Capri Apartments

Some of the best customer service I've ever run into while trying to find housing. Erin and Carolyn helped me extensively trying to find...

Some of the best customer service I've ever run into while trying to find housing. Erin and Carolyn helped me extensively trying to find a place on rather short notice and were an absolute pleasure to work with throughout it all. They took so much stress off my shoulders and made it feel like a breeze finding a good place to live!

I chose Capri Apartments because of its great price and location in relation to the university of Oregon campus. However, it became evident that...

I chose Capri Apartments because of its great price and location in relation to the university of Oregon campus. However, it became evident that you get what you pay for when I was trying to move from one of their locations (woodside manor) where I took over another students lease for the summer to the apartment that I would be living in for the school year (campus court). When picking up my keys for the new apartment, the staff was friendly and reminded me that I had 24 hours to return my old keys. I packed up most of my belongings into a rented car and drove to my new apartment. I left all of my fragile belongings inside of my old apartment because I wanted to take extra special care when moving them. Capri Apartments claims that every apartment is entered before move in and cleaned, but if this were really true then they would have known that the keys that they had did not match my new apartment. I found out that I didnt have the correct keys after a long day of working and heavy lifting and I was now stuck with a car full of almost everything I own, because of this I had to beg my friend to stay at their apartment because I had work the next day and needed a place to stay that didnt have bedsheets stuffed away in a box. The next morning, I called and told one of the receptionists of the issue. She explained that there was a spare key that I could come pick up and try (and that this spare would probably work). One, Why on earth would you have two different keys that are for the same apartment? Two, this solution would have been great, despite the fact that I have a job and I do not have the time to keep going back and forth to try and find the right key because they couldnt do their job the first time. I let the receptionist know that I would be coming on my lunch break. When I was able to get off of work, I went to their office only to find out that everyone who works there apparently takes lunch at the same time! I greeted a locked door and a sign that simply read out for lunch. You would think that the least they could do is put a timeframe? I waited there for 30 minutes until I had to leave. When I finally got off of work I picked up a key that looked identical to the first one, and shockingly it didnt work!! The receptionist called the maintenance man who after two hours of waiting for him, delivered me the correct key. After FINALLY moving my things into the new apartment, I went back to the old one to retrieve my fragile belongings. I had not been back to the old apartment since I originally tried to move out, which means I still had the old keys and had told Capri that because I did not have the new keys I was not able to move out. I did everything correct on my part. When I reached my old apartment door (after their office was closed for the day) all of my belongings were in a trash bag and almost everything was either broken or missing. I was devastated that the items that I had left behind SPECIFICALLY so they would not get damaged during the moving process had been treated like trash without my knowledge. When I came in crying to their office the next morning, every pleasant interaction that I had ever had with their staff went out the window. They listened to my story while chiming in that I shouldve done things differently and when I asked to see the manager they refused, as she stayed in her office listening to the whole interaction. I never got an apology from the manager even when it was explained to me that they cleaners who had treated my things like trash had called her, asked why there were items still in the apartment and what they should do with them. Instead of asking her staff about the situation, she decided she knew best and brushed it off. The staff at Capri let me know that they would look for my missing items and contact me with updates. I never once received any update from their office. I would never choose to live here again after this experience, ESPECIALLY because they didnt have the decency to apologize for their lack of communication skills. Stay away from Capri.

DO NOT RENT FROM CAPRI! During the snowstorm in December of 2016, my roommate was gone, and I walked into the kitchen to see...

DO NOT RENT FROM CAPRI! During the snowstorm in December of 2016, my roommate was gone, and I walked into the kitchen to see a flood of water coming from her room. We opened her room and the ceiling literally was caving in from the weight of the snow melting and there was 5 inches of standing water throughout her entire room. When we called maintenance, they mentioned while patching up the hole in the ceiling that it had been fixed before. Capri did not do anything to help or reimburse for all the damaged furniture because it was internal damage. Be aware that the units are not properly maintained as evidenced by the ceiling caving in! When I arrived to move-in, my room was filthy, and I had to clean everything before I moved my stuff in. The units are not secure at all, and its extremely easy to break into the units from the outside because the locks are old and worn. The walls are thin and you can hear every single noise from outside and from the surrounding apartments. Leasing office management, especially Athena, are absolutely idiotic. I tried to contact the office to deal with an important legal concern allowing me to terminate my lease per Oregon law, and Athena did not forward all the legal documents I gave her to the corporate offices. I told her that she would be hearing from my lawyer since management is disobeying an Oregon law, and she told me that my lawyer cant contact her. I asked for corporates number and she told me to google it. She refused to give me the number after asking another time.