15 On Cambridge

One of the worst in all of AZ. Getting them to fix the simplest of issues in nearly impossible. Andrea is the property manager...

One of the worst in all of AZ. Getting them to fix the simplest of issues in nearly impossible. Andrea is the property manager for the Atrium apartments in Tempe she is extremely rude and unprofessional in all the email conversations we had when I wasnt being ignored and getting her on the phone is extremely difficult. Maintenance requests will be ignored.

Tried calling to dispute my refund on the deposit instead took forever for a response, had to email twice just to get a response,...

Tried calling to dispute my refund on the deposit instead took forever for a response, had to email twice just to get a response, then was given no explanation. When I tried to call the receptionist was extremely rude and didnt seem to want to help at all, and the property manager (she manages the atrium and is somehow the VP) was extremely rude our entire phone call. She raised her voice and her reason for doing so was because, I told you 3 times already. As if clarification is a reason to raise your voice at someone. Then continued to be rude and hung up on me as well, as I repeatedly told her there is no reason to be rude and unprofessional. If you want to live somewhere dependable and reliable, with good customer relations, DO NOT COME HERE. Worst property management I have dealt with in al my time as a renter.

Worst management of a property I have ever dealt with. Getting Andrea on the phone is virtually impossible. The complex Vera is a mess...

Worst management of a property I have ever dealt with. Getting Andrea on the phone is virtually impossible. The complex Vera is a mess never been cleaned up the laundry room is disgusting. No garbage cans placed inside the laundry, washer leaks floor is covered in dirt and lint. Turnover is high so if you do move in please be prepared to not know who does what from this company. We miss Joe and Braxton bring back people who actually talk to the tenants and not talk at them. CLEAN THE DAMN PROPERTY! PAY SOMEONE FROM THE PROPERTY TO CLEAN UP ONCE A WEEK! it's not that damn hard to figure out stop hiding in your offices and actually come out and know who lives in your building. Another (2nd in 2 months) tenant has just up and left because of Andrea the so called VP of the company. I will be moving as soon as my lease is up

Being a current resident at 18 hasn't been what I was expecting. If it isn't one thing it's another with the other resident's here....

Being a current resident at 18 hasn't been what I was expecting. If it isn't one thing it's another with the other resident's here. The individual who now manages this property is not someone you can go to voice concerns about what goes on around here. I would of given 5 stars if Braxton was still managing here because he was awesome and hands on then any property manager I have ever seen in my years of renting in California to Arizona.

I recently moved into an apartment managed by Taylor Street and I have to say it's a really nice and clean apartment. The area...

I recently moved into an apartment managed by Taylor Street and I have to say it's a really nice and clean apartment. The area is quiet and everything seems to be well maintained. Jason was excellent in helping me understand everything and getting everything done in a timely manner as I had to move in quickly.

Jason was my leasing agent and he was fantastic! He was patient with my many questions and even let me view the property again....

Jason was my leasing agent and he was fantastic! He was patient with my many questions and even let me view the property again. I was amazed how clean and well kept the property was. Would definitely recommend Taylor Street to anyone who is looking for a new home!

I live at the studios on 12th which is one of the properties that Taylor Street manages. I'm very proud to say that they...

I live at the studios on 12th which is one of the properties that Taylor Street manages. I'm very proud to say that they have done a wonderful job at turning around my complex I enjoy living here and they are always on top of their game with service orders. Thank you Taylor Street for all your hard work much appreciated.

15 ON CAMBRIDGE: WORST CUSTOMER SERVICE. INCONSISTENT, LACKS DIVERSITY AND PEOPLE SKILLS. VICE PRESIDENT OF COMPANY WILL HANG UP ON YOU AND IS UNABLE...

15 ON CAMBRIDGE: WORST CUSTOMER SERVICE. INCONSISTENT, LACKS DIVERSITY AND PEOPLE SKILLS. VICE PRESIDENT OF COMPANY WILL HANG UP ON YOU AND IS UNABLE TO REGULATE HERSELF IN ORDER TO HANDLE ACCOUNTS PROPERLY. DISORGANIZED AND WILL BREACH THE CONFIDENTIALITY OF OTHER RESIDENTS. CURRENTLY A RESIDENT AND AM REGRETTING IT WITH EVERY INTERACTION UNDER NEW MANAGEMENT. BELOW YOU WILL SEE A PERFECT EXAMPLE OF THE BREACH OF CONFIDENTIALITY FROM THE COMPANY THEMSELVES. THANK YOU FOR EXEMPLIFYING THE TYPE OF SERVICE YOU DELIVER.

Our experience with Taylor Street at 18 on Eighteen has had its ups and downs. At first, it was honestly a disaster. The day...

Our experience with Taylor Street at 18 on Eighteen has had its ups and downs. At first, it was honestly a disaster. The day of move in, our unit was still under construction and we were moved to another unit. This wouldnt have been a problem if we had been informed, but we werent and therefore had to pay utility fees for moving our services to another address, as we had set a start date for the services at the direction of management. Our property manger, Braxton, was unhelpful, offputting, and generally pretty rude. He offered no assistance or apologies. The unit we were moved into was not clean at all and I had to spend $150 and my first two days there cleaning it myself before I could move our things in. They put no effort into having it ready for us and didnt give us a heads up at all. Locks were not ready and the fridge still had items in it... It took almost two weeks for him to drop off our gate keys, which resulted in us being locked out multiple times. When our fridge broke down, Braxton had trouble coming to fix it because he said he didnt have a key to our place which I found strange and unsafe coming from our property manager. Since then, Taylor Street has been alright! Units are very nice looking but seem poorly constructed, as we have cabinets hanging off their hinges because they werent fully installed and lots of random cracks in the walls. There is dog poop all over the community grounds. HOWEVER- The new property manager Andrea seems really great and has responded to our needs very kindly and quickly! Amazing so far! I have hope that our experience here will continue to improve with her.

I highly recommend Taylor Street Management. I have been a tenant at 12 on Cambridge since February 2014. I love the atmosphere/community. Jason is...

I highly recommend Taylor Street Management. I have been a tenant at 12 on Cambridge since February 2014. I love the atmosphere/community. Jason is personable, friendly, and caring, and it is reflected in their properties.

I love love love my new apartment! The neighbors are so nice and the apartment is so quiet and clean! I highly recommend this...

I love love love my new apartment! The neighbors are so nice and the apartment is so quiet and clean! I highly recommend this company to anyone looking for a new apartment!

I wish I could give them a 0 star. Absolutely horrible customer service and they will pull the bait and switch with your unit...

I wish I could give them a 0 star. Absolutely horrible customer service and they will pull the bait and switch with your unit and never follow through on any maintenance requests. Don't rent at any of their properties.

15 ON CAMBRIDGE: WORST CUSTOMER SERVICE. INCONSISTENT, LACKS DIVERSITY AND PEOPLE SKILLS. VICE PRESIDENT OF COMPANY WILL HANG UP ON YOU AND IS UNABLE...

15 ON CAMBRIDGE: WORST CUSTOMER SERVICE. INCONSISTENT, LACKS DIVERSITY AND PEOPLE SKILLS. VICE PRESIDENT OF COMPANY WILL HANG UP ON YOU AND IS UNABLE TO REGULATE HERSELF IN ORDER TO HANDLE ACCOUNTS PROPERLY. DISORGANIZED AND WILL BREACH THE CONFIDENTIALITY OF OTHER RESIDENTS. CURRENTLY A RESIDENT AND AM REGRETTING IT WITH EVERY INTERACTION UNDER NEW MANAGEMENT.

I have lived at 13 on Cambridge since the summer of 2013 and have no plans of moving to another apartment. In my time...

I have lived at 13 on Cambridge since the summer of 2013 and have no plans of moving to another apartment. In my time here, Jason and the Taylor management team have shown me nothing but respect and kindness. They are eager to please and are creative problem solvers. Living in a historic neighborhood can be challenging, but they have always been very responsive to my needs and maintenance requests. Older buildings come with more issues, but they respond as quickly as possible and bring out the best local businesses to help solve problems. After a problem has been taken care of, I always receive a follow up email/text/call/drop-by to see if it has been taken care of to their high standards. I've seen my unit change in beautiful ways though the short time I've been here. Our courtyard is amazing and constantly taken care of by a great landscaping team. Our units have been remodeled twice since I've lived here to include great floors and amenities. We have locked gates, cameras, and enough lights to make the place look like daytime during the evening. I have always been able to come home to a safe and beautiful apartment. The location is great, the management is amazing, the nieghbors are kind - it's a great place in Central Phoenix to call home!

As a current tenant on 15 on Cambridge, I am eager to move out. The property is extremely poorly managed. There have been termites,...

As a current tenant on 15 on Cambridge, I am eager to move out. The property is extremely poorly managed. There have been termites, water leaks from the ceiling, and mold. Maintenance requests take weeks to months to be taken care of. When they do finally come out after incessant emails, you get a a bandaid repair. To be more specific: 1) the shower head popped off, and I couldn't shower for weeks. I had to send in two requests for them to finally repair. 2) termite shoots in the bathroom. First they said it was already treated, but they kept growing. So i had to insist somebody come back to inspect. Then 1 month later, the shoots spread to other parts of the bathroom and hallway. 3) leak in the living area ceiling January 1, 2017. The inspection was not done until several days later, and the repair was minimal. There was paint dust all over my kitchen and furniture and the workers used my personal kitchen towels. Today (March 21) there are still water damage lines along the ceiling. And the apartment is very humid. 4) with the following downpour one month later in February 2017 there was another leak in the bathroom this time with visible black mold growing on the ceiling. I put the request in right away. When I returned from a 3 week trip. I found the repair was a bandaid fix and the mold was still present and spreading. I am still fighting to get this fixed. If you are looking for apartments, save yourself the time and headaches. Go elsewhere.