First, I dont bother writing reviews and havent been solicited, but I did a lot of web searches and research before moving, and wanted...
First, I dont bother writing reviews and havent been solicited, but I did a lot of web searches and research before moving, and wanted to contribute back. I waited months before posting a review as sometimes things change as time goes on and a lot of reviews came from new residents. To keep it simple, this is the best place I've ever lived.
I moved 3000 miles to start a new job and I have been very stressed out the past 4 months. The whole process has been a breeze. I'll cover each aspect of the process independently.
The Main Office:
Staff at the main office is not only helpful but clear and direct in setting expectations and communicating how things will go. They address things as they come up and listen to feedback. I made a few suggestions on some improvements (to an already amazing home theater system in the community area) and my ideas were not only taken but implemented. I had some issues with package delivery and brought this up, the staff was aware of the problem, explained what happened, and had everything documented. For the record, it was an issue with a delivery driver not the office staff, which was confirmed when I called the delivery company.
The staff listens, summarizes and restates the issue, and provides clear expectations on the next step. While this is customer service 101, I rarely see it done so well or so organically. There are great communication/automation tools like getting emails when packages arrive as well. I feel like a human not a number and have always been treated quite fairly.
Maintenance:
The maintenance staff is busy and works hard, but has never made me feel rushed or unimportant. They are courteous, generous with their time and knowledge, and most of my calls are asking for help with something, not because of the facilities.
The apartment:
Walls are much thicker than Im used to and I rarely if ever hear my neighbors. Much better than my past rentals, but depending on the neighbors your mileage may vary. Everything is at or above standards and I love the floorplan (B2) Im in.
The Community:
There are tons of sponsored events that others have gone over. What I will say is that there are predominantly 3 types of people Ive found in the community. Working professionals, Medium sized families, and Dog lovers. Liv is very dog friendly and the dog owners are amongst some of the most responsible Ive run into. The working professionals are courteous and quiet. The families are mainly notable at the pools on the weekend and Ive had no issues with any of the children. Long story short, Im a slightly curmudgeonly bachelor, and neither the neighbors, the young kids, or the animals have been anything short of a complete pleasure. Community is one of the strongest points in an already stellar package.
Amenities:
Ill keep this simple, you get as good or better than on the webpage. If anything, they are underselling it. If you are worried, dont be.
Rent:
I pay my rent on time so I cant comment on this. There is a webpage and a mobile app and you can charge a card for a reasonable fee. Free for EFT.
The bad:
Everybody has something to nitpick. Something that isnt 100% so here is what negative I can provide for those who only look for the downsides.
1: One of the gates has been having issues and has occasionally been left open. Additionally, like everywhere else you have so many people in a limited area, the gates are opening and closing regularly. Traffic has NEVER been an issue, but someone super security conscious may be surprised that you can wait for 5 minutes and likely drive in. There is literally nothing to be done about this, but if you are the highly paranoid type, find a place with only a few people.
2: Delivery drivers. You driver can dial an extension and you can buzz them in with your cell phone, but the building/apartment numbers are difficult to follow. You need to give good directions if you get a lot of deliveries.
Those are the holes I can poke in this place. You wont be disappointed. I expected to be, but wasnt.