Villas Of Henderson Pass

Angela has been extremely helpful at the leasing office. I got a good price and I look forward to moving in. If you want...

Angela has been extremely helpful at the leasing office. I got a good price and I look forward to moving in. If you want to rent from here make sure to speak to Angela, she makes the experience enjoyable and stress free. That woman should be given a raise.

I just want to say that every single apartment Ive visited before his one has shown me that people dont really care about you...

I just want to say that every single apartment Ive visited before his one has shown me that people dont really care about you they just say what you want to hear. I visited villas of Henderson pass today and Angela one of the leasing office associates helped me. She hasnt worked there long but has your best interest at heart. She shared some of her past hard experiences that she went through when she was trying to get apartments and let us know that the only reason why she was here was to help people not go through what she went through. Anyways, the apartments are great. The upkeep is super nice. You can tell these apartments are taken very well care of.

Repair crews are hit and miss here. So far electrical problems first that they could not figure out then mold and rainwater leaking in...

Repair crews are hit and miss here. So far electrical problems first that they could not figure out then mold and rainwater leaking in to the walls now no tap or toilet water so cant shower or anything and its 10pm at night May 29/30th. Not really wanting to renew my lease

Under new management. I originally went to another complex to check things out, and because of the amazing assistance I received from Brian I...

Under new management. I originally went to another complex to check things out, and because of the amazing assistance I received from Brian I asked what other properties they managed, which led me to the Villas of Henderson Pass. Brian, who actually is based at the Villas of Henderson Pass, went above and beyond to answer all of my questions as thoroughly as possible and provided me facts instead of untrue things just to hook me. He is extremely friendly and professional and takes customer service very seriously. He led me to my decision in making the Villas of Henderson Pass my new home. Touring the grounds afterwards was a bonus. The property is extremely clean, landscaping is very well kept, as well as the buildings. Beautiful complex and awesome service!

RATS!!!!! Building nine has had rats for six months. We have notified the management office several times. They have patched holes where the rats...

RATS!!!!! Building nine has had rats for six months. We have notified the management office several times. They have patched holes where the rats get through but have done nothing to get of the rats we hear running through the walls and ceiling. The second pool was closed the entire summer...but we did get new pool furniture and umbrella. It's nice to look at through the locked gate. For a year building nine had to walk by a construction dumpster that had an awful stench...again the office did nothing for a year. I lived there for three years. The first year was great but has gone down hill rapidly. I just turned my keys in. I left that apartment cleaner than when I moved in including cleaning light fixtures, baseboards, door frames and on top of kitchen cabinets. Update - 2-13-18 I moved on 12-5-17. A couple weeks later I received a letter stating the amount of my deposit I would have returned to me. I called 12-15-17, 1-11-18 and 2-5-18 asking when I would receive the check. For the past two days I have been calling and now there is no answer. Update 2-23-18. I finally got through on 2-14-18. I was told a check would be in the mail the following day. Today I followed up because I had not received the check. I was told they are looking into it and would call me back. So far, no phone call.....

RATS!!!!! Building nine has had rats for six months. We have notified the management office several times. They have patched holes where the rats...

RATS!!!!! Building nine has had rats for six months. We have notified the management office several times. They have patched holes where the rats get through but have done nothing to get of the rats we hear running through the walls and ceiling. The second pool was closed the entire summer...but we did get new pool furniture and umbrella. It's nice to look at through the locked gate. For a year building nine had to walk by a construction dumpster that had an awful stench...again the office did nothing for a year. I lived there for three years. The first year was great but has gone down hill rapidly. I just turned my keys in. I left that apartment cleaner than when I moved in including cleaning light fixtures, baseboards, door frames and on top of kitchen cabinets. Update - 2-13-18 I moved on 12-5-17. A couple weeks later I received a letter stating the amount of my deposit I would have returned to me. I called 12-15-17, 1-11-18 and 2-5-18 asking when I would receive the check. For the past two days I have been calling and now there is no answer.

0 stars from me. Staff is terrible and just out to suck as much money from you as they can. This apartment complex also...

0 stars from me. Staff is terrible and just out to suck as much money from you as they can. This apartment complex also attracts crime! In the year that I lived here my car got broken into and my girlfriends car got STOLEN!! They dont do background checks on the people that come to work on the apartments. The people that stole my car had FELONY records. We lived across from a couple that were always having screaming matches that sometimes turned physical and the cops were constantly getting called on them. There was also an electrical fire in my building. Just stay away.

RATS!!!!! Building nine has had rats for six months. We have notified the management office several times. They have patched holes where the rats...

RATS!!!!! Building nine has had rats for six months. We have notified the management office several times. They have patched holes where the rats get through but have done nothing to get of the rats we hear running through the walls and ceiling. The second pool was closed the entire summer...but we did get new pool furniture and umbrella. It's nice to look at through the locked gate. For a year building nine had to walk by a construction dumpster that had an awful stench...again the office did nothing for a year. I lived there for three years. The first year was great but has gone down hill rapidly. I just turned my keys in. I left that apartment cleaner than when I moved in including cleaning light fixtures, baseboards, door frames and on top of kitchen cabinets.

STAY FAR AWAY FROM THIS PLACE! I lived in the VHP Apartments for 3 years, 2 different units. Upon move out I was assured...

STAY FAR AWAY FROM THIS PLACE! I lived in the VHP Apartments for 3 years, 2 different units. Upon move out I was assured that my account was paid up and current by the other office manager, Kathy. I received my Final Account Statement and it was INCORRECT. During my residency I paid several deposits on my Different apartments, and when I called to speak to the manager about having this issue looked into and corrected, since I am missing 2 DEPOSIT REFUNDS and have other issues with the incorrect information on my final statement, the property manager Monica stated that she "DID NOT HAVE TIME TO LOOK INTO IT" and that I would just need to come up with proof that I made the payments. They are also trying to charge me for 2 1/2 months worth of utilities that I have ALREADY PAID. I have contacted the corporate office before taking Legal action as the management Continues to Fail at this complex, to try and pleasantly resolve this issue. My recommendation, JUST STAY AWAY FROM THIS COMPLEX. They are one of the worst management teams that I have encountered to date, and their record/payment keeping is sub-par at best...I would go as far as to say Borderline Criminal.

I have lived in these apartments for three years. The first two years with the old management was GREAT! The new management doesn't seem...

I have lived in these apartments for three years. The first two years with the old management was GREAT! The new management doesn't seem to care about it's residents in any capacity. The manager Amber doesn't seem to have a handle on her staff or even know what is going on or how to make things right for her residents.I have scheduled pest control-something basic and PROVIDED by the complex-3 different times THIS month! NOONE HAS COME. AND when I asked for a discount on rent since I PAY FOR PEST CONTROL, I was told that "there would be a fee for having pest control come out if I was found to be responsible for causing pests to come into my home".....are you kidding me? First of all, I already pay a base monthly rate for pest control, and second why am I now having to pay more when I have yet to see anyone out here once to service my home SINCE I MOVED IN!? Where is my money going and why does the managemt suck now?! If the site allowed me to post pictures of the texts between the manager and myself I would! What is sad is this should have been such an easy pleasant and simple fix but it's been a nightmare-this is just ONE of the Most Recent problems me and my neighbors have been dealing with since management changed.....yes, there have been Several others. I never been more frustrated with a "business" in my life. I will be taking my complaint and my neighbors complaints as high up as possible.

This place is trash.. I have mold in my apt that no one has fixed blue tape where maitnence clearly was suppose to fix...

This place is trash.. I have mold in my apt that no one has fixed blue tape where maitnence clearly was suppose to fix been there since move in. Cabinets poorly made and put together. Dishewasher has worked maybe 3 times since move in. And they clearly cant add correctly. Im just completly over this complex. I went from fox run to here and there is really no difference. Expensive for no reason at all...

I recently moved in and I would like to say as a huge avid believer of customer service, the office staff is AMAZING!!! Kathy,...

I recently moved in and I would like to say as a huge avid believer of customer service, the office staff is AMAZING!!! Kathy, the assistant manager was very compassionate to my every need in searching for my next home. She took the time at the last minute towards closing to take a one on one tour of the property, its amenities and the apartment I moved into. I was blown away at her attentiveness and professionalism. It only took one look at the apartment, one tour of the property and the feel of a warm and welcoming staff to have me decide this would be my next home. I wish every professional in customer service possessed the qualities the staff has here. They went way beyond their required duties to make sure I felt welcomed and taken care of. I would recommend my own family into this property. I cant stop bragging about the staff here. Keep up the great work ladies and gentlemen !!!!

I just recently moved into this apartment complex and in the beginning was very unhappy with the way I was treated when I had...

I just recently moved into this apartment complex and in the beginning was very unhappy with the way I was treated when I had to call the office for anything , but now that the complex is under new management they have hired new people run the office and over see the property and they are great. they take the time to hear out any issues you have and actually seem to care. Kathy has been awesome with helping me resolve a few issues I've had and I really appreciate it. The maintenance staff is also very hard working and do their best to resolve any issue you may have in a timely matter, the property being under new management is making it easier for maintenance to do their job as well giving them more to work with. They are also starting to upgrade the complex. They are going to paint all the buildings and do repairs that are needed so all in all THE VILLAS ARE TAKING A TURN FOR THE BEST :)

I have lived in these apartments for three years. The first two years with the old management was GREAT! The new management doesn't seem...

I have lived in these apartments for three years. The first two years with the old management was GREAT! The new management doesn't seem to care about it's residents in any capacity. The manager Amber doesn't seem to have a handle on her staff or even know what is going on or how to make things right for her residents.I have scheduled pest control-something basic and PROVIDED by the complex-3 different times THIS month! NOONE HAS COME. AND when I asked for a discount on rent since I PAY FOR PEST CONTROL, I was told that "there would be a fee for having pest control come out if I was found to be responsible for causing pests to come into my home".....are you kidding me? First of all, I already pay a base monthly rate for pest control, and second why am I now having to pay more when I have yet to see anyone out here once to service my home SINCE I MOVED IN!? Where is my money going and why does the managemt suck now?! If the site allowed me to post pictures of the texts between the manager and myself I would! What is sad is this should have been such an easy pleasant and simple fix but it's been a nightmare-this is just ONE of the Most Recent problems me and my neighbors have been dealing with since management changed.....yes, there have been Several others. I never been more frustrated with a "business" in my life. I will be taking my complaint and my neighbors complaints as high up as possible.

We have lived here about a year and a half. The previous management was not very good at all but since the new company...

We have lived here about a year and a half. The previous management was not very good at all but since the new company has taken over things are very good. Maintenance men are quick, clean, and courteous, the pool and landscapes are being taken better care of and the new people in the office are much nicer.

I just moved here from Pennsylvania about two weeks ago. I was looking for an apartment complex that would allow my type of dog,...

I just moved here from Pennsylvania about two weeks ago. I was looking for an apartment complex that would allow my type of dog, a German shepherd, and cheaper rent. This place has some really nice office staff that just took over management a few months ago. They address concerns, they're friendly and always have fresh coffee available during business hours

Update: As of 02/24/2017 my carpet has been finally been fixed as well as the late fees being removed. It seems as the management...

Update: As of 02/24/2017 my carpet has been finally been fixed as well as the late fees being removed. It seems as the management team is getting on top of things and taking care of issues. Thank you to Amber and corporate management for making this right. In November 2016 I made a rent payment by check to the leasing office. I gave the check to someone in the office on 11/03/2016 at around 1:30pm. Around mid November I received a notice on the door stating I had not paid rent and the late fee amount. I contacted the front office and told them I had taken in a check on 11/03/2016 and I wanted to know why I received the notice. I gave the person on the phone the check number and they said they would look through the checks and call me back. I never received a call back so I called back later that day and the person I spoke to asked if I had the carbon copy of the check and I told them yes. That person then told me to bring in the payment again and they would waive the late fees as it seems the check had been lost. I took in another check that same day 11/14/2016 and was given a print out of my ledger and she crossed off the late fees and wrote "waived" on it as she also took a copy of the carbon copy of the check that was lost and then a copy of the new check which she signed and gave to me as a form of receipt. I have attempted calling the front office because the "late fees" continued to appear on my statement but when I do get ahold of someone they simply state their manager will have to call me back and then I never receive a call back. I have now received a notice to vacate for almost $900 in late fees for that one late fee that should have been waived. I have attempted to contact the corporate manager Julie Davis about this 2 times in the past 7 days and have not received a call back over this matter. I have had nothing but a negative experience with this apartment complex since a month before it got sold and got a new management team. From repairs not being done to rule changes and now to this. It has been a headache and I should not be having to call every week to get people to do their jobs. I have a job of my own that requires a lot of time from me and I am hardly ever home and I should not have to be stressing over your management team doing what they said would be done in the first place and honestly I just feel like I'm being harassed all the time now because if it isn't one thing it is another. Every month I have a new issue with this apartment complex. I just want the fees that should have originally been waived to be taken off and any other fees that incurred from that to also be removed. My next step will be contacting an attorney as the notice states I have to be out by 02/11/2017 which is in 2 days. A complaint has already been opened with the BBB.

I just recently moved into this apartment complex and in the beginning was very unhappy with the way I was treated when I had...

I just recently moved into this apartment complex and in the beginning was very unhappy with the way I was treated when I had to call the office for anything , but now that the complex is under new management they have hired new people run the office and over see the property and they are great. they take the time to hear out any issues you have and actually seem to care. Kathy has been awesome with helping me resolve a few issues I've had and I really appreciate it. The maintenance staff is also very hard working and do their best to resolve any issue you may have in a timely matter, the property being under new management is making it easier for maintenance to do their job as well giving them more to work with. They are also starting to upgrade the complex. They are going to paint all the buildings and do repairs that are needed so all in all THE VILLAS ARE TAKING A TURN FOR THE BEST :)

Below is a copy of the letter I sent their corporate office today. DO NOT LIVE HERE. Hello. I am currently a resident at...

Below is a copy of the letter I sent their corporate office today. DO NOT LIVE HERE. Hello. I am currently a resident at Villas of Henderson Pass in San Antonio. I can honestly say out of every apartment complex I have lived in (including one built in the 60's) this is the most poorly staffed and maintained complex of them all. A month into moving in, I had water coming out of my ceiling in both of my bathrooms from a leak upstairs. The "repair" that was done consisted of them covering it up with some paint. They didn't even replace the sheet-rock and I am sure there is mold. The same month, I also filed a request to replace my thermostat. I can have it set at 80 degrees and the AC will still be running, showing a room temperature of 70 degrees. This has caused and excessive utility bill that I have had to misfortune of having to pay. Your staff asked me if I had the thermostat set to "ON" or "AUTO". It was of course set to Auto but I feel a little insulted even being asked the question. The thermostat was replaced but the SAME problem is STILL occuring. Three weeks ago (we moved in to apt 613 in February), I reminded them about the ceilings still not fixed in our bathrooms and about the thermostat. REMINDED. They knew there were still issues. So from March to May these issues were not addressed. I was promised three weeks ago that the would have contractors come in and fix our ceilings and a digital thermostat would be ordered to try to resolve our ridiculous utility bill. So last night, my apartment partially flooded thanks to the people upstairs. I come home to find water coming out of the ceiling in the guest bathroom and water coming out of the baseboards in the corner of the dining room that shares a wall with the bathroom. I filed and emergency maintenance request online. No response for an hour. Finally found the office number (the non-800 number that isn't listed for residents online, at least not where I can find it) and was able to speak to the after hours answering service around 7:30, filed another emergency request and the maintenance man shows up at 8:45 to look at the water, go upstairs, check with them, then come back down to tell me that their tub overflowed upstairs but they dried up all the water so I should expect no more leaks. Again, no worries to water damage in the walls. I then bring up all my past issues as I am will you now and get a "Oh that sounds familiar" attitude from the gentlemen. He tells me contractors are supposed to be in our apartment today fixing the bathroom ceilings. When was this going to be communicated to us? I still haven't gotten a call that they have entered the apartment so I have no idea if it's actually being done. And to top it ALL OFF, I call the leasing office this morning and spoke with Monica. She tells me she has no idea what I'm talking about with the emergency maintenance last night, will look into it and call me back. That was three hours ago. I tried calling them again and am only getting the answering service. I want the damage fixed in my apartment as is my right as a renter under our contract. If it won't be fixed, I want to be moved to a different apartment. My fiances kids are about to be here for the summer and I do not want to have to worry about their bathroom ceiling crumbling due to water damage that hasn't been fixed! Please have someone contact me as soon as possible. I need this handled! My next step is to contact TAA.

Nice apartments but the management is horrible! Maintenance requests response rate on average is 2-3 weeks! They only had one maintenance man. Following up...

Nice apartments but the management is horrible! Maintenance requests response rate on average is 2-3 weeks! They only had one maintenance man. Following up with the office was futile as the ladies there were unconcerned and sometimes rude. If management changed and service was better I'd definitely recommend but with the status quo, you are better off renting elsewhere.

I lived there for two years, and the only complaint I have is that the gate was not always working. I had two bike...

I lived there for two years, and the only complaint I have is that the gate was not always working. I had two bike racks stolen off the roof of my car, but...