take there sweet ass f**king time or half a$$ the fix!!! I called Adara Communities and they wont even help me with this crap, its like all they wanna do is f**ck you in the a$$ for all your money! DO NOT LIVE HERE!!!

I have lived here for 3 months. The apartment office staff has addressed every concern I have had. The maintenance people are great and...

I have lived here for 3 months. The apartment office staff has addressed every concern I have had. The maintenance people are great and extremely hardworking, and responsive. Unfortunately, I have to move because I am moving to Washington DC for work reasons. I hope that my next apartment is half as nice as this one.

DON'T WRITE BAD REVIEWS FOR THIS PLACE OR THEY WILL REFUSE TO GIVE YOU A RENTAL VERIFICATION WHICH IS AGAINST THE LAW AND THEY...

DON'T WRITE BAD REVIEWS FOR THIS PLACE OR THEY WILL REFUSE TO GIVE YOU A RENTAL VERIFICATION WHICH IS AGAINST THE LAW AND THEY WILL SAY ITS BECAUSE YOUR REVIEW IS UNFAIR- WHICH I MIGHT ADD IS AGAINST THE FAIR HOUSING ACT. SO DEFINITELY CONTACTING CORPORATE!!! BUT STILL WORST PLACE TO LIVE! Do not respond to work orders promptly. They fix everything at bare minimum if you can even consider what they do fixing anything. Reported problems multiple times AND even had the office sign a work order I had to create TWICE and still nothing fixed. ANTS! yet we pay a monthly fee for pest control that does not help what so ever. HORRIBLE! Not even the maintenance mans fault. It is all the office. They are VERY rude. Pretend they are taking notes and going to fix stuff just to throw away what you told them as soon as you leave. Would not fix issues but would not let us out of the lease and then keep my security deposit?!?!?! DO NOT MOVE HERE!! Talk to people you see walking around outside and ask their opinion.