Pinnacle Fort Union

We have enjoyed living here!! its conveniently close to shopping and freeway access. Gabby and her staff have been AMAZING on making sure all...

We have enjoyed living here!! its conveniently close to shopping and freeway access. Gabby and her staff have been AMAZING on making sure all of our needs have been met! We are very excited to see all the new things that are going to be added to the property!! I would highly recommend living here!!

My fiance have been residence here for almost 3 years now. We hadnt planned on staying here for that long but we really like...

My fiance have been residence here for almost 3 years now. We hadnt planned on staying here for that long but we really like here! So close to everything but in its own little nook and seems so private. Weve never had any issues with our unit other routine maintenance. Which I might add the staff and maintenance guys are super friendly!! We love this place!

Great location, I love that we are so close to everything yet still tucked away in a little neighborhood. We have the best neighbors...

Great location, I love that we are so close to everything yet still tucked away in a little neighborhood. We have the best neighbors & the staff is very helpful. I would definitely recommend these apartments to anyone who is looking for a great starter apartment or home. I have been here for about 2 years and wouldn't mind staying longer.

****UPDATE: If I could change my 1 star to 0 stars, I would. I moved out over 2 months ago and this issue is...

****UPDATE: If I could change my 1 star to 0 stars, I would. I moved out over 2 months ago and this issue is still UNRESOLVED. I have emailed and called dozens of times and absolutely nobody will get back with me (literally not one single person has ever called me back). After finally getting ahold of someone, I was informed "Utah doesn't have a customer service rep" and my case has just been getting bounced around from person to person with absolutely zero progress. Furthermore, the photos they requested from Pinnacle Fort Union a month ago still haven't been received. They either took photos, or did not. It does not take take 5+ weeks to GET PHOTOS EMAILED. The rep then informed me they "can't control their properties" (??? Shouldn't the property management be able to control their own properties?)I am completely convinced Alliance is trying to wear me out so my fee goes to the collection agency. This has been the most frustrating experience I have ever had with an apartment complex. I plan to seek legal advice if this issue is not resolved in one week. Do not live here if you want to keep your sanity.**** 6 months ago I would've given this place 5 stars. However, since Alliance took over, this apartment has gone downhill fast. People can't seem to move out quick enough! I moved out a month ago and I have had nothing but problems with the entire process. Prior to moving out, I had maintenance complete a walk through of my apartment telling me the things I needed to fix (fill in nail holes, touch up paint). I was in the office 5 days in a row before they actually remembered to give me paint. I spoke directly to the manager about cleaning & carpet costs and she told me not to do it myself because they had a flat rate of $45 for carpets (couldn't find a better deal myself). Low and behold, when my move out bill rolled around she charged me $175 for carpet cleaning and charged me $50 for paint "touch-ups". Apparently, having maintenance walk through was just a show. I called the manager immediately and she basically said "Not my problem. Call our customer service line." I have been calling the Alliance customer service center for 2 weeks straight with no response. I've sent emails, left voicemails, even spoke with a couple of people who said they couldn't help me and someone associated with my apartment would have to deal with this. Still nothing. Not only did the management lie about the move out expenses, but their customer service refuses to even discuss the charges. All-in-all worst move out experience I've had to date. If management relations are important to you, do NOT move to Pinnacle Fort Union.

Lived here for two years and it was great. New management took over and it has gone so far downhill. We haven't been able...

Lived here for two years and it was great. New management took over and it has gone so far downhill. We haven't been able to use the patio in 3 months because the siding on the buildings is being replaced and the team doing the job has left trash and broken glass all over my patio. Meanwhile, I get handed a terribly deceptive new lease agreement that makes it appear that the rent has gone down by $10. Woohoo! Oh, wait. Except they buried nickel and dimes into the addendum's and my rent is now $57 more for water, sewers and commons areas (all included before). Yes, I read the lease. The first page states and a monthly total, then buried pages deep it says they reserve the right to change the way utilities are billed at any time with a 30 day notice being given. I received no notice and yet my rent has jumped considerably. On top of that, I now get the privilege of paying $25/mo for a mandatory and useless trash valet service (my unit is 10 steps from the dumpster). The elliptical in the gym has been out for 5 months and some of the weight plates on the machines are broken (I've complained multiple times). Maintenance has entered my premises on at least three separate non-emergency occasions with absolutely no prior notice. Other times they give me notice they will be coming and then never show up. I'll definitely be moving out as soon as my lease is up and would never recommend this place (or any properties ran by Alliance Residential company) to anyone. The pool and hot tub is being closed 2-3 times a week for "maintenance" (???) with no explanation given. If you are considering moving here, keep looking!!!

6 months ago I would've given this place 5 stars. However, since Alliance took over, this apartment has gone downhill fast. People can't seem...

6 months ago I would've given this place 5 stars. However, since Alliance took over, this apartment has gone downhill fast. People can't seem to move out quick enough! I moved out a month ago and I have had nothing but problems with the entire process. Prior to moving out, I had maintenance complete a walk through of my apartment telling me the things I needed to fix (fill in nail holes, touch up paint). I was in the office 5 days in a row before they actually remembered to give me paint. I spoke directly to the manager about cleaning & carpet costs and she told me not to do it myself because they had a flat rate of $45 for carpets (couldn't find a better deal myself). Low and behold, when my move out bill rolled around she charged me $175 for carpet cleaning and charged me $50 for paint "touch-ups". Apparently, having maintenance walk through was just a show. I called the manager immediately and she basically said "Not my problem. Call our customer service line." I have been calling the Alliance customer service center for 2 weeks straight with no response. I've sent emails, left voicemails, even spoke with a couple of people who said they couldn't help me and someone associated with my apartment would have to deal with this. Still nothing. Not only did the management lie about the move out expenses, but their customer service refuses to even discuss the charges. All-in-all worst move out experience I've had to date. If management relations are important to you, do NOT move to Pinnacle Fort Union.

This place is a must see for anyone looking for a new place to live. For the price I don't believe any other apartments...

This place is a must see for anyone looking for a new place to live. For the price I don't believe any other apartments compare. This place has a beautiful pool and hot tub and the newly remodeled apartments are to die for. However, the highlight of this place has to be one of the property managers named Summer. She is the most welcoming, hardworking property manager I've ever dealt with. If you have any issues with your apartment she is right there with a solution for you. She is also ready to help you fix any minor things you don't like about your apartment, such as adding more shelving to the laundry room or updating your thermostat. All in all this place is a must see for the price and you may make a good friend along the way.

My Girlfriend, our three kids, our two cats and I where having a hard time finding a good place to move into luckily we...

My Girlfriend, our three kids, our two cats and I where having a hard time finding a good place to move into luckily we came across Pinnacle Fort Union apartments in the right amount of time before having to move out of our current home. We called to go look at a 3 Bedroom apartment and met the property manager Summer. She greeted us with so much kindness and treated us as if we where best friends. She was polite, funny and didnt seem to mind out three little monkeys having fun in the weight/ exercise room. The apartment we looked at was amazing, within budget and she worked with us to get us in fast! If you are looking for a great place to live, I recommend this place! Five stars!!

Wonderful property moved from downtown Salt Lake City. Love the area, love the fantastic price for the size of the apartment. Summer is an...

Wonderful property moved from downtown Salt Lake City. Love the area, love the fantastic price for the size of the apartment. Summer is an AMAZING property Manager and she has an AWESOME team, that really cares about their residents.

I have been a property manager for hotels. Summer the property manager and her team do an amazing job make sure all of or...

I have been a property manager for hotels. Summer the property manager and her team do an amazing job make sure all of or request are taken care of, they make us feel like we are at home. Amazing property, conveniently located near the freeway.

They have been very friendly and out going since day one. They have helped me and my children move into a safe and happy...

They have been very friendly and out going since day one. They have helped me and my children move into a safe and happy place. I would recommend this place to anyone.

Ok location. My daughter moved in 3 months ago. Management said they would spray for spiders but she is still having a problem with...

Ok location. My daughter moved in 3 months ago. Management said they would spray for spiders but she is still having a problem with spiders in her home. Management was notified however she's never heard from them.

We are coming up on our 4th year here and can truly say it has been pleasant. From polite staff members to quiet neighborhs....

We are coming up on our 4th year here and can truly say it has been pleasant. From polite staff members to quiet neighborhs. Through the last few years we have only had a few minor "maintenance requests" and they have always fixed in a timely manner but most importantly, fixed correctly the 1st time around. Sadly this will be our last year here due to a relocation in my career. If the stars ever line that we move back we would definitely love to call this place home again!

Upstairs neighbours let their dog run around until midnight. Things on the walls would rattle. They were friendly when I talked to them about...

Upstairs neighbours let their dog run around until midnight. Things on the walls would rattle. They were friendly when I talked to them about it, then they started right up again. People here have no respect for their neighbors.

From the instant I walked into the clubhouse, I felt right at home. These apartments are clean, spacious, and quiet. The staff is super...

From the instant I walked into the clubhouse, I felt right at home. These apartments are clean, spacious, and quiet. The staff is super friendly, and the atmosphere with the creek is killer! There are a lot of trees, and it feels safe here. People look out for each other.

In January 2015 I paid all amounts due under my contract that expired in November or December 2014. I received a letter from an...

In January 2015 I paid all amounts due under my contract that expired in November or December 2014. I received a letter from an attorney representing the landlord this week stating that I owe money plus interest. In over 2 years, the landlord has not sent me anything regarding this amount that is supposedly due. I have evidence of the payment but now must deal with this issue.

Unfortunately there isn't an option for zero stars because after my awful experience, I feel the need to spread the word and warn everyone...

Unfortunately there isn't an option for zero stars because after my awful experience, I feel the need to spread the word and warn everyone about this place, the way I wish someone could have for me. First and foremost, my life has been negatively impacted by my decision to move into apartment 1149 S #32 due to the fact that I found out a week after moving into the apartment that it was infested with bed bugs! Even worse, after they performed an improper inspection, (prior to move-in AND after notifying them of this problem), I was given a false negative as for the presence of bed bugs. This further exposed myself and my boyfriend to the bugs and allowed the bugs to multiply and infest the apartment and my stuff even more. A second inspection was performed only because the office workers saw my bites so wanted to recheck. This time the inspection tested positive and our second opinion company found old blood spots all over the baseboards, as well as the shedding from the bodies and live bugs. Nothing to be found on my belongings. They said this was clear evidence that the bugs had been there prior to my move-in. The apartment complex refused to let me out of my contract or to give me a clean place to sleep and insisted I sleep in the infested apartment and continue to be bit. They took a month to even treat the apartment - pouring chemicals all over my stuff rather than the gold standard heat treatment they agreed to do. There was no willingness to work with me on helping me out of this awful, awful situation I found myself in (thanks to them) and I ended up losing ~4000 dollars through this event. I continue to struggle and rack up costs for checks and treatments since the bed bugs could come back despite the heat treatment I paid for to have my stuff eventually get to be free from the bugs for good. There were multiple other times where my boyfriend and I tried to communicate with office staff who ignored our phone calls and emails, claiming to have not received them "because the email system went down" (???). From the beginning, they did not meet our needs to live in a habitable environment. Beg bugs and bad reviews spread so I would hope you will take this into account before risking such bad treatment and chance for exposure to a non-habitable environment. Easily the worst decision I've made in a long time was moving into this apartment complex. **Update: A year after this happened, we took the company to small claims court and the judge confirmed that this company was guilty of providing an inhabitable environment and handled the situation poorly. They were found guilty for infesting my belongings with bed bugs by improper checks prior to move and during my stay. The judge ruled that they would reimburse me for my losses and the company's representatives continued to haggle me after the court case was closed by sweetening me up and trying to convince me to give them my documents (in further attempt to fight the lost case). We refused and eventually got our check. Good riddance.

I loved living here! I lived here for a year, without any issues. Only moving away to move into a house. Janiel, the apartment...

I loved living here! I lived here for a year, without any issues. Only moving away to move into a house. Janiel, the apartment manager, is the best! She is very friendly and very helpful every time you talk to her. The apartments were nice, we never had a single issue with anything to do with the apartment. The pool and hot tub were also great! They were open all summer, which was so nice!! They even had towels available for use at the pool. You'd often see the maintenance guys walking around the complex, there were also friendly and would often times greet you. The other thing I love about this complex, is that there isn't a ton of traffic right out front. It's tucked away down a quite side which gives it a nice feel. Overall, my experience here was great.

Management is unprofessional, disorganized, and rude. When we first looked to move in, we met with Kelsey, who seemed wonderful and was a big...

Management is unprofessional, disorganized, and rude. When we first looked to move in, we met with Kelsey, who seemed wonderful and was a big reason why we chose this complex. She left within one month of us moving in. Since then, we have seen at least 3 completely new management teams in the 2.5 years that we lived here. Each team was progressively worse. We were incredibly dissatisfied with the management of the property during our time living here. The actual units themselves are fairly nice and the location is great. The maintenance crew is genuinely kind, professional, and great at what they do. We enjoyed working with them. That being said, we did have several issues that were unresolved for a long time because the management team would never pass along our concerns to the maintenance crew. The walls are very thin - you can definitely hear everything going on in the units around you. The pools and workout equipment are often out-of-order. Management makes a huge difference in where people live, and the management team here (the several we saw and definitely the last one that was there, with Jamil as the lead) does not do a good job. As a resident, I knew that they were aware of issues because they offered a monetary reward for residents who posted positive reviews online of the community, which I find to be a dishonest way of gaining reviews. I offered my feedback on my experience living there to them directly after moving out and they told me that they "didn't really want to listen to a lesson on customer service from me" and proceeded to hang up on me. Management is not open to growing or meeting the needs of its residents. I highly encourage people who are interested in living here to not do so unless the management team takes a huge turn for the better.

We have a first floor with NO STAIRS!! Close enough to everything you could want to walk to. Beautiful property!! Love the pool and...

We have a first floor with NO STAIRS!! Close enough to everything you could want to walk to. Beautiful property!! Love the pool and hot tub, pretty landscape with the river and mountains so close. Great staff! wont leave until we have to! nice neighbors, quiet. Love to have picnics. We love to grab drinks and cookies in the office. repairs done quick. lots of places to walk the dog. low utilities. cant say enough good things! very happy!

Unfortunately there isn't an option for zero stars because after my awful experience, I feel the need to spread the word and warn everyone...

Unfortunately there isn't an option for zero stars because after my awful experience, I feel the need to spread the word and warn everyone about this place, the way I wish someone could have for me. First and foremost, my life has been negatively impacted by my decision to move into apartment 1149 S #32 due to the fact that I found out a week after moving into the apartment that it was infested with bed bugs! Even worse, after they performed an improper inspection (prior to move-in AND after notifying them of this problem), I was given a false negative as for the presence of bed bugs and further exposed myself and my boyfriend to the bugs and allowed the bugs to multiply and infest the apartment and my stuff even more. A second inspection was performed only because the office workers saw my bites so wanted to recheck. This time the inspection tested positive and our second opinion company found blood spots all over the baseboards, as well as the shedding from the bodies and live bugs. Nothing to be found on my belongings. The apartment complex refused to let me out of my contract or to give me a clean place to sleep and insisted I sleep in the infested apartment and continue to be bit. They took a month to even treat the apartment - pouring chemicals all over my stuff rather than the gold standard heat treatment they agreed to do. There was no willingness to work with me on helping me out of this awful, awful situation I found myself in thanks to them and I ended up losing ~4000 dollars through this event and continue to struggle and rack up costs for checks and treatments since the bed bugs could come back despite the heat treatment I paid for my stuff to eventually get to be safe. There were multiple other times I tried to communicate with office staff who ignored our phone calls and emails, claiming to have not received them "because the email system went down" (???) and from the beginning, they did not meet our needs to live in a habitable environment. Beg bugs and bad reviews spread so I would hope you will take this into account before risking such bad treatment and exposure to a non-habitable environment becoming a part of your life as well. Easily the worst decision I've made in a long time was moving into this apartment complex.

DON'T RENT HERE!!!!! Thought it was going to be a good place when we first rented it. We loved the area, but the management...

DON'T RENT HERE!!!!! Thought it was going to be a good place when we first rented it. We loved the area, but the management changed 3 times while we were there, they all said different things and the last couple of managers were complete snobs. We were told that if any holes in the wall were smaller than a dime we wouldn't have to fix them, that was by the first manager. Of course she left and when the time came to move they didn't follow what we were told and charged us $50 for a small area on the wall that would have cost us $20 max to fix on our own. We also cleaned the carpet with a machine and everything and still were charged $40 for carpet cleaning. They also let people smoke on the balconies and don't enforce them from being at least 20 feet from a building, you can hear everything in your apartment, you can't even watch a movie at a decent volume without someone complaining, the management does nothing to help with issues you may have, and one of our neighbors was literally creeping on my wife on a regular basis. Find anywhere else because this place is unreliable and will screw you over in the end!

What an awesome group of people managing these apartments. Kelsie is phenomenal! Always friendly and willing to help, and Matt in maintenance is always...

What an awesome group of people managing these apartments. Kelsie is phenomenal! Always friendly and willing to help, and Matt in maintenance is always prompt and thorough in his repairs. I would highly recommend these apartments to anyone!