Bent Tree Apartments

Do not move here this is the worst place I have ever lived, I moved here and it took them 4 months to paint...

Do not move here this is the worst place I have ever lived, I moved here and it took them 4 months to paint my bathroom when they said it would be done before I moved in the tile in my bathroom wall was falling tile by tile my whole wall was off only the sheetrock was up it took 2 months to fix it. There is no lights you have to provide your own lamps in the living room and bedroom the only light is the kitchen and dining room they were dark it took them a month to change the lights in my kitchen to brighter lights the hot water is always off and the water bill is redicridiculously high. My AC has a mold smell management has excuse after excuse to prolong to correct any maintenance problems this place is horrible I keep my place clean but still there is a roach problem do not move here you will regret it just read the reviews for yourself obviously you can be the judge yourself.

PLEASE READ!!! I am current resident. I am a college student at UTSA and I am leaving this review to try and help someone...

PLEASE READ!!! I am current resident. I am a college student at UTSA and I am leaving this review to try and help someone from making the mistake in moving in these apartments. I just want to point out some things that myself and other tenants have been going through. 1st is the infestation of roaches in all of the apartment units. I have been here for 8 months and have not seen one pest control person come out and they charge you for pest every month. 2nd my A/C unit, that I have been without since March of this year. Today 7/23/2018 San Antonio hit a high of 109 degrees, so you can image how hot my apartment was, yes, 95 degrees in here. It has gotten so bad that 5/7 days I am somewhere that is not here. It saddens me the way these people treat us, like we are an inconvenience to them. Please avoid giving your money to these slumlords! I don't usually leave bad reviews or any reviews at all, but if I can help someone with this review I will continue.

The review that you see below was my initial experience with Bent tree apartments. It got bad eventually, the management changed,they fired the old...

The review that you see below was my initial experience with Bent tree apartments. It got bad eventually, the management changed,they fired the old employees and it was practically impossible to deal with the leasing office. I moved out of here in July 2017 ,not sure if it has gotten any better ever since. ............................ These are great apartments in a great area.I have been a resident here for 2 years.Whatever I need, in walking distance.It is a well kept and peaceful community. The office staff are always friendly . Deanna Shepard the leasing consultant is very helpful,always greets you with a smile ,patiently answers all your questions in detail and is quick to attend to any problems that arise.

Current management - Worst management... I wish I could have rated them -5 but putting 1 star is important to submit the feedback. I...

Current management - Worst management... I wish I could have rated them -5 but putting 1 star is important to submit the feedback. I lived in Bent Tree apartments for 3 years. I liked the place quite well because the management when I entered the apartments was really good. Management kept on changing with time but the current manager is very misbehaving and rude. Please DO NOT believe what he says. They treat you very nicely when you are going to rent an apartment but when you are going out, they are worst. The office staff will tell you something at one time and later they will deny on what they said. Below are few of incidents which made my experience wost with them. I had to extend my lease for few days at the time of leaving and I asked them if I should pay my rent as usual (on 1st of coming new month) and if you would pay the balance back to me or i should pay the whole balance on the day i am leaving. The leasing attendent said it's fine if you pay it while leaving coz that would be easier. And on the day I needed to leave, they asked me to pay the late fee for all the extra days I lived in saying that you didn't paid your rent on 1st of the month. When i went in their office to discuss the same, they initially denied on everything. And when I tried to put my point there telling them everything what I was told, Mr. Manager asked me to leave his office and said - DO NOT go by our words. My words has no value. Shame on such man whose words don't have any value. Another incident: I called the management for a final inspection of my apartment before I moved out so that we don't have any conflicts later. Manager came and I showed him the broken patio blinds and told him that I will replace them all before I move out. He said that since I am moving out, I will have so many things to take care. So he can get it fixed for us because these don't cost much. He said that one box of 68 blinds cost 65 dollars only and one blind will barely cost you 95 cents. We will just charge you accordingly depending on how many blinds are broken. I thought how nice this person is but I was WRONG. Guess how much I was charged for each broken blind.... $5 each...... And when I called in to discuss the same, Mr. Manager said we need to charge the labor cost as well which he never told us at the time of inspection. I said I understand that you are charging labor cost but do you really think hanging 9-10 blinds in their place is such a big effort that you are charging $50 for it. And then he again went into blame game. I will never ever recommend Bent Tree San Antonio to anyone until the management change again and you get to see some nice people in management there. And if you are still thinking about it, read this as well. Apartments are full of roaches, every 2nd day, there is a water problem either hot water or entire water supply is cut. Maintenance requests are never taken care on time no matter how urgent you think your request is.