MILITARY FAMILIES PLEASE READ!! There is a reason why this place has a 2 star rating! I wish that I could give this place...
MILITARY FAMILIES PLEASE READ!! There is a reason why this place has a 2 star rating! I wish that I could give this place no stars. It was by far the worst experience in an apartment complex my husband and I have ever lived in. They will suck every last penny from you and threaten a 3rd party lawyer if you question it. The people at the front desk, Adrianna and Laura, have terrible attitudes and will give you 2 different answers depending on who you speak to. They are always on a lunch break and rarely in the office between 11:00am and 3:00pm. They are not understanding when deployment dates are changed, even when you bring a letter of deployment signed by generals. You are required to give a 60 day written notice if the deployment date is changed (even if you don't know about the deployment date 60 days prior)! Maintenance is incredibly slow to repair anything! I was without AC for 4 days before anything was done about it. It took over a month to install the new AC unit too! The parking is awful. You get one assigned space and your car will be towed if you are parked in a visitors spot longer than 72 hours. This can make going on vacations difficult when you have more than 2 vehicles. Oh, make sure that you give a 60 day written notice that you are leaving your apartment BEFORE the date your lease is scheduled to end. If you don't, you will be locked in for 2 months at a time for nearly double your original rate. I hope all of this helps someone avoid the mess that we got ourselves into! PAY THE EXTRA MONEY AND LIVE SOMEWHERE ELSE! IT IS SO WORTH IT!
Upon beginning our lease with this apartment, my husband presented his military orders in order to get the military rate. They made a copy of his orders and put it with his paperwork. They gave us a copy as well. About a month away from our lease ending, we found out that my husbands deployment date was bumped to a much, much closer date. I notified the desk the day that I found out. She told me that there was nothing that she could do. I informed my husband, who was on the boat at the time, and he emailed a letter of deployment to me. I presented that letter and they told me that because it did not have the specific date of deployment that there was nothing that they could do. I told them that for security reasons, they are not allowed to put the specified date. She continued to tell me there was nothing that could be done. Upon the last day of our lease, I went to return the keys and mentioned everything that we had gone through to the other woman at the desk. She told me that if I would have brought all of this to her, that she would have been able to help me but it is too late now. I was very upset and told her how disappointed I was in the customer service that this apartment complex has.
When we moved into the apartment, there were damages everywhere. The counter tops had been melted, the carpets were falling apart, the AC does not cool the upstairs of townhome because of the old circulation system that they have, there was poorly patched spots on the wall, the fence in the back was incredibly wobbly, and the doors paint was peeling off. They did repair the paint on all the apartments but they did a sloppy job. You can still see the red paint under the gray that was painted over top. The worst part of all of this, that they are trying to charge us nearly $2000 to repair the carpets even though I have a note signed by maintenance saying that they were scheduled to repair the carpets after we left anyways. Maintenance left me without AC for 4 days (in July!) before they duct taped a window unit onto my window. Once the AC was replaced a month later, they left all the duct tape and extension cord in the house!
I wish I had more characters available in this review to describe the rest of my experience. I really hope that this helps someone out there! Good luck on your apartment search! Avoid this awful place!