Citadel Apartments

These apartments are absolutely beautiful. Well built and I enjoyed living in the apartment. BUT I ended up cutting my lease short and WANTING...

These apartments are absolutely beautiful. Well built and I enjoyed living in the apartment. BUT I ended up cutting my lease short and WANTING to leave solely due to the manager Tess. The continuous unprofessionalism, and issues we had with her had completely made me want to leave this place as soon as I could. I did not have any issues with any of the other staff as they have all been very well accommodating and helpful. We had a mouse in our apartment, and I called only to see if they had traps we could use or if they had suggestions on a trap, and the manager blamed us for it before even trying to help, she said it either came from our luggage or we brought it in and she stated we could only use glue traps and not any other type of trap because snap traps make a mess they have to clean the mess. She was very skeptical to even believe we had a mouse so I had to show her mouse droppings. We could also ONLY use the traps they provided us. So we waited 4 days (it was a weekend so the wait was expected) for the maintenance man to bring us 2 SNAP TRAPS! The traps the manager told us we were not allowed to use. We told the maintenance man and he wasn’t aware of that rule. So he used them anyways. Second issue with the manager Tess was the garage door key. I locked myself out of my garage and asked how I could let myself in. There was a key, but we didn’t receive the key. When we were moved in Josh had not showed us anything as we just signed the lease and got 2 sets of keys, we weren’t showed this key or how to use it, but according to Tess we were walked through everything. (We weren’t and so upon telling her we weren’t she called us a liar and said we were because her staff is trained to do so.) So I had to pay $30 to open the door. Which I didn’t see made any sense because if we HAD the key we could open it ourselves. We never got it. Tess kept telling me vocally that I was a liar. She would tell me “well if you didn’t lock yourself out you wouldn’t be here” I stated that I was kind of upset that I couldn’t find this key they supposedly gave to us. And she stated “it’s almost as upsetting as constantly being called to open your locked door” She called me a liar and that upset me. Tess had demand that in order for her to open the door I would have to pay her $30 that minute or she would leave and wouldn’t come back. So I called my husband and he spoke to her. We tried to get ahold of her manager but they wouldn’t give us ANY information. We were told that Tess was going to make things right by leaving a “gift” but we instead got a letter taped to our door stating that she was sorry WE FELT that she did anything wrong. It wasn’t an apology it was a condescending letter stating that she followed procedure. I locked myself out of my apartment and had to call josh at 6 am to have him let us in, and she had made the comment “I don’t know how you even lock yourself out, I don’t know how someone could do that” and it is upsetting to be talked down to like that, it’s more upsetting that she can freely speak to residents this way and not face ANY reprimanding consequences. How do you complain when the boss is the issue? The last few issues I’ve had with her have been during our move out. She called my husband and stated many false claims that I had done to “sabotage” new tenants from moving in. They claimed I had put bad reviews up which is not true. I had called asking about a new garage key and the price went from $15 to $30. And if I paid another business to remake the key they wouldn’t accept it during our move out. We HAD to pay them. We were told that we needed a move out notice, and then when we put our notice in we were told that we didn’t need to put in the notice, there have been multiple inconsistencies with the management between my husband and myself. I was just fed up with that constant feeling of being upset over easy fixes and being lied to and being called a liar. Whenever I’d have to call I dreaded even calling for fear of being called a liar or being blamed for the issue. Overall, I wouldn’t ever recommend this place to anyone. I feel like the manager Tess needs to work on her social skills, professionalism, as well as learn to control her emotions and learn to mediate and problem solve without making the issues worse. I paid a lot of money to live there I did not pay to put up with any of that and that is the SOLE reason I moved out.

Very nice apartments. Friendly staff and neighbors. If something isn't right when you move in they will for sure make it right. If you...

Very nice apartments. Friendly staff and neighbors. If something isn't right when you move in they will for sure make it right. If you need maintenance to come to your apartment they will follow up with you the same day and get it done. Love these apartments!

O where to begin . This place is a trap to live in . The amenities seem nice, the work out room , pool...

O where to begin . This place is a trap to live in . The amenities seem nice, the work out room , pool , and srcured entry at first but once you visit these areas it fades fast . The work out roon equipment is usualy broken or nasty nearly every time you go and same with the pool . People always prop the doors open to the apartment and the apliences in the apartment are shaddy and cheap beyond all beleif . The walls are paper thin and the carpet is cheep . Had a 2 in hole in one corner from moving out and they took 800 dollars of the deposit to fix it . You can redo a whole floor for less . Its extreamly expensive for what is offered and its kinda out of the way of anything . DONT GET A LEASE HERE. There are better nicer places to stay .

I have had a very bad experience in these apartments. They told me I was allowed to have a cat in my apartment and...

I have had a very bad experience in these apartments. They told me I was allowed to have a cat in my apartment and then after I got the cat and bought everything that goes along with it($100+), they emailed me and told me that they had made a mistake and that I wasn't allowed to have a cat even though my doctor signed their required sheet. The people seem nice but all they care about is getting as much money as possible, they will not negotiate anything to keep their residents happy.

Hate to move, but I have to for a job. I would stay here as long as possible. This place is absolutely the best...

Hate to move, but I have to for a job. I would stay here as long as possible. This place is absolutely the best in town for the price. Most places have higher rent and are not updated like this. They have new construction, completely updated, and all the amenities (including a pool area and a very nice common room). The apartments are beautiful. I love that it is right on the edge of town, so you are in a quiet area. If you are lucky, you get a beautiful prairie view (which I did). But you are sitting right on Washington, so it takes two seconds to get anywhere you need. I've had nothing but positive experiences with the staff. They work with your schedule and even scheduled maintenance for times that would work for me. The only maintenance issue I had they resolved right away. I am seriously sad to leave because I know where I am going is not going to be as great as this!