West 20

Staff is comprised for college students who are just looking for a pay check and do not follow procedures. Sounds easy and great, except...

Staff is comprised for college students who are just looking for a pay check and do not follow procedures. Sounds easy and great, except it screws over the tenants. The result is I was changed repeatedly for things that were processed incorrectly by the staff. A year after I moved out, debt collections has notified me that West 20 charged me fees and never notified me. Of course there is no paperwork on file, every member of the staff is new because no one stays longer than 6 months. The exception is Kayla, the regional manager. Shes sweet and easy to work with. However, Ill never recommend this complex to anyone if they value there time and money.

Its been 2 years since I left West 20 from my 2/2 apartment and I've gone back and forth about posting this review several...

Its been 2 years since I left West 20 from my 2/2 apartment and I've gone back and forth about posting this review several times and today I felt it needed to be heard. I lived there for 2 years before I left in November of 2016. The complex is great as far as location, very convenient to get to UF, the grocery store, and the other shopping area is a quick 10 min walk or 5 min drive to Archer Plaza. The community staff and maintenance team were always helpful, nice and great to have around probably the best part about living there to be honest. I can not say the same about the leasing staff. Since I moved in in 2014 (when the complex was still the Estates) the leasing staff has gotten worse every year. They are unprofessional, unhelpful with roommate issues, and are really only concerned about you paying your rent on time. The rates increased from around $500 for the 2/2 to about $650 when the Scion company took over and the complex changed to West 20. One thing I liked about the Estates is they offered previous tenants a lower rate the next year if they were going to continue leasing, West 20 didn't provide any deal like that other than raising the rent by $150. Personally the renovations and change of appliances and furniture wasn't quite worth the $150 increase in rent in my opinion, on top of the change with the utilities, and its definitely not worth the hassle for dealing with the leasing staff. To make my long story below short, you can find better complexes to live in for a better price and with better main staff (location may not be as close but better is out there). This story is just one example of why I left the complex because the leasing staff was very unprofessional when it came to complaints. The property manager was also never on site for weeks at a time. I've had 3 different roommates during my 2 years of living in the same building, the last one being the worst. My matching has always been with quiet and very clean roommates but the last one was not the case. Jason, the last leasing manager working there when I was a resident and he made it a mission to bring my roommates complaints to me, going as far as to chase me down when I was walking home from the bus. Which her complaint about my boyfriend living there wasn't worth bringing to my attention since she also had her boyfriend living there, unless he was kicking both of our boyfriends out there was no reason to bring this to my attention. I however made several complaints about my uncleanly roommate and her boyfriend who consistently didn't clean the common area, left dog piss on the floors till it was dried down, and left the patio full of dog feces on the balcony area for weeks at a time and lets not forget the dog wasn't registered to live there (no pet deposit paid or anything). Lets also not forget that the cops were called on my roommate when her and her boyfriend had an argument and were disturbing the complex grounds and my roommate threatening me, which none of these complaints were handled in the same matter or taken seriously. Jason said he'd contact her by email or when he gets a recent number from her, when in reality he made no effort to do either. That personally does not sit with me well. If you're going to allow another tenant to break that many regulations, threaten another tenant, cause a disturbance to the community to the point where the police were involved and not handle that tenant accordingly by making some room changes or even speaking to them about the problems then its not worth my money, time, or well being to continue living where I do not feel comfortable or safe. Like I said, the other amenities, maintenance staff, and resident/community staff were very nice and helpful, they were prompt and tactful in communicating with residents. So if you don't mind the terrible leasing staff, the place really is great.

I have lived at West 20 for almost three years, and it has been an amazing experience to say the least. It all begins...

I have lived at West 20 for almost three years, and it has been an amazing experience to say the least. It all begins with the staff. The staff is so incredibly helpful and is always on your side if you have questions or concerns. For example, they never lose your packages and always respond to maintenance requests. Every interaction is met with a cheerful attitude and a smiling face. As for amenities, where do I begin! The A/C is completely mold free, and I'm sure if there was some mold there, the staff would get it fixed for you in an instant. The dryer works amazingly well, the sink is always fully functional, and the gate.... the gate is easily one of the best pieces of equipment on the premises. I can't emphasize how well that thing works, and it is so quiet! Nothing has ever been so soundless at 2 in the morning. It really is incredible. Several of my roommates and myself took part in an incentive to receive a $300 gift card for renewing our leases. What an amazing deal that was! Let me just say that not only did we receive these cards, but it was done so in a timely manner. I still can't believe what it feels like to have this $300 reward in my hands because I 100% have it. Anyway, it really has been a pleasure. I would definitely recommend!

Out of all the apartments that I've toured around the UF area, West 20 has been the best bang for your buck at a...

Out of all the apartments that I've toured around the UF area, West 20 has been the best bang for your buck at a great location near Campus. The buses to get to campus are frequent so there is no worrying about ever getting to class on time. The staff are very helpful when retrieving large packages from the main office. Whenever I have a maintenance problem in my apartment, the process to address it is super fast and easy and they fix it surprisingly quickly. I have been living here for about a year and I already signed my lease for next year as well. I definitely recommend living here.

West 20 is everything you would ever expect from a college living complex- rowdy neighbors, great proximity to campus, amenities that are always clean...

West 20 is everything you would ever expect from a college living complex- rowdy neighbors, great proximity to campus, amenities that are always clean and fitting for collegiate residents, and young management. A few things worth noting are that since management is young, the few times that I personally have had any grand issues with my apt (my AC was broken for a week) I had to contact the company that owns West 20 to truly see action and maintenance do a good job. On that note, the younger management does do a great job at advertising and hosting events for the complex, which residents reap the benefits from. Aside from management, the only other reason this review isnt 5/5 stars is because all around my apartment, each one of my neighbors are typical college students who host parties until 3 am and/or feel privileged enough to come banging on your door at noon on a weekend chastising you for hanging up a wall decoration on a shared wall. Also, when will the complex hot tub actually work?

Overall good experience, close to SW Rec and all of the popular Archer Road restaurants. Also a great selection of grocery stores in butler...

Overall good experience, close to SW Rec and all of the popular Archer Road restaurants. Also a great selection of grocery stores in butler plaza. Excellent bus service routes 20, 21, and 28. I think the one issue I have is that amenities (water, electricity and starting soon, TV) are not included. My experience with work orders are good, never takes long.

Great maintenance, LOTS of parking for residents and guest! Rooms are big and comfy. No issues with crazy loud neighbors. Decent bus routes and...

Great maintenance, LOTS of parking for residents and guest! Rooms are big and comfy. No issues with crazy loud neighbors. Decent bus routes and timing. Overall pleased with my experience living here and will live again.

I left West-20 last summer and have thought many times about writing this review. I'm typically not one to complain in a forum like...

I left West-20 last summer and have thought many times about writing this review. I'm typically not one to complain in a forum like this, but it has reached a point that their poor service has pushed me to review. In my two years living at West-20, management consistently demonstrated a lack of professionalism and competency. Pros: Maintenance was typically quick in my experience, buses to campus come frequently. Cons: Upon moving out, I was assessed a $30 cleaning fee for a supposedly dirty shower/tub. I would gladly pay this charge if I had not engaged in a pre-move-out walk-through with their staff. This did in fact occur, and their staff member told me everything looked good - this led me to believe I would not be charged for anything within my unit. At the beginning of the following fall, I received the charge and called the office to dispute it. I was told to email a staff member who never responded to me despite multiple follow-ups. February of this year rolls around, and I receive an email from someone else saying my charge will be put out for collection if it is not paid. I respond the same day, receive no response, follow-up a week later, and eventually have to call after another week to get a response. I am asked if I have any documentation of the walk-through and what the staff member said - as if that should be my responsibility and not something the complex documents during their walk-through? I am told the issue would be looked into, and I would receive an email response. It has been three weeks since then, and I have received no follow-up. In an effort to protect my credit and assuming the charge will never be addressed, I have reluctantly paid the fee and decided to finally write this review. In the summer of 2016, the complex upgraded our units with new appliances. This was great, other than the fact that I went 3 months without an ice machine because they ordered the wrong part for the refrigerator. How does this happen when making an order for such a large complex? It seemingly speaks toward the attention to detail of management. I recently spoke to my former roommate who said they were almost served an eviction notice because rent checks for two different people within the same unit were applied to a single account. This is just some of the anecdotal evidence of the poor management at West-20 during my residency. I strongly recommend you look elsewhere, as their high prices do not align with their high prices and poor management.

This apartment complex is absolutely horrible. Everything is cheaply built and often malfunctions, which I can live with, but I cannot live with the...

This apartment complex is absolutely horrible. Everything is cheaply built and often malfunctions, which I can live with, but I cannot live with the poor management. The office is supposedly open until 6 on weekdays. However, they close and open sporadically often ignoring the schedule posted, making picking up packages and talking to staff nearly impossible. The manager is very rude and often ignores complaints or blows us off entirely. Many of the amenities that are promised upon signing are not actually available. The free gift-cards for signing early have never been delivered despite reminding staff constantly about them. I am convinced that they are nonexistent. Also, the internet connection is absolute trash despite the many "upgrades" they have gone through. I call the office for connection problems then they send me to the internet provider who then sends me back to the front office because they do not guarantee wireless internet. If I had known what I know now, I would have never moved in. Just avoid the headache and hassle of living here. Go somewhere else. EDIT: Maintenance is amazing. They are kind people who try to complete their job quickly and successfully. However, management seems to impede them as much as they impede us. My AC is broken and is unable to be fixed because it needs a certain part that maintenance needs approval by management to order. The approval has been pending for months. So yeah, all in all, Jason blows.

If I could give this place a zero I could. My sister lives here and she hasnt had a working washer or dryer since...

If I could give this place a zero I could. My sister lives here and she hasnt had a working washer or dryer since the 6 months she has been living there. She complained of a weird smell and noises multiple times and was made fun of by mangers saying she was the girl hearing things in the walls. It turns out they had a bat infestation and didnt tell anyone. They also had a malfunction with the fire alarm sprinklers that soaked her whole apartment and ruined all of her belongs that they refused to replace. They also wouldnt allow her to break the lease after all of this. Mind you, we had to clear out all of her belongings in one day, on her birthday. It took all day and they will not replace a single thing. Horrible place, horrible people

When I first moved in, there were a few things I was worried about and Jason and Ronard worked with me to alleviate those...

When I first moved in, there were a few things I was worried about and Jason and Ronard worked with me to alleviate those problems. Since then, I have been very pleased with West 20 and have decided to renew for next year. My maintenance requests are taken care of very quickly and the staff is very friendly. The price is great for the location and proximity to campus are some of the biggest pros about living here, but the apartments are nice and spacious as well. All in all, my roommates and I have made our apartment very homey and I plan to live here for the next two years until I graduate!

First, the manager Jason needs to be fired. I've considered starting a petition even after leaving with all my friends who still live there...

First, the manager Jason needs to be fired. I've considered starting a petition even after leaving with all my friends who still live there hating his management, but honestly just call Scion directly and hopefully someone wakes up over there someday. He is ridiculously rude and shows zero compassion for residents and he deserves none from Scion. They are super nice to get you to sign on the line, then as soon as that happens get ready to have a lawyer on standby which at one point I did. I moved out of this place and pay less in midtown now with a property manager who let's me live in peace, imagine that! When there are issues did you know you could get it resolved in less than 3 visits to the office? Maintenance is GREAT notice all good reviews are toward them, but the office is so incompetent I pray for those maintenance guys sanity. In fact, it only takes one phone call to the office to notify maintenance with a competent management team. They had a half-decent reputation as the estates and then changed their name and the management team and remodeled so people would buy into the community again. Well, the old management team was the only thing the place had going for them apparently because even with the remodel they can't hide the shabby management they have now. I leave this review as I also leave a 5 star review for my new apartment which reminded me of the awful experience this place was. I hope I just saved someone from the horror show this place is.

This place is awful!!!!! DO NOT MOVE HERE! This place wouldn't be so bad if it wasn't for the terrible management. Jason (manager) is...

This place is awful!!!!! DO NOT MOVE HERE! This place wouldn't be so bad if it wasn't for the terrible management. Jason (manager) is the most rude person you will ever meet. I haven't even moved in yet and I'm already having problems with them! (EDIT: Jason called me out on the fact that I wrote a bad review and when I had to move in, my apartment wasn't even ready. I had to wait two days to finally move in to my apartment. Jason is the worst manager I have ever seen and I don't understand how he still has this job. He won't care if you have a problem so say goodbye to any help once you sign a lease here! I cannot wait to move out)

I started living here when it was named The Estates in 2013. Since then it has been bought out and renamed West 20. And...

I started living here when it was named The Estates in 2013. Since then it has been bought out and renamed West 20. And ever since then, management of the property has steadily gone down hill. Management here is pretty bad. They have minimal concern for the actual well being of it's residents. My apartment has a humidity and mold problem which has been present since before I even moved in to the current unit due to old doors and windows and a faulty AC unit that they have yet to replace and just perform haphazard temporary fixes. Due to the AC issues some of the drywall and floors in the apartment were soaked for a period of more than TWO WEEKS, and only after many maintenance requests was the AC flooding issue fixed which caused mold growth. They have also been steadily increasing prices since the name change through higher rental prices for the same apartments, removal of a utilities allowance, and exorbitant 3rd party utility management fees. Long story short, if you're considering living here, look elsewhere. You will find better apartments with much better management for the same price or less, don't waste your time.

They are extremely unprofessional. They act as if college aged renters are children and they do not give them any respect. Its absolutely ridiculous....

They are extremely unprofessional. They act as if college aged renters are children and they do not give them any respect. Its absolutely ridiculous. They make us pay for a gated community however there is at least one gate open at all times. They didnt order enough fobs, which does not make sense considering they knew the exact amount of people moving in, so many of us had to go weeks without the amenities we are paying for and there are still people without fobs. Ive filed maintaince requests for the multiple outlets in my room that dont work and for the bathroom fan. They come and say nothings wrong and dont fix the issue. Only 5 of my 10 outlets work. They think they can get over on us because we are not adults. I can not wait to move out of west 20

I'm a grad student at UF and have been generally pleased with my experience living here. I live in a 4x4 with 3 other...

I'm a grad student at UF and have been generally pleased with my experience living here. I live in a 4x4 with 3 other roommates in the same program as me. We love the location and how close everything is, as well as the amenities and the size of the apartment. We live on the first floor and for the most part have had no issues. However, when we first moved in there were a bunch of little things wrong with the apartment that we had to incessantly bug the office to fix. Everything was fixed, but it did take a while due to the small size of the maintenance staff. They prioritize maintenance requests based on how urgent they are. I signed my lease based on a recommendation from a friend, but saw the bad reviews after I signed and was a bit worried. Sure, the apartment appliances/furnishings aren't the best but my roommates and I have made our apartment very homey and we re-signed our lease for next year. No, I don't work for the office and don't plan to because I have better job options as an intern in my field. I've heard bad things about management but personally have not had a bad experience with them. I'm comfortable where I am and don't really want to go through the hassle of moving. The apartment is suitable for my needs and I really like how big my room and bathroom are. Just a warning though: If you live on the first floor you will encounter cockroaches, guaranteed. It's not an infestation or anything like that. It's more of just a once a week thing where I find a dead cockroach that crawled in from outside.

Maintenance Crew was awesome! They came in and fixed my AC at 12:00AM when we were all sweating .... Two of their guys came...

Maintenance Crew was awesome! They came in and fixed my AC at 12:00AM when we were all sweating .... Two of their guys came into my apartment to fix one thing and then ended up fixing several things that they were not called to do! Great Service and great people!

It's been 2 months and they have not given ALL residents key fobs. Thus, the gates are always open and I'm not getting the...

It's been 2 months and they have not given ALL residents key fobs. Thus, the gates are always open and I'm not getting the security I'm paying for. Part of the reason for moving here was for the gated community. Without the key fobs we can't access the amenities whenever we want (clubhouse, free printing, gym, etc.) How do you not order enough Key Fobs for ALL your residents? And it should definitely not take over two months to get them, I assume they are just ignoring the situation which is very unprofessional and breaks their contract

These are very nice apartment definitely better than campus lodge. Bus rides are 15min at most. GREAT FRIENDLY STAFF! I live here and the...

These are very nice apartment definitely better than campus lodge. Bus rides are 15min at most. GREAT FRIENDLY STAFF! I live here and the leasing manager made me rate them 5 stars so he could grant my request. So I changed it to a 1 star when he left.

These are very nice apartment definitely better than campus lodge. Bus rides are 15min at most. Staff is friendly. The locstion is great because...

These are very nice apartment definitely better than campus lodge. Bus rides are 15min at most. Staff is friendly. The locstion is great because it doesn't go through Archer .

Terrible management structure and organization. We were flat-out lied to on our initial visits to West 20 when we were told that I, along...

Terrible management structure and organization. We were flat-out lied to on our initial visits to West 20 when we were told that I, along with my two friends would be roomed together and that we would "in no circumstances" be put on the first floor. We were eventually told that we the room mate forms were only "preferences", along with the room location. In the end, I was only matched with one of my room mates and we were put on the first floor. It is very obvious that someone messed up, and they placed a significant amount of people in arbitrary rooms as I know A LOT of people with the exact same problem. To make matters worse, they say they are trying to correct the problem but refuse to call me back or give me updates. They continually say that there are no more rooms available but are actively advertising living spaces for the Fall semester. It's a shame that such a good looking complex is ruined by such awful employees. If you want any say in where you live or who you live with inside an apartment complex, DO NOT SIGN HERE. On another note, almost all of the 5-star reviews are people who work at West 20. One of which I know for a fact has not even lived there yet as he told me where he was staying this past year and he is a freshman.

I read through the reviews: to summarize, any review about 4 stars is a person who works there (the pictures for the reviewers are...

I read through the reviews: to summarize, any review about 4 stars is a person who works there (the pictures for the reviewers are there, and I remember the faces of all the people who work there). Secondly, the reviews have been answered by the complex ad have said generic statements like "We are improving" and those statements were from months ago. I read a review from 11 months ago about this guy Jason and then another review from 2 months ago about the same guy, with the same generic statement from the complex. Obviously, no real improvements are being made and it's all a ploy for them to get residents in when in reality they aren't doing anything at all. My own experience is that I moved out recently (thank God) and relocated. I needed mail forwarding for important documents, but USPS won't do it because the complex is marked as a "business" in Gainesville, so if one person does mail forwarding, everyone's mail will get forwarded. I made the front staff aware of this and they asked for my mail forwarding address, so I did. Thought the problem was solved. They lied, they don't do mail forwarding. I'll be talking to the manager about this and will take legal action if need be.

If I could give zero stars I would. Management absolutely does not care at all about their reaidents or any issues they have, big...

If I could give zero stars I would. Management absolutely does not care at all about their reaidents or any issues they have, big or small. And at the end of the day they're going to cover their own assess while their tenants get screwed over. It's obvious in the wording of their legal documents. I highly recommend living somewhere else.

Lived here for two years. Management changed for the better. Maintenance is fast and nice, the complex feels secure, but rent is increasing over...

Lived here for two years. Management changed for the better. Maintenance is fast and nice, the complex feels secure, but rent is increasing over time. Issues: walls are thin. Gate is broken most of the time or annoying to use, and parking is competitive for some buildings.

The full story of my experience here exceeded the character limit, so in summary: 1.) Don't live on the first floor 2.) Management sucks...

The full story of my experience here exceeded the character limit, so in summary: 1.) Don't live on the first floor 2.) Management sucks and they literally dont care about you or your well being, especially the general manager, Jason 3.) Dont expect any problems with your apartment to (permanently) be fixed. Ever. No matter how often it happens. 4.) Just don't live here at all. Save yourself the headache, and money. 5.) Maintenance is pretty cool and the only good thing about this place 6.) Jason, the general manager, is a horrible human being

Living here has been a great experience. My friends and I have managed to make our apartment very homey. Maintenance always responds to our...

Living here has been a great experience. My friends and I have managed to make our apartment very homey. Maintenance always responds to our requests in a timely manner. Moreover, the leasing office is always helpful with any questions my roommates and I have. Because of the location and affordable price, I decided to resign for the upcoming fall.

I love it at West 20!! I lived here for the fall of 2016 and spring of 2017. Very helpful staff they were at...

I love it at West 20!! I lived here for the fall of 2016 and spring of 2017. Very helpful staff they were at my beckon when it came to everything! Any problem I had they had a solution, I wish I could stay longer but my time in Gainesville is coming to an end. I really suggest moving in here they have everything you want and need!

This apartment has given me so far mixed emotions. Moved to this apartment in may 2017 as sublease for few months and was planning...

This apartment has given me so far mixed emotions. Moved to this apartment in may 2017 as sublease for few months and was planning to extend my lease. I liked my room and its pretty. Roommate is nice as well. Bad things started happening by dealing with management. Initially i struggled to get me into their web system (which takes few minutes to do) so that i can find how much electricity allowance I need to pay but i didn't get information in time and now i need to pay late fees. When I told this scenario to management got rude reply reminding me about its my responsibility on lease paper even after taking followup on time. Another issue , I mailed management regarding my wish to renew lease when actually few Vacancies available but no action was taken by management employee and by the time i went to take follow up there was no vacancy. Now i need to find another apartment in this rush season. Thanks to management for giving me this experience.

My experience here started off better than its ending. Living here is fine. The bus system is good. My room is pretty cozy. I...

My experience here started off better than its ending. Living here is fine. The bus system is good. My room is pretty cozy. I enjoy my roommates. I don't like sharing a wall. My AC isn't very strong in my room and I have to use my fan to stay cool.

This place was okay. I lived here for three years, two of which it was still The Estates. The last year I lived with...

This place was okay. I lived here for three years, two of which it was still The Estates. The last year I lived with West 20, and honestly the change of management was a nightmare. For example, one day I was stepping into the shower and I hear a knock on my bedroom door and someone yelling "Strip your bed, we're taking your mattress!" So I had someone with no warning take my normal, decent, comfortable mattress and replace it with a hard, uncomfortable, dorm style bed. They also replaced a medium sized desk with shelving with a small table that they tried to pass off as a desk, and a five drawer dresser with a newer and smaller four drawer one. It just felt like they were taking good quality furniture, that was just a little bit used, and replacing it with cheap terrible furniture so that they could say "we spent millions on renovations" and charge more money without caring that the new furniture actually was worse than the old stuff. Another atrocity was the fact that they did not donate any of the old furniture. It was all left in a pile outside of each apartment building for over a week. So many nice mattresses, box springs, dressers, and other furniture was just left out in the rain and ruined instead of being given to a homeless shelter or given to low-income families in the area who could've really used it. So now what's left is a place that is pretty overpriced for what it is, because they seemed to cut corners wherever they could.