Fountainhead Apartments

I liked the convenience of the location, always available parking spot, and usually quiet. But as time went on I repeatedly had roach infestations....

I liked the convenience of the location, always available parking spot, and usually quiet. But as time went on I repeatedly had roach infestations. It was not me because I was hardly ever there and when I was I cleaned my space. My neighbor mentioned that she had bed bugs in the initial apartment they had assigned to her and they only lowered something like $10 a month for another apartment. Now that I've moved out, they are charging fees. Not worth it.

Yes I know it is long review to read but trust me when I say this, I am doing everyone a favor. This complex...

Yes I know it is long review to read but trust me when I say this, I am doing everyone a favor. This complex instills complete incompetence when managing it's units and tenants. I will give you several examples of the poor management and poor maintained units I have dealt with here: First issue: When I visited this complex before I signed a lease I was shown two bedroom apartments that they had and floor plans. They quoted me around $700+ per month for rent. The complex was a bit dirty and beat up but for that price I was willing to put up with it for that price. I signed an one year lease for that amount for a two bedroom unit. On move in date, I pick up the keys to my new unit and was ready to start moving in my stuff as my previous apartment's lease had just ended, to realize I had the keys to a single bedroom unit. I thought they must have made a mistake in handing me the wrong keys but as I went back to the front office and talked to the workers they had stated I had signed a lease for a one bedroom unit...I advised them that I was never interested in a single bedroom and never even looked at single bedroom unit! They then realized they made a mistake and tried to find me a two bedroom unit. They were able to find an unit a few days later while I had to stay with friends. When I went to get the keys to the 2nd unit they told me that I would have to pay a higher monthly rate for rent....I was livid! They raised the price to about $900/ month. They were un-willing to honor the price they quoted me before (I should've realize then that this was going to be a huge mistake leasing here). Second issue: Months go by and I notice my rent is being charged a lot higher than what it was at the beginning of the lease when I first moved in. I go to the front office and speak to the business manager (Nancy Morgan) who told me that I cancelled my CPS account and was paying an extra $50/month for "vacant service fees". I advise them that I did no such thing and have no reason to cancel it as I had auto-pay turned on for my CPS bill. Nancy was adamant that she cannot cancel anyone's CPS account and that it had to be done on my side. I called CPS and they investigate and they found out that an email was sent by the complex to cancel services for my unit #. I relayed the msg to Nancy and she says that is false. We 3-way call CPS and they tell Nancy the date/time an email was received and she searches her Sent folder and finds the email sent by her...I was charged $50/month extra for 4 months. They removed the surcharges months later. If I hadn't checked my rent amount that was on auto-pay then this would've continued on for who knows how long. Another instance where this complex tries to "nickel and dime you". Third issue: On my last month's rent, which was pro-rated, I turned off auto-pay and paid by money order. I dropped off a money order on the first day of the month and a few days later I was charged for a FULL month's rent from my checking account. I went down to the front office AGAIN and talked to Nancy Morgan AGAIN and they weren't sure what happened but explained that the auto-pay is managed by a vendor that they hire to take care of payments. Nancy advised us that we could stop-pay with our bank before the payment clears since it would take them 30+ days to issue a refund back to me. I advised her that I would be charged a $50 stop-pay fee from my bank. She said there was nothing they could do about that and didn't want to credit me that $50 back. She mentioned that I would be charged a $50 fee for a payment not going through also by them. She stated this would be waived but when I looked at the move-out charges statement they sent me after I moved out the charge was still on there among other bogus charges. Which brings me to my fourth example. Fourth issue: I received the move-out statement about 3 weeks after I moved out and they charged me for a new carpet, cleaning charges, cabinets, and the extra $50 fee for having a payment cancel on their side. I rented a steam vac and removed ALL stains on the carpet. The carpet looked new when I was done cleaning it. They sent me pictures of the carpet which showed stains under the rug. I advised that the location of the stains were from a water leak in the ceiling when it rained and dirty water would drip on carpet and that is how it must of stained. They were again un-willing to work with me and kept trying to "nickel and dime me". I asked to be contacted by the regional manager, Lisa, to discuss my experience and dispute these charges but Lisa did nothing and did not care at all. She claimed those stains were from animals. I am allergic to dog/cat hair. She stood her ground and was not willing to remove those charges. I told her I don't mind paying the extra $50 cleaning fee since I didn't clean the tub and tub tiles that well but she wouldn't budge. I also mentioned the extra $50 fee for the stop-payment I incurred and the $50 charge that they were charging me on their side too but she said it wasn't their fault since it is managed by a vendor. I told her that her company hired that vendor and her company is responsible for that vendor's actions ultimately. Her response was they were charged $50 from their bank when we stopped a payment and that we were charged $50 from our bank so it is even... Fifth issue: The units and property are poorly maintained. The insulation in the units are poor. In the summer, my electric bill was $350 a month. I set the AC to 80 when I leave for the day and lower it down to 74 when I go to sleep. The AC runs all day despite the temp I leave it at. It stays at 81 degrees with the AC running and does not get under 80 till the sun goes down. The plumbing is rusty and causes the water to be a nasty color. The gates hardly ever work. I have been locked out of the complex completely since the main gate call box was not working and I could not buzz myself in. I had to wait for almost a hour for another tenant who has a key card or remote to open the gate when I got home late at night. A girl was raped in another apartment building of mine and I believe the criminals who did this were able to enter the complex easily without any security due to the gate being broken and being permanently opened. There are more smaller things that I could list that is wrong with this complex but it will take me too long to type out. I hope this review demonstrates the ineptness this complex instills and helps you with your apartment shopping. By the way, I have had lived through several complexes through out my life and this is the first time ever I have experienced something like this before.

I've been here for a few months now, and haven't had any issues. Clean apartments, great location. Having 3 hot tubs available, 5 pools,...

I've been here for a few months now, and haven't had any issues. Clean apartments, great location. Having 3 hot tubs available, 5 pools, makes me feel like I'm on vacation when I'm home. The people at the front office have always provided me with great service. You can tell that they care about their tenants. Also, the neighbors I've met seem nice.

The leasing office at Fountainhead is outstanding, Lindsay was very helpful in answering all of our many questions and was super friendly. She made...

The leasing office at Fountainhead is outstanding, Lindsay was very helpful in answering all of our many questions and was super friendly. She made the move in experience easy and we love the apartment as well!

Michelle has always been super helpful! We're sorry to go. For prospective tenants, rent and maintenance requests are very convenient online. Someone almost always...

Michelle has always been super helpful! We're sorry to go. For prospective tenants, rent and maintenance requests are very convenient online. Someone almost always came the next morning whenever I put in a request.