The 500 Apartments

Do yourself a favor and avoid this place. The management is the most unprofessional we have ever delt with. Brandon is a horrible representative...

Do yourself a favor and avoid this place. The management is the most unprofessional we have ever delt with. Brandon is a horrible representative for this company. They treat residents like crap, even when you have never missed or been late with rent. They are ignorant of their own policies as explained in contracts. And are so unorganized with their office. I would never sign a lease here again.

When we first moved in, it actually wasn't bad. We had a few minor things but maintenance was quick and friendly to fix it....

When we first moved in, it actually wasn't bad. We had a few minor things but maintenance was quick and friendly to fix it. I actually liked the maintenance lady she was very helpful and got things done in a timely manner. However as for the rest of the office staff, they don't communicate nobody knows what is going on there were new people consistently in there not being trained correctly, therefore you get screwed on your paperwork so if you plan on living here go ahead and just bring your lawyer from the jump to verify everything! Also they turned our water off for up to 8 hours a day at least once a week and they told everyone they fixed it and then a week later they were still shutting it off.... The only thing we had a problem with that never got fixed was our toilet, it didn't flush properly and we finally asked for a new one and never received it which I know isn't maintenance's fault. I would say you get what you pay for but you could certainly find better at this price honestly. Happy home hunting!

We moved in on the 31st of December and all of our requests have been handled swiftly and the results are great. I totally...

We moved in on the 31st of December and all of our requests have been handled swiftly and the results are great. I totally recommend this facility for those of you looking.

EDIT: there response To my concerns are ridiculous. They claim I didn't tell them about my furry friend yet I paid monthly for it?...

EDIT: there response To my concerns are ridiculous. They claim I didn't tell them about my furry friend yet I paid monthly for it? They don't take responsibility for how crappy they are and won't change! LIVE SOMEWHERE ELSE. I would leave 0 stars if I could. These people only care about your money and not you. They pride themselves on how big the apartment is but they showed us the model apartment that had a backyard that was 12ft wife. The one we got was half. Only 6 ft and the apartment was nothing like the model. They refuse to show you your but until move in day. We lived their for 9 months and the entire time was hell. They do random "inspections" every week so you spend your whole day hiding your pets. They are constantly doing construction. Seriously every single day. Plumbing system they have is terrible and nothing drains normally. They are nasty and don't care about customer service. We were one hour late on rent because of the bank and they charged us a $250 late fee. They delayed us getting a new apartment by waiting weeks to get back to new tenants then said negative things to try to get us to sign a lease again. NOT WORTH THE SPACE. Find somewhere else to live. Save yourself the stress.

I would leave 0 stars if I could. These people only care about your money and not you. They pride themselves on how big...

I would leave 0 stars if I could. These people only care about your money and not you. They pride themselves on how big the apartment is but they showed us the model apartment that had a backyard that was 12ft wife. The one we got was half. Only 6 ft and the apartment was nothing like the model. They refuse to show you your but until move in day. We lived their for 9 months and the entire time was hell. They do random "inspections" every week so you spend your whole day hiding your pets. They are constantly doing construction. Seriously every single day. Plumbing system they have is terrible and nothing drains normally. They are nasty and don't care about customer service. We were one hour late on rent because of the bank and they charged us a $250 late fee. They delayed us getting a new apartment by waiting weeks to get back to new tenants then said negative things to try to get us to sign a lease again. NOT WORTH THE SPACE. Find somewhere else to live. Save yourself the stress.

I have never been so disgusted to live in a place until we moved here. Seriously we aren't picky or high maintenance but I...

I have never been so disgusted to live in a place until we moved here. Seriously we aren't picky or high maintenance but I couldn't believe the many times I had to call in for something else that broke down. I don't even know where to begin. First let me say the staff are helpful at first and in some cases but when you have a really bad experience of living in there, it seemed they could careless or downplayed it. But here it is. We dealt with infested flies the first two weeks of moving there. Even the very fiest day we moved in I wanted out so bad. It drink so bad in there and big flies roming everywhere. The apartment wasn't super clean either with front windows seemed unsafe, dirty and no outside net as promised. Roaches started to show up the first couple weeks we moved in and never completely went away during our 9 miserable months there, even after the many best control treatments that only helped to control their appearance but not fully eliminate them. I bought my own treatment that finallg helped kept the roaches away a bit but not completely gone. The kitchen sink disposal stopped working more than twice, even the bathroom sink. The heater wasn't working at first and had to get a replacement. The water heater broke down and flooded our entire kitchen, not once but twice then flooded the hall ways and part of the living room, and statyed to get into the rooms, damaging rugs and stuff. It was a night mare. I couldn't believe the level of unprofessional work we received from the office. Don't be fool by the pictures online and you must go there first. A mistake we made not seeing the place first because they said its not ready yet, but had you signed the lease before. Won't do that again. Its really really old and everything breaks down often which I understand, but in here it was so bad. I am sure there are many things that can count for health violations in here. I don't get that we must pay our rents on time only to live like hell. It really was baaaaad. And to make it worst we had to break the lease, paid a huge amount even after everything we went thru just to get away. Even when we moved out the water heater was still broken, it only puts our hot water that they cant seemed to fixed for 2 weeks. And it kept getting cold after that. I had to boil water for my babies' bath. I mean come on, I don't mind sometimes but really, we didn't get what we paid for. And charges for unnecesaries fees to maintain the grounds etc but not really. Dogs pooped everywhere even at the kids playground. Someone needs to take this management to court. The funniest thing I have heard from couple of their own staff admitting that the office people don't know what they are talking about and they know how bad things are but aren't willing to make the change or fix things really. Lol. That right there says it all. They are ripping people off literally. This review is for Le Vail Chateau (2016-2017), I would give it a -10 if I could. Highly DOES NOT recommend unless you are cool to deal with what we went thru. Stay away.

I wish I could put a -5 stars! DO NOT LIVE HERE! They lie, they steal, turn off water weekly and mich more! They...

I wish I could put a -5 stars! DO NOT LIVE HERE! They lie, they steal, turn off water weekly and mich more! They could care less about there renters. When you call in they get really nasty with you. I have never had worse costumer service. I also had a service dog and they wanted me to pay for him. They do not follow the laws. Again THEY LIE AND STEAL! Worst experience!

First off when I lived there they had no business licence, the name 500 was still available to buy so they were totally doing...

First off when I lived there they had no business licence, the name 500 was still available to buy so they were totally doing business fraudulently. When I asked to see their licence she showed me one for another apartment complex with a different name, different address and different number of units. The rest if the story goes as follows. They pulled the bait and switch on me showing me a nice unit and wouldnt show me my unit until I moved in. Even though I put a deposit down 2 months in advance they switched my unit twice which I think was to not let me actually see my place. On move in day I showed up with my uhaul and my unit was not ready andbwould not be ready for 3 more days. I was mad and they changed my unit again and I got to move into a unit that was not move in ready. It took them 4 to 5 months to bring my unit up to a normal habitable place to live and I had to make complaints to the health department to get them to do some of the work. I found myself wondering why dis I pay for this? My new neighbors were noisey drug users. Sleeping all day and slamming doors and fighting all night. We tried to complain to the office and we were treated like we were the problem and they went out of their way to take the druggies side of the story because they had lived their longer. And for complaining my car started to get vandalized by the kid who lived there. My neighbors to the other side were nicer but they had a clogged kitchen sing and either they didnt get it fixed or the 500 wouldnt fix it. Anyway my sink and dishwasher were aleays overflowing and it totally ruinined the linoleum floor. When my lease came up for renewal they had their lawyer tell me they wouldnt renew my lease even thought they said they would sobI had to find a place and movr all in one week. There is more but they arent worth my time and I hope not yours. Thanks so much!

Ok, so I am one of the tenents who was living here before and after the management changed- old management wasnt bad, i never...

Ok, so I am one of the tenents who was living here before and after the management changed- old management wasnt bad, i never had an issue getting things fixed or repaired in a 24 hour window. New management is noticibly better, with my repair requests being fulfilled either near immediate or within a 12 hour window. I have only had 1 issue with hot water, and again, it was fixed in 12 hours. The condition of the units is pretty standard, a little rough around the edges but that is easily forgiven considering how old they are- otherwise they are quite well maintained. My only qualm (management, if you are reading this) is that the windows are paper thin, and hemorrhage heat in the winter. Double pane windows would go a long way here. Management staff is actually very nice- both Maribel and Gisela have been nothing but kind to us and have never tried pulling any fadt one us. They explain the terms and conditions of the lease openly and plainly and will answer your questions upfront. From what i can tell, most the people moaning about this place are the kind of people who always have trouble paying rent on time and who like to lie their way into a cheap discount if possible. That being said , all of my neighbors have proven to be nice, cordial individuals. So, if you can pay your rent on time, dont mind a little noise here and there and are grounded enough to realize that 1100 for 2 bedrooms and 1.5 baths in lower Sugarhouse is a great deal, youll do just fine here. Id recommend these apartments to my friends (in fact, im already working on getting a few more of my family and friends to grab some of the adjacent units!)

So when my roommate and I looked at the reviews online we were so concerned about our stay here. But we were able to...

So when my roommate and I looked at the reviews online we were so concerned about our stay here. But we were able to comfortably address all those concerns with the staff and they were all very pleasant and helpful about the questions we've had. Very nice and when something needs a repair, everytime the repair man has fixed in a prompt time. We've never had an issue with bugs or rodents, ever. The place is obviously cheap but not unreasonable. Neighborhood is loud and a little old but tolerable. I've lived there for a year now and that's what my observations have been. Heads up, they'll list the rent price at $889 for a two bedroom but as you start the actual process, there's $10 for parking $10 for insurance however much they choose to charge you community matenince fees (usually $20), they say they cover water gas and trash but they just add it into the additional fees section (usually $50-$100 based on what your unit uses not specifically you) and $13 in taxes, which after all of that, instead of $889 you're more in the $1000s. Overall there wasn't anything outrageous so I've stayed for my designated lease time, but i will be moving out at the end of the lease cause I'm not gonna pay for them raising the lease. Not to bad though, not amazing either. Thus the 3 stars :) I will post more later in moving out if there's any helpful feedback on that

This place is awful. If you want to live somewhere that does not care for their residents once so ever I would recommend this...

This place is awful. If you want to live somewhere that does not care for their residents once so ever I would recommend this place. Oh and don't bother with cleaning the place. Had everything professionally cleaned just before moving out, only to get a bill saying they had to get new carpet in each room!

NO stars this place is ridiculous. There is never hot water. The management could care less about anything but your rent and late fees....

NO stars this place is ridiculous. There is never hot water. The management could care less about anything but your rent and late fees. The walls creek and are paper thin. Right now I can hear my neighbor walking in his bedroom. If you can find somewhere else do it.

It was disgusting, our tub never drained and it would back up and bring all this filth up. Management took weeks to fix it...

It was disgusting, our tub never drained and it would back up and bring all this filth up. Management took weeks to fix it and even then they didn't want to. Our neighbors were disgusting letting there dog use the bathroom on the balcony leading to it falling all over our backyard on all of our stuff. Water is shut off about every week. The whole complex shares a water heater so depending where you live your water will change its temperature(often) , the walls are soooo thin, It takes them months to actually fix anything, there was mold covering our entire bathroom ceiling,and manager is rude.

It was a lovely place to live, very spacious and they did repairs quickly. They do turn off the water like once a week...

It was a lovely place to live, very spacious and they did repairs quickly. They do turn off the water like once a week for work orders but at least they are quick to solve problems and they answer every time. Newly remodeled townhomes are like having a home.

This place is just terrible. I understand that you get what you pay for, and this place was very inexpensive, which is why my...

This place is just terrible. I understand that you get what you pay for, and this place was very inexpensive, which is why my husband and I moved there. On the plus side, you get lots of square footage. That's about the only good thing there is to say about it. Here's my list of problems: 1. The place is OLD and not well cared for. Our apartment was pretty much completely water damaged. All the non-carpeted flooring was warped from past flooding (so, kitchen and both bathrooms). There was also a pretty bad mold problem (it literally made me sick to live there as it exacerbated an allergy problem). Additionally, it's just pretty beat up. They sprayed a pretty shoddy paint on everything at some point. Maybe to cover up nicotine stains? It peels off easily and looks terrible. 2. The water in the WHOLE complex of 100+ units is linked together. This means that if something goes wrong, it gets messed up for everyone. If someone needs a faucet replaced, the whole complex goes without water for a half a day. They usually give notice of these water outages, but it is rare to get more than 24 hours notice. Usually they post something to your door at the end of the day on the day before the water will go out, so if you have a job, you won't know until about 12 hrs before. And, since the place is old, the water is broken abut once a week. So be ready to be without water with pretty high frequency. 3.There are pests. We personally had a really aggressive mouse infestation (we caught about 10 in traps before we got anything done about it). I also heard neighbors complain of roaches, though we didn't have a big problem with them in our unit. 4. Smoking is allowed in the units, so it smells terrible. The walls have a faint tinge of nicotine and the whole place smells like an old ashtray. Our neighbors smoked heavily and their smoke seeped in through the vents in our bathroom, so we always had that old bowling alley aroma in our apartment. 5. The staff in the management office is incompetent and unprofessional. They frequently leave their shifts early or take preposterously long lunch breaks (2+hours). It was often difficult to find them in the office when we needed to drop off rent because they would not be there during their posted hours. When reporting an issue, they are often curt and rude. They even text while they're talking to you. We found that reporting issued via phone was easier, though even that had its problems. When you call and leave a message, don't expect them to call you back (even if you ask them to and leave your name and number). If you are lucky enough to get a followup, you are likely to be treated to an earful of sullen-teenager attitude. The staff lied to me several times (about mostly silly things like their hours or whether or not they had sent me a notice of a package coming in for me) and gave me very little reason to trust them. 6. There are several mysterious fees that are tacked on to rent that are not well explained. Supposedly they are for "common area maintinance" though if you ask what this implies, they get really pissy with you. I was told that it would be an occasional fee, but it was every month that I was there (which was a year) and it increased every month. 7. There are a lot of questionable characters in the area. The cops are there weekly (if not more), and there are often people lurking at all hours of the day/night. I never felt safe outside without my dog/husband. SO: the bottom line is that you shouldn't stay here, it's a shit hole that is poorly run by people with way too much attitude and no desire to help. Though, I should say that the maintenance workers were always prompt, courteous, and did their job well. They were really great, so there's that.

this app should allow negative stars. This is the worst place I ever rent. the water is cut off very often all day. windows...

this app should allow negative stars. This is the worst place I ever rent. the water is cut off very often all day. windows and door are old and let air come in and out in general every rhing is old (that make you pay more in your utilities bill. when service is required, the only service person doesnt know or got poor experience how to fix or repair. BEFORE SIGN A CONTRACT. ASK TO SEE THE APARTMENT YOU WILL GET. Otherwise they'll give you a junk place.

This place is horrid. DO NOT LIVE HERE!!!! They have water damage so bad that the ceilings cave in. Not only do they have...

This place is horrid. DO NOT LIVE HERE!!!! They have water damage so bad that the ceilings cave in. Not only do they have the orange mold but BLACK MOLD as well. Black mold if your unaware can cause serious problems with your body and can lead to DEATH. Go look it up yourself. After discovering water pockets formed between the wall and the paint, and the sagging ceiling we informed the office. All they did was slice the pockets open and let the water drain and said Monday they'd fix the ceiling. WEEKS and WEEKS to MONTHS and MONTHS go by of constantly reminding them of the water damage they refused to fix it. Finally the ceiling gave way and water came rushing down, wasn't just a puddle of water but running constant water. You'd think then they would have come to fix it but they didn't. Flooded carpets and floors, not to mention the many new black mold spots that continued to grow. After two days of rushing water all over the place they finally turned off the water. I tried posting pictures as evidence of this horrific ordeal whatever reason they weren't approved. There is one picture of the hallway its hard to tell but the carpet is saturated and another semi showing one of the many sliced open water pockets and orange mold growing. (funny they didn't approve my picture of the ceiling caved in or the many black mold pictures). Better to be homeless than live here as black mold can and WILL kill you if its not taken care of, not to mention weeks of saturated carpet they claimed they would come have professionally cleaned, which also never happened. In their contract they had to state that if there are any damages by mold to your property that YOU are liable and yet they won't fix a freaking thing when clearly the ceiling is about to cave in. You cannot hire an outsider to conduct a mold test its against their contract. If THEY feel it is necessary they will get their guys to do it and you may or may not be not be billed for the test to be done. Well if they didn't think a sagging ceiling full of water leaking from who knows where was worth the trouble what makes you think they care about spending more money to have someone come conduct a mold test that's going to force them to actually make changes and spend more money getting it fixed? This place is THE WORST place I've ever lived. They tell you they will fix things and even after several months and several reminders and two straight days of water rushing from the ceilings they still didn't fix one thing.

I thought slumlords were a myth. When my wife and I first moved to Salt Lake City, we had to move quickly because of...

I thought slumlords were a myth. When my wife and I first moved to Salt Lake City, we had to move quickly because of her job. We didn't have a lot of time...