Hawk Ridge

This community gets: - one star for location: everything you need is within walking distance to 5-minute drive, Harrist Teeter, Lowe's Foods, Food Lion,...

This community gets: - one star for location: everything you need is within walking distance to 5-minute drive, Harrist Teeter, Lowe's Foods, Food Lion, pharmacies, etc, and downtown Winston is 15 minutes away. - another star for safety/quietness, etc. Beyond that, management is just a mess. They're polite and all, no problems there, but they're a little bit too clueless for me. Management changed 3 times the year I was there (June 2017-June 2018), and somehow things just stayed the same. I won't even talk about the first team, let bygones be bygones. My impression was that this community's management somehow excelled at being mediocre! Maintenance requests were hit or miss. And for a hit you have to follow up in person with the leasing office several times - defeating the purpose of submitting an online maintenance request, in my simple opinion. I had several encounters with the leasing office where I would go to employee A with concern X, they give me response Y, then I come back to follow up in a couple days with A asking about Y. I would be told Y is wrong, I apologize on behalf of whoever told you that. I would clarify, "Uh it was you," at which point awkwardness ensues. My last facepalm incident (the most recent example) was a couple weeks before I moved out. I come home from a night shift at 9AM. Water stops at 10AM. Front desk lady tells me, "The fire department is here for a safety check, they're doing one building at a time, shouldn't be more than a few minutes." So I decide that's fine, I'll get some sleep and wake up to running water. Fast forward, I wake up at 1PM. No water. I follow up with same front desk lady - "I don't know what's taking them so long, but the fire department is still doing their check." A few minutes later I run into the maintenance man. I ask him Hey any idea when the fire department will finish up with building ***? He said, "Fire department what? I shut off the water supple in your building because a pipe broke in the ground floor. It'll be back up in 30 minutes." Cue facepalm. I hate moving, and when I moved in to this community I had all intentions to live there for at least 2 years. But they slowly chipped away at my tolerance. I ultimately chose to move to a community where I now happily pay $200 more than I did at Hawk Ridge, in return for better service.

Awful experience. SCAMMERS! Was charged more than agreed. Toni the manager is unprofessional, lacks common courtesy, and a liar. Unacceptable business practices with little...

Awful experience. SCAMMERS! Was charged more than agreed. Toni the manager is unprofessional, lacks common courtesy, and a liar. Unacceptable business practices with little to no customer service. The other lease agent, the black lady, is absolutely clueless. Dont expect to get much service or common sense from her. She seems uneducated about their policies. No proper training here. Avoid at all cost.

Toni is by far the worse person I have ever met .So rude/ uneducated and thinks she knows it all. Doesn't care nor does...

Toni is by far the worse person I have ever met .So rude/ uneducated and thinks she knows it all. Doesn't care nor does she listen to what you have to say. Speaks over you. I loved living here until she came along.

I had to pay a month and a half extra because the office forgot to put that I wasn't going to renew my lease...

I had to pay a month and a half extra because the office forgot to put that I wasn't going to renew my lease lazy is they had a different staff wean i moved in this new black lady is one lazy b****

I observed every aspect of this property all way down to the management team. Terry is a very patient gentleman. Michelle I meet with...

I observed every aspect of this property all way down to the management team. Terry is a very patient gentleman. Michelle I meet with her upon looking at a another property years ago. Michelle....I like her outstanding customer service. She also has a ear to listen to what you have to say. Everyday is not perfect and every situation is not the fault of the higher person in charge. Life is like sports. We all have a position to play. And wether or not you play your part then you want receive the best outcome. As for the only thing I think we all can assist with is the trash. There's a $10.00 trash fee, but our service needs to increase with high quality assistance. As for example a better contractor or a trash compactor. Besides all the outcomes. I love it here at Hawk Ridge Apartment Community homes. You guys have to get to like it!

New management is awful!!! Exposed trash sitting in front of the complex, management has amnesia, as we pay for amenities they forget we don't...

New management is awful!!! Exposed trash sitting in front of the complex, management has amnesia, as we pay for amenities they forget we don't have, water bill has gotten higher, we can no longer pay rent with money orders, we are charged a $20 processing fee to use a debit card...had a flat tire for a few days, as it was an off pay period, but my insurance and tags were current...they threatened to have my car towed. It's gone downhill when management acts as though they "tolerate" certain residents who just happen to resemble me. I enjoyed the management prior to this takeover. These new folks are terrible. You'd be better off in the Hamptons.

New management took over. Was a rough transition however they seem to be getting things together. They will work with you, but get things...

New management took over. Was a rough transition however they seem to be getting things together. They will work with you, but get things in writing. With the new takeover things have been easily forgotten.

I have lived at Hawk Ridge almost 2 years and I'm about to sign another lease! I have never had any problems and the...

I have lived at Hawk Ridge almost 2 years and I'm about to sign another lease! I have never had any problems and the management has ALWAYS looked out for me! I've only had to call them a couple times. Once the AC was on the blink and my bathroom faucet started leaking and they came and fixed it right away! A home is where you make it and Hawk Ridge is my home and I am blessed to have excellent neighbors! Some times I think those that complain, are probably those who don't follow the rules. If I were to complain about anything, it would be to those neighbors who DON'T clean up after their pets! That's just gross and very inconsiderate of your neighbors who might step in it! I don't care if your pet weights 4 lbs or 60 lbs! FOLLOW THE RULES AND CLEAN IT UP! This problem reflects back on you and not the management! Help keep OUR yard looking good!

I would highly recommend this place to everyone. I have a disabled brother and they did everything they could to get us out of...

I would highly recommend this place to everyone. I have a disabled brother and they did everything they could to get us out of an extremely ugly situation where we were living. When the severe rain caused a mold problem they spent thousands of dollars to fix everything promptly. The place is maintained beautifully. The management is easy and wonderful to work with. As a caregiver to someone in a wheelchair I applaud everything they do to make it easy for me to care for a handicapped brother. My neighbors have all been very friendly. I have had people take my garbage from me and take it to the dumpster. The one star review is not accurate. I overheard her demanding special treatment and when they tried to explain to her the agreement she signed she got exceedingly nasty. In spite of the provocation the manager remained polite. Everyone here is treated equally.

Talk about service! These folks really care about their residents. Always going above and beyond to truly make everyone feel at home and welcome....

Talk about service! These folks really care about their residents. Always going above and beyond to truly make everyone feel at home and welcome. Anyone new to the area will LOVE this community and the location is super convenient to major highways for commute to work. What a WONDERFUL place to call home!

Looking for my first apartment was tough. From the moment I called Hawk Ridge, they have been more than helpful. The staff is simply...

Looking for my first apartment was tough. From the moment I called Hawk Ridge, they have been more than helpful. The staff is simply phenomenal. They are always attentive to my needs, and the needs of my canine companion, Blu. There are always programs taking place in the clubhouse and my neighbors are friendly and courteous. The grounds are well-kept and the parking lot was recently repaved. The management is fair and ensures that business is handled in a professional manner. If you are looking for an affordable, comfortable, quiet, pet friendly place to call home, contact Hawk Ridge today! You won't regret it.

Hawk ridge was great. My wife and I needed an apartment for a couple months to find a house. The management was great and...

Hawk ridge was great. My wife and I needed an apartment for a couple months to find a house. The management was great and listened to our needs. They had a 3 month contract which was the shortest anyone gave and we ended up only needing it for 2 months and management refunded our money for the last month as soon as they filled our vacant apartment. They didn't have to do that, we were moving out and we had signed a contract, but it just shows they aren't trying to make a quick buck they are there to serve people. Great experience I would recommend them to anyone.