This review comes 7 months since the signing of my lease. I will keep my review updated as time goes on and I'll adjust...
This review comes 7 months since the signing of my lease. I will keep my review updated as time goes on and I'll adjust my review accordingly.
Starting Dec. 2016 I was apartment seeking, especially with the complexes in this area because I wanted to stay in this area of the city. I absolutely love this part of San Antonio. So I'm big about reading reviews before considering a place of business. I almost did not consider this complex due to the reviews but a small part of my gut was telling me to give it a chance. I saw the website for this complex (back when it was Pegasus management company and was called Crown Ridge). From the start the staff, Chase, Martin, Amelia, Maria were all excellent. I never had issues communicating with them. They were always prompt in returning calls or answering questions I had about the leasing process.
Due to their polite customer service, it made me feel more comfortable about moving forward in the process because after viewing the apartment, I was very satisfied with the floor plan and complex.
My original move in date was Jan 4, however that was delayed about 2 days because the contractors placing new flooring in were still working. This was a little bit of an inconvenience however I was flexible and ok with it since it wasn't urgent to move out of my previous residence. Plus I would rather the contractors do the job right the first time instead of rush it and have sloppy work. My rent amount for that month was adjusted accordingly for those two additional days which I thought was fair and appreciated that.
The grounds are kept up and usually do a great job. The only issue with that is some pet owners do not like to clean up after their dog(s). I am also a dog owner and clean up after my dog, but you always get a few bad apples that aren't as responsible. I would not put this blame on management as they do send out periodic reminders to the residents to please clean up after your pets.
Maintenance is good about taking care of work orders in a timely manner (not that I have had a lot of work orders because I seldom have any). I even had a request to complete a minor work order while I was home and they were good working with my schedule.
Now something I can agree on with many other reviews is the parking is horrible. I went ahead at the start of my lease and purchased a car port spot so I should have guaranteed parking spot. (Car ports are available for purchase and is assigned for your vehicle). However..key word is "should" because since I have moved here, there have been several times someone else parks in my spot that I pay for. This is frustrating to me. Pegasus had a horrible tow policy and required to give the person a 24hr notice before towing, but they leave the next day before notice even takes effect and I was still out my parking spot for that night. You also can't call a tow company yourself because all the companies tell you that management has to call them. I am finally fed up with this happening, new management states they are in process of reviewing the tow contract. I am expecting a change in the policy because as a paying resident for a car port, I'm tired of the occasional jerk parking in my spot. Residents know these are assigned spots and should also inform their guest they have come over. The last time there were no spots available in the complex and several people were forced to park off the complex. I'm a very patient person but this has happened too many times. I'm pushing for towing at the time of incident and to by-pass the 24 hour notice.
Overall, this is a great complex to live at. Prices are competitive, it is spacious for an apartment, clean, in a great area of San Antonio, great schools, polite office staff (Amelia and Maria are excellent!) and so far 7 months into my lease, besides the parking issue, I haven't had any other issues to date that would give a lesser rating.