Dear WPM Real Estate Management/Allyson Gardens : I would like to start by saying that when I initially moved to Allyson Gardens I really...
Dear WPM Real Estate Management/Allyson Gardens :
I would like to start by saying that when I initially moved to Allyson Gardens I really liked the apartment and my property. For this reason, when I was offered to post reviews for them for a small incentive I jumped at it. What I am experiencing now is the complete opposite!
On November 2, 2017, I had to call the emergency maintenance line because the apartment above mine had flooded and it came into my home in my bathroom in the master bedroom. It sounded like it was raining in my apartment with large water bubbles forming in the ceiling that eventually burst and ruined the ceiling. I dont know the exact date but within two weeks of that maintenance came and repaired the roof and apparently the pipes that burst to cause the flood. After the repairs were finished, I began to hear a very loud screeching noise that is loud enough to wake me and my daughter out of our sleep. My neighbor gets up in the morning anywhere between 5-6 am to prepare for work. I know that because every time he showers/bath I hear that very loud noise. My work schedule is from 11 am - 8 pm. I am not due to get up until around 8 am. However, I am not allowed to get the amount of rest that I require to function properly. Along with that, I am getting phone calls from my daughters school stating that she is falling asleep in class.
I have put in a total of 3 maintenance request, spoke with the maintenance manager Mike who is very nice and the property manager Nikiesha Thomas whom is very dismissive and has no empathy to the inconveniences that I am experiencing and this unique situation. I will also attach the email chain that Nikiesha and I spoke on. Every maintenance request that was submitted has been closed and marked complete although the problem has not been solved minus that last one. I was told that that the noise was minimized and that the noise returned. The truth is that the noise never left which prompted me to submit another request and email Nikiesha. I was told by Mike, the maintenance manager that he has never encountered this situation before and requested my patience while he resolves the issue. I agreed and have been nothing short of patience. Considering that it sounds like a factory in my apartment, which I do have audio to prove, I can only be but so patent when this issue is having a downward spiraling effect on my personal life and overall health. Maintenance and Nikiesha have heard the noise in person and via my recordings. My original request was submitted on January 30, 2018. I hesitated to submit my request prior to this date because I was unsure of what could actually be done.
Fast forward to today, after countless conversations with management and maintenance, being told that its apartment living and being completely brushed off by management in my opinion and no solution in sight this entire situation has taken a physical and mental toll on me. I get anywhere between 2-4 hours of sleep a day, I am having an extremely hard time focusing at work, arriving late to work. My stress and anxiety are at an all-time high, I have a headache every day and I now have to take sleeping pills just to go to sleep because my anxiety keeps me up knowing that my sleep will be disturbed within a few hours. The kind of stress that I am feeling is very unhealthy and very much unappreciated. I have developed bags under my eyes that are noticeable to my family friends and co-workers along with my mood and energy being completely drained.
Considering that I have been very patient and cooperative through the entire process and that what is occurring is no fault, neglect or omission of anyone in my home the simple request that I have made is not asking for too much and should not go unacknowledged by the property manager which happened in our emails. I decided to not respond to her latest email due to the dismissiveness to what is going on and my request. Rather reach out with hopes that someone can help me get my life back to normal.