The Knoll

The Knoll is the biggest waste of money it is ridiculous!!! NO one is ever staffed, it is rare you'll have a chance to...

The Knoll is the biggest waste of money it is ridiculous!!! NO one is ever staffed, it is rare you'll have a chance to get a package or anyone to help you, no one ever responds to any calls/emails/voicemails. The amenities that are promised are nonexistent, the workout room door is always locked with no one onsite to fix it, the movie room TV never works and no one is ever available to set it up, and the party rooms are always messy. This apartment building is the biggest scam and totally takes advantage of college students.

Communication at this apartment complex is non-existent. During my stay at the Knoll I attempted to contact both the leasing office and maintenance several...

Communication at this apartment complex is non-existent. During my stay at the Knoll I attempted to contact both the leasing office and maintenance several times, and NEVER received any reply. If you ever get locked out of your apartment or have an emergency there is literally no one you can contact. This residence may appear nice on the outside, but the rooms are severely overpriced and I guarantee it is not at all worth what you have to go through dealing with management. Side note: don't live here if you have a disability, they are not accommodating at all. I broke my leg during the winter and they wouldn't let me use the handicap parking space (I had a permit) and didn't even bother to plow the ramp going up to the door. If I could give no stars I would.

I've tried calling the rental office multiple times to the multitude of phone numbers listed (the ones on their website as well as the...

I've tried calling the rental office multiple times to the multitude of phone numbers listed (the ones on their website as well as the ones listed in some of the previous comments below). The calls go nowhere. I sit on hold for a couple of moments before being cut off. My nephew, an international student (and renter) is trying to make sure he can move in as planned on Saturday. He has stopped by the office multiple times and found it empty. I'm starting to have serious doubts about this landlord. Landlord: please publish hours that you'll actually be in the office and a phone number that will actually get answered or allow a message to be left. Your inability to have either of these things updated indicates a relative immaturity and forebodes a negative relationship developing between your tenants and your novice managers.

No one ever answers the phone. No one ever answers emails. Does anyone actually run this place? I don't think so. I moved out...

No one ever answers the phone. No one ever answers emails. Does anyone actually run this place? I don't think so. I moved out of Minneapolis and was being charged the wrong amount on my rent for MONTHS. I called countless times and sent emails, but no one hardly ever answered or responded. When I did get through to someone, they would quickly apologize and say that they'd fix my rent right away, but nothing ever happened. I finally had to ask a friend who lived in Minneapolis go to the front desk and tell them to call me. It took them about three months to finally charge me the right amount on rent, all while I was occurring late fees for their mistake, which I am now am forced to pay. Unbelievable. I would highly recommend looking elsewhere for a place to live.

Save yourself the time and money and DON'T rent here. Upon moving into my apartment here, I was immediately regretful of signing this lease....

Save yourself the time and money and DON'T rent here. Upon moving into my apartment here, I was immediately regretful of signing this lease. Here's a list of just SOME of the things I encountered here and my opinion of them: The washing machine was filled with mold when we moved in, something the management said they'd replace (they never did). The dishwasher was filled with hair when we moved it. The front door's batteries for the fab ran out and we could hardly open our door and get into our apartment. This took maintenance a whole week to fix. The wifi..... don't get me started on this. The wifi was so bad, there might as well not have been any at all. Consistently the speed of our internet was running around 200kb per second (if you're not familiar with internet speeds, that nothing compared to what you're probably used to). The band width they have is not nearly enough for students. Some nights I wasn't even able to load Google. I confronted the management countless times about this issue and they just kept saying they'd look into fixing it. They eventually apologized for this, but nothing was ever done. I emailed the man at the front desk on March 6th.... He still has not gotten back to me (it's July 5th). The walls are paper thin, expect to hear any footsteps above, people's music, and nearby lovers. The furniture and facilities are cheaply made, expect things to break. The place was far from clean when we moved in (hair everywhere, dusty, stains on the counters and in cabinets). The whole place smelled of weed (that was more from neighbors obviously). Every weekend, the halls and grounds were absolutely trashed by other residents (broken lights, beer bottles everywhere, someone actually hung their bra on our front door). I understand some of this was out of management's control, but other things were unacceptable. Hopefully you either stay far away, or have a better experience than my roommates and I did.