Bay Colony

I have lived here for 6 months. Taylor and Ashley are the best leasing agents Ive ever dealt with and management Tammy is always...

I have lived here for 6 months. Taylor and Ashley are the best leasing agents Ive ever dealt with and management Tammy is always kind and welcoming. My dog loves being able to walk around and enjoys the dog park on property. I highly recommend staying here!

My husband and I moved in earlier this year with great hopes for Bay Colony. After reading the reviews, I was hesitant about moving...

My husband and I moved in earlier this year with great hopes for Bay Colony. After reading the reviews, I was hesitant about moving in, but the prices were decent and they had availability for immediate move-in. Slowly, I've noticed things that really bother me. First of all, they have an issue with roaches. In the first month, we killed about 5 of those little suckers. The frustrating thing is, there is actually a pest fee tacked on to your monthly rent payment. It's only a couple of dollars, but money is money. If you're going to charge anything to get rid of bugs, get rid of the bugs. I wouldn't even mind paying a few more bucks if I could be sure our home would be pest free. Second, we've called maintenance three times since we moved here. Two out of three of those times, our issues were taken care of in a timely manner. However, the second time we called about an issue with one of our power outlets (it's loose and doesn't work properly). No one ever showed up. I was told someone would be out within a week, but I guess because it wasn't an emergency, they swept it under the rug hoping we'd forget. Or perhaps they lost the work order. Either way, we are paying customers, and someone should've responded to our needs, no matter how small the issue. Third, my biggest issue with them thus far, was an incident when I tried to pay my rent online. I usually brought in a money order, (NEVER being late) but that gets old pretty quickly. So I decided to take advantage of their online system. They charged me a $15 service fee for that, which was annoying, but I went ahead and did it. Then, a few days later, I realized that they still hadn't pulled the money out of my account. I received a text from them letting me know I was late on my rent. When I checked online, there was no proof I had paid at all. If I hadn't noticed that they had my credit card information on file, I would've thought that I had forgotten to pay or I had made a mistake. I knew that I had paid, but couldn't prove it. When I called the front desk, the girl was sympathetic with me, but I was still required to pay the late charges ($60). I understand that I was late on my rent, and it's stated in my lease that there is a late fee, however, I was only late due to their online system and I feel that after our loyal services and never being late before, this should've been waved. Lastly, there are things this apartment complex lacks that definitely makes this place a pit stop for us. A gym, washer/dryer connections, a gate/more security or cameras, etc. I honestly don't feel comfortable taking a stroll once it's dark due to the lack of cameras and lighting. The towing issue also seems to bother a lot of people, and I can see why. We'd love to have friends over for dinner, but due to the fact that we only have one visitor pass, we're limited. At Remington Apartments (right down the street), they have certain rows of parking spaces just for visitors (no pass needed). I think this would greatly help with the towing issue. However, due to all of these reviews, I'm almost positive that management sincerely does not take their tenants opinions to heart. If this many people are complaining about key issues, you need to start working on them or continue to have a questionable reputation. And rather than replying to everyone "In our lease agreement, it states..." because I'm not questioning what the lease states. Perhaps you could start listening to your tenants rather than brushing them off with technicalities. When you treat your customers/tenants respectfully and do everything you can to make their experience a good one, providing outstanding/reputable services, you gain your tenants trust and lasting relationship. There are a few pros, I'll admit. The staff is friendly, and I do feel that they try their best. (I can't say the same for management). The people living here are quiet and friendly. The dog parks, though small, are a plus. All I can say is, this isn't a long term option for us. Definitely weigh your options before moving in.

I went in today to inquire about leasing an apartment. However, when I walked in, I was greeted with unprofessionalism and horrible customer service....

I went in today to inquire about leasing an apartment. However, when I walked in, I was greeted with unprofessionalism and horrible customer service. The lady behind the desk seemed to be irritated because I took her away from her looking at her phone. I asked if there was any 2 bedroom apartments available. She answered "Yeah, June 12, its 735, anything else?" I asked if there was one I could see. She said you have an ID and when I produced it, she sighed heavily and just got up. I must say, the apartment that I toured was beautiful and exactly what I am looking for. But her attitude detered me away.

My fiance and I moved in around the end of September and we have had nothing but a great experience. The staff are kind...

My fiance and I moved in around the end of September and we have had nothing but a great experience. The staff are kind to both of us as well as our dog. She looks forward to her afternoon walks where we stop by the office to say hello and the property manager Tammy always has a treat for her. We plan on staying here until we are forced to PCS. The maintenance guys have always been prompt and friendly when a service request was put in. I wouldn't change anything about my time here.

If we could give zero stars, then I would. My husband and I moved in to the complex in December. we quickly found out...

If we could give zero stars, then I would. My husband and I moved in to the complex in December. we quickly found out that the interior of the apartment is poorly constructed, as the carpet in the bedroom was being torn up by the door as soon as it was put to use, and by the vacuum cleaner on the first sweep. The light switch in our bathroom is also broken, and have an outlet that doesn't work 100% of the time. When brought to the attention of the staff, the subject was changed and swept under the carpet. Along with the sloppy construction, the manager, Tammy is unprofessional, ignorant and rude to tennants. She also likes to peek in people's windows while walking around with her maintenance crew multiple times a day. I have caught her more than once doing just that. We also have reason to believe that she enters apartments without permission. It seems that a lot of people have had issues with the management of this complex, yet changes haven't been made to improve reviews, and the cut and paste responses to public complaints is transparent. I would not recommend anyone leasing an apartment through here, you may think you're saving money by having a decent rent quote doesn't always mean you're saving money in the long run, as they will nit pick your bill and find every reason to charge you 100+ bucks more than you signed your lease for. Can't wait until our lease is up. Don't waste your time here. We are currently in the process to get this apartment complex black listed for fort hood soldiers and their dependents.

My husband and I moved in earlier this year with great hopes for Bay Colony. After reading the reviews, I was hesitant about moving...

My husband and I moved in earlier this year with great hopes for Bay Colony. After reading the reviews, I was hesitant about moving in, but the prices were decent and they had availability for immediate move-in. Slowly, I've noticed things that really bother me. First of all, they have an issue with roaches. In the first month, we killed about 5 of those little suckers. The frustrating thing is, there is actually a pest fee tacked on to your monthly rent payment. It's only a couple of dollars, but money is money. If you're going to charge anything to get rid of bugs, get rid of the bugs. I wouldn't even mind paying a few more bucks if I could be sure our home would be pest free. Second, we've called maintenance three times since we moved here. Two out of three of those times, our issues were taken care of in a timely manner. However, the second time we called about an issue with one of our power outlets (it's loose and doesn't work properly). No one ever showed up. I was told someone would be out within a week, but I guess because it wasn't an emergency, they swept it under the rug hoping we'd forget. Or perhaps they lost the work order. Either way, we are paying customers, and someone should've responded to our needs, no matter how small the issue. Third, my biggest issue with them thus far, was an incident when I tried to pay my rent online. I usually brought in a money order, (NEVER being late) but that gets old pretty quickly. So I decided to take advantage of their online system. They charged me a $15 service fee for that, which was annoying, but I went ahead and did it. Then, a few days later, I realized that they still hadn't pulled the money out of my account. I received a text from them letting me know I was late on my rent. When I checked online, there was no proof I had paid at all. If I hadn't noticed that they had my credit card information on file, I would've thought that I had forgotten to pay or I had made a mistake. I knew that I had paid, but couldn't prove it. When I called the front desk, the girl was sympathetic with me, but I was still required to pay the late charges ($60). I understand that I was late on my rent, and it's stated in my lease that there is a late fee, however, I was only late due to their online system and I feel that after our loyal services and never being late before, this should've been waved. Lastly, there are things this apartment complex lacks that definitely makes this place a pit stop for us. A gym, washer/dryer connections, a gate/more security or cameras, etc. I honestly don't feel comfortable taking a stroll once it's dark due to the lack of cameras and lighting. The towing issue also seems to bother a lot of people, and I can see why. We'd love to have friends over for dinner, but due to the fact that we only have one visitor pass, we're limited. At Remington Apartments (right down the street), they have certain rows of parking spaces just for visitors (no pass needed). I think this would greatly help with the towing issue. However, due to all of these reviews, I'm almost positive that management sincerely does not take their tenants opinions to heart. If this many people are complaining about key issues, you need to start working on them or continue to have a questionable reputation. And rather than replying to everyone "In our lease agreement, it states..." because I'm not questioning what the lease states. Perhaps you could start listening to your tenants rather than brushing them off with technicalities. When you treat your customers/tenants respectfully and do everything you can to make their experience a good one, providing outstanding/reputable services, you gain your tenants trust and lasting relationship. There are a few pros, I'll admit. The staff is friendly, and I do feel that they try their best. (I can't say the same for management). The people living here are quiet and friendly. The dog parks, though small, are a plus. All I can say is, this isn't a long term option for us. Definitely weigh your options before moving in.

Great apartment complex and great service, but the maintenance should be better because dog owners leave dog poop everywhere and it stays there and...

Great apartment complex and great service, but the maintenance should be better because dog owners leave dog poop everywhere and it stays there and no one does anything about it

This place is old, one bedroom is perfect for one person only! Bedroom is super small! This place is terrible! I've lost out on...

This place is old, one bedroom is perfect for one person only! Bedroom is super small! This place is terrible! I've lost out on so much money living here, from getting my car towed(because apartment failed to inform me on the rules for parking) & They don't have cameras, someone in the middle of the night flattened my husbands car tires. We got new cars a few months ago and someone hit my car and flattened his tire AGAIN! but the office never seems to see anything and the tire happened when they were open. I understand crime happens everywhere BUT that's why properties should have cameras for their benefit and the tenants. Also they close the pool for unnecessary reasons " people stole our pool furniture or we found glass in the pool" obviously that tells you that you need to put cameras up! We pay for the amenities as well and with them being cut out over crime that happens everywhere is stupid! Thankfully our lease is almost up. The only good thing the staff are friendly but lack knowledge of the rules to the apartment.

This place is old, one bedroom is perfect for one person only! Bedroom is super small! This place is terrible! I've lost out on...

This place is old, one bedroom is perfect for one person only! Bedroom is super small! This place is terrible! I've lost out on so much money living here, from getting my car towed(because apartment failed to inform me on the rules for parking) & They don't have cameras, someone in the middle of the night flattened my husbands car tires. We got new cars a few months ago and someone hit my car and flattened his tire AGAIN! but the office never seems to see anything and the tire happened when they were open. I understand crime happens everywhere BUT that's why properties should have cameras for their benefit and the tenants. Thankfully our lease is almost up. The only good thing the staff are friendly but lack knowledge of the rules to the apartment.

Ohh boy where to start...I found this place because it's close to the place I work. On first inspection it seemed like a good...

Ohh boy where to start...I found this place because it's close to the place I work. On first inspection it seemed like a good deal. Cheaper rent and what not. Then things slowly started to take a turn. I've killed a few roaches, had problems with my front door, and then my boyfriend gets his car towed. I don't find the management to be fair. But I find the office girls and maintanence to be really trying their hardest tho. I wouldn't recommend this place. There are a bunch of other places in the area to live instead.

This place has contracted an unscrupulous towing company, Leon's Towing, to patrol its parking lot day and night and then set up ambiguous clauses...

This place has contracted an unscrupulous towing company, Leon's Towing, to patrol its parking lot day and night and then set up ambiguous clauses to entrap people into having their vehical towed and then held for ransom at 220+ dollars. It does not protect its residents from this, infact they are the prime targets. Their manager refused to acknowledge this as bad business and refused to work with residents. I will be reporting this complex to the Better Business Bureau.

Make sure you have a parking permit or visitor pass. Local tow company combs the Complex. Seems shady I visited from out of town...

Make sure you have a parking permit or visitor pass. Local tow company combs the Complex. Seems shady I visited from out of town parked 2 am car towed 315 am! I don't live her I have family that does.

My husband and I have enjoyed living in this apartment since moving to the Fort Hood area. We feel like we found a hidden...

My husband and I have enjoyed living in this apartment since moving to the Fort Hood area. We feel like we found a hidden gem when we stumbled across Bay Colony. Pros - Staff is very friendly, emergency maintenance requests are handled almost immediately, rent is fair, pet deposit cannot be beat, and apartments are easily maintained. For a relatively small apartment, the living room is reasonably sized and we even have a king sized bed in our bedroom and are not hurting for room. The apartment complex is relatively quiet. The pool is cleaned every morning, and the game room is really nice. The property manager makes you feel really welcome and is always available to answer any questions you may have. Since living here, there have been a lot of improvements to the property itself. The laundry rooms have been renovated, so the washers and dryers are much more convenient to use, bbq grills and picnic tables have been added throughout the grounds, and a dog park has even been built. Cons - parking rules could be enforced more (you have to have a parking pass and people who do not have a pass park in tenant spaces all the time, along with there being a limited number of spaces in front of your building). Maintenance requests that are not an emergency can take a while to be completed depending on how many requests there are. And we have an apartment where the balcony faces Rancier, so there is A LOT of outside traffic noise. Ultimately, Bay Colony is a great place to live if you are looking for something affordable, conveniently located, and constantly improving.

I wish I could rate less than 1 star! These are by far the worst apartments I've ever dealt with! Management DOES NOT care...

I wish I could rate less than 1 star! These are by far the worst apartments I've ever dealt with! Management DOES NOT care about the tenants! She is rude and very disrespectful! I have lived here for almost a year and cannot wait until my lease is up next month! My garbage disposal has been broken since I moved here and I was told after two attempts at fixing it by maintenance to just "not use it at all!" Not to mention my car being towed because the office staff gave me an expired parking pass! These apartments are not worth what you guys are charging and I will NEVER recommend these apartments to anyone. At least not until you get a new manager!

If there is negative or lesser than that i would prolly chose it, and give the lowest rating to this place, u get what...

If there is negative or lesser than that i would prolly chose it, and give the lowest rating to this place, u get what u pay for, loud at night and u will wake up early because u will hear ur neighbor on his preach, not to mention the towing policy, who on earth would park their car here if they are not resident? Seriously? Yall should have better policy than that, water is smelly and bugs everywhere, friday midnight neighbor still partying like crazy, talk about the policy we sign

Worst place ever!! They close the pool for stupid reasons like they should just install cameras and see what happens instead of wasting money...

Worst place ever!! They close the pool for stupid reasons like they should just install cameras and see what happens instead of wasting money over stupid things.. it's summer time and the pool is currently closed I wanted to go today but I can't obviously the worse place ever to live. People are nice around here but they should really learn how to manage stuff around the complex.

This place is old, one bedroom is perfect for one person only! Bedroom is super small! This place is terrible! I've lost out on...

This place is old, one bedroom is perfect for one person only! Bedroom is super small! This place is terrible! I've lost out on so much money living here, from getting my car towed(was not my fault) & They don't have cameras, someone in the middle of the night flattened my husbands car tires. The only good thing the staff are very friendly but that's the only good thing I have to say!

The new management has been the worst yet. I have seen with my own eyes the maintenance crew disrespect the tenants and then play...

The new management has been the worst yet. I have seen with my own eyes the maintenance crew disrespect the tenants and then play the victims. The tenants are not allowed to have an opinion while living at Bay Colony. I notice that if they try to voice their opinion they are cast out and treated like trouble makes. What I seen today, was down right wrong and very unprofessional. I watch management tell visitors about a tenant person business. The information that she give the visitors had nothing to do with them. I will never stay here!!!!! I would rather be homeless. I ask for the corporate number and was refused the information. The management office has way to much power. That place feels more like a prison than a place of living. I don't need to hear from the owner. I know and you know nothing is going to change. Have a great day.

Everything is great except security and management. Seriously. Though the apartments may be old & small they're a great set of apartments. The office...

Everything is great except security and management. Seriously. Though the apartments may be old & small they're a great set of apartments. The office manager is very rude & unprofessional though. I WOULD NEVER sign another lease with BC for as long as she is their office manager. Seriously, I would rate this place 4 stars if there was a better office manager, because even the lack of security didn't bother me as much as she did. Smh.

Pretty good place and the maintenance is the best crew I have encountered...still a dumb 60 day notice rule...but overall almost 4 years here...

Pretty good place and the maintenance is the best crew I have encountered...still a dumb 60 day notice rule...but overall almost 4 years here and it was a good stay

I called to see if they had one bedroom apartments available, the lady that answered hung up on me twice! And the third time...

I called to see if they had one bedroom apartments available, the lady that answered hung up on me twice! And the third time I called all she said was...