I decided to live in this apartment sight unseen because the initial conversation with the leasing agent Natasha seemed professional. Although I could have...
I decided to live in this apartment sight unseen because the initial conversation with the leasing agent Natasha seemed professional. Although I could have afforded a much more expensive and more upscale place to live, I figured it was only for 3 months because I travel for my job and it wouldn't make a difference. BIG MISTAKE!!!!!!
I have never in my life have had such problems with a leasing company. Not only the apartment was disappointing with no coat closet, no counter space in either bathroom, no storage closet.. the list goes on. I called and called to have Natasha send my package with all of my move-in instructions including my new address which was never sent to me until a week after it was promised on my actual move in date. Which resulted in a few days delay getting my electricity turned on with Duke. I got a bill for over $100 for these days which were not my fault due to fees Duke charged the apartment complex. When I professionally tried to resolve this issue, Natasha (the cause of the problem) got very snippy and rude with me and did not listen to a word I had to say. I then contacted the corporate office and the apartment manager and finally had the issue resolved because I had written evidence of her negligence. As a paying resident, I should not have to deal with this.
The staff does not answer the phone 90% of the time. And maintenance requests takes 3x and 1-2 weeks to get answered. Maybe I am spoiled by good customer service but this place leaves a lot to be desired.
My last straw was today when myself and a friend went to the pool and was harassed by the maintenance staff upon arrival and the manager. Asked if we lived there and if we had a pool pass which was never issued. I am a highly educated professional black person and conduct myself as such in public. Natasha sent the manager Brian out to speak with my friend and I for cuddling in the pool. He then questioned what apartment we lived in and then asked us to keep it "kid friendly" due to the public displays of affection!!! WHAT??? Disgusted by the harassment we just left. I guess I am a "yankee" and am not used to such blatant we don't want your kind here treatment. I am writing this review once and for all because I don't want anyone else to have to experience what I have been exposed to. I also hear some others have a problem with mold but I have not. Thank GOD!