3515 Roosevelt St

This place is a scam! My husband and I applied for a property in Carlsbad. Two days later I called to check the status...

This place is a scam! My husband and I applied for a property in Carlsbad. Two days later I called to check the status as no one ever got back to us, Erika who is representing the property said she was waiting to hear back from the owner regarding our small Dog. I called the next day (3 days later), still no response. They are closed on sunday. Ive called 2x on Monday and havent been able to reach anyone. We were supposed to view this property too but when no one returns your phone calls how is a person supposed to even know if they have been approved before they waste everyones time showing the place!?? Do NOT do business with this company as they take your money for processing fees, yet you never hear back from them again.

I would definitely recommend Chamberlain property management for your properties care. Both the staff and mike are very professional, efficient and truly care about...

I would definitely recommend Chamberlain property management for your properties care. Both the staff and mike are very professional, efficient and truly care about their clients. All the managers I have spoken with have all been delightful and very sweet.

was extremely disappointed with the experience I had while living in Carlsbad renting from Chamberlain Property Management. Particularly relating to when I was planning...

was extremely disappointed with the experience I had while living in Carlsbad renting from Chamberlain Property Management. Particularly relating to when I was planning on moving out and I was provided contradicting information. I stayed at one of the properties in the Carlsbad Village Area and lived there for about 8 months and after 6 months we had a price increase..which is pretty sad that they increase your rent when you have only been a tenant for 6 months and they never fixed the heater or hot water pressure within that time frame. But it gets worse, much worse. So what they fail to make you aware of when you move in is the face that when you move out you need to have your carpets professionally cleaned by a company or they will charge you regardless of how they look or how new they were. They were brand new when we moved in but we still had to shell out $120 to get them "professionally cleaned" for a place that was 750 square feet and only had carpet in the bedrooms. I lived in a place that was 950sq ft and had carpet throughout the apartment in Carlsbad village and they only charged you $60 to get them cleaned through the company they used. Clearly with the monopoly that chamberlain property management has going on in North County you'd think they'd be able to get a better rate. Which also means they were probably being quite greedy and pocketing half of the cost. Furthermore, the main reason for me writing this review is because of the fact that Cynthia told me initially that there would be touch up work done on the walls and we wouldn't have to worry about being charged anything for it. We had hung up normal items like pictures and art. We would've been happy to fill those in but they ASSURED us that we would not be charged as it is normal for them to touch up the walls with paint when anyone moves out which is customary for all property management companies. So once we get our deposit back we get charged a $120 dollars for the TOUCH up on the walls that literally would've taken us no more than 10 minutes to do ourselves. I talk with Joanie and she acts like she is clueless about this, but she has no say as Cynthia is her boss. From the beginning Cynthia was very cold and always had a combative attitude, just the type of person you did not want to associate with because she was not pleasant to be around. So when I called her she again wasn't willing to admit her guilt and said I can speak with her boss Vikki...being passed onto another person because you can't handle the situation when in a position of power yourself shows even more this companies true colors, especially the people I had to deal with. So I talk with Vikki and she tried to take on a position of manipulating instead of respecting my side of the story as you should do when you are providing a service. She went on to try and make me feel guilt for bringing up this issue. I HAVE NEVER DEALT WITH A MORE UN-PROFESSIONAL AND DELUSIONAL STAFF IN MY life. The approach that vikki took as to attack me instead of listen to her colleagues wrongdoing was despicable. EVERYONE WHO Enters into a contract with this company please beware of manipulation and outright disregard for their tenants. Make sure you know upfront about the charges they will deduct from your security deposit which, they will tell you that you'll be able to recoup all of your money if you take the necessary steps, but as you can see from my experience is inaccurate. I hope that Chamberlain Property Management learns to treat their tenant with the respect and honesty they deserve so this does not continue to happen to tenants in the future.

Poor communication. Only received notification via text from Greg Gorsuch. And even during this communication the man belittled my concerns and broke contract by...

Poor communication. Only received notification via text from Greg Gorsuch. And even during this communication the man belittled my concerns and broke contract by allowing new tenants to move in early. Greg stated it wasn't his problem if they violated my lease agreement with the company. He wasn't going to take any action.