Belleza At Cresta Bella

I just stopped in to look at this complex because it looks very nice online and their prices/location is perfect. Our move in time...

I just stopped in to look at this complex because it looks very nice online and their prices/location is perfect. Our move in time was very flexible but we were looking to move in around December. Even though I repeatedly advised the leasing agent of this she kept showing me places available in three days. I advised our budget was around $1200.00 she proceeded to show us units for over $1600.00. The units themselves look very nice but I was very turned off by the pushy sales tactic. also while I was there a few people who were moving in/ live there came in with complaints and I did not like how the leasing agents were responding to them.

I personally love living here, but the management team is absolutely rude and terrible. The main manager Liz is awful at her job, she...

I personally love living here, but the management team is absolutely rude and terrible. The main manager Liz is awful at her job, she has HORRIBLE customer service and I wish the Belleza community would get rid of her. I recently was in my apartment minding my own business at 9 A.M on a Tuesday morning about to leave with my dogs to go out of town and I hear maintenance making noise and cleaning another apartment next door. Next thing I know Liz BANGED on my door asking me what my dog kennel was doing outside of my doorway ( I had put it out there not 5 minutes before I was about to leave). Point is she did not just knock politely which I wouldn't have minded even at 9am, but what if I had been sleeping?!?!???!!! I do not understand the harassment and horrible tones this lady has given me since I started living here over a year ago, when I have been nothing but polite, clean, cooperative, and understanding. As someone who pays a bunch of money to live here I think I deserve some respect and privacy ... nothing a note or a brief call at decent hours couldn't fix for something SO small! Like I mentioned I love living here, but myself and many other neighbors who have moved had been because of her and the other management team along with outrageously priced apartments which aren't all that nice.

Belleza is actually alright. I read all of these bad reviews and honestly some of them were pretty dramatic. Everyone's experience will vary but...

Belleza is actually alright. I read all of these bad reviews and honestly some of them were pretty dramatic. Everyone's experience will vary but don't let the bad reviews fool you. It is not perfect but thus far I've had an overall reasonable experience. Only complaint is the nearby construction has sent little critters up to our apartments. If you live on first floor, expect spiders and such. Not sure what to expect during the summer months. I like that the fitness center is 24 hour. I enjoy the pool area and cabanas even during the cooler months because the sunsets are breathtaking. It is pretty quite most days. Weekends my neighbors get rowdy but it usually dies off by midnight or 1am. I hope that anyone who considers moving here is a good driver because everyone seems to run stop signs and speed. Children live here. I don't have any kids but I see them every morning walking down the hill to their bus pick up, so be mindful that we don't live on the autobahn.

First impressions are everything. When I first came into the leasing office with my roomate we weren't greeted right away which was fine, I...

First impressions are everything. When I first came into the leasing office with my roomate we weren't greeted right away which was fine, I understand people may be busy. Once greeted I felt like were not being taken seriously by the leasing staff at the beginning of our conversation. Everything I was asking for was being ignored, and when we asked to view a 2 c or 2d and any 3 bedroom apartments another lady just bluntly said "no we don't have that available". I then asked for deposit information right after we were asked where we work. Once we told the staff where we worked the attitudes changed. We were interested in these apartments, and we were wanting to try again, but we have decided not to.

Let's start with the positives, this complex is located in a convenient area, easy access to La Cantera, The Rim, Six Flags, UTSA, and...

Let's start with the positives, this complex is located in a convenient area, easy access to La Cantera, The Rim, Six Flags, UTSA, and so on. The view (if you get lucky enough to get placed in a good building-there are A TON) is very beautiful, though I have to comment the area is very up-and-coming so you may luck out, or you unfortunately may have a parking lot view, or a view of newly developing construction site. The pools are gorgeous, there are two. They are well maintained. The gym is nice, small and simple. The community center is also very nice and clean. And that's where it stops. First day we moved in we had an encounter with a snotty resident. Everyone is so rude, every resident I came in contact with. Our upstairs neighbors were neighbors from hell, the worst you could ever imagine. Stomping, parties, talking very loudly (you can hear them through the ceiling) BUT MOST IMPORTANTLY my apartment always wreaked of Marijuana. I put in a maintenance request asking to check my vents (because that's quite embarrassing when I have my family over) and did NOT accuse anyone in particular of smoking. Maintenance came in, checked vents, checked pipes, told me he couldn't find the source and to "Try closing your vents." DON'T YOU THINK I ALREADY TRIED THAT?! That's literally all the help I got, congratulations, you're paying almost $2000 a month for this "luxury apartment", hold your tongue in hopes the smell will go away, finally say something, and pretty much get the middle finger. Thanks. I own an SUV and a motorcycle, the parking situation here is LITERALLY NIGHTMARE-ISH! So by default I squeezed my motorcycle and SUV into one parking spot to be considerate of other residents, that was until people started squeezing their cars next to my bike!!! NO SIR! So disrespectful, a motorcycle is a vehicle and needs to be treated as one, I don't squeeze my bike next to your car, I deserve the same respect, so of course I then start taking up two spots (Which I'm entitled to, I registered BOTH my vehicles with the apartment when signing my lease) and I get approached by a resident who ended up parking his motorcycle next to mine in the same spot, no big deal. It's a bike, they won't mess up mine, I won't mess up theirs. So this Motorcycle owner approaches me in the parking lot (he was with a group of guys and fell back, I guess to confront me, the group of guys proceeded to run upstairs to the patio to watch..THEY WERE MY AMAZING UPSTAIRS NEIGHBORS!!) He then went off on me, telling me I was f'd up for taking up two spots, so on and so forth..I'm an 120lb girl, and this guy is cussing at me while all his guy friends are watching from their forth story view. After that encounter, I noticed they got louder, stomped harder, followed me, harassed me.. For how loud our upstairs neighbors were we never said a thing, I never "told on them" for harassing me. When I got someone to take over my part of the lease, I let the front office know everything and I was told, "Oh we know them, they're really cool guys. Another resident complained about them and they assumed it was you, but yeah they're cool, we're all close." Are you serious? So know if you're friends with the front office, you can get away with anything! I have a dog (6lb yorkie) who goes everywhere with me because I have very bad anxiety and panic attacks, my last weekend there I was taking advantage of my last day at the pool and had him there with me on a leash, a resident complained and got us kicked out even though he's a therapy dog. They have two dog parks but the fences are too wide so they're usless because he can walk right through the posts! Finally after a long 4 months I got someone to take over my lease. Tell me why I just received an email telling me I owe a $150 fine for sticky stuff on the door that was there when I moved in AND we wrote on the sheet the first week saying it was like that when we got there. They're charging my ex roomates for something they DID NOT DO. THIS PLACE WILL SUCK YOU DRY OF YOUR MONEY, THEY DONT CARE ABOUT YOU OR YOUR COMFORT.

Staff is extremely rude!!! Apartments are cheaply made and you can hear every single noise. These apartments look nice on the outside but trust...

Staff is extremely rude!!! Apartments are cheaply made and you can hear every single noise. These apartments look nice on the outside but trust me, don't waste your money on this poorly constructed apartment building. As much as they charge for rent you would think the service would be great but no, this is the worst service we have ever received and we are so glad to be out of this place.

To start- I expect a much higher level of service when you're spending over 1600 a month on rent. My guy and I have...

To start- I expect a much higher level of service when you're spending over 1600 a month on rent. My guy and I have been renting at this apartment complex for over a year, and have just extended our lease (only because we don't plan on apartment living much longer). Out of all the experiences I've had with maintenance I have not had a single positive one. I have been yelled at on several occasions by a younger maintenance worker and told that I couldn't be helped because he was getting off shift (which is a great thing to say to tenants who work in EMS) it seems as though whenever we cross paths he goes out of his way to be disrespectful towards me and it's becoming borderline uncomfortable. Parking is a huge problem, we've had several cars parked in front of our garage late at night leaving me nowhere to park when getting home from work- this is why we are paying for a garage in the first place. People also enjoy parking along fire lanes, which really annoys me. When calling after hours numbers a majority of the time no one answers, and Texas lawman told me they don't make visits to the apartment after 4 pm!! When we extended our lease, I asked to see a breakdown in our rent (with rent, garage, cable, and discounts shown) and the office manager said they don't provide those to tenants- this on top of how over the top rude they are should have been taken that as a big huge no no. Our apartment is cheaply made, but it's our home and we enjoy living in our little niche. However, when you exit the doors you encounter dog poop on the concrete, trash which hasn't been picked up all week, and rude workers. If you have a dog you would enjoy the dog park! Lots of nice ladies and friendly dogs nearly every single night.

I absolutely hate living here. Pros: Beautiful complex. Palm trees, nice stone, nice cars to look at in the parking lot. Bamboo floor, cabinets...

I absolutely hate living here. Pros: Beautiful complex. Palm trees, nice stone, nice cars to look at in the parking lot. Bamboo floor, cabinets and counter tops are stunning. Pulls women like none other. Cons: EXTREMELY overpriced. Maintenance takes forever. You'd think for how overpriced it is they'd be on top of that. No weather stripping on my door so bugs constantly get in. Paint job is awful. Window was leaking for I don't know how long. The staff is meh, but the little gay dude that answers the phone is beyond rude. A good amount of the people that live here are pretty stuck up. I had les problems at the last apartment I lived at and it was half the price. I don't recommend living here, especially when you can rent a house for less than a months rent here.

This place is absolutely amazing. I have been living here for two months and I have absolutely no regrets whatsoever! I will admit it...

This place is absolutely amazing. I have been living here for two months and I have absolutely no regrets whatsoever! I will admit it is a bit overpriced, myself renting out a two bedroom for almost $2200 a month. But when you take into account how responsive the front office staff is to any problems that arise (which are very few), how quick maintenance responds to your issue and how beautiful the pool is You begin to realize that it really is completely worth the price. If you can afford it, I would recommend this apartment complex without reservation. The clientele here are definitely upper-middle-class to high-class income tenants... I saw a Ferrari leaving the complex the other day. The grounds are kept very clean and for the most part pet owners pick up after their pets. This review is not endorsed by the front office, I am a real tenant and a real customer and not affiliated with the staff in any way or being rewarded for posting this review whatsoever.

BEWARE! if you are looking for good apartments these are not it! front office staff SUCKS for lack of a better word. dont be...

BEWARE! if you are looking for good apartments these are not it! front office staff SUCKS for lack of a better word. dont be fooled by the nice pool and good views because that is all you will get at these over priced apartments we are currently renting a 1 bedroom one bath for $1600 a month and HATE IT and thats that we have a beautiful view poolside apartment! dark hardwood floors get dirty VERY fast and security guards take their job WAAAY to seriously weve complained about an overly aggressive security guard and so has every other resident around us and front office staff could care less they say "weve already addressed it" and thats it. this over aggressive security guard has called SAPD TWICE on families that were "laughing to loud" at the pool and will also verbally abuse you as he walks by we dont even feel comfortable living here anymore and its not just us other residents we have spoken to have the same issue with this security guard and did i mention he drives around in an obnoxiously VERY LOUD beat up old chevy truck that wakes us in the middle of the nite as he drives around throughout the complex in his death machine from hell as he stalks everyone waiting to point a flashlight in your face? did i also mention our apt didnt even come with washer or dryer? if you want a luxury apartment thats worth the money these are NOT THEM! save yourself the 1 yr lease MINIMUM and dont get stuck like we have we regret it! so many other bads to list but dont feel like writing a book.