Urbana Apartments

-Roaches, fleas and mice infestations -The bathtubs and the sinks are painted with what appears to be cheap latex paint (same paint used on...

-Roaches, fleas and mice infestations -The bathtubs and the sinks are painted with what appears to be cheap latex paint (same paint used on the walls), so they are impossible to clean without peeling the paint off. -The new property management company, Wehner Multifamily, did not acquire any records or leases when they bought the property, which meant that for months it has been a nightmare to pay rent. And they have been fighting me on how much money I gave for a security deposit even though I have a signed copy of my lease and they do not. They didn't know whose paid parking spot was whose, who has pets and owes pet rent, asked us to pay for utilities before they could give us an amount to pay, etc. -The AC, which is only on and off - no temperature settings - broke several times (once for over a week in July) without management telling us. When the system is on and broken, it pushes hot air into the apartment, which means we kept it off. Management fixed without telling us - so it stayed off for longer than needed. -No enforcement of community rules, like picking up dog poop or trash. -The washer and dryers are dirty and leak. Also, the payment functions on the machines breaks often. -Was promised a unit with a dishwasher (included in our signed lease), did not receive a unit with a dishwasher. -Our ceiling leaked - when emergency maintenance arrived to fix it more than two hours after we called, they did nothing to help us. The next day, at my insistence, they removed the wet dry wall from the ceiling, but have taken over three weeks to repair the removed drywall ("Waiting on parts") and when they did send someone to fix it, did not schedule or inform us that they were coming. Additionally, whatever leaked (from our neighbors kitchen sink) was yellow and everything it touched, our counters, kitchen sink, cabinets and floor will not clean. No offer from management to credit rent or cover personal expenses caused by leak. -The pools are dirty -The vacant apartment next to us was broken into on a Friday, but management did nothing until Monday. -The pictures on their website are out of date - complex does not look like that now.

I'll be moving to San Anotnio for work in 6 months and will be coming back to live here. I walked around and it...

I'll be moving to San Anotnio for work in 6 months and will be coming back to live here. I walked around and it was beautiful. Will not be happy about living in the heat next summer, but their pools did look great! Paul the manager is very nice and informative.

I love being a resident here! I feel like the staff is really attentive, they listen to you and maintenance has always been quick...

I love being a resident here! I feel like the staff is really attentive, they listen to you and maintenance has always been quick to respond to any issues I've had which hasn't been many! It's definitely an upgrade from my previous place. The grounds are well kept and it's just a place that's inviting and relaxing! I'm proud to be an Urbana resident and to call this place home! I would refer anyone! It's also a quiet location in middle of San Antonio so everything is conveniently located near me! Love love LOVE IT!!! Kim and Paul are the BEST!!