Hanover North Broad

Many of these reviews are fake. Here is the thing about Hanover- the apartments are BEAUTIFUL. The management needs a lot of work. Packages...

Many of these reviews are fake. Here is the thing about Hanover- the apartments are BEAUTIFUL. The management needs a lot of work. Packages are left strewn about the building. Frequent issues with the Luxer package system. Parking is a free-for-all. If you have a dog-walker or cleaning person they have to jump through multiple hoops just to enter your apartment. They won't issue you a spare key. There is no way to deadbolt (or latch) lock your door at night. A crazy maintenance person or anyone else with a master key could enter your apartment at any moment. Elevators are frequently locked-down. You can't reserve the freight elevator unless the leasing office is open. You are only allowed two guests per apartment in the common areas. The grills don't get above 350 degrees. Common area TVs are frequently broken. Trash rooms are not well kept and cause the entire hallway to smell. They have government contracts with Middle Eastern countries that send families to live in the apartments for just a few weeks at a time. Unfamiliar people always coming and going. No neighborly atmosphere.

Words cant describe how poor the management of this building is. I dont know whether its incompetence or criminal, probably somewhere in between. I...

Words cant describe how poor the management of this building is. I dont know whether its incompetence or criminal, probably somewhere in between. I live here and getting someone to actually care about your problem is impossible. I rented a storage unit and my stuff was either stolen or lost. They brushed us off like it was no big deal. I wont leave a 2 page review since no one reads them but think 5 times before renting here.

Definitely one of the worst places I have lived at when it comes to claiming to be a luxury apartment. Maintenance requests never get...

Definitely one of the worst places I have lived at when it comes to claiming to be a luxury apartment. Maintenance requests never get addressed within 48 hours, sometimes not even a week. The stairways smell of pee and do not get cleaned. If you tell the leasing office that the knob reader on one of the entrances needs fixing, it doesn't get fixed, even after a month. When there is a power outage, all the entrances to the building get locked and there is no way to enter the building. I could go on. They do a good job selling this place to you, but after you are in, it's pretty bad. I would never recommend this building to anyone. For the rent I am paying, I could probably do much better at other places. I honestly gave myself over 2 months after moving in to review, but the maintainence genuinely sucks.

BE CAREFUL: GOOD APARTMENTS; INCOMPETENT SALES TEAM. My wife and I toured the apartments in mid-March '18 and shortlisted them. The apartments were newer,...

BE CAREFUL: GOOD APARTMENTS; INCOMPETENT SALES TEAM. My wife and I toured the apartments in mid-March '18 and shortlisted them. The apartments were newer, spacious, modern-looking, and had decent amenities. We met Ian from the sales team and he pretty much 'sold' the apartments to us. He asked us to fill an online application and make a refundable deposit. While filling the application, we realized that the $500 deposit was refundable but not the $150 application fees, which we pointed out to him. He gave us his word that if we like some other place over this, we could give him a call in 3 days, cancel our application and GET ALL OUR MONEY BACK (including the application fees). This was a red flag since the application suggested otherwise, but we still bought what Ian promised. We left the place to our other appointments. 2 days later we decided to visit all our shortlisted apartments again, to check if our furniture would fit etc. Since Ian wasn't around we met another sales associate who let us tour the apartment, it was during this discussion that we realized that Ian did not inform us about a fixed amenities fees (about $300) and a monthly convenience fees ($20-$30). It seemed odd but we didn't read too much into it. On the 3rd day we had a change of plans and decided to move a month later than earlier decided. We called Ian, explained the situation and asked him to refund our deposit and he agreed to do so. 2 weeks later we reminded him again and he said it should be on its way. About a month later, we received a check for just $500. We tried contacting Ian and reached him on the 3rd attempt (would never be available in the office). We asked him about the remaining $150 and he said refunding the application fees would be an exception so it wouldn't come with the deposit check, he informed he'll remind corporate again and we should expect another check in 2 weeks. Another 3 weeks passed and we tried calling Ian again, to no avail. After a few attempts we explained the situation to Chrissy in the sales team and we were told that we would not get our $150 back at any cost, as per their policy. We informed her of our conversation with Ian. We were told that Ian (again, their employee) made a mistake and we wouldn't be seeing that money. We asked her to put her manager Rebecca on the phone, but Rebecca apparently refused to get on the phone with us. At one point we were asked to be a little more courteous in our conversation (again, a realty firm took money under false pretense from a bunch of students, and they asked us to be courteous). We followed-up but nothing happened. Bottom line - be careful of the sales team, do not believe in their rosy tales, only believe the black letter and check about all hidden fees and charges. We ended up renting the Metropolitan on 15th & Arch, great place, should check it out!

My fianc and I needed to find a place to live as we recently moved from Houston and we are very grateful for having...

My fianc and I needed to find a place to live as we recently moved from Houston and we are very grateful for having met Chrissi. Although we were unable to physically view the apartment prior to moving to Philadelphia, Chrissi was very helpful in providing us with all the details we needed, several options for homes, and various virtual tours throughout the property. She was patient, professional, knowledgable, and very courteous. Although we were initially looking at other properties in the area we decided to go with Hanover North Broad solely based on the service provided. Thanks again Chrissi! As for the property, it has a good overall feel to it as a new property. It's in a great location and we haven't had any issues. Overall 5 star. And contrary to a previous post from another stating they were solicited for a review, this review is 100% authentic and unsolicited.