This review would have been closer to a 3 or 4, but moving out of their apartment has been a completely unprofessional and disrespectful...
This review would have been closer to a 3 or 4, but moving out of their apartment has been a completely unprofessional and disrespectful experience.
Flo-Mar purchased our apartment building complex early last year (2017) and proceeded to raise rents throughout the complex. To be fair, we had fairly low rents, but we were asked to come up with a rent increase of over $100 ($139, to be precise) as well as a $374 increase to our security deposit after five years of staying in our apartment with no trouble. It certainly made us feel like we were being pushed out, and neither of our salaries could justify that kind of increase in our rent for a small, one-bedroom apartment.
That, in conjunction with the fact that I rarely received responses from their staff when I would email with questions about the circumstances of the lease (I'd emailed early in their acquisition to find out of the rent increase would include, say, utilities or whether it was a straight rent-increase), is why that original review would have been 3-4 stars. Beyond that they were fairly responsive (when my wife would contact them), and the automatic payment option was a definitive improvement on the system we had before.
But then we moved out. As I mentioned, we couldn't justify the cost of Flo-Mar's rent and security deposit for our small apartment, especially when we could get a second room and more space for roughly the same cost elsewhere. We began the process of moving out early, responding quickly to Flo-Mar and informing them of our intentions in early December. Our lease ended December 31st.
Because we were not allowed to drop of the keys in a dropbox, we made arrangements on December 31st (the last day of our lease) to meet with a Flo-Mar employee and hand off the keys then. We arrived ten minutes early in freezing cold weather and waited, initially in the car and then outside the office door (it was locked), as the hour we agreed on came and passed. My wife emailed the representative to verify that we were meeting at the Flo-Mar office, and ten minutes later (fifteen minutes after we were supposed to have met and dropped off the key), we get an apologetic email explaining that the person wasn't able to show up and we should just drop off the keys in the dropbox.
I was livid. We had made arrangements to our schedule in order to make this meeting that Flo-Mar insisted upon (as implied earlier, we'd initially asked if we could just drop them off in the dropbox at the beginning of the planning), and the representative couldn't have even bothered to email or call us to let us know that they couldn't make it UNTIL WE EMAILED THEM wondering where they were. It was a complete waste of a trip, and was a frankly disrespectful way to treat tenants who hadn't done anything to deserve that kind of insult.
To make matters even better, I discovered today that Flo-Mar has charged us for another month's rent. Allegedly this is being taken care of and they will be fixing the situation, but to be frank I have had no experience that leads me to trust them to not fix their own screwup in the most easy way for them and inconvenient way for us. I would recommend avoiding Flo-Mar at all costs after this experience, and will *not* be renting from them ever again in the future.