The Preserve At Ballantyne Commons

This place sucks! They screwed us on our quote and than lied about it to cover their as$es! We will NEVER rent from the...

This place sucks! They screwed us on our quote and than lied about it to cover their as$es! We will NEVER rent from the Preserve or any other CWS property! Beware!

I was given a quote and had emailed the office with a couple of questions several hours before they closed. They responded right around...

I was given a quote and had emailed the office with a couple of questions several hours before they closed. They responded right around 6 pm. I emailed them immediately back but didn't hear from them until the following day, AFTER my quote had expired!

I am writing this review because I know how it feels to hunt for apartments and see such polarizing reviews on Google. Moving is...

I am writing this review because I know how it feels to hunt for apartments and see such polarizing reviews on Google. Moving is such a stressful process and I feel like often places catch flak for not meeting unrealistic expectations. I will admit, Preserve has higher rates than a lot of surrounding apartments that I looked at. However, with that, you get a quiet, family-oriented community, great amenities, quick, reliable, and effective maintenance services, a responsive front-office, etc. I have lived here for just under a year and just recently renewed my lease. My decision is based on an overall good experience and constant improvements to the complex. I work in the Ballantyne area so it is very convenient to the business parks around and there are plenty of things to do within and hosted by Ballantyne itself. The complex itself is very well-kept and I feel like the landscaping company is here 3-4 days out of the week replacing flowers, mowing, planting new trees/grass, cleaning sidewalks etc. They just installed fiber optic internet in all the apartments. The pool is open year-round. The gym features a basketball court and fairly new and maintained equipment. The dog park is big enough for my 45-lbs Pointer to get good exercise. It's a great place to live, and I encourage you to take a look around before you are discouraged by the other negative reviews.

No Customer Service, No Consideration, and No Character! These are NOT their strong points at all here! I moved into a newly remodeled unit...

No Customer Service, No Consideration, and No Character! These are NOT their strong points at all here! I moved into a newly remodeled unit and the carpet was old, poorly cleaned and in dire need of replacement. I noticed a pest problem and it take over a week for someone to come out and evaluate the issue and get an exterminator. There are limited parking spots close to buildings, so I end up parking in the main parking lot and the walkways are poorly lit as a single mom this has been a huge concern for me but no help has come from the leasing office. As of recently the time has come to renew my lease and I was given a lease renewal that included an increase of my current rent amount. After doing some research I noticed the exact same model apartment as mine (Laurel) was renting for considerably cheaper than mine yet they are increasing my rate. I asked that my lease, at the least, should match that. This would satisfy their interest in keeping the unit occupied and my interest in staying in the apartment at a reasonable rate. When I requested my lease renewal be adjusted to reflect the same rate as the other unit to my surprise I was told I could move out or accept the increase. I felt that my request was fair but instead was told I could inconvenience myself by moving all of mine and my childs belonging into the other unit not to mention changing my postal address and causing more paperwork for them when they could easily update my rate with a few keyboard strokes. Why!