We really enjoy the space and how Central it is to nearby amenities. The in-unit washer and dryer are fantastic. We also love our...
We really enjoy the space and how Central it is to nearby amenities. The in-unit washer and dryer are fantastic. We also love our porch area, garage and 2 bedrooms. I do think the quality of most items in the apartment is quite cheap considering the monthly cost of rent. The paint chips easily and even if you're the cleanest person, somehow the carpet picks up stains effortlessly. Maintenance responds to requests quickly as well which is great.
My frustration is with the office. I was very on top of it when we moved in, but I felt a little lost in regards to the items and forms I was given, as well as a timeline. Now we have lived here for 6 months and we've been getting over charged for months for a renters insurance opt-out plan, when she eve had insurance the whole time through Our insurer. I called the office several times and left at least 3 voicemails (no one ever answered my calls). No one called back. I then went to the office on a lunchbreak and they had a potential renter in-office learning about spaces. When the employee asked me what she could help with, when they realized it was a complaint, she quickly grabbed an informational paper and told me to call that number, told me she couldn't helped me and essentially pushed me out the door. I was pretty disappointed because we do love this apartment.