Boulder Canyon

There are no words to describe how awful of an experience we have had since moving in. We have had issues nonstop. This started...

There are no words to describe how awful of an experience we have had since moving in. We have had issues nonstop. This started with small things like not being able to get our mail keys for 3 weeks after moving in, giving us someone else’s assigned parking spot, selling us a “newly renovated” apartment that is in extremely poor condition. We moved from Florida and signed the lease based off pictures (which we didn’t get of our actual unit until we were literally on our 2nd day of driving to Utah). Upon moving in, we had neighbors that chain smoked out on their balcony of our “non-smoking” apartments. If it was during the day, I’d occasionally open the windows when the weather was nice and we would get a nice gust of cigarette smoke. During the night, we’d get to hear them open/close their sliding glass door to have a smoke every hour or so. We brought it to the leasing office and they told me they thought they saw them smoking before too and that they would handle it. It continued until they finally moved out months later. Nothing was handled but it was just something my husband and I learned to live with. Now we have new neighbors and I AM DONE always having to be the tenant making exceptions for inconsiderate neighbors. Walls are thin, you’re going to hear things occasionally, I get that. But our neighbor now is up all night yelling, cursing, constantly talking from 11pm-4am every. Single. Night. We are going into the 3rd week of them living there and nothing is being done by management. My husband and I have had to sleep in the guest bedroom we use for storage just to get a couple hours of sleep. We ended up dragging our mattress out to the living room last night and still could hear them so loud we didn’t get ANY sleep at all. After talking with the leasing office last week (for the 2nd time), it turns out there is someone living there who wasn’t even on the lease.... they said they would serve a 3 day compliance letter to them and then take legal action. Either they haven’t served them with anything or the neighbors or not complying. Oh. And my options are either to pay 4 MONTHS rent to get out of my lease when that is what we have left on our lease term anyways, or we can move all of our stuff to a different unit... because they have to “keep things uniform across the board and do the same thing for every situation”. Well, based on all of the other horrible reviews about management not handling complaints, I’d say you’re doing an excellent job at being consistent. I would never recommend this complex to anyone and will go out of my way to share my experience with as many people as I can. Why are you making exceptions for every tenant BREAKING the lease agreement and making it so hard on the ones that are paying on time, following the rules and trying to just have a decent place to live. You are only attracting more of what you don’t want.

This was probably one of the worst experiences I have had being in an apartment. With little options we moved in here for 6...

This was probably one of the worst experiences I have had being in an apartment. With little options we moved in here for 6 months while our house was being built. They seemed to be really reasonable price. Come to find out that is all just a scam upfront. Once you sign the contract they add a page full fees on top of rent. I have lived in several apartment complexes over the years and never seen this. They want you to pay for their community utilities like water, lights, garbage, and whatever else they can think of. That should all be included in the rent you charge. Then, when I called to ask about over 120 dollars in extra fees I was told it was complicated and I could come in so they could explain it. I put together multi-million dollar contracts, I am pretty sure I understand that you are scamming me out of money. When we moved in we only had 24 hours to do a walk-through to right down issue with the unit. Well we were so busy trying to get the keys to the unit and move that we didn't have enough time to do a good walk-through and some issue for the apartment were not seen tell later. Most complexes give you at least 3 to 4 days to do this same process. Then, when you move out they think of every kind of way to charge you more money. The unit we were in was by fair cleaner when we left than when we moved in. I mean we washed the blinds in the living because they dirt and something looked like snot on them. The water was black after we got done. When we approach the office about it they didn't even care. Apartment layout, at least for the one bdrm-den, were horrible. The kitchen was useless with little to no cabinet space. The flooring job they did was horrible. The didn't tack down the cheap carpet right and the linoleum had bubbles in sections of it. The gas grills were a nice touch in the pool area except they didn't work for most the time we were there. The pool itself was not bad, but the hot tub was dirty and gross. Tenants let their kids splash around it it like it was a kiddy pool. It was not even very hot but maybe for a week.

Man I hate giving negative reviews but I feel like this needs to be said to warn others before moving in here. My husband...

Man I hate giving negative reviews but I feel like this needs to be said to warn others before moving in here. My husband and I sold our home and chose to rent for 11 months while we looked for a new home.. we found and bought a new home during our 10th month renting and I paid off my lease what I thought was in full in advance. I gave my 30 day notice and sure enough I received a notice on my door during my final month saying to come in and talk to them about month to month rent. When I went into the office to talk to the manager I let her know I had already handed her my 30 day notice and she could not find it.. after scattering around her desk she found it and said, youre lucky I found it.. You need to understand that if management misplaced your paperwork it could really hurt you not them!! It may have been funny to her but it sure as heck wasnt funny to me and I will never forget her unprofessional comment about it. I was just happy that she found my notice and went on my way. As I look at my billing statement while Im writing this review that I received a year later after my move out by EMAIL , it shows I left this place with a ZERO balance as of 06/01/2017 my move out date 06/26/2017 .. somehow they managed to add on 331.63 of charges in the month of July for UTILITY charges for the months of May and June?? This is where I get mad. How the heck does this happen if I paid my FINAL rent in full in advance. I left this place with a credit and felt great about it not thinking I would owe another dime . Rent due= June 1st 2017 (already paid , statement confirms), my statemtent shows a credit as of June 1st 1,193.21 after rent and utilities June 3rd itemization shows zero balance!! Hallelujah done!! Right? Nooooo wrong!! These thieves added on 331.63 in the month of July 2017 let me repeat again... for utilitiy charges for May and June??!! Shouldnt that have been on my May and June statement?! Their billing office is separate and the gentleman tried hard to explain the charges and was very kind and professional (he should be the one working in the actual office) but I am still completely confused and beyond frustrated with this place . When moving in at boulder canyon there was a couple arguing with the office about their move out charges.. I should have taken that as a warning to get out!!! My charges are literally for sewer, water, trash, gas, and electric. 40.00 for carpet clean I agree.. and and 80.00 to clean my vents, windows, and blinds seriously? I will pay what is owed but please take this from me. These apartments may look nice but turn around and look elsewhere.

Living at Boulder Canyon has been the worst experience. I have had the worst neighbors about half way through my lease, let the leasing...

Living at Boulder Canyon has been the worst experience. I have had the worst neighbors about half way through my lease, let the leasing office know about it multiple times and they assured me that legal action would be taken. Nothing has happened. The management is failing to do their job by handling disruptive behavior of other tenants. It should be the managements job to take care of a situation that has gotten out of control, and they have done nothing about it. It just shows that they can't keep their end of the lease agreement. I would never recommend living here. I am very disappointed in the way they handle things at Boulder Canyon.